Date Received: 2023-05-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened my account on XXXX XXXX XXXX at the branch in XXXX, TX. Since then i been sending several emails to the banker to have the Online ID to enroll in online banking without having an answer. Please send me to my mailing address on file the PNC Online banking user ID to enroll in that service.
Company Response:
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/2023, I paid for several purchases with a debit card. The transactions seemed to have disappeared for several days after that point. On XX/XX/XXXX, I look at my account and see that I was assessed XXXX, XXXX dollar OD FEES to my account. Looking at the account, which was never in the negatives at any point during this 5 day period, all of my transactions starting with a {$3000.00} deposit were reordered to make it appear as though I was in the negatives as of XX/XX/XXXX which I was not. PNC consistently makes excuses as to why my debit card transactions disappear, this time claiming they verify purchases if they are items being shipped. Before that, they blamed the merchant saying they would do this, which is simply false. I would like PNC to refund me the approximate {$100.00} that they took from my account due to their reordering of my transactions. I am tired of hearing things about backend processes and phony claims of verification of debit charges that take days. These are fraudulent activities.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I Have deposited a check of {$30000.00} into my account on XXXX XXXX it took 7 days to verify. they was able to verify it by calling the sender of the check who is a person I have been knowing his name is XXXX XXXX. he seen my struggle in life and decided to help me fund a new business of XXXX I used the ATM and XXXX to send funds to another person to get some equipment. reason why it is because we had a four day holiday BANKS were close and I needed to have some fund available, about {$10000.00} TODAY XX/XX/XXXX I tried to use my card and it would not let me, I tried to login in my account and I could not. SO I called pnc and asked for help instead they put my funds on hold and request me to wait XXXX days for them to review funds. funds that they was previously able to verify I and the person who wrote the check are willing to go in into the branch to see What is going on
Company Response:
State: TX
Zip: 75038
Submitted Via: Web
Date Sent: 2023-05-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: To whom it might concern : My Name is XXXX XXXX, I would like to file a complaint due to a huge mistake PNC bank did which affect severely my credit score from XXXX to below XXXX hundreds. Here are the facts : I bought in XXXX an XXXX XXXX XXXX at XXXX XXXX XXXX XXXXn XXXX Florida, a year later, I traded in the car for another XXXX at the same dealer. The dealer payoff the debt to PNC Bank. PNC Bank said that they sent me many letters since there was an outstanding payment, by the way, the payments since day one was under the autopay system. Also, I moved from XXXX, Florida to XXXX, Florida in XX/XX/XXXX. PNC bank never sent me nor called me to arrange the outstanding Payment once I saw my XXXX XXXX down, I found out the reason, the reason was that PNC Bank reported as a delinquent account without letting me know, after many months of a horrible service from PNC Bank, and talking to more that 10 employees, finally I got a letter saying that it was paid off. Also, I sent them a payoff letter from the dealer. Today another employee called me saying that the payment wasnt done. I paid to avoid keep on damaging my credit. I am attaching a pay off letter from the dealership, you will see that the dealer overpays the paid off and return a check to my old address, you can check my XXXX XXXX and I have never ever missed a payment. Please remove all the damage that was created by PNC bank if you need further info, please contact me. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33180
Submitted Via: Web
Date Sent: 2023-05-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I sent money to someone on XXXX. I was purchasing XXXX XXXX tickets. I sent the money to the person but it wasn't who I thought it was. I thought I was sending money to a friend but I learned that their XXXX was hacked so the person I sent the money to wasn't my friend. It was a scammer. I sent the money to the person and I never got the tickets that I thought I was purchasing. I submitted 3 disputes with PNC to get my money back but I had no luck. PNC should have better technology where they can detect that I was being scammed. They should be able to get my money back since I was scammed. I was a victim. I am a current client of theirs and the least they can do is give me my money back. They are a horrible bank.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-29
Issue: Other service problem
Subissue:
Consumer Complaint: Several times I deposit funds, both checks and cash, the the ATM at the PNC bank. On several occasions the machine would malfunction but give the cash and/or checks back. Then on one occasion two months ago I tried to deposit cash and checks at the ATM. The ATM errored out, a message said to contact the branch the next business day and the ATM kept all the checks with no deposit record. When I contacted the branch I was told that ATM 's are serviced by an independent company and that company had to retrieve the checks. After two days I was told that the checks could not be recovered and that I had to contact ALL the check owners and have them reissue checks. This is unacceptable. Never was I told or is there in any written warning from the Bank that checks OR cash deposited at the ATM could be lost or destroyed. I called PNC corporate and was told the same thing that the ATMs are serviced by an independent company. This is an unacceptable practice. Had I deposited cash where the ATM did not give me credit for the cash then I have no way of proving how much the ATM kept. Also, the branch said that the " servicing company '' would know because the cash balance would be out of balance ... ..this is assuming that the " serving company '' can be trusted. My complaint is that PNC should send out disclaimers specifically addressing the issue of using ATMs to deposit cash or checks and that the cash or checks could possibly be not credited to the account and therefore lost. I believe that the BANK should be servicing their own ATMs and NOT some other company. Also, telling me that I had to get the writers of the checks to reissue those checks is unacceptable. Where did those checks go? Why was the " servicing company '' unable to recover them? This is unacceptable on many levels. I have since stopped using the ATM and am actively looking for a new bank to do our banking business.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2023-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: LISTED COMPANIES IN REPORT # XXXX, XXXX AND XXXX NEED TO BE APPRAISED OF THIS SITUATION OF IDENTITY THEFT.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: We were victimized by a XXXX hacker and sent {$1900.00} through XXXX to an individual impersonating a friend. We reported the fraud to XXXX and PNC ( my bank ) within 24 hours and neither institution will help. These financial institutions create an environment where fraud is prevalent by refusing to assist even when reporting quickly.
Company Response:
State: PA
Zip: 193XX
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, On XX/XX/XXXX, I was under the impression I was talking to a coworker on XXXX, someone who I trust. She had bought concert tickets ( something I knew she had ) and was attempting to sell them. I was interested and messaged her. I found out that she was hacked after a phone call with my actual coworker, and that I had sent my money to the wrong person. Because I authorized the payment, XXXX and my bank PNC will refuse to assist me. I dont know the person I sent my money to and consider it an unauthorized transaction. Is there any way to receive my money back?
Company Response:
State: MI
Zip: 49015
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Subject : Complaint Against PNC Bank for Violation of Consumer Rights and Failure to Protect Against Fraudulent Activities and Items not received. Dear Sir/Madam, I am writing to file a formal complaint against PNC Bank regarding their egregious mishandling of a series of disputes that I filed in XX/XX/2019. I am deeply dissatisfied with PNC Bank 's response and their failure to protect my consumer rights in the face of fraudulent activities. I kindly request the intervention of the Consumer Financial Protection Bureau to address this matter promptly. In XX/XX/2019, I approached PNC Bank seeking assistance in recovering funds that were fraudulently charged by a company for purchases that were never delivered. I provided PNC Bank with a substantial amount of evidence, including incriminating emails from the fraudulent company, text messages, incomplete credit card refund receipts indicating the merchant 's admission of owing refunds, and explicit messages from the merchant instructing me to initiate chargebacks as a means of recovering my funds. Furthermore, I highlighted instances where the merchant resorted to coercion, threatening to sell the purchased items to other individuals if I did not send additional money. Despite my efforts to provide comprehensive evidence, PNC Bank neglected to conduct a thorough investigation into the matter and instead violated my consumer rights by disregarding obvious facts. As a loyal customer who has spent over {$10.00} million on PNC Bank 's cards without any previous incidents, I expected to be treated fairly and have my claims properly evaluated. Regrettably, PNC Bank unjustly assumed my role as the " bad guy '' in this situation, shutting down the cases against me and allowing the fraudster to continue their deceitful activities. When I approached PNC Bank seeking clarification on why the merchant consistently won these cases, PNC Bank evaded responsibility by claiming an inability to judge the merit of the case. Concurrently, they permitted the merchant to utilize outdated tracking numbers that did not correspond to the purchase dates. Additionally, PNC Bank allowed the merchant to employ the same tracking numbers across multiple cases, despite the significant time disparities. Furthermore, the merchant provided tracking numbers indicating a package weighing only 1 pound, while the corresponding invoices clearly documented purchased items weighing well over 20 pounds. Despite repeatedly highlighting these blatant manipulations by the merchant, PNC Bank chose to persist in violating my rights and neglecting their duty to protect me as a customer. In a distressing turn of events, after opening multiple chargebacks and disputing PNC Bank 's findings, I was advised by PNC Bank to litigate the matter, with the assurance that if I could prove in a court of law that I had been scammed and had not received the purchased goods, they would then provide the necessary protection. I heeded their suggestion and pursued legal action, successfully presenting my case in federal court. The jury 's verdict unequivocally found the scammers guilty of breach of contract and fraud, as they failed to ship the merchandise I had purchased. However, upon returning to PNC Bank with the court 's verdict and requesting the reopening of the chargebacks, my rights were once again violated as PNC Bank refused to comply. In light of these troubling circumstances, I demand that PNC Bank immediately reopen my chargebacks and, in light of the jury 's verdict, honor my claims. The evidence presented in court and the subsequent jury 's findings validate the validity of my claims beyond any reasonable doubt. I trust that the Consumer Financial Protection Bureau will take this matter seriously and thoroughly investigate PNC Bank 's actions, ensuring that my consumer rights are protected and justice is served. I kindly request your active monitoring of this case
Company Response:
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A