Date Received: 2023-07-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/23 I made a deposit in the amount of {$1300.00} to get the atm at my bank PNC on the corner of XXXX and XXXX in XXXX Arizona. I fed the dollars into the machine and it proceeded to count it. Without processing my transaction it rejected {$100.00} dollars then returned my card without a receipt or visual explanation as to what happened to the remainder of my money. I went inside and spoke to the teller about the issue and the money was returned to my account within three days. As of XX/XX/23 the money was deducted from my account and when I spoke with someone about the matter I was told the atm was not found to have extra cash in it. Video from the day in question should prove I put the money in but I was given no further explanation as to why my claim was Denied.
Company Response:
State: AZ
Zip: 85206
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2023 I went to look at my account and noticed that all of my money-almost {$4000.00} was gone from it! I noticed the card was also closed so I called customer service and once again couldnt understand anything they were telling me so I asked for a supervisor-then I was hung up on! So again I called back and demanded to speak with a supervisor. Before the lady continuously told me that there were none available, she told me that PNC bank has decided to close my account. NOT ONCE WAS I NOTIFIED OF THIS INFORMATION OR I WOULDVE withdrew EVERY DIME! I kept asking where my money was and not once person can tell me where my {$4000.00} has went! I cant seem to get a supervisor on the line let alone someone who can find out where my money went and Im beyond XXXX! On XX/XX/2023 I made the following complaint with the XXXX and have yet to hear anything in regard to it : Im making another complaint because apparently I didnt get my point across with the last one considering all I got was a phone call from some lady who legit left me a vm to call her back and when I did-all she says is yes i was calling to let you know weve received your complaint and once I gather up all my information and look over your account then well go from there I mean who calls someone to say theyre gon na call them back? Especially when its about a customer and their money. So when Im done here Im gon na go ahead and file one with the fdic as well. Moving on to the newest issues Im having with this messed up bank- Ive come to find out today when I received the 50 letters from PNC bank in the mail, that my XXXX account is gon na be negative {$5600.00} on XX/XX/XXXX, the other account is going to be negative {$1100.00} on XXXX XXXX far. Its hilarious because PNC sends these letters that say based on the information they have they determined no error occurred and if you dont agree with this decision to call and theyll explain Ive XXXX every single time theyve denied a claim, NOBODY CAN EVER EXPLAIN WHY THE CLAIM WAS DENIED! THE CLAIMS DEPT HAS NO NUMBER SO YOU CANT TALK TO ANYONE THERE, and pncs customer service reps are all foreign so good luck asking to speak with someone who can even understand a third of what your saying let alone has half a brain. XXXX there is absolutely no reason why any of those claims shouldve been denied. PNC bank never even contacted me to get further information about the charges I disputed, nor did they even leave notes on my account stating why the claims were denied! And if I want to really complain about how the employees are who work for this company-not once but twice I was denied to get any money out of my bank account! How is a bank allowed to deny you a withdrawl-let alone tell you you cant close your account? And since when do banks not carry enough cash for withdrawls? I was told by another XXXX PNC banks that they didnt carry enough cash for me to be able to even make a withdrawal and definitely not enough to make it so I could close my accounts altogether. Id greatly appreciate it if someone other then the lady who called just to let me know she was gon na call me back-would contact me asap
Company Response:
State: PA
Zip: 16602
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: I have contacted PNC bank a few times now with respect to concerns surrounding privacy and in doing so I specifically and explicitly stated that my concerns with whether or not PNC had aligned itself with XXXX XXXX XXXX which could contribute to privacy, fraud, and/or theft of assets. Now since then, I now find out today that XXXX XXXX, alleges that I have an active subscription with them using my PNC card which is not possible, at least not legally, since I cancelled that service back in XX/XX/2023. See attached. Therefore, to have an active subscription with XXXX XXXX, which would be predicated upon fraud, would have to involve the PNC card and/or PNC employees-workers illegally and unlawfully sharing my alleged secure account information with PNC employees/workers engaging in fraud and XXXX XXXX Again, See attached . Also, today, XX/XX/2023 i had to contact PNC regarding a dispute concerning a fraudulent charge via XXXX XXXX, that despite XXXX XXXX providing the cancellation number ( XXXX ) and forbidding them from charging my account they did so anyway again on or around XX/XX/2023. PNC then alleges that I need to wait ten ( 10 ) days for a provisional credit which is contrary to federal law. I believe PNC seeks the ten ( 10 ) days, contrary to federal law, to cover their tracks of internal misconduct, fraud, and or other money crimes perhaps due to its relationships/affiliations, ante.
Company Response:
State: NY
Zip: 10457
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX I contacted PNC Bank again about other transactions that were pending but held causing a negative balance. I talked to 4 different branches of PNC and was told my complaints were definitely justified but when talking to case manager she informed me that PNC would not be liable for any charges related to my account being reversed and that I should just accept it and not listen to or call any PNC branch again.Its been a constant struggle and they have left me with thousands of dollars worth of charges
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I haveing problem with Pnc bank I have smart access every time I get paid I getting money getting stolen from my account I have to get a replacement card each time bank don't protection of my money this 13th time the bank have fil Me I don't get no type of protection from this bank I ben having this problem each and every year still pnc bank accounts get hack I have to wait until it gets posted to dispute the charges that is so wrong for real this need to be fix asap I want my XXXX cent back with my XXXX cent back that hackers took from me all cuz pnc bank can't protect my money and file to let me know my account XXXX XXXX or they XXXX XXXX XXXX
Company Response:
State: MD
Zip: 20748
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XXXX XXXX I paid my personal loan as I always do, before the over 30 day expiration period. However my Fico alerted me the next day that I was reported as late when I was not. My credit score dropped XXXX points as a result. I have previous emails from PNC bank where I paid my loan on the XXXX and was never reported late. I have a stellar credit score and have NEVER been past due 30 days. When I spoke to the rep as I paid my bill he assured me I would not be reported as late. I called after XXXX days later and was told that because it's pending it will show that way. This has never happened to me before.
Company Response:
State: IL
Zip: 60617
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/XXXX I made a XXXX tranfer in the amount on {$100.00} and {$25.00} to from my pnc to my XXXX account.PNC deducted that amount from my account then and also on XX/XX/XXXX and told me it was a pending payment but at the time I did the transaction that amount was taken from my account.Also I had a similar problem that I had disputed three times and on XX/XX/XXXX they deducted XXXX dollars from my account that already had a negative balance from the XXXX issue and caused not only more overdraft fees but also left me with no money since my overdraft coverage was apparently cut off as well.This has happened multiple times and they refuse to accept that they are still taking double from my account even though Ive talked to 4 Pnc employees that are in agreement with me.Also I have offered each time to show the statement from my XXXX XXXX account when the transfer was made and get ignored
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: PNC Bank sold my information to XXXX. XXXX sold my information to many mortgage brokers. For about two weeks I get over 80 calls from different mortgage brokers in a day. They use different phone numbers so there are many numbers to block. Around XXXX XXXX on XX/XX/2023 I submitted an application for a loan with PNC Bank. The next day I had over 80 calls from people that wanted me to borrow money from them. Some of them from the same organization. Some of them send me personal information about how much money I owed in text messages to me. They do not call me on weekends and usually don't call after hours but my phone is so busy it is difficult to use it to contact my loved ones. I am on the do not call registry with the Federal Trade Commission. XXXX has passed the information on so they can't get it back. The representative at PNC had the same experience. Everyone admits there is nothing you can do. A local mortgage company does not do this.
Company Response:
State: NC
Zip: 27614
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I sent a XXXX payment on XX/XX/23 through my bank ( PNC ). PNC notified me that the payment failed and the recipient did not receive the funds. The notice stated it would take 3 days to receive my money back. 3 days later I called and was told 6 days. I waited 10 days and called back and customer service put in a dispute. The dispute was denied. I contacted the person I sent to the money to and she checked with her bank and there is no transaction history of the failed payment. I opened another dispute through PNC and have escalated to a supervisor. I have spent XXXX hours on the phone and have called PNC and XXXX for help and nobody has been able to get my money back. It has been 2 weeks since the payment failed and I am still out {$400.00}.
Company Response:
State: TX
Zip: 76117
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Hello I requested to do an international transfer from my account in PNC Bank in the USA ( US dollar account ) to an account in XXXX XXXX XXXX XXXXXXXX ( US dollar account ). the amount is XXXX XXXX dollars. PNC bank exchanged the amount for XXXX dollars without my approval or notification, which resulted in losing XXXX dollars. I sent XXXX US $ and received XXXX US $ my first complaint is the unapproved money exchange from US $ to CAD . I did not request it. my second complaint is the low transfer rate that the bank decided to use. I asked the bank to reverse the transaction and they told me that I will lose more money if I do that.
Company Response:
State: TX
Zip: 78702
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A