Date Received: 2019-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: PNC is guilty in acting as a foreclosure mill and denying legal right to avoid foreclosure. At issue is a foreclosure sale date on XX/XX/19. PNC has received documents from my new lender stating they are paying off PNC in roughly two weeks and they need a foreclosure postponement. PNC is refusing to postpone and continues to request additional docs on top of the docs provided that are sufficient. As you will see on attached docs lender has approved the loan, all conditions met and close date has been set with closing disclosure. They are requesting a hud from a " title company '' when in CA title companies don't provide huds, escrow offices do. This is financial negligence on behalf of PNC and unacceptable.
Company Response:
State: CA
Zip: 92111
Submitted Via: Web
Date Sent: 2019-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-26
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: I removed an authorized user 2 years ago but she was still in my account today. I tried to add my grandson on XX/XX/19 it won't process because PNC never removed the other person. For this and other reasons I will be closing Checking., Savings, PNC every day rewards & PNC cash rewards account. I just need PNC to allow me 2 months so I can contact and change direct deposits from Government agencies.
Company Response:
State: OH
Zip: 44077
Submitted Via: Web
Date Sent: 2019-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I am trying to purchase a piece of land which has an uncanceled deed of trust keeping me from obtaining a clean title. The original loan was taken out with XXXX XXXX XXXX XXXX ( XXXX, NC branch ) in XX/XX/XXXXand has been succeeded by several banks since. In XX/XX/XXXX the property was refinanced with XXXX in XX/XX/XXXX and the old deed of trust was not canceled.
Company Response:
State: NC
Zip: 270XX
Submitted Via: Web
Date Sent: 2019-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The home was sold due to fraudulent activity. We are considering filing a lawsuit. Please see attached documents.
Company Response:
State: IL
Zip: 60623
Submitted Via: Web
Date Sent: 2019-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I XXXX XXXX ; XXXX am writing you today as an aggrieved man. I notified PNC Bank of unauthorized transactions on my account a week ago. I have yet to receive my stolen funds back into my account! The claim number is as follows, XXXX.
Company Response:
State: NJ
Zip: 08043
Submitted Via: Web
Date Sent: 2019-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have a current mortgage & I'm trying to apply for a Home equity loan. Yet on my report it shows a " Foreclosure '' process back in XX/XX/2017. I was able to make my payments & I am 6 months good on payments to date. I would like to pay the {$150.00} fee ' s & have this Released from my loan. PNC Mortgage stares they can not release it as it has to be released by Washington State. Who do I contact?
Company Response:
State: UNITED STATES MINOR OUTLYING ISLANDS
Zip: 99208
Submitted Via: Web
Date Sent: 2019-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-25
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: This bank charged me a maintenance fee and refuses to waive it as a courtesy not fair Im a loyal customer also I called customer service because I saw an add that they will issue contactless debit card with tap technology and asked when it would be available she said she dont know how can you not know
Company Response:
State: NY
Zip: 11365
Submitted Via: Web
Date Sent: 2019-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-24
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I received a letter from XXXX and XXXX , XXXX about being delinquent on an account with a bank. I reached out to the bank and they did not have any missed payments or even the account number that I was given to me on on the notice. I have reached out to all my student loan lenders and I have not been delinquent. I do not know how they got my contact information because XXXX and XXXX received my information from the bank that has apparently sent me multiple notices. I've lived in the same address for over 2 years now and this is the first time I have had any interaction with the lender bank.
Company Response:
State: IL
Zip: 61761
Submitted Via: Web
Date Sent: 2019-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: This involving PNC Bank. I called the Customer Service Line to dispute an unauthorized charge that came out of my account for {$320.00} on XX/XX/XXXX. I was informed that the matter would be settled in 10 days. As time went on I noticed the charges never got reversed so I called the PNC Customer Service Center to find out my Dispute was not submitted correctly and I had to drive to the nearest bank to submit an Affidavit. I did drive to the bank and faxed the Affidavit and still haven't got this matter resolved from this bank. Because of the mistake PNC made to my account I'm sitting here broke with NO MONEY! I didn't hardly have gas money to drive to the bank to submit an Affidavit. A bank is allowing a customer to suffer because of a mistake THEY made! I had to hold off on my bills. I'm about to lose whatever little health insurance I had. More stuff is coming out of my account and more charges will be added. PNC has ruined me financially by not handling my dispute properly.
Company Response:
State: GA
Zip: 30316
Submitted Via: Web
Date Sent: 2019-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: At XXXX XXXX on XX/XX/2019, the PLAINTIFF, aka XXXX XXXX, had {$1900.00} available for withdrawal in checking account number XXXX At the close of business on XX/XX/2019, the PLAINTIFF still had {$2500.00} available for withdrawal. On XX/XX/2019, PNC misrepresented the balance of PLAINTIFF 's available funds to charge an unwarranted fee of {$36.00}, therefore, causing the PLAINTIFF 's said checking account to be overdrawn.
Company Response:
State: MI
Zip: 49002
Submitted Via: Web
Date Sent: 2019-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A