Date Received: 2020-04-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have a bank account with pnc and I wanted to deposit money into XXXX XXXX and it won't let me even when I have the funds for the deposit.
Company Response:
State: MI
Zip: 48327
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I want XXXX and Pnc to be able to link up
Company Response:
State: OH
Zip: 44305
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC Bank will not let its consumers link to finance apps to borrow money. These apps include XXXX, XXXX, XXXX, XXXX, and others. As this is a bad time in the world and these legitimate services are offering small cash advances I should be allowed to participate. Yes, there are risks involved in using third party apps linking to bank accounts, but that should be my risk to take.
Company Response:
State: IN
Zip: 47130
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Im trying to link my account to my job online to setup direct deposit and if keeps sending me an error message. I've experienced this several times and I don't want to recieved a paper check. I need this matter handled quickly as possible
Company Response:
State: FL
Zip: 33614
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Problem adding money
Subissue:
Consumer Complaint: Want to continue with my investment account with XXXX but am unable to transfer funds due to the fact my bank does not want allow it. Believe this decision should be Ultimately up to the account owner.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was a PNC Bank customer for over 10 years maintaining several accounts with them. My average balances on deposit were in the tens of thousands of dollars not including direct payroll deposits totaling well over XXXX XXXX XXXX dollars. I have never been late in making any payments nor have I overdrawn my account in those years. About a year ago I started getting service charges although my relationship type should prevent that. I called each time and explained that I should not been charged. The charges were generally credited back. However, this kept occurring. I called customer service numerous times and representatives would make some changes to my relationship type to avoid those fees, all to no avail. I then decided to close my accounts with PNC and successfully closed 2 of the 3 accounts I had. Before I could close my main working account I was charged another service fee as my balances dropped below the minimum requirement which I understood and agreed to pay when I again spoke with a bank reprehensive. Two ( 2 ) days later I was preparing to go to the bank and make a final deposit to pay the 1 service fee and noticed on-line that I had been charged {$33.00} for new checks that I never ordered. I assume one of the banks representatives in their efforts to help me by changing my relationship type must inadvertently signed me up for checks. A review of my account will clearly show that I rarely use checks and had no need to order any especially considering that I was closing my relationship and in-fact had closed two accounts already. I again contacted the bank and I was instructed to return the unused checks to a branch and the fee would be reversed. I returned the unused checks as directed and paid the 1 service fee and thought the matter was resolved. Several days latter my account had not closed and still showed the negative {$33.00} check order fee. I had to again call the bank and explain the entire circumstance. I was assured the matter would be taken care of and accepted the banks apology. Although I cant find the ladys name I spoke with I would hope a review of the banks records will show my numerous attempts to resolve this matter. Then on about XX/XX/2020 I received a letter from XXXX XXXX XXXX advising my account had been charged-off in the amount of {$33.00}. I was floored not to mention very upset. I again contacted PNC Bank on XX/XX/2020 and spoke with Ms. XXXX and again reviewed the problem with her. She advised me she could not reverse the fee and close the account. I then asked to speak with her manager who was not available after holding some time. I then filed a verbal complaint with her regarding this on-going problem. Ms. XXXX said she would ask a manager to call me and I should receive a call within 2 business days. I have not received a call. I have maintained my finances in perfect order and have a credit score over 820. I pay what I owe but I refuse to pay for something I didnt order, need or want. Then to have my account charged-off after all the calls, especially considering my past relationship with PNC Bank is beyond belief. PNC Banks continual neglect in providing me a timely remedy to an error they created may be indicative of a systemic bank problem that deserves investigation well beyond my complaint. I would appreciate any assistance and relief you can provide. Thank you in advance for your time and consideration.
Company Response:
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Problem adding money
Subissue:
Consumer Complaint: PNC is not letting me access my funds through XXXX. I get notified via email every time an attempt to link the account is made, but it does not get linked in any way. Kindly look into the matter.
Company Response:
State: PA
Zip: 15217
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I tried to link my.pnc account with XXXX and pnc prevented that from happening
Company Response:
State: IA
Zip: 50266
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Will not let me link account with app I frequently use.
Company Response:
State: PA
Zip: 17104
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Okay
Company Response:
State: FL
Zip: 32909
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A