Date Received: 2023-07-13
Issue: Other service problem
Subissue:
Consumer Complaint: Well its been about 45 days since i made my first complaint against this company. I've done everything they have wanted me to do and yet i still haven't received my payment and no one will answer or return my calls or emails at this point when i try to inquire about what's going on with my payment. Just from this experience I will tell you I will never bank with this company after all this run around.
Company Response:
State: MI
Zip: 49441
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I went to my PNC branch to payoff my home equity loan- {$21000.00}. The monthly payments have been deducted from my checking account at PNC and the balance in my account was more than enough to payoff. I was told they could not accomplish this transaction there and I would have to send a check to PNC in XXXX. I called the main office of the bank in my city and was told again I would have to send the check even though I offered to personally go to the main office. I insisted that the person on the call consult with others to verify this. It is dangerous to send a check in view of the risk for theft. Also if there is a delay with the mail I would be billed for extra interest. These events occurred on XXXX.
Company Response:
State: MI
Zip: 48105
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: As of XX/XX/2023, our account was frozen for review for some of our transactions. However, there was no disclosure of notification that our account was under review and how long there investigation would take. I have cited the compliance violations that are being done against us. We have been subject to unsatisfactory treatment by PNC since opening our account. Here are the following issues and potential compliance violations : We were enrolled in PNC 's XXXX service for wires/ACH. I was able to log in once and have been froze out and no way to re-instate my log in. Customer service has not been able to help and the third party service does not respond to the e-mails when providing the information as requested. We have not been able to use XXXX except for once from the start. We have sent multiple wires in which I have to go into the branch in which you should have evidence of this with your branches. With this being said, XXXX has to pay a service fee of {$95.00} which has cost us an estimated {$1000.00}, so far. Issue still unresolved Our account has been frozen without any formal communication or disclosure that it was being frozen, we have automatic payment withdrawals that come out of the account monthly in which we will go delinquent and cause us credit bureau adverse actions to our credit ( our personal guarantor/XXXX ) XXXX This is unacceptable and needs to be reported to the CFPB for non-compliance to UDAAP and FCRA regulation requirements needing to be adhered to by PNC as a financial institution.
Company Response:
State: TX
Zip: 77056
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: In XXXX of this year we paid a vehicle off, our XXXX XXXX XXXX XXXX. PNC BANK is who the financing was through. There were 4 years of XXXX monthly payments to PNC bank, that were never late. Not one piece of this loan or payments were ever reported to any of the credit bureaus. We found this out when we tried getting a new truck loan and was told we didn't have any credit established ( this was through my business tax ID number ). We are now paying a much higher interest rate for a business vehicle loan due to this issue. I started with calls to my banks XXXX numbers and calls to the local branch. Finally one of the branch managers from a local branch escalated my issue to a retail service representative. This person called me once, I returned his call, and we spoke about my issue. He said he could see the issue and all of the communication I have had with the bank about the issue. He was to call me back 4 weeks ago now almost. I have made multiple calls to him, leaving messages each time, and he has not returned my calls. I've exhausted every effort to get someone at PNC to handle this problem and correct it and have resulted to this.
Company Response:
State: FL
Zip: 32583
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In reference to the complaint, XXXX should not be closed, as I am also requesting XXXX AND XX/XX/2023 MORTGAGE STATEMENTS. THE COMPLAINT IS NOT A DUPLICATE I HAVE NOT RECEIVED MY STATEMENTS AS REQUIRED BY LAW.
Company Response:
State: MD
Zip: 20747
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I called the company ( PNC Bank ) on XX/XX/XXXX of 2023 to pay off existing loan and get the title sent my way. They sent over a letter saying it was paid in full but my title never made it. I gave time for it to find its way there but it never came. In XXXX, I reached out to the company about the title not making it and asked them to send it to a new address. Again, the title never came even though I paid off the loan on XX/XX/XXXX. They claimed no one was home to receive the title even though my wife and I were home with a newborn baby and not leaving the house. I called again today to try again and they said I would have to retrieve the loan through the XXXX and they could not help. I believe this is not consumer friendly and predatory behavior.
Company Response:
State: TX
Zip: 764XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: On XXXX a ach payment for XXXX was made from my account from XXXX XXXX XXXX XXXX and payment was sent to Pnc bank.PNC bank states that they don't have payment, however XXXX XXXX XXXX otherwise. I asked Pnc could I submit my bank statements they said no, I contacted XXXX XXXX and that is what they are stating they would do. This is the XXXX time I've had problems with pnc bank taking money from my account and stating they haven't received it.
Company Response:
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am writing to dispute a fraudulent account that is listed on my credit report. The account number is [ account number ], and the name of the creditor is PNC Bank. I have never opened an account with PNC Bank, and I do not recognize the account number. I believe that this account was opened fraudulently using my personal information. I am enclosing a copy of my credit report that shows the fraudulent account. I am also enclosing a copy of my identity theft report. I am requesting that you remove this fraudulent account from my credit report immediately. I am also requesting that you notify the credit bureaus of the removal. I am aware of my rights under the Telephone Consumer Protection Act ( TCPA ), the Fair Debt Collection Act ( FDCPA ), and the Credit Reporting Act ( CRA ). I am requesting that you comply with these laws and remove this fraudulent account from my credit report. If I do not hear from you within 30 days, I will file a complaint with the Federal Trade Commission ( FTC ). Thank you for your time and attention to this matter.
Company Response:
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Pnc closed all of my credit cards. Previously they closed my bank account I guess Its because of a fraud action by someone else because they disputed some of my transactions because they know it is not by me. And then they closed all of my credit cards a few days ago. Maybe I shouldve notified unused charge of {$1.00} from goole service I saw it a few days ago. Why should I be a victim?
Company Response:
State: NJ
Zip: 07650
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I closed a HELOC with PNC late last year. Prior to closing I had both a recorded phone call and an email from her describing how my payment would be broken up. I mentioned to her in my email and call that before closing I wanted to know how much of my payment would go toward principal and how much would be interest. I have in writing ( and she told me on the phone ) that my total payment ( knowing how much I was transferring and using ) would be {$480.00} and that of that {$240.00} goes to principal and the rest goes towards interest. I signed to receive funds with this understanding. The first month- this was accurately drawn but the following months from XXXX through current they have been only putting less than {$70.00} of my payment towards my principal. I tried emailing XXXX XXXX ( my loan closer ) and she apparently was moved to a different department, I then tried to speak with her boss ( XXXX XXXX who said he couldn't help me ). I went into a branch and spoke with XXXX about it and she said that I needed to transfer {$1300.00} from checking to HELOC in order to fix it which I did and that didn't fix it. When I went back to see her- that branch had changed to ATM only and she didn't work there anymore. I then spoke with XXXX XXXX who tried to help but couldn't get an answer about what had happened and now she too has stopped responding to me. I want my payments to be split the way I was told IN WRITING ( have copies ) they would be. I would not have signed to receive this HELOC if I had known my payments would be split differently. If this isn't illegal it is certainly unethical and absolutely PREDATORY. At this point- I should have over {$2000.00} as part of my principal put back into HELOC account based on how I was told my payments would be split. I would like that money back and also I would like my payments to be fixed moving forward.
Company Response:
State: FL
Zip: 33626
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A