Date Received: 2020-04-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XXXX XXXX, I mailed 4 checks, two of which went to credit card companies [ PNC and XXXX XXXX ]. The non-credit card payments arrive and cleared. Unbeknownst to me, the credit card payments did not. When I finally realized the checks had not cleared, I called both places. I am making arrangements for payment. I am also asking for late fees and negative credit report info to be removed. What do I need from you? PLEASE monitor if this is happening to others. Are banks " not receiving '' payment so they can boost the bottom line with late fees and higher interest rates? One bank is understandable. Two banks is absolutely fishy. Please keep an ear out and maybe alert media outlets about a possible problem. Thank you.
Company Response:
State: MI
Zip: 492XX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: PNC receives my mortgage payment every month, but sometimes it has been late. I have attempted to get the due date changed by PNC, and PNC has refused to change it. Now it has put an inaccurate balance of more than XXXX on my credit report for late fees. Again, my mortgage is paid every month and PNC is simply refusing to work with me to change the due date and now it is purposely trying to ruin my credit. Indeed, during the 2019 Federal Shutdown, PNC refused to work with me on paying the mortgage late even though I was not receiving a salary and the Federal Government guidance was to forego late fees and not to implicate my credit reports. PNC ignored Federal guidance.
Company Response:
State: MD
Zip: 21043
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX I filled out a 3 hour application with PNC Bank for help with a few Mortgage payments. I received a letter a week later then got a call this morning XX/XX/XXXX XXXX. I heard that most mortgage company 's were basically allowing you to push back your payments for 3 months while not earning money due to Covid19. The PNC rep told me that there was no help for XXXX and XXXX but a forbearance would start in XXXX XXXX and XXXX. I asked about XXXX and XXXX since I needed help now and was told those payments are due. She also explained that those missed payments had to be made up they had to be paid back but not all at once. I have not received any money from any agency as of XX/XX/XXXX I cant pay the mortgage right now. My Mortgage is currently past due for XXXX in the amount of {$2500.00}.
Company Response:
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My Grandmother is XXXX and in assisted living. My father is her financial power of attorney and has access to her three bank accounts to handle her financial affairs and cover her living costs as she is no longer able to do so. All three of her accounts were with PNC Bank, two checking accounts and one savings account. She receives her monthly social security check to her savings account monthly. This monthly income is used for her assisted living expenses. PNC bank WITHOUT notice closed her savings account in XX/XX/2020. We had received her XX/XX/2020 statement and there was monthly activity, the most recent being on XX/XX/2020. We have tried to reach out to PNC and get an answer as to why her account was closed. We were unable to get through to a person that could give us a clear answer or help set up a new savings or help us connect her social security to one of her checking accounts so she may receive her monthly direct deposit. This is not the first issue we have had dealing with PNC bank. A few years ago we used their business banking for our family 's small business and due to their extreme lack of care for anything other than deducting monthly fees from our accounts we closed our business accounts and have tried to have minimal contact with them. I have contacted PNC through their XXXX page and again received zero assistance for their mistake regarding the closed savings account. Their XXXX page is riddled with complaints from their customers and their responses show a severe lack of accountability. Personally I feel terrible for the employees that are forced to be on the front lines handling these customer complaints when it is the institution of PNC bank itself that is the problem. Their policies and practices show they only exist to charge over the top fees and use their customer 's money to invest in the stock market. They show such an extreme lack of regard for their customers and doing the right thing in general I'm shocked anyone would choose to use them for any type of banking needs. I was hesitant to file a complaint since in PNC 's view my grandmother 's account is chump change and probably not worth their time. However, my grandmother desperately needs her social security to meets her monthly expense needs and is unable to defend herself or navigate opening a new account. PNC needs to be held accountable for their actions.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Getting the loan
Subissue:
Consumer Complaint: unfairactions against me as a small businessesseeking government-sponsored coronavirus relief. It concealed from the public that it was reshuffling the PPP applications it received and prioritizing the applications that would make the bank the most money. I was one of the first people to apply with pnc as soon as they released the PPP application online. I applied on the XXXX XXXX, yet I was not able to receive funds because they did not process my application at the time of receipt. Instead they waited ten days to contact me saying I was missing initials and signatures. I immediately corrected and resubmitted the application. Again, they delayed before letting me know they needed more information. It took them ten days from date of receipt to even check my application. Yet, the loans were supposed to be given on a first come basis. They repeatedly asked for the same information that was given to them. And there are correspondences with dates and time to prove that. Small businesses were supposed to get this loan. Yet some how multi million publicly traded. Companies received a majority of the funds.
Company Response:
State: VA
Zip: 22315
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX dollars was deposited into Pnc bank. The deposit was endorsed pay to the order of Pnc bank without recourse On XX/XX/2020. Pnc accepted the deposit and gave a receipt. The deposit posted to the account ( collected ) ledger balance on XXXX. The balance was not made available. It was showing on ledger but never made available. It was withdrawn out of the account without permission along with an additional {>= $XXXX}. They stole my money without permission. Closed the account and locked me out.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: PNC points VISA PNC Bank Credit Card XXXXXXXXXXXXXXXX balance now over XXXX on a XXXX limit. Had tried closing the account at XXXX balance but they never allowed it to close and problem person used credit card. help please.they will not close the account even when it was at {$1200.00}. I have repeatedly asked them to close it and they say they are but do not take action, then try jacking up the credit card even further.
Company Response:
State: KY
Zip: 41042
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2019 - {$530.00} XXXX XXXX XX/XX/2019 - {$50.00} - XXXX XXXX XXXX XXXX We had contacted the bank and disputed the amount five times about these two transactions and they declined both.
Company Response:
State: NC
Zip: 272XX
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: A person with phone service at XXXX XXXX or another phone provider who is not related to me or affiliated with me is trying to steal from my beneficiary account at XXXX XXXX and PNC Bank. I believe that they are hoarding my money in other banks. My phone numbers are XXXX XXXX and XXXX.
Company Response:
State: NJ
Zip: 086XX
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I did not open this account nor did I have any knowledgeof this account being open.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A