Date Received: 2023-04-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On Friday XX/XX/23 I submitted my mortgage payment. I noticed on Sunday XX/XX/23 I never received a payment confirmation and grew concerned. So, I called my mortgage lender PNC Bank because I was concerned about incurring a late fee, but I was also worried about a double payment if the payment was submitted. The employee told me he was not showing any submitted payments on his end and I was good to make an online payment or make payment over the phone. I opted to make an online payment. The next day XX/XX/23 I noticed two payments taken from my account and it was overdrawn nearly a XXXX dollars. I immediately took off from work to make phone calls to handle this situation. No operator I spoke with seemed real interested in helping me and they all seemed convinced it is my fault. I then called PNC Banks executive office. I was informed by XXXX XXXX that I could either get a check in 7-10 business days or get a letter of guarantee from my bank and get a wire transfer within 24-48 hours. Neither were a great option since I had no money because of their incompetence. But they insisted this was the only option. On Tuesday XX/XX/23 I tried via email and phone to get a hold of XXXX XXXX but failed, so I lost another day there. I finally spoke with her Wednesday and she informed me I was missing a voided check to start the process. I was frustrated but gave her the check picture she needed, and she informed me it would take 24 hours to process. And here we are present time almost 48 hours later no money refunded and an armful of excuses from PNC Bank blaming other people. All while my family suffers financially.
Company Response:
State: MT
Zip: 59602
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XXXX Previously i reported that PNC bank refused to provide me with the information they had on a fraudulent credit card application made in my name with my SSN. I received a phone call from someone named XXXX at XXXX on XX/XX/XXXX informing me that since I hadnt uploaded any documents on your site, they still deny me the information. I did receive information from XXXX bank but since PNC is denying me this information I am now having to pursue this with yet another bank for verification of the information received from XXXX bank. Identity theft is a federal crime. PNC is not cooperating with this federal crime. Please take action. I did mail all required documents to PNC, return receipts requested. See uploaded documents on this site.
Company Response:
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: PNC Bank XXXX XXXX XXXX XXXX, PA XXXX denies receiving my XXXX payment for the car loan I have with them. The payment was due on XX/XX/XXXX and funds in the amount of {$540.00} were sent electronically from my account with Local Government XXXX XXXX XXXX 's online bill pay on XX/XX/XXXX7. This same method of payment has been successful to this same PNC loan 25 months/payments before. Proof of payment has been provided to PNC numerous times yet I'm still receiving collection calls and texts. The Credit Union I bank with has launched an investigation. They informed me other Credit Union members are experiencing the same issue with PNC Bank claiming their payments were not received by PNC.
Company Response:
State: NC
Zip: 27360
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem with customer service
Subissue:
Consumer Complaint: This is complaint and day Lost count. Pnc bank has dtolen money from myself and my Mothers estate that was left to her by my father. She left us 2 cd 's both IRA, one was worth just shy of XXXX, the other as of XX/XX/, it matured to XXXX. Now the bank claims it never exsisted. I have been wieghting 3 almost 4 montgs cost mr {$35.00} in XXXX fees and still nothing, but lies as to why it has not been fufilled. It is a travisty tbat this company treats its deaceased employees families as they do!
Company Response:
State: MI
Zip: 49441
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I have submitted multiple requests through the PNC portal to close my checking account. Multiple representatives reviewed request and have sent me forms to electronically sign. I have signed the forms, but PNC still has not closed my account and continue to charge me a monthly service charge. They now have sent me a letter stating my account, which should have been closed in XXXX, is now negative {$7.00}. I called to speak to a representative who stated because I was charged a service fee in XXXX, XXXX, XXXX, and XXXX, that she is unable to waive the one fee that I requested for XXXX and can not close the account. Now she is telling me that it will take 48 business hours for someone to review my escalation. All I want is for PNC to refund the fee that they charged and close my account.
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I was power of attorney for my father up until his death on XX/XX/2019. PNC bank has continued to send me his bank statements indicating that he owes {$34.00}. He had no money after his burial. The State of Pennsylvania tried to recoup money for Medicaid. Pa declared him insolvent after I showed them receipts for his burial expenses. I sent this letter to PNC. He left no will. I am not his estate representative. I have called PNC many times and sent his death certificate. I asked them to stop sending me his bills. I receive form responses with no name attached. PNC is inflicting emotional distress on me by sending me bank statements for a second mortgage my father had that shows he owes {$34.00} ; for four years since he died. Every time I receive these bills I am sad. Sad that my father is dead. Sad that he worked all his life and had nothing upon his death. Sad that PNC doesn't care. Today 's bill was for a minimum payment of {$0.00}.
Company Response:
State: CA
Zip: 94611
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: XX/XX/2023 ; along with other multiple dates. Would not let me know what this is about until i confirmed my birthday and last 4 digits of my SS #. I delcined. and I still don't know why they are calling my work #, my cell number and my niece 's number and left multiple messages on her cell phone. PNC Consumer Services ( XXXX ) XXXX ( XXXX ) XXXX
Company Response:
State: MI
Zip: 48081
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposited cash into PNC ATM. ATM ate my {$700.00} without providing receipt or depositing into account. Immediately went inside to the bank and reported. Since that received voicemail and email and to my reply use only silence.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Problem with customer service
Subissue:
Consumer Complaint: I have sent multipy copies to them of there paperwork. Sent by XXXX. I have recieved multipule lied as to what was wrong with this form and, I am tired of the run around do I need to contact the banking regulations board. Legaly they had 90 days to have this money in my hand yet 3 going on 4 months after that deadline no money has been disbused. Just runn around after excuse.
Company Response:
State: MI
Zip: 49441
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have attempted to resolve this fraud dispute due to identity theft on several occasions, I filed a complaint with the FTC and a police report which I will be attaching. The police report has the suspect information along with arrest information that I will be attaching to this complaint as well. I was contacted by an attorneys office via email on XX/XX/XXXX by the name of XXXX XXXX XXXX XXXX XXXX XXXX offering me settlement options for and account that has already been flagged as fraud. I proceeded to call the phone number provided in the email which is ( XXXX ) XXXX and I spoke with XXXX on XX/XX/XXXX I informed her that this account was opened fraudulently and that there has been several disputes and a police report was already filed, she informed me that I needed to fill out a fraud affidavit and send the police report along with the case number for the ID theft, which I agreed to do. she informed me that she would put a request in for the fraud affidavit to be mailed out. I called back aprox 1 week latter to follow up with the fraud affidavit because I have yet to receive it and time is of the essence. I spoke with XXXX on XX/XX/XXXX and he informed me that he sees in the notes that the fraud affidavit was sent out on XX/XX/XXXX which is 7 days from the date it was requested, He also informed me during that call that the law office of XXXX XXXX XXXX couldn't remove and negative information from reporting as a result of ID theft even after they receive the fraud affidavit and police report and that I would have to contact his client directly which is XXXX XXXX XXXX XXXX and provided me with a phone number. I called XXXX XXXX XXXX XXXX on XX/XX/XXXX and after identifying myself they informed me that I needed to speak to another dept named XXXX XXXX which is handling the account and proceeded to transfer the call. I then requested to speak with a supervisor and ended up speaking with XXXX on XX/XX/XXXX and she informed me that her office acquired the account mid XX/XX/XXXX. ( Be mindful that I filed a dispute with XXXX early XX/XX/XXXX and sent a copy of the police report along with the FTC complaint ). XXXX also informed me that she did receive my police report and that her office is investigating the fraud, during that time she also informed me that XXXX XXXX has no control of the XXXX XXXX XXXX account reporting on my credit and that I need to contact XXXX XXXX XXXX XXXX to remove the account. I hung up and called back, and spoke with XXXX XXXX at XXXX XXXX XXXX, she informed me that they received the dispute XX/XX/XXXX and the investigation results was denied on XX/XX/XXXX because there was a payment made on the account, and after her looking into the account further she mentioned that : " it didn't make any sense because there was a payment made on XX/XX/XXXX for {$100.00} but the payment that was made was an auto payment from customer rewards '' She also informed me that my police report was received. today is XXXX/XXXX/XXXX and I still haven't received the supposedly required affidavit to complete the investigation and relieve me from this fraudulent debt. The file No. for the XXXX XXXX XXXX XXXX XXXX XXXX is XXXX XXXX XXXX XXXX XXXX is reporting invalidated fraudulent information to the credit bureaus and said action might constitute fraud under both Federal and State laws. Due to this fact this is my final attempt to have this matter resolved prior to contacting the National Association of Attorney General and seeking legal action.
Company Response:
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A