Date Received: 2020-04-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: on XX/XX/2017- i had my credit card theft due to a credit card skimmer. i was in possession of the bank card. I was placed a call to customer services for the detail. while on the phone with the customer rep i was advised of the person with credit card skimmer attempting to use the card in real time ( while on phone with Regions rep ) - I came into the XXXX XXXX, Florida Branch to put in a formal complaint and was told the bank manager would open an investigation and follow up with a report pertaining the findings Police Report XXXXPD case # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34761
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: closed out my account b/c I filed several disputes with CFPB and FTC what's the point of having this company if banks can close you out b/c you diputes something with CFPB
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Some one hacked into my Regions Bank account and enrolled me into XXXX and withdrew {$500.00} from my Regions Bank account the persons name that is listed on the transaction is XXXX XXXX XXXX. I have never heard of XXXX and did not know who they were. When I loged into my regions account thats when i was hacked and someone had a virtual connection of my computer using XXXX XXXX. This person XXXX XXXX stole {$500.00} from my Regions Bank account using XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XX/XX/2020 I was to check my bank account and noticed there is transaction that pertains to company Comdata. I do not have account with them, nor purchased any services from them. They withdraw from my account {$4300.00}, and made my account to go into negative status. I attempted to call them at multiple phone numbers : and finally got to XXXX at XXXX. She listen to my compliant and transferred me to XXXX, who was very rude, and transferred me to XXXX. I told to XXXX XXXX would like to know how did they get my account info, and she told me : Call your bank, we do not have anything to do with that. I stated to XXXX, that I am, and that they will be reported to Government agency for hacking into peoples accounts, and getting money they way the wanted. I want to report you this fraudulent transaction, and please if you can contact Comdata. Once again, I never gave them authorization nor bank account number, so I have no idea what this charge is. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32259
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On Friday XX/XX/2020 My checking account had a positive balance of about XXXX or more. Then when I checked it at XXXX Saturday it showed negative $ XXXX Saturday XX/XX/XXXX I made a XXXX XXXX deposit and on Sunday XX/XX/XXXX Deposits in cash that were readily available that day for XXXX, and XXXX and at the beginning of Monday when the bank opened XX/XX/XXXX My account was in good standing. Regions did not pay these items so why is it they can charge me XXXX for 3 items when no money ever left my account. They say the items were returned.Returned? The bank had to do nothing. The bank did not send or handle any payments. They simply put those items in red and attached a XXXX XXXX fee to all 3. They reorded the transactions and took the highest one being XXXX from my balance of XXXX XXXX or XXXX something and that started the overdraft, then they went and add the smaller ones to add 2 more fees bringing to XXXX. If they would have used my balance to cover the 2 small items then i would have only 1 overdraft fee,. But greed seems to be the focus and 1 overdraft was not good enough they wanted all 3 so they took the largest debit first. I called and spoke to the rudest supervisor ( the calls are recorded ) I explained to her that I am on a stay home order and have not been able to make my usual XXXX while im down to 2 days a week. My expenses for XXXX left me with XXXX after they were paid and my rent was now due for XXXX. So that left me with XXXX til I got more work, Luckily I was able to email my customers and they prepaid me for future work so I could pay my bils and have some extra to live on til I can get back to work full time. This is an order from the president and I have no choice. But the Supervisor did not care. {$100.00} will feed me3 and put gas in the car to get to any work that may come in. This is what regions does and if you look on the FTCs website Regions has a 1 stqar rating but they don't care because they have billions in our money they take for NSF and overdraft fees. They are preditory in that they know who to take money from and they know they will get away with it. I want my money back.I need that money to live on. We may be on a stay at home order for a while and i will most likely have more NSF because of it. I did manage to get my pmts deferred for my auto loan and credit cards but regions wont let go of a chance to collect those profit NSF fees. This bank is a 1 star bank. and its because they treat the people who made them what they are like a piece of dirt,. They enjoy taking these fees and they laugh at us when we make thees complaints because they know they will win in the end. I want this XXXX returned. I have a 90 % loss in income and cant get any help from sba. they have not paid us a dime. REGIONS DID NOT LOSE ANYTHING .THEY DID NOT PAY ANYTHING FOR ME ALL THEY DID WAS RE ORDER THE DEBITS TO MAKE ME GO NSF 3 TIMES.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: In XX/XX/2018, after opening an auto loan with Regions, I received an offer via email for a {$300.00} checking account bonus and an additional {$100.00} savings account bonus. I have fulfilled all requirements for these bonuses but after repeated attempts to contact/resolve the issue, I still haven't received my bonus. The checking account offer required me to open a XXXX checking account by XX/XX/2018, then enroll in online statements and use my debit card to make 10 or more purchases within 30 days of opening. I opened my account on XX/XX/2018 and more than 10 debit purchases posted by XX/XX/2018. I have been receiving an $ XXXX monthly fee ever since, while I try to find a resolution. The savings account offer required me to open a XXXX savings account by XX/XX/2018 and set up monthly automated transfers of at least {$25.00} from my checking to savings. Two transfers must be completed by XX/XX/2018. My two monthly automated transfers were completed on XX/XX/2018.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75040
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Having problems finding out LTV from mortgage servicer. I am trying to find out when PMI can be removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38002
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I opened this account with Fleetcor for a XXXX XXXX XXXX over 3 months ago. I used the card, always made payments on time. All of a sudden, card was closed without any notice or any calls. Called in and was told to call Fraud. Customer service would not let me through to fraud so I talked to them. Customer Service infomed me email fraud at their email address for Fraud to see why was closed. Never got any email back from fraud other than a dispute form that was for credit card transactions only. This was not a credit card transaction so I emailed fraud back asking for correct form and no reply after several emails. i found out finally from talking to customer service the reason it was closed due to not being able to verify my XXXX. My XXXX clearly stated on the website with Secretary of State and active. Tried to communicate this via email but no response. Now they are holding my security deposit and will not return it. Customer Service Rep advised me not to pay the last invoice because the security deposit will be taken out of it. I have now waited 2 months and the invoice is past due and getting ready to effect my credit so i paid it. I called customer service to talk to someone about when it will be returned and still no response, no resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 239XX
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XXXX of 2018, someone used my personal information and opened up two accounts with Regions Bank, one checking account and one credit card. I resolved this with Regions Bank at the time and have a letter from them confirming that I do not owe them anything and the accounts were found to be fraudulent. Now, a year later, I am getting calls from a collections agency called XXXX XXXX saying I owe them for an unpaid debt from Regions. I have tried to resolve this with the collections agency by letting them know this was already taken care of with Regions, but they said I need to deal with Regions to get the account closed. When I called Regions Bank, they transferred me to several different departments before finally saying this could only be resolved with the collections agency. I attempted to contact the collections agency again, and I can not get through to a representative. I am getting the runaround from these two companies, making it impossible to resolve a situation I believed was resolved a year ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: In XXXX XX/XX/2019 I took advantage of a Regions Bank credit card offer of 0 % for 12 months on another card balance transfer. I have been charged interest for the amount of the transfer for all but one statement since then.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 42066
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A