Date Received: 2023-06-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC has limited funds to XXXX debits per month on savings accounts and then charges a {$3.00} fee. No other bank I have has a limit on debits.
Company Response:
State: AZ
Zip: 85122
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Was contacted said I was approved for loan they ask for a banking information.. and I gave it not realizing what was happening they sent 2 deposit was told to buy target cards .. person said it was to prove who I was verification process they went into my account filed 5 disputes from my bill pay .. my bank credit it back to me I had no idea what was happening until later I was told to sent all the $ $ cash to po box out of state .. now Im left owing my bank XXXX I did report it to bank in the process of solving it.. I was scammed and didnt realize until my daughter did research .. from XXXX XXXX.. I got all emails
Company Response:
State: SC
Zip: 297XX
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I was the victim of a scam involving ticket resale via XXXX. When I noticed something was wrong and attempted to get the money back, the individual disappeared and blocked me. Upon attempting to track down the individual, it appeared this person had stolen another persons identity, along with other individuals, to con people attempting to buy XXXX XXXX tickets. I immediately contacted my bank ( PNC ) to attempt to stop the transaction and they said they couldnt stop the transaction even though it had not posted. They told me I had to wait for the transaction to post to take action. As soon as the transaction posted ( XX/XX/XXXX ), I reached out to PNC Bank to report the scam and ask for the charge to be rejected, and in less than XXXX hours, according to my denial letter, they said the transfer was valid and processed as instructed. I received no concert tickets for the money I paid. The individual promised a refund if I changed my mind and when I attempted to get my money back they disappeared. PNC Bank offered absolutely XXXX protection under Regulation E and clearly made no effort to investigate the claim. PNC Bank put me in a position where despite actively attempting to stop a debit charge prior to the payment posting ; I was forced to lose the money with no remedy. XXXX payments are instant only if the person receiving the money is actively enrolled, and it took almost XXXX hours for the funds to post, so the individual did not have an active account when the money was initially sent. Pending payments can be cancelled by the bank in which the money is being sent from. PNC Bank chose NOT to cancel the payment, which resulted in the loss of {$600.00} and a violation of my rights as a consumer.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2023-06-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/2003 PNC Bank closed my savings account due to suspicious activity. PNC Bank failed to protect me as an XXXX SCAM victim. Know your customer was not utilized for international wires. No one from PNC Bank approved the international wire transfers. It has been traumatic to me to have both my PNC Checking and Savings accounts closed since I have been a customer of PNC Bank for approx. 10 yrs. Subsequently I had to open accounts with other banks. The international wires stole all of my money from PNC Bank, PNC Bank approved the international wires. Who had access to my Checking and Savings accounts at PNC? How did this happen without PNC Bank approval? My bank accounts should have been audited for suspicious banking? PNC Bank is at fault for the loss of approx. {$700000.00} from my bank accounts.
Company Response:
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I applied for assistance for the XXXX XXXX XXXX XXXX. I have a first and second mortgage on my property. The 2nd mortgage is a HELOC from PNC BANK. This mortgage is in my deceased husbands name. I am trying to get help from the state of Illinois and I need a 2nd mortgage statement. I went to PNC BANK many times, and they say they can not give me ANY MORTGAGE statement on this account. By law, if there is a debt, I am to receive a mortgage statement. All they are giving me is a payoff. This does not work the the program. I was denied the program because PNC WILL NOT give me a normal mortgage statement. Even if they state they charged this loan off their books, they still have a lien on my property, therefore its a debt, which I am required to receive a mortgage statement.
Company Response:
State: IL
Zip: 60634
Submitted Via: Web
Date Sent: 2023-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have had funds debited from my account and I still have not received the requested documents I have asked for. I asked for my XX/XX/2020 banking statement. I have yet to receive it but I am receiving ones I did not ask for I need my XX/XX/2020 banking statement. It is being left off for a Strange reason. As I have requested it many times since XX/XX/XXXX I also asked for it XXXX and XXXX and also XXXX and have yet to receive it only information I am not requesting.
Company Response:
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I mobile deposit a PNC check for {$700.00} the funds were placed on a hold. I called the hold department the check was verified and money released in the morning. In the afternoon I received a notice the check was being returned for it was fraud. I called the hold department at PNC was told its a bank error. My pay check on XXXX now will be in the hole for {$700.00}. PNC did nothing to resolve this problem no credit to my account offered just they can refund my overdraft fees. I have bills that now will not be paid by a human error at PNC. Not happy
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: PNC Bank is falsely advertising they give loans to those with bad credit scores on XXXX XXXX in order to gain applications but then deny you after dinging your credit again! I work for the XXXX XXXX XXXX XXXX and fell behind on my car note with XXXX XXXX XXXX a few months ago only a few months before it was paid off while off work on unpaid XXXX XXXX and am only trying to refinance the balance left due on that loan {$5800.00}. I have nothing on my report but my paid on time student loans, make {$55000.00} yr and always paid my bills perfectly until this happened. I applied online specifically because XXXX XXXX and PNC stated they help those to refinance with bad credit as my score fell to XXXX after I fell behind. I was denied and so I called and spoke with XXXX who not only acted as if I was a complete bother and tried to rush me off the phone, refused to listen and kept talking over me but did not even provide her name, I had to ask for it at the end of the conversation! I then asked to talk to her manager and she refused to allow me to, claiming they were busy!! She needs to be fired she has 0 customer service skills, is rude and does not do her job!! I then tried to call the corporate office and saw they have almost one star ratings online for good reason!! Their phone numbers listed also did not work!!
Company Response:
State: IL
Zip: 628XX
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-08
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Pursuant to 15 USC 1681 ( q ) ( 3 ) of the Fair Credit Reporting Act hereinafter FCRA, PNC BANK used and intentional perversion of the truth to induce the consumer to be reliant upon it to deprive the consumer of it's right to privacy. PNC BANK reported my private nonpublic and personal information to consumer reporting agencies without lawful authority or actual consent of the consumer thus committing identity theft. These fraudulent actions have caused me to sustain injuries such as a loss of opportunity and wages.
Company Response:
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2023-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I currently have a dispute with PNC over unauthorized payments ( around {$1500.00} ) to something called XXXX XXXX XXXX. That initial payment was on or around XX/XX/2023. While I was out of the country, on XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX somehow got {$53.00} from my checking account via my debit card. This happened nearly two weeks after I reported XXXX XXXX XXXX as suspicious to PNC. Yet they didn't block or even flag them for this debit. I called PNC as soon I noticed this, yesterday ( XX/XX/XXXX ). They apparently have no mechanism in place to block parties I've warned them of. They refused to escalate the situation, even though I have a current dispute over the same vendor. Further, I reached out to someone at PNC on their executive customer service team ( or whatever group it is ), but was quickly dismissed with " It's still in dispute. '' I'm waiting on a call back from them.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A