Date Received: 2017-01-27
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: On XX/XX/XXXX I was charged XXXX twice ( XXXX ) by XXXX. I never made a transaction with them. I went into Regions Bank on XX/XX/XXXX to dispute this transaction as I had already tried to correct this fraud charge with XXXX and was getting no where. On XX/XX/XXXX I received a letter form Regions stating that my claim was denied. the letter sated that my claim shows I cancelled aster the transaction date! WHAT! I told Rgions this was straight up fraud by XXXX. I never authorized them to charge my card not did I ever sign a credit card authorization. The total of XXXX that was charged is fraud and needs to be refunded back to my account asap.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2017-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-27
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: My bank essentially stole {$510.00} from my account. My debit card had always been linked to my checking account. When my card was reissued, Regions incorrectly linked it to my money market account. Due to their error, I was charged a fee of {$240.00} in XXXX XXXX and {$270.00} in XXXX XXXX for " excess activity ''. In addition to being wrong, these fees are obviously outrageously high. I have written XXXX letters to Regions corporate headquarters regarding this issue, the second sent certified mail. They have not responded in any fashion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35405
Submitted Via: Web
Date Sent: 2017-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-26
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I have had a checking account with Regions for over 20 years which provided free checks if I maintained the required balance. I call Regions today on XXXX/XXXX/17 and spoke to a manger who advised me they had changed their policy and free checks were no longer available. I reminded him that when I applied for the checking account they stated free checks were part of the package.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37664
Submitted Via: Web
Date Sent: 2017-02-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-26
Issue: Making/receiving payments, sending money
Subissue:
Consumer Complaint: On XXXX/XXXX/XXXX we issued a check for {$2600.00} to XXXX of our vendors, XXXX XXXX XXXX, for a transaction. The equipment ended up faulty so we contacted our bank, XXXX, and proceeded to stop payment on the check on XXXX/XXXX/XXXX. This stop payment went through on XXXX/XXXX/XXXX and was successful. The payment was stopped and the vendor 's bank, Regions Bank, marked the check with the stop payment notification clearly across the check returned a copy to the customer. On XXXX/XXXX/XXXX, the vendor went back to his bank, Regions Bank, with the copy of the check, which clearly showed it as a stopped payment. Somehow, his bank still accepted and processed the copied check, even with " Stop Payment '' written clearly on it. Our bank, XXXX XXXX XXXX, despite having issued the original stop payment in the first place, and the check that they received clearly stating stop payment on it, withdrew the funds for this check from our account. We noticed the check had somehow cleared on XXXX/XXXX/XXXX while doing our bookkeeping. XXXX, the President of our company then contacted our bank, XXXX XXXX XXXX, and at first spoke to our reps in our local branch, XXXX XXXX & XXXX XXXX, who were helpful, but there was only so much they could do. They put him in contact with the Compliance Office to get help with this issue and have it resolved and the funds from the stopped transaction put back in our account. XXXX was put in touch with Compliance Officer, XXXX XXXX. As XXXX went over the details of the situation with him, XXXX was unconcerned with helping us, and XXXX did not appreciate the attitude and lack of courtesy and customer service XXXX gave him rather than addressing our problem. XXXX told XXXX he would call him back the following day and he did not, leaving XXXX to try and get in touch with him after he did not hear back from XXXX. XXXX did not get the feeling that XXXX ever even worked on our problem. After XXXX finally got hold of XXXX, he informed XXXX that we were " XXXX. '' and there was nothing to be done, we were simply out the {$2600.00} in funds we had stopped the payment on, and XXXX XXXX XXXX would not help us get them back. XXXX sarcastically asked XXXX, " If your customer wanted their money back, you would n't give it to them, would you? '' And XXXX told him that was incorrect, if we had a customer that was important enough to us, we would do what it took to make it right, including refunding them. XXXX XXXX and XXXX XXXX XXXX have different values on customer service then we do apparently. XXXX then sent a certified letter to XXXX XXXX, the CEO of XXXX regarding this problem on XXXX/XXXX/XXXX, which was received the next day. We finally received a response back from XXXX XXXX on XXXX/XXXX/XXXX. In the letter, XXXX XXXX stated, " XXXX XXXX XXXX, however, assumes no responsibility for the actions initiated by Regions Bank that resulted in the check clearing your account. '' Despite XXXX motto on their brochures being " Bank with Confidence '', and the statements in the brochure claiming " We value your relationship and appreciate the trust you have in us. '' they are doing everything in their power to shake any trust and confidence we have in the banking system. This payment should have been stopped by XXXX or Regions Bank, as the stop payment was originally issued successfully and clearly visible to all parties on this check that was processed, and should have been caught by one or both banks before it hit our account. Once it did go through, we should have gotten help or even some decent customer service from the Compliance Officer we dealt with, instead of attitude and the run-around.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2017-01-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-23
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: There is no easy way to talk to someone in regards to phone payment. The IVR System does not allow for direct contact with a customer service agent and forces the XXXX XXXX Payment option on the caller with no discernible way around. This format does not allow a greater payment to be made onto the loan account and does not allow the customer to interact with an agent, should additional questions around payment date application and debit from account dates arise. In addition, there is a .5 % discount for auto-payment through a Regions Deposit account, which must be signed on for at the beginning of the life of the loan. As I was signed up for this loan through a dealer and not a Branch, this was not offered to me, creating a .5 % discrepancy in the price of the total loan balance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30312
Submitted Via: Web
Date Sent: 2017-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-23
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I responded to an on-line promotion by Regions Bank. There were problems that morning with Region 's web site, so I opened the account in a branch. A branch employee did not open my account correctly and now Regions Bank is not honoring the promotion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2017-01-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-22
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: i had a {$500.00} revolving line of credit with Regions bank. I paid it satisfactorily and decided to close it. i opened the line of credit XXXX and closed it XXXX the account number reporting on XXXX , XXXX , and XXXX XXXX XXXX XXXX. they call me still 3 to 4 times a day to try and collect on the balance that has been closed for the last 4 years. i have proof that it is paid in full and closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2017-01-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-21
Issue: Making/receiving payments, sending money
Subissue:
Consumer Complaint: We have our account with Regions Bank for years. We purchased a property and on the closing day, we received instructions from the Title Company to do the wire. We went to Regions and did the wire to XXXX XXXX XXXX and came to find out, the email we received with the instructions was hacked. XXXX XXXX XXXX found that out and is holding our money for over 70 days. They do n't give us information, do n't talk to us and we were told that they only will give information to our bank, Regions. On the other side, our bank is not helping at all, they refuse to get higher level people involved, to help us, they are treating us with a lot of demeanor. I sent an email to XXXX XXXX and XXXX XXXX, who we were told are the regional manager and operation managers and they never replied the email. Our branch manager also sent an email to them and they do not respond. This is the worst demeanor a bank can do to a customer. We are supposed to have help when there is fraud involved and Regions is not cooperating at all. We went to an Attorney and were informed that only Regions can do something for us and all they are doing is NOTHING!!! Having a regional manager and operation manager like this, they should have some punishment for that!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32837
Submitted Via: Web
Date Sent: 2017-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-21
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: Regions bank withheld a transaction from my account for over 10 days then decided to take the money out when the funds were no longer available. It caused small transactions from XXXX dollars to XXXX dollars to overdraft my account. Causing XXXX dollars in overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2017-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I brought in a mailer coupon for a {$300.00} checking bonus XX/XX/XXXX to a local Regions Bank on XXXX XXXX XXXX, XXXX, TX XXXX, and opened a lifegreen checking with the bank. The branch manager told me they needed the complete mail for verification for which I already threw away because there was a detachable coupon from the mailer which did not state I needed the complete mailer for the bonus. The manager proceeded to open the account anyway stating it was okay because i had the coupon. 3 months passed by and i did not get the bonus despite having fulfilled the requirement ( XXXX debit transactions ) .This was XX/XX/XXXX, which was 3 months after i completed the requirement. I went in to talk to them, and one of the bankers ( XXXX ) kept telling me to check back which i did. Another month went by and still no bonus so i called up the bank who gave me the runaround stating they were working on the issue and would give me a follow up. I never received any follow up until i started calling the banker 's direct number to which he apologized and promised to take care of the issue. Another month went by with no result. I was thoroughly fed up at this point i told them i was going to file a compliant if they kept ignoring the issue. the banker kept telling me he would follow up with the status, never once did he initiate the call to me to update me on the status, only once after i 've called him first to demand a callback. I had to coldcall this bank numerous time week after week to get an update which was always '' i promise you it will be done ASAP. '' His excuse was the system could not locate me for the bonus because i did not have the complete mailer, but they would go ahead and take care of it because the account was opened anyway. Finally on XX/XX/XXXX i went in the bank myself to talk to them, the banker saw me and immediately sat me down and told me they finally got the ok to deposit the money into my account and promised that i would receive it by the next morning. I gave them 2 days after that conversation, still no bonus. I tried to contact them by phone many times and was always told by a teller that they would contact me back, not a single call back. I really wanted to close my account at this point because i am so fed up with this bank and how incompetent the people working here are. I am not even as angry about the bonus not getting deposited as it should have. but rather the lack of respect for their customer and lack of courtesy to simply give a phone call to update on the status after promising numerous times that they would. I initially decided to give this bank a chance as i was actually looking for a new bank to deposit my money and it was relatively close to where i live. But after this ordeal with this particular bank I do not see myself going back ever again for anything, this bank has wasted numerous hours of my time chasing them on the money due to lack of communication, follow up, and lying to me about working on this issue diligently. I work in customer service myself so i know how important it is to treat customers with upmost respect, but unfortunately this bank showed me none.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75025
Submitted Via: Web
Date Sent: 2017-01-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No