Date Received: 2020-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please see previous complaints that were lodged against Regions during the process of obtaining our mortgage and how the amounts changed from amounts originally quoted to the day of closing. Now, a year after our closing - our monthly payment increases by {$150.00}. That's over 10 % a month. This creates a real hardship for my family - all because Regions under forecasted our monthly payment in order for the numbers to look lower at the closing table - another deceptive tactic which has been deployed by this company. Please review previous complaints XXXX and XXXX both of which allege unfair, deceptive, abusive and unethical business conduct. A full investigation and examination should be conducted into this financial institution 's oversight function and compliance management system. I continue to receive letters from their legal team stating there is nothing wrong but where is their Compliance Department? This is a complete failure of any sort of second line effective challenge. Consumers depend upon accurate loan estimates and closing disclosures ( that's why regulations were put into place after all ) in order to be able to manage their finances. If we can't depend on those, how can we expect our consumers to be able to service their debt and the economy to not implode, causing a repeat of XXXX? Additionally, I am a XXXX US XXXX XXXX XXXX, serving XXXX. I have had multiple issues with the servicing of this loan. See complaint XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 318XX
Submitted Via: Web
Date Sent: 2020-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Regions bank has attended to collect a debt that was a result of identity theft and has since reported it to a collection agency. This has resulted is severe damage to my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62702
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My tax refund of XXXX and my stimulus check XXXX went into another account off by one number I told them it should have never went into another person 's account should have bien rejected and sent back to it's they told me account holder spent it already and it was my mistake sorry but your money is gone we can't do anything call IRS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78681
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2020 I was at work and I received an alert from regions via text message regarding Unauthorized transactions. In receiving the text message it asked me did I authorized usage and I responded I did not immediately. After texting No, It stated it would call me within 30 minutes. I could not wait, and called immediately. Waiting 10-15 minutes I was able to get an agent who told me to call back once the transactions have posted on Monday. I checked my account all day Monday and nothing posted. I called back on Tuesday XX/XX/2020 and spoke with an agent who opened a claim by claim number XXXX in the amount of {$1000.00}. I received an letter in the mail with little to no information stating my claim was denied. There is no way no one could have accessed my card pin number the agent stated this was not done using a pin. I only use this card for online purchased and automatic credit card payments! MY PURSE WAS STOLEN WHILE I WAS AT WORK CALLED AS SOON AS I WAS NOTIFIED.!! THEY SHOULD SEE THIS CALLED TO SPEAK WITH A SUPERVISOR AND I HAVE BEEN HUNG UP ON TWICE WITH THIS BANK. NO SUPERVISOR EVER CAME TO THE LINE CUSTOMER OF 5 YEARS PREVIOUS ISSUES NO ISSUES PREVIOUSLY LIKE THIS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30180
Submitted Via: Web
Date Sent: 2020-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-11
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I purchased a Regions Bank Visa Gift Card from XXXX XXXX on XXXX and sent it in the mail to a family members as a gift. I retained the receipt and auth codes, but did not make a copy of the card. The gift card was lost in the mail. When i tried to follow the steps outlined by XXXX XXXX to recover the cards value or replace it, I was directed to Regions Bank who could not find the purchase on XX/XX/2020, even though I provided all the details on the receipt. They expect me to have the original 'gift ' card to replace/recover the card. Seems like a deceptive practice that needs to be stopped. NO ONE will have the original gift card if it is lost or stolen, but they will have the receipts and activation codes which I provided but was not sufficient for Regions Bank representatives. Oh and I spoke with 8 of them before speaking to two managers and one supervisor. A total runaround. I'm waiting to hear back from a manager, but have not heard back for some time now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33461
Submitted Via: Web
Date Sent: 2020-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Authorized User on the REGIONS BANK - I called the bank and let them know that I did not give permission to be added as an Authorized User. I have contacted the bureaus to remove this item however, I have not been successful. This incorrect reporting of me as an authorized user is harming my credit score and this line item needs to be removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37167
Submitted Via: Web
Date Sent: 2020-05-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-09
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I purchased item from store, did not deliver the product, wanted to dispute the charge, after contacting the store. Bank stated its fraud when it is not and wanted to shut down my debit card. XX/XX/2020 - XXXX XX/XX/2020 - XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37122
Submitted Via: Web
Date Sent: 2020-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was given a Comdata Debit Card by my employer in XX/XX/2019. All employer payroll from that point on was to be processed and handled by third party payment processor Comdata. Subsequently all employees were required to possess and utilize the Comdata Card to receive their weekly paychecks. Direct deposit was still offered as an option after activation. Utilizing an automated online system you could add a separate bank account to have a selected percentage of your weekly check transferred automatically to your bank. The process is stated to take 7-10 ( business ) days at which point you must then, verify the bank by awaiting a small deposit to the account, and prove ownership. After authenticating the deposit increments, a waiting/processing time for the account to be linked with Comdata was another 4-5 business days according to Comdata. These are all stated timeframes however and after receiving the card and creating online access it took 12 weeks before my bank account was processed by Comdata allowing my paycheck to be received to my bank account. During the extended processing time by Comdata, all my funds that were loaded on this card were said to be available to access and use anywhere Mastercards accepted, however the card can not be utilized for any normal merchant transaction, nor online purchase, not even applicable are money transmitters or the ability to pay bills or purchase a money order. The card is completely useless and no access was granted to my weekly paychecks for the entirety of the 12 week period. Every single phone call to support the countless thousands, resulted in the same negligent response you can take your card to any bank and have the money received as cash, or take it to an ATM where you have {$200.00} limit of withdrawal daily. Withdrawing from an ATM worked for 3 transactions while the rest ended with Unauthorized Transaction Type. Any bank where the card was taken to refused to service me in any way shape or form, XXXX XXXX, XXXX, XXXX ) all services contacted by phone and told me to contact the institution that my card was through. This completed the circle back to the useless phone call to XXXX as I started. Despite my bank account being linked to my account finally after those 12 weeks and my paychecks then on being received. Upon trying to deposit the funds already on my Comdata card, the option appeared to be nonexistent. At which point another several calls to XXXX, I was informed yet again, Your account is verified so you can take it & your ID to any bank that accepts Visa & Mastercard to withdrawal your money. I now have a vehicle repossessed for lack of payment when I have failed for 20 weeks to transfer this money to my bank account for bills and necessary transactions. The countless time, money, and cash wasted on phone calls, visiting bank tellers, and late fees on top have completely disrupted my life in a way no institution should be allowed. This is completely absurd and ridiculous to not allow me to have my WEEKLY PAY, and even more absurd that week after week of phone calls to customer support to withdraw the {$8000.00} on my card that is very much needed, has completely been disregarded by the institution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43140
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I opened a personal line of credit with Regions Bank on XX/XX/2014 in the amount of {$1000.00}. I NEVER withdrawn on the line of credit, and their is a negative item reporting to the credit bureau as a missing payment. Per Regions Bank their was a fee of {$35.00} that was taken on my behalf for opening a line of credit that I was not aware of. I reached out to Regions Bank to see if their is anything they can do to remove this from my credit report due to the misunderstanding, but they were unwilling to help. I also disputed this was the credit bureau to remove the negative item to no avail. The language in the loan application was not clear, and I never received any communication because I recently moved during the period that I opened the line of credit where I would have received a statement from the bank notifying me of the charge. Once again I would like to reiterate on no point in time did I withdrawn on the line of credit, and ultimately what happened was Regions Bank took the money out of my checking account with the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Regions Bank has continually denied my claim regarding several fraudulent transactions made on my Regions debit card. I first notified Regions of the fraudulent charges on XX/XX/XXXX ( I reported a second set of fraudulent charges on XX/XX/XXXX, as some of the charges were still in 'pending ' status on XX/XX/XXXX, and will share the claim numbers if requested ). The total amount of the fraudulent charges are {$1600.00} made at two retail stores in XXXX, Michigan. I have also filed a case with the XXXX, Michigan police department. This police report is still being actively investigated as of today, and the police report number should be attached to the records in my claim. I do not understand why my claim would be repeatedly denied. This is clearly a case of theft and fraud. As a loyal Regions customer of 10 years, I am incredibly disappointed to be missing a significant amount of money for so many days. I have tried to resolve this case with Regions Bank for weeks now, but continue to receive conflicting information. My latest call was today ( XX/XX/XXXX ) at XXXX EST with XXXX who told me that because I didn't report the card missing or stolen before the fraudulent transactions were made, the bank didn't have liability for the transactions, which I don't believe is correct under federal law. She refused to offer me more information about Visa 's 'zero liability policy ' ( posted on the Regions website ) that I asked for. I do not believe I am receiving accurate information from Regions Bank about my rights and their legal responsibilities. This agent that I spoke with today was also terribly rude, and I believe she was using intimidation tactics to try and get me to withdraw my claim. She accused me of changing my story about the theft because I didn't report that my card was missing right away. As I have stated from the very beginning, I last used the physical card on XX/XX/XXXX, but did not report it missing right away because I didn't realize my card was gone until I saw the fraudulent charges go through several days later. I believe it went missing or was stolen on the XXXX ( when I used the physical card last ), but I can only confirm the facts - I did not notice it was gone right away, but reported the theft as soon as I could ( as soon as I noticed there was something wrong with my account ). She also accused me of acting suspiciously because I did not file a police report right away! The fraudulent charges were processed over the weekend of the XXXX, and I initially called the XXXX police department on Monday ( XX/XX/XXXX ) to notify them that I would like to file a report- that is not a delay. Finally, she accused me of acting suspicious about the theft because I made other online purchases with this account between XX/XX/XXXX ( when I last used my physical debit card ) and XX/XX/XXXX ( when I first noticed the fraud ). Yes, I made online purchases that week. I had my debit card information stored on the online retailers ' websites and did not need to use a physical card to make the transactions. That is not an indication of anything suspicious! These are shameful tactics that Regions is trying to use to intimidate customers and refuse to make things right. I sincerely hope that Regions investigates the conduct of their agents as well as their business practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A