Date Received: 2017-03-30
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I was improperly charged overdraft fees {$36.00} on my bank checking account on XX/XX/2017.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2017-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-28
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: I recently had a beauty product company to take money from my banking account. Regions has not been instrumental in being able to assist me retrieving my funds. I have been a consumer with Regions for over 30 years. I feel like the lack of service has been un- acceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38116
Submitted Via: Web
Date Sent: 2017-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-28
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I have had a Home equity line with Regions Bank since XX/XX/XXXX. I decided to close the home equity line because they were charging me {$50.00} fee to keep it open. They sent this charge to their collections and reported it to the credit agencies after they gave me a written promise to wave off the balance to this fee back in XX/XX/XXXX. The letter was from XXXX, senior Vice President for collections- XXXX. This has affected my credit score ( XXXX to XXXX ) negatively. I have been to the XXXX Branch of Regions twice and each time they promise to close the equity line. I have called XXXX and disputed this late charge. One another note they did not report interest on my mortgage to the IRS in XX/XX/XXXX only send me a letter in XX/XX/XXXX that they had made this mistake.. I had get my accountant involved because of their mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30013
Submitted Via: Web
Date Sent: 2017-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-23
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Regions Bank refuses to confirm the date I can expect to receive the XXXX they " XXXX '' confirmed that I qualified for after being asked numerous times to do so. If I have indeed met all the terms, then it should be easy to see on their end when I can expect to receive the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63114
Submitted Via: Web
Date Sent: 2017-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-23
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: After the XXXX scandal was made public, I decided that I wanted to find a new bank to bank with. At the time, Regions Bank was running a promotion that offered new customers a {$400.00} checking account bonus when signing up for a checking account. Because of this promotion and as a result of seeing local branches in my city, XXXX, TX, I decided to give Regions a try. According to a representative that I spoke with on the phone, my sign up date according to their system was XX/XX/2017. However, I received no documents from Regions until around the middle of XXXX. At that point, I was shocked to see that I received documents for XXXX checking accounts, not just XXXX. I logged into my account online, and sure enough there were XXXX accounts opened in my name. As a customer that was trying to find a suitable replacement for XXXX due to accounts being opened without their customer 's knowledge, I was really disappointed. I am not sure how it is possible, or why Regions Bank might want extra accounts to be opened, but XXXX accounts were opened in my name when I went through their sign up process just once. My problems with Regions Bank were only compounded when I called Regions Bank to inquire about the promotion, to be told that the promotion ( conveniently ) expired on XX/XX/2017. I checked my own records and was sure that the promotion in question ( XXXX ) expired on XX/XX/2017. I had saved a screenshot of their marketing material that was displayed on their website at the time I signed up for my account which clearly showed the expiration date to be XX/XX/2017. The lady I was speaking with on the phone insisted that the expiration date was XX/XX/2017, and that as such I was no eligible for the promotion. I asked her to send me a copy of that document so I could verify for myself. However, she said that Regions Bank did n't keep original copies of the marketing material at that time, and that she could n't send me whatever documentation she was looking at because it was expired and " could n't be printed. '' As I mentioned, my own records and other peoples ' records online clearly show that their marketing material showed XX/XX/2017 as the expiration date. For Regions Bank to advertise a promotion to draw in customers, then tell them after the fact that they are ineligible for that promotion without providing any proof whatsoever is, at its best, dishonest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77056
Submitted Via: Web
Date Sent: 2017-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: On XX/XX/XXXX I opened a line of credit for XXXX . This was my money that was transferred from my savings account. It was to be used to raise my credit score. I borrowed & repaid it as Regions requested me to do. It was used until XX/XX/XXXX I went to the bank to have the loan released but I still " owed '' XXXX $ & I was instructed to pay it off & give her 2 days after it was " paid off '' so it would be released with no problems. I went back to the bank after this time had elapsed XXXX had left that branch so I talked to XXXX. He worked on his computer a few minutes & told me you will have your money in ten days! I informed XXXX this was not acceptable as I was told after the 2 days had elapsed my money would be transferred back to my savings account. He told me it would be done the next day & he needed to call someone about it. I told him the next day was ok. I waited 5 days & then I transferred my XXXX $ from that account back into my savings account. Every thing seemed ok. A few days later I received a statement in the mail stating I still owe Regions XXXX . So back to the bank with nothing resolved this is when XXXX becomes involved. The date was XX/XX/XXXX I tried calling again to get this loan released. XXXX told me I needed to repay the XXXX $ so the loan could be released which is what I did the previous month. He asked if I had money in another bank to transfer to complete this loan. I told him no & I asked whats going to happen now that it 's a month later & now a payment is due. I had to make another payment on this nonexistent loan. There was a XXXX $ fee added & on XX/XX/XXXX Regions took funds from my account for another payment of XXXX $ for a loan that should not exist. I was simply trying to raise mt credit score to get a loan for a house. I invested my money over the years in rather unconventional ways that the bank wo n't recognize as legit collateral ( cars, diamonds,XXXX & others ) I knew going into this process that it was a longshot because I never used credit cards I did n't create a mountain of dept if I wanted to purchase something I saved my money. So I had XXXX credit history other than a medical bill that the insurance company will be responsible for. It would seem the banks would be seeking people like me without a mountain of debt & who pays all the bills to lend money to. What I would like to know is why XXXX did not release this loan? I asked XXXX & XXXX & neither could give me an answer. I think XXXX did n't like the response I gave him after he told me that the loan would be released in ten days & I told him I 'm leaving with my money today either all of it in my hand or transferred into my account. He said he could do it with a phone call the next day but he never did. I want the 2 payments ( XXXX $ ) transferred to my account & the XXXX $ fee removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38018
Submitted Via: Web
Date Sent: 2017-03-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-16
Issue: Billing statement
Subissue:
Consumer Complaint: Our company has been using XXXX XXXX Mastercard for about a year. It was attractive to our company because it allowed us to use the card at select Big Box Stores ( XXXX, XXXX.. ) XXXX there was an internal change, customer service was moved to XXXX and during this change we were unable to view our invoices. Called several time to explain that the invoices were not available. They assured me that during this transition we would not be shut off. They also assured me that we would not be responsible for late fees or interest during this transition. Well we were shut off and were forced to pay the late/interest fees to get it turned back on. I explained that we were unable to make online payments and they said they were working on it. Also explained that all charges from big box store were not broken down, no description was given as to the hundreds of dollars spent. Again they reassured me that the IT department is working on this. We have decided to move our business to another company, as we feel it is unfair that we are promised one thing from customer service and then told another after we have been shut off. Informed supervisor XXXX of all the false promises, she said her hands are tied. Must make payment including late fees/interest for invoices that are incomplete and unable to make payment online. Used to be a good company gas card, now that it moved to XXXX it has been a disaster. WOULD NOT RECOMMEND THIS GAS CARD. They explained there was trouble with the
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06033
Submitted Via: Web
Date Sent: 2017-04-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Balance transfer
Subissue:
Consumer Complaint: I recently had XXXX unauthorized balance transfers appear on my Regions Visa credit card statement. XXXX transfers were from XXXX and XXXX from XXXX. I do not have a XXXX or XXXX card or account. XXXX credited one charge but not the other one. The first transfer occurred from XXXX on XX/XX/2017 in the amount of {$2600.00} plus a transfer fee of {$79.00}. The next transfer from XXXX occurred on XX/XX/2017 for {$2400.00} with a transfer fee of {$73.00}. This transfer was credited back on XX/XX/XXXX. XXXX made a transfer on XX/XX/XXXX for {$1500.00} with a fee of {$47.00}. I made a complaint with Regions and received today a notice stating they found no error and are not correcting the fraudulent charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70817
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-08
Issue: Settlement process and costs
Subissue:
Consumer Complaint: We obtained an equity line from Regions Bank in XXXX, 2016. We were n't given the loan documents prior to signing them and still have not been provided with executed copies. We were told on more than XXXX occasion by the loan officer prior to signing the loan documents that we would not have to pay a {$1500.00} prepayment penalty if we closed the equity line within two years, if the reason for closing the equity line was due to the sale of our home. We recently sold our home. When we ordered the payoff, Regions included the {$1500.00} prepayment penalty in the payoff. We then spoke to the loan officer who confirmed that he told us we would not be responsible for the prepayment penalty if we were closing the equity line due to the sale of our home. He said we should n't be responsible for the fee and would work to get it waived. When we did n't hear back from him, we spoke to the area Vice President. Despite confirming the representations made to us, the area Vice President said Regions refused to waive the fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2017-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-07
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I was charged {$72.00} on XX/XX/XXXX in NSF fee 's because XXXX items posted while another was in pending status, even though those XXXX items came into the bank first. They will charge fee 's any way possible and are not consistent about the way they post items and charge fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 358XX
Submitted Via: Web
Date Sent: 2017-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes