Date Received: 2021-03-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: As you may be aware the year XXXX has been very challenging for myself and other homeowners with their mortgage payments, I too was unfortunate to fall behind. So i felt really relieved after i applied for a deferred payment and got an approval from my mortgage company -Select Portfolio Servicing Inc , in XXXX of XXXX. However immediately after the approved deferral my mortgage company informed me that effective the same XXXX of XXXX my loan is now subjected to a significant increase in my interest rate from an affordable 4 % to a whopping 9.54 % which effectively increased my monthly payment from {$1000.00} per month including escrow to a overwhelming {$2100.00} per month including escrow. I contacted the company regarding an affordable interest rate reduction in XXXX of XXXX and to my great disappointment and after a lengthy and drawn out process of communicating with them and providing their info requests from XX/XX/XXXX they informed me in XXXX of XXXX that my request for a reduction of the interest rate which was doubled-up and ill-timed was not approved and even suggested i give up my precious family home to a short sale. I am in the process of appealing their decision and realized i will need Help from your organization to deal with this GIANT Problem with this Giant of the industry who makes decisions about people 's lives with no regard to peoples social needs of having somewhere to call home and being able to stay in their homes especially during and after the tumultuous year of XXXX and beyond where the corona virus came and turned our lives upside down. I sincerely look forward to your Help in this feeling of helplessness situation that i am in.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Select portfolio servicing for XXXX XXXX has {$370000.00} principal payments I made to two mortgages from XXXX XXXX XXXX XXXX XXXX. They returned {$83000.00} -apparently from my escrow account and then kept all of the {$350000.00} the buyer gave me for my house in XX/XX/XXXX. The pay history shows a new loan of {$270000.00} I did not sign and no one gave me. There is a {$230000.00} loan disbursement that I believe paid off the real mortgage that XXXX XXXX failed to release.because of this I now owe about {$30000.00} in taxes and penalties on {$120000.00} I had to take from my retirement to close on the new house. I bought the old house for {$260000.00} in XXXX. I put {$60000.00} down and mad {$620000.00} payments. I sold it for {$360000.00} and spent my retirement to buy a {$210000.00} house.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 64114
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I got behind on my mortgage, due to the loss of my job and ask for covid relief and stop payment I am behind on my payment for several months and my lender offer me forbearance, and my forbearance expire in XXXX, in the mean time my former wife 's attorney treating me to sell the house or refinance to remove her name from the loan. I do not know if is possible to refinance, because lack of the job and late payments, also I am XXXX years old and prospect of finding new job is not good. Please advise what to do? Thanks, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IA
Zip: 50265
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Hello, in XX/XX/XXXX i requested forbearance due to XXXX and received approval for XXXX months XX/XX/XXXX Forbearance was extended another XXXX months XX/XX/XXXX XXXX XXXX uploaded to SPS to assist in repaying the delayed payments while in forbearance. XX/XX/XXXX SPS requested financial information ( taxes, XXXX XXXX XXXX, bank statements, etc ). We emailed the requested documents to the relationship XXXX. The receipt was confirmed by SPS. Additional Documentation Uploaded XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Requests for clarification of information ( answering includes uploading information or calling to clarify previously sent information, often information and questions we already provided : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Complete Assistance Package Notice ( letter stating all the required information was received and we should receive an answer in approximately 30 days ) XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Property Appraisals done ( new appraisal each time ) : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Resumed making monthly mortgage payments. Was told we did not need to make the payments while in the XXXX process but because of all these delays it had been a year, so we started making the payments as to not get further behind. XX/XX/XXXX received an email that they needed clarification on some documents. Called and spoke to a relationship manager, she said the notes asked to confirm what % of a company was owned by XXXX. I told her that I had sent over XXXX different profit and loss statements for that company with that information on it. I sent that information on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX. Every time they ask for more information, or the same information previously supplied everything is again pushed out XXXX business days. all i wanted since XXXX is to start paying back and work out a deal about missing payment, i consulted with mortgage broker and he recommended to start making payment which i did this month XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: XX/XX/XXXX Summary : XXXX XXXX XXXX, XXXX Credit Card XXXX received a judgement in courtment for a XXXX mortgage debt of {$14000.00}, back in XXXX on my townhouse residence at XXXX XXXX XXXX, XXXX, VA XXXX. They also received a lien against my residence via this court judgement. It is ironic so far incidental, in the 3 chapter 13 protection instiuted in subsequent years, last one instiuted by self filing, without attorney assistance, in XXXX, XXXX. The current XXXX party debt collector who claimed in my previous CFPB complaint about a year ago, that they had purchased this " defaulted asset '' ( but not the liabilities by previous FICA attorney and XXXX parrty debt collector phone and other harrasment tactics that also required me to file CFPB complaint going back to XXXX. In my end, when foreclosure notices were received previously, I sought legal assistance via XXXX, who is the probono legal service for low income families such as myself. XXXX failed to establish non-legal communications with FICA, and suggested Chapter 13 protection for the first time, XXXX XXXX. XXXX ( XX/XX/XXXX )., XXXX XXXX XXXX, Attorney, XXXX XXXX XXXX XXXX. # XXXX, XXXX, VA XXXX, XXXX : XXXX was referred as legal help. XXXX XXXX is a specialist in Chapter 13 & Chapter 7 Bankruptcy protection. On the second time that FICA attorneys filed foreclosue, XXXX XXXX. XXXX XXXX XX/XX/XXXX ) was institued. The 3rd one, institued on XX/XX/XXXX was done self filking basis and without legal assistance, when XXXX XXXX was not available, and I could not find any other legal assistance via other means. This 3rd Chapter 13 case was dismissed last week, XXXX, XXXX by the Trustee and the Judge in this case. In the meantime, the current debt collector, against whom I had filed a CFPB complaint has refused communication via my legal representative, and continued their weekly harrasment and claim that the XXXX 2nd Mortgage judgment of {$14000.00} is now exponentially grown to over {$55000.00}, owed. And that they have purchased this " asset '' but not the FICA previous " debt collection systematic harrasements '' libailities, for which several CFPB complaints was filed by me, going back to XXXX. XXXX, located in XXXX XXXX XXXX, UT have sent me threating certified mailed letter last week, beside the 2 or 3 weekly mailing I have been receiveing from them for more than a year, with claims of escalating owed money of over {$55000.00}. This current claim by XXXX comes from the 2nd Mortgage default judgement, going back to XXXX, awarded to FICA card services division of XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 221XX
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: As a hardworking, US veteran, I take great pride in being an American homeowner, and I also take paying my mortgage in a timely manner seriously. My financial hardship began in XXXX of XXXX, when I was laid off from my job at XXXX. Although I was able to find employment at XXXX XXXX XXXX, the salary and hours were greatly reduced. In XXXX of XXXX, I was able to find employment at XXXX XXXX XXXX XXXX as an XXXX XXXXt, again low salary range but great potential for advancement. I was starting to get on my feet financially when COVID-19 hit America early in XXXX. I worked on the frontline during the height of the COVID-19 pandemic. In the Fall of XXXX, schools began closing and my XXXX XXXX job was furloughed indefinitely. I've made numerous attempts to reconcile my mortgage, but have not been able to do so ; I applied for mortgage forbearance, but was declined by my lender. In the month of XX/XX/XXXX, I was hired full time at XXXX, and my salary has increased significantly from my previous salary working for XXXX XXXX XXXX XXXX. Now that I'm in a better position financially, I know that I will be able to make regular monthly mortgage payments. I have served my country with honor, and I believe I deserve COVID-19 mortgage assistance with SPS. I would greatly appreciate an opportunity to work with you to put my mortgage in good standing. Hardship Milestones : XX/XX/XXXX Laid off from XXXX after XXXX years of dedicated service ( XXXX XXXX ) XX/XX/XXXX Started at XXXX XXXX XXXX at greatly reduced salary and weekly hours ( XXXX XXXX ) XX/XX/XXXX Began working for XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX ) XX/XX/XXXX Began working with XXXX XXXX XXXX XXXX I have paid my mortgage at XXXX XXXX XXXX XXXX XXXX XXXX Loan # XXXX ) on time for XXXX XXXX, XXXX XXXX, XX/XX/XXXX, XXXX XXXX and XX/XX/XXXX. I have submitted loan remodification applications and forebearance plans applications to my mortgage company since XXXX when I got laid off. However, I am turned down each time. Last month, XX/XX/XXXX I was turned down again. Even though I was on the front lines during COVID-19 and I now have a job that pays enough for me to make my mortgage payments, they turned me down without listing a reason. This is unfair and unethical. All I'm asking for is a chance to save my home that I have owned for XXXX years. I appreciate any help that you can provide.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: As a result of the Covid-19 pandemic I was laid off of work on XX/XX/XXXX ... I immediately called my mortgage company ( Select Portfolio Servicing ) and alerted them to my situation ... .I called as instructed on the 10th of every month to update my status, which remained unchanged, with SPServicing as instructed ... Additionally, in my communications with them I wanted to be made aware of any potential long term solution ... .With the magnitude, complexity and unpredictability of the virus little was done for months with policy guidelines that loan services were dictated by ... .It wasn't until XXXX that I received a request to make 3 monthly pandemic related payments of {$170.00} which would enroll me into the pseudo pandemic assistance program ... .I immediately called and asked to speak with someone that could explain the guidelines and parameters that SPServicing was going to use to determine any forbearance or deferment ... .I continued to check in on a monthly basis while still not having had a single return call as to an explanation in detail of the " pandemic assistance program '' that was being offered ... .A second request was sent for {$170.00} per month to be entered into the " pandemic assistance program '' ... .I immediately called ... .Got the same vague explanation about requirements and guidelines ... Reluctantly made the 1st payment and then received a determination from SPServicing requesting 3 years worth of payments to be made at {$2300.00} per month for 36 months to make up for the deficiency and arrears on the mortgage ... .Collecting a {$120.00} per week on unemployment I am sure you can sense my alarm at their repayment plan ....!!! ... My normal payment is {$1500.00} ... .I immediately called them and explained the feasibility of being able to pay this amount as impossible and immediately appealled the payment restructuring ... XXXXI formally appealled on XX/XX/XXXX via email ... .I also called on XX/XX/XXXX to verbally verify receipt of my appeal email ... I received verbal confirmation as well as electronic confirmation that the appeal email was received ... ..As I continue to call on a weekly basis SPServicing will only state that they loss mitigation department isn't connected with the servicing department and that loss mitigate will contact me in 30 days ... .I find this situation has not been handled as it should have been ... None of my own financial criteria has been used to formulate any assistance aside from not reporting as delinquent or filling for foreclosure ... .My latest call today to SPServicing produced no changes in status with loss mitigation and my appeal ... .Very disingenuous that in my very first call in XXXX of XXXX, which was recorded, that forbearance and deferment were all that was discussed ... ..
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33328
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I requested that the mortgage servicer, Select Portfolio Servicing accept a deed in lieu of foreclosure due to the death of my husband ( we had been separated and living apart for 10 years XXXX. The loan had been XXXX through bankruptcy. My request was approved in XX/XX/XXXX. I submitted all of my documents. After a few months of not hearing anything, I inquired and the delay was blamed on COVID. After numerous phone calls and being told different " stories '' I contacted my county representative for help in XX/XX/XXXX. His office contacted Select Portfolio and a week or so later I was contacted to set up a meeting with a notary to sign the documents. I signed the deed transfer and all other closing documents on XX/XX/XXXX. After not hearing anything for weeks I began calling SPS to get an update. I was told to vacate the home, which I did. The grass still needed to be mowed. The electricity needed to be on for the sump pump, etc. I was told I was still responsible for the property until the transfer was recorded by XXXX XXXX. I kept calling for updates and was given different responses as to what the delay was caused by. Finally, months later I was told that the package was sent to XXXX Co on XX/XX/XXXX and we were waiting for XXXX XXXX to respond. I told the SPS that someone may have been vandalizing the property and I thought it was unfair that it was my responsibility. In XXXX, I was told by SPS that the property had been secured and winterized on XX/XX/XXXX. Still no word about why the delay. In XXXX, I contacted XXXX XXXX and was told that the package was received by XXXX XXXX on XX/XX/XXXX but it was most likely rejected because XXXX XXXX was not behind. I kept calling SPS and found out that the package was rejected, missing a POA and was sent out again XX/XX/XXXX. I am still waiting for this deed in lieu and transfer to be recorded so I can move on. I feel that the delay is deliberate for some unknown reason, or even if not, this is unacceptable that I am receiving no explanation. I feel I have been caused excessive stress and I deserve an explanation from SPS. As of today, XX/XX/XXXX, the deed has still not been recorded. SPS representatives have told me the property is my responsibility until the deed is recorded and they can offer no good explanation of why this is taking excessively long. It has been 1 year and 2 months since the deed in lieu was approved. I also wanted copies of the signed documents which I was told I can not get until the deed is recorded.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21093
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Dear Sir or Madam, They say they do not refinance when I asked for it. They say that they took this loan from XXXX XXXX XXXX. A year ago, I applied for a forbearance. I was granted this. However at the end of the XXXX month reprieve, the bank demanded full payment. How is this any help? If I or anyone can not make a payment due to lack of funds, how is it that they expect double payment on demand? When I first purchased this home in 2006, things were much different. I had money and was working. I and my partner are now both XXXX due to XXXX XXXX. I am unable to pay the 4 % mortgage on top of all the other expenses that come with a home. My partner has been making the payments for me. We need a lower rate. I need immediate help please. Thanks!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NH
Zip: 03060
Submitted Via: Web
Date Sent: 2021-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I recieved notices dated XX/XX/2021 and XX/XX/2021 XXXX the Denial Letters XXXX whereby lender denied my request to subordinate my second position loan ( the XXXX XXXX XXXX ) to a new first position mortgage. I have also sent a letter dated XX/XX/2021 in response to XXXX XXXX 's initial denial letter. Within the Denial Letters, the reason given for denial is that it was based on a business decision. I am currently experiencing a financial hardship and request that that Select Portfolio Servicing and XXXX XXXX reconsider my request to subordinate my loan to reduce my monthly interest in the refinance of my property which will reduce my monthly payment without changing the XXXX XXXX loan whatsoever. On XX/XX/2021 I sent XXXX XXXX a recent notice by my employer regarding a reduction in my salary XXXX 20 % reduction ) due to the present economic environment. I am trying to amicably reduce my expenses and thus far, I have managed to keep current on my mortgage. To be clear, I am not claiming a COVID financial hardship, and I request that XXXX XXXX do not report my account as a COVID financial hardship. Hence, SPS or XXXX XXXX may not mark my account as a COVID hardship and doing so will cancel my ability to refinance my home. I have previously shown that the refinance of the property will save me more than the payment to SPS or XXXX XXXX. I have encouraged XXXX XXXX to accept the subordination agreement to avoid unnecessary action on my part. I am concerned that I will not be able to make the payment, particularly if XXXX XXXX XXXX and XXXX XXXX continue to refuse to subordinate the loan to a new first mortgage. Although XXXX XXXX has asserted that the denial of the subordination of my XXXX XXXX loan is based on a business decision, it would seem to me that the best business decision would be the one that would mitigate risk to the mortgage owner. Not only would consenting to the subordination of my mortgage facilitate a lower interest rate and lower payment, the denial of the subordination would only serve to increase the risk of affordability, especially during the current climate of economic uncertainty due to the XXXX pandemic. I have advised XXXX XXXX that time is of the essence in the refinance of my first mortgage as I do not want to lose the opportunity of closing at my current rate lock.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91361
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A