Date Received: 2023-07-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2022, I fell victim to two multi-layered scam operations run by Scammers impersonating XXXX employees ( the Fraudsters or the Company ) which involved me making deposits for a total amount of XXXX USD ( XXXX USD from my checking account and XXXX USD from my savings account ) from my XXXX account to PNC at the instructions of the scammers.
Company Response:
State: CA
Zip: 90804
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/22, a full payment was made to my XXXX credit in the amount of {$3400.00} from my PNC checking account. My XXXXl typically is a minimum payment auto pay transaction. I saw this come out and stopped the transaction via the PNC website. The money was pulled out of my account but not paid towards the balance owed to my XXXX. I called XXXX and they claimed I made this payment via their app, even though I didnt remember doing so. I didn't care at this point so i didn't argue that matter, I just wanted either my money back or my balance paid off. I was now out the money in my pnc account, but the balance was not paid on paypals end. I then called PNC, they sent me the ACH transfer information and told me I had to file the complaint through the merchant. I then spent the last year and a half disputing this through XXXX with no conclusion. They deny my claim over and over. During the claim time frame, XXXX has removed the balance on my account but then within 30-90 days, they put the balance back on my account!! This has now happened multiple times over and over again -- I imagine this is putting a huge hit on my credit report as well but I haven't taken the time to look into it. I essentially had to give up with XXXX since I was getting nowhere and called PNC for help again. They didn't bother to help, they just completely denied my claim because its past 90 days and claiming there is " nothing they can do. '' My bank lost {$3400.00} and refuses to find it for me? How does this make any sense? So now I am out {$3400.00} and both of my financial institutes refuse to help me.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Our firm was owed a refund of prepaid taxes in the amount of {$73000.00}. An email account was hacked and as a result, fraudulent instructions were sent to our vendor, XXXX XXXX of XXXX, New Hampshire, to transfer the above funds to an account with PNC Bank , National Association. XXXX authorized their bank, XXXX XXXX, to process an ACH ( Automated Clearing House ) payment to PNC Bank , National Association on XX/XX/2023. Our firm, XXXX XXXX XXXX XXXX XXXX, was unaware of this hacked email account until after a phone call from XXXX indicating that PNC Bank did not have an account with the name of XXXX XXXX. We were informed that the transaction would be reversed and the funds would be returned to XXXX XXXX Bank for the account of XXXX XXXX. This did not happen. XXXX XXXX XXXX, XXXX can provide transcripts of the emails ( real and fraudulent ), along with other supportive data, should this complaint be within the proper government crime division. Our telephone number is ( XXXX ) XXXX. Thank You.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am filing this complaint on my own behalf to address an issue concerning late payments on my credit record. After reviewing my records, I found the presence of these late payments. Despite having sent letters regarding this matter over 30 days ago, I have not received a response, and they have failed to provide me with satisfactory validation. I kindly seek your assistance in resolving this matter promptly and effectively.
Company Response:
State: IN
Zip: 46375
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I filed a dispute on or around the last week of XXXX.Sent in all the documents that show when my transactions were made and funds taken from my Account.PNC emailed me requesting me call and I did. I received no answer and no return call or email from anyone.This has been going on for over a week and I havent been able to contact anyone from the bank about any other problems i only received communication when they were taking money from my account unauthorized
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I requested closing of all three of my accounts with PNC ( XXXX, XXXX, and XXXX ) ( Acct XXXX s XXXX, XXXX, XXXX ) accounts on XXXX I called in to their customer service department and they refused to close the account. I asked both an operator and a supervisor ( XXXX XXXX out of XXXX, PA call center ).
Company Response:
State: CA
Zip: 92708
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC Bank sent two checks to pay homeowners insurance to XXXX by XXXX. XXXX on XX/XX/2023 in the amount of {$1000.00} and the other on XX/XX/2023 in the amount of {$700.00}. The premium is {$1000.00} so this resulted in {$700.00} excessive sent to the insurance company. Upon contacting and speaking for about 10 times in the last 2-months frame, PNC Bank has been asked numerous times to provide the front and back copy of the check sent on XX/XX/2023 as the insurance company stating they did not receive, they have not been cooperating at all. This was requested from insurance company directly and still was not provided. Then they lied and said that it was provided every time. Because the first check they sent was not received but just the second check, insurance company took {$700.00} and said that only partial balance was paid and therefore {$320.00} additional payment is required. Technically, sending the insurance company the proof should have allowed them to locate the first check which then would have resulted in {$700.00} excess which should be refunded to me. However, instead PNC Bank again sent a third check in the amount of {$320.00} on XX/XX/2023. PNC bank clearly is aware of this issue and just keep sending money rather than helping insurance company locate the check and work with them to resolve so the money can be refunded and put back into escrow. Escrow analysis is coming up and they are keep sending money and increasing my homeowners insurance paid which will be used on that escrow analysis. They will not allow me or the insurance company to speak to the supervisor when this issue was escalated by the XXXX by XXXX. At this point, I am still not refunded of {$1000.00} excess PNC Bank paid in duplicate and the escrow shows the homeowners insurance paid as {$2000.00} obviously instead of what should be {$1000.00}. In addition, when they took over my mortgage, they did not update on convery their information to the insurance company until I spotted the problem as insurance company 's bill was not going through to them. This is going way over acceptable time frame and as escrow analysis coming near, I will not pay for the escrow shortage as a result of PNC Banks mistakes and refusal to fix but keep sending money without resolving the issue.
Company Response:
State: OH
Zip: 43004
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: For the last two months Ive had new debit cards added to my account without me requesting them and Im canceling them but for some reason PNC bank is charging me {$7.00} per card replacement in which is never in my possession, and has not been activated. PNC bank offers the option to 1. Report card lost or stolen.!! 2. Or replace card!! Im picking option 1 but not requesting a new card because I dont order the debit card and its never in my possession however.
Company Response:
State: IN
Zip: 46226
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Our PNC Core Visa was set for auto-pay every month. There was an error when setting up auto pay and rather than having it set for the XXXX of every month ( card 's due date ), it was set to the XXXX of every month. Due to online statements, and the fact that the card was not being reported as late, we did not notice that we were being charged late fees since XX/XX/2023. When I called PNC and spoke to both a customer service representative AND a supervisor, I was told that they would only refund one month 's late fee. The unfairness here is that PNC was BOTH collecting their minimum payment due on the account AND a late fee for payment that was received within 48 hours of the due date. PNC has reaped {$100.00} in late fees from us, even though they've been receiving their regular payment monthly.
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX PNC BANK is trying to over charge me on my escrow account trying to raise it by {$2900.00} dollars so I want to take over paying my taxes and insurance myself and they agreed but are trying to charge me a escrow account closure fee of {$350.00} for closing it my mortgage was bought out by them from XXXX XXXX mortgage who bought it from XXXX mortgage company and it is not in my contract that I have to pay to cancel the free service I filed a complaint with them and have not heard from them as of yet
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A