Date Received: 2019-06-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My business accounts for XXXX XXXX XXXX, and XXXX XXXX XXXX. were closed at PNC Bank on XX/XX/2019. The funds in the accounts for XXXX XXXX XXXX. were {$19000.00} not including the {$21.00} they charged for a service charge for period ending XX/XX/19. I've never paid a fee like that before. It was taken for what reason I do not know. The funds for XXXX XXXX, XXXX. have still not been received. The funds for XXXX XXXX XXXX. were {$40000.00} not including the {$78.00} service charge that I was charged for again, I have no idea. I've never paid that before. the funds for this closed account have still not been received. Today is XX/XX/2019. Amost an entired month without my money.
Company Response:
State: OH
Zip: 43560
Submitted Via: Web
Date Sent: 2019-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On dates listed below XXXX, XXXX and XX/XX/XXXX I disputed charges on my bank account. The amounts were {$110.00}, {$250.00}, {$390.00}, XXXX, and {$32.00}. My bank denied all of my disputes stating they were valid which is a lie. I paid these consumers with other means so its like the consumer has my money twice. I dont have the documentation due to my Mother has XXXX and Im traveling back and forth to help her and so Im basically living out of a suitcase. I explained this over and over to my branch, and over the phone numerous times. I check my account and on XX/XX/XXXX I notice Im in the negative for the following amounts of provisional credit being reversed {$27.00}, XXXX, {$70.00}, {$150.00}, {$220.00}, {$300.00}, and {$450.00}. I get no notice in the mail of why these credits were reversed! Then I received letters in the mail stating that on XX/XX/XXXX my bank was going to reverse the provisional credits they gave me due to my claim being denied. But no explanation of the denial and also I kept getting miscommunication that the fraud department never received my disputes from the branch. Those amounts are as followed ; {$120.00}, {$60.00}, {$200.00}, {$55.00}, {$110.00}, and {$83.00}. This has caused my account to go severely in the negative. I deposited between the dates of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX over {$900.00} back into my account to try to get the account back in the positive. This whole ordeal has caused me mental and emotional distress. And I believe that Im entitled to receiving back at least my {$900.00} that I deposited to try to put the account back in the positive. Pnc Bank has been the worst and the most unprofessional bank I have ever dealt with.
Company Response:
State: NC
Zip: 27534
Submitted Via: Web
Date Sent: 2019-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Had XXXX XXXX in my account and cashed a check to pay phone bill. Let them know I did not use this account anymore and wanted to close it on XX/XX/2019 at XXXX XXXX PNC Bank. Let them know I didnt need it because I am a student and still dont have a job with incoming income. They tried to get me to sit down and sign up a free student account but I did not need it because I have a school account. I called today both branch and corporate only to find out my account was not closed and had encountered two service charges putting me negative. I started this account thru a construction job that paid XXXX XXXX an hr XXXX a moth deposit. A woman hit me with her car after a year and took me out of work for a year. I had no income and wasnt being charged a service fee ever. I could never go back to swinging a hammer because of my back but am in school at the college of XXXX XXXX as we speak full time. I am a XXXX yr old with XXXX XXXX yr old and a spouse who is XXXX with my XXXX child. We receive XXXX XXXX a month in food stamps and have no income coming in at least until I graduate. I plan on going XXXX in the XXXX XXXX for construction management. This is just a temporary bump in the road and I thought this would be the best way to get my case officially recorded. Thank you, XXXX XXXX XXXX
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: PNC bank held funds from my account on XX/XX/XXXX for a check dated XX/XX/XXXX. Spoke to two separate representatives who stated the check will not be paid until XX/XX/XXXX but there is nothing they can do currently to make funds available. As a result, I had to miss work and was charged an overdraft fee.
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My home equity loan became behind ( 3 months, I believe ). When I learned of this, I made arrangements in XX/XX/2019 to pay a portion ( {$600.00} ) over the phone with the remaining the following week ( with a scheduled phone payment for the balance ). I have 3 accounts with my PNC bank, a checking and 2 savings. I had received a sum of money and in XXXX had over {$3500.00} in my checking account and less than {$200.00} in each of my savings accounts. When I made the phone payment for each transaction the portion of {$600.00} and the balance thereafter, my assumption is that the representative would have set this up to come out of my checking account since that account would have supported those amounts ; however, instead the representative set this up to pull from my savings account which had less than {$200.00} at the time. I was not asked for an account number to provide and assumed the account with the money supporting such transactions would have been used ... since again, I was not asked. As a result, of thinking the funds had cleared my account, I paid other bills and spent my money as usual. When I received a notice saying the funds were returned, I was perplexed ; however, discovered why when reviewing my accounts. I called PNC to make them aware of their mistake and asked about recourse for the mistake. I was advised a message would be forwarded and I would receive a response. Unfortunately, at that time, I no longer had the funds available to pay and bring my account current ... and unfortunately had some unexpected expenses. I am requesting to have my credit corrected as if this error did not occur and for any credit reporting thereafter to solely attribute to my inability to pay. I am attempting to acquire a loan with XXXX XXXX XXXX and am being told that because of this account showing 120 day late, I am unable to move forward ... otherwise I would be able to. If you are able and the calls were recorded, you will find that my statement/complaint is accurate.
Company Response:
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/2019 I received a hardship application from PNC. They gave me until XX/XX/XXXX to complete and return application with all documents required. I have submitted the application in time - on XX/XX/2019. Come to find out Ive been getting mail & phone calls from random lawyers & realtors that my house is up for sale. How is this possible that my home is up for sale if they havent reviewed my application yet?! And I feel like a ping pong ball because the person who was handling my case at PNC - XXXX XXXX said she would be working with me and Ive been communicating with her via email and come to find out, my case has been forwarded to someone else. I havent gotten a phone call. This has been very deceptive. PNC sent me a package and a date that I had to reply by and I did. This is an unfair mortgage practice that has gotten XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX & other services such as XXXX XXXX XXXX and XXXX XXXX XXXX for their bad practicing to send out loan modification packages and at the same time put our houses up for sale without a full review.
Company Response:
State: VA
Zip: 20147
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I was on a business trip over XXXX XXXX weekend. On XX/XX/XXXX, there were several transactions on my PNC checking account : {$100.00} at an ATM, {$35.00} ACH ( XXXX ), and another {$3.00} ATM fee. They appear on my statement in this order. There were NO transactions after this until XX/XX/XXXX. On XX/XX/XXXX, I was hit with a {$36.00} overdraft charge. My account was overdrawn by {$3.00}. The bank is arguing that since one of the charges was ACH, they can take this amount even though I was less than {$5.00} negative. Also on XX/XX/XXXX, an ACH for my XXXX XXXX XXXX subscription was approved for {$3.00}. Another {$36.00} fee was added to my account. I am opted out of overdraft protection so I think this charge should have just declined, but the bank approved it and charged me a fee for it. So I have been charged {$72.00} in fees over {$7.00} total. I did have pending deposits coming in that would've covered that {$7.00} by far, but the XXXX XXXX holiday postponed it. The bank is refusing the refund either of the two {$36.00} fees, which I find to be absolutely exorbitant. I've been a customer of theirs since 2012 and I find their treatment to be reprehensible. It doesn't make sense to fine someone {$72.00} over {$7.00} when they've been a good customer and are clearly going through a financial rough spot- I will admit this, but I still think the fees are excessively harsh and only hindering my financial progress.
Company Response:
State: NJ
Zip: 07042
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I made a deposit at a PNC ATM. The machine took and counted my money, then canceled the transaction and then the machine malfunctioned and kept the money. This was on XX/XX/XXXX and I have yet to receive my funds.
Company Response:
State: PA
Zip: 16803
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Mortgage servicer did not pay full homeowner 's insurance amount and policy was canceled due to non-payment. Servicer claimed they did not have access to the premium amount, but they were added on to the insurance by insurer and sent a revised statement/bill. Upon discovering my lapse in insurance ( 8 months later in a letter from servicer asking for insurance proof ) I started a new policy - I assumed since I heard nothing further that they were able to make the payment. After that, the servicer requested I purchase insurance from the cancellation date to the day prior to the new policy ; I am unable to purchase such insurance as no one will sell backdated & expired insurance, therefore the servicer is going to charge me roughly {$700.00} for 8 months of expired insurance, when my annual policy amount is roughly {$730.00}.
Company Response:
State: CA
Zip: 91711
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I called PNC Bank to ask to have my PMI removed. They said that I could not talk to the insurance administration directly, that I had to send an email and all communication would be sent via mail. I find this very frustrating that I can not talk directly through email or a phone call regarding the PMI, that I have to communicate through mail. This takes a very long time, and seems to be a tactic to discourage people from getting their PMI removed. I received a letter about one month after my call stating that they could not remove my PMI because my loan to value ratio was 85 %. The letter stated " At the present time, the loan to value ( LTV ) ratio is 85 %. The investor requires that we calculate the LTV by dividing the current principal balance, {$260000.00}, by the purchase price, {$300000.00} or by the original appraisal value, {$320000.00}, whichever is lower. {$300000.00} was used in determining your LTV ( PNC Bank XXXX ). Then another letter came in stating that " The investor requirements state that you must show proof of value of your property, which would reduce the LTV to 75 % ... Loan investor requirements state that the appraisal must be processed by PNC, National Association ( PNC Bank XXXX ). '' To summarize my issues : 1. I can not speak directly to the PMI department of PNC Bank. All communication is through an initial email and then only mailed letters that are 30 days delayed. 2. PNC will not use my original appraisal value, instead they choose to use the lower value, which is the original sale value to calculate the loan to value ( LTV ) ratio. 3. PNC imposes a stricter LTV of 75 % rather than the Federal LTV of 80 % 4. PNC required me to use XXXX XXXX, which is jointly owned by PNC and XXXX at {$500.00} for an appraisal. They also will include additional fees if I live in a rural area ... which is not defined. They will not allow me to use my own appraisal company. 5. The letter states that the appraisers scheduled by XXXX are independent contractors and are not employees of XXXX XXXX or PNC. I don't understand that because the company is owned by PNC, therefore they are employees of PNC and are not independent. I greatly appreciate you assistance. As of this year ( XXXX XXXX ) I have paid {$650.00} into the PMI that should be going towards payment of my home.
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A