Date Received: 2023-08-23
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Today XX/XX/2023 I went to PNC Bank located at XXXX XXXX XXXX XXXX XXXX IL XXXX to order foreign currency i.e. XXXX XXXX My goal was to have some cash for tipping for my upcoming trip to XXXX. I was looking to get about {$100.00} USD equivalent of XXXX XXXX I was greeted by the teller that passed me on to the receptionist/greeter to process the transaction. This was odd because this was a teller transaction. The receptionist / greeter started to process my transaction and as she was about to submit the {$100.00} USD of XXXX XXXXXXXX the teller who was listening in called out from behind the teller line that PNC does not even process XXXXXXXX XXXX. The receptionist / greeter that was processing the request told her that it is in the system and can be ordered. Upon hearing that the teller from behind the teller line started, contradicting her initial statement that XXXX XXXXXXXX is " non standard currency '' and a minimum of {$200.00} USD has to be ordered. I inquired that I was looking only for a {$100.00} USD in XXXX XXXX mostly for tipping. Upon hearing that the teller looked at her screen and said that its a " non standard currency '' and you have to order a minimum of {$250.00} USD. At this point I asked them to please double check as this is the first I am hearing of this that XXXX who is one of the major tourist destinations in the world is considered non standard. I was informed by the teller that she double checked and the minimum has to be {$250.00}. Reluctantly I ordered the {$250.00} USD equivalent of XXXX XXXXXXXX with the receptionist / greeter. These limits around ordering a certain minimum amount of foreign currency are no where mentioned on the account disclosures provided ( attachment of account disclosures with this communication ), on the official website of PNC there is a no disclosure or mention of a minimum limit for ordering foreign currency. Snapshot also attached from their website. Here is the link for your reference XXXX XXXX XXXX I feel that I was forced to order more foreign currency than needed so higher amount of profit and markup can be changed as part of the exchange rate. There was no proper disclosure provided to me as a customer at the time of account opening. Nor a disclosure was provided to me that explained these limits of minimum requirements today. I feel this was an Unfair and Deceptive practice. Any reasonable and educated consumer will feel being taken advantage off. Finally, I am also concerned about the Privacy and involvement of this second employee without the request of the employee processing the transaction.
Company Response:
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: PNC is reporting incorrect information to XXXX. My report shows the wrong closure date, phone numbers that are not associated with me, previous account status as being overdrawn and driver 's license ID that doesn't belong to me
Company Response:
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We asked PNC Bank to cancel our escrow account and allow us to pay local taxes and insurance, leaving only the principal for us to pay to PNC. Later we received a document from PNC requesting our signatures to consent to the cancellation of escrow. It included a fee of {$250.00} to close the escrow account, which PNC claims in CAN charge according to law. However, the law doesn't say they MUST charge a fee, only that they CAN. In addition, nobody from PNC will tell me what this fee covers. I requested that the fee be waived and PNC says they only waive a fee if they have mistakenly charged it. We feel this fee is an insult to us as a customer of the bank -- -a fee that is being charged so that PNC won't have to do work servicing our escrow account from now on. In other words, " Pay us a fee so that we don't have to do anything in the future other than cash your principal check. Pay us to do LESS work. '' PNC will also not tell me how they make money through the purchase of loans ( ours originated with XXXX XXXX ) and when the loan was sold, we didn't receive a consent form that asked if we wanted to continue payments into escrow. Their logic is, " We don't make money from your escrow account ; we make it by servicing your loan '' -- -but what does that even mean? Somebody is making money somewhere, but PNC agents can not seem to answer how/who/where this is being done. Is their profit more than {$250.00}? These fees are not only an insult to customers, they are immoral and should put anyone who may be contemplating working with PNC Bank on guard from a consumer standpoint. Banks have already been fined or slapped on the wrist for charging excessive fees -- -and in our case, this fee is " just because we can '' and mysteriously doesn't apparently cover anything other than a keystroke by a member of their escrow division.
Company Response:
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I tried opening an account with XXXX XXXX and while opening it, they restricted my account before i could use it at all. I called to see what the issues were and they transferred me to XXXX XXXX XXXX so i could find out what's going on and what's the reason for this to be happening. XXXX XXXX XXXX sent me a disclosure on the reason why I've been restricted to my account and as i look at the report I'm very furious, upset, and mortified at such thing I've been a victim of fraud and identity theft i don't recall opening that many accounts and I would never do such a thing. The account that i don't recall opening that's showing on my report are XXXX XXXX XXXX, PNC BANK, XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, and. Now I'm stuck with this outrageous problem that will probably cause me some trouble in the future. Could you guys please give me a call back at XXXX XXXX XXXX XXXXXXXX please and thank you because i really need to get this mess resolved immediately.
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Subject : Complaint against PNC Bank regarding unjustified late fees, lack of payment notification, and persistent online banking issues Dear Sir/Madam, I am writing to formally file a complaint against PNC Bank concerning multiple areas of concern, including the mishandling of my credit card payment for the XX/XX/XXXX statement period and the ongoing issues with their online banking system. For your reference, I have been a PNC Bank travel credit card holder for over XXXX years, consistently paying my statement balance on time with few exceptions. I made a payment of {$5500.00} over the phone on XX/XX/XXXX, one day before the due date. Between XXXX XXXX XXXX XXXX, the PNC 's online banking system displayed the successful payment of the statement balance, leading me to believe that no further action was needed on my end. However, PNC Bank failed to process this payment, resulting in the application of a late fee and interest charges on my account on XX/XX/XXXX. Upon contacting PNC Bank, I was informed they couldn't locate the bank account from which the payment was initiated. Notably, I have been using the same XXXX bank account to make my credit card payments every month. Moreover, I've faced recurring problems with the PNC online banking system, which has made online payments impossible. And when initiating payments from an external bank, PNC often takes up to XXXX business days to process, leading to further delays. These ongoing issues were a significant factor in my decision to close my PNC checking account back in XXXX. Despite these challenges, what stands out is PNC Bank 's failure to notify me of any issues regarding the phone payment before the due date, preventing a timely resolution on my end. After addressing the unpaid balance on XX/XX/XXXX, and escalating the issue to account supervisors at PNC Bank over the phone, I was met with an uncooperative response, and the fees were not reversed. While I am personally seeking a resolution to these undue fees and charges, it is my hope that by bringing this to your attention, measures can be put in place to ensure that financial institutions, like PNC Bank, can not impose unwarranted charges on other customers or cause them similar distress in the future. It is essential that banks operate with transparency, efficiency, and a genuine commitment to their customers. I trust that the Consumer Financial Protection Bureau will rigorously investigate this matter and ensure fair practices are upheld. I am prepared to provide any additional information or documentation as required and look forward to a satisfactory resolution. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX Phone number : XXXX Email : XXXX PNC credit card number : XXXX
Company Response:
State: VA
Zip: 22312
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was scammed by a potential job.XXXX XXXX is the person who I was in contact with in regards to the job and the money transfers. I was told that the company ( XXXX XXXX XXXX ) would send me the equipment for the XXXX XXXX XXXXXXXX XXXX job but they would send me a check for {$2000.00} first. Then once I receive the check, I would need to deposit it then would need to send money to the people who would put the software in the computer. So, I received the check on XX/XX/23. Then I was advised to start sending the money to these certain people through XXXX due to XXXX wasn't working. So, on XXXX I would XXXX XXXX XXXX XXXX. Then XXXX XXXX XXXX XXXX and then another XXXX. Then advised to transfer the remaining XXXX to myself for a sign on bonus. Then on XXXX I would find out that the check that I deposited came back as a fraud. I then in turn filed a dispute with the bank and filed a police report in regards to this scam. I just was notified that the bank denied my claim due to me using XXXX they aren't responsible for the funds sent through XXXX XXXX
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I use the online bill pay service from the bank. However, for three different credit card bills, they sent the payment a day late, resulting in late fees and interest charges in all three credit card accounts. When I tried to resolve this with the bank, they took my information and said they would investigate it. It has been over 120 days since filing for an investigation, and the bank has no record of the investigation upon calling them. I have spoken with customer service over the phone multiple times as well as with people from the branch at XXXX and XXXX XXXX XXXX all to no avail.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX I XXXX XXXX XXXX endorsed a check made out to myself and PNC Bank N.A . The check in the amount of {$71000.00} was mailed out via overnight with XXXX. The issue is the check was for home repairs due to damage from hurricane 's Ian and Nicole. PNC bank was fully aware that I'm not responsible for the mortgage note but I am the primary on the homeowners insurance. The person responsible for the mortgage passed away last XX/XX/XXXX. PNC bank illegally sent the funds that were issued in my name and there name in the name of the deceased, that was not primary on the insurance. I XXXX XXXX XXXX have followed the proper protocol and have signed the necessary documents, stating the funds will go to the repairs of the home. I had absolutely no problem with them sending partial payment and requesting inspections be done. I spoke with several employee 's and none them seem very competent enough to handle the situation, especially since they can't seem to return phone calls and put you on hold for 45 minutes to an hour " RESOLUTION DEPARTMENT ''. This is absolutely horrific!! I've been to the branch several times hoping they were able to endorse the checks seeing as I have no business with them but when I was informed about the proper steps I would have to take, I did what was needed and they did what they wanted. My family and I have been fighting with the insurance company, which we are in litigation right now and the sad thing is I truly did not want to have to fight with PNC Bank to. The house is uninhabitable and we are living in our pool house with our three dogs. PNC is fully aware of the situation and not to mention we have contractors scheduled to start work but no funds to pay them.
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have an investment property mortgages serviced by PNC Bank , National Association ( " PNC '' ). The mortgage was originated with XXXX XXXX XXXX ( " XXXX '' ) on XX/XX/XXXX. Servicing was transferred to PNC effective XX/XX/XXXX. The mortgage was enrolled in automatic payment through XXXX, and the bank account information from XXXX was furnished to PNC and I was automatically enrolled in PNC 's automatic payment subject to the " PNC Automated Payment Terms and Conditions for PNC Mortgage and Home Equity Accounts '' ( " Auto-Pay Terms '' ). I note that the automatic payment was with a bank account ending XXXX. Pursuant to Section 16 of the Auto-Pay Terms, a cancellation must be made three ( 3 ) business days before the next payment due date by using ... .. ( b ) fax [ the ] request to XXXX. A copy of the servicing transfer letter, auto-pay transfer and the Auto-Pay Terms are attached. A new bank account was to be used for the XX/XX/XXXX payment. On XX/XX/XXXX, a new " Automated Payment Authorization Form '' ( " Change Form '' ) was completed with a new bank account to be used for automatic payment. The form was furnished by PNC through it's website. The completed and signed form was sent to PNC by fax at XXXX on XX/XX/XXXX. A copy of the Change Form and confirmation of transmission by fax are attached. Because an auto-pay change is a de facto notification to PNC to cease using the account ending XXXX and since XX/XX/XXXX was more than three business days prior to XX/XX/XXXX, that PNC was provided ample notice pursuant to its own Auto-Pay terms to cease using that bank account. On XX/XX/XXXX, a PNC payment failed because of insufficient funds in account ending XXXX ( the account is to be closed and and therefore no funds were kept there ). I called PNC the following day ( XX/XX/XXXX ) and spoke with a representative named XXXX. XXXX indicated that she had no record of the fax being received, and this is why the auto-pay was not changed. She was able to have the payment information changed for the XXXX payment and suggested I make a new payment online. I had inquired about a fee being charged for the returned payment noting that I had proof that the fax was sent and that PNC had sufficient time to act ; however, at that point, a payment return had not been posted, so she was unable to opine on fee removal. A new mortgage payment ( from the correct account ) was made on XX/XX/XXXX. I called PNC again on XX/XX/XXXX after seeing the {$25.00} non-sufficient funds fee posted. I am attaching a copy of the fee notice and statement. The representative ( I could not gather the name ) also would not remove the fee. Her argument was that the signature block presented the text : " I Understand that I must continue to make payments on my account until I have received confirmation from PNC Bank that my request has been processed and when automated payments will begin. I accept that automated payments will continue on my account until I, or PNC, cancel the service. '' This argument is however a non sequitur. The argument is that " if I have not received the confirmation, I am therefore not enrolled in auto-pay, therefore I must continue making payments ''. This would be true if this were a new enrollment and I had not timely made a mortgage payment ( the XX/XX/XXXX payment is timely due to the 15-day grace period on residential mortgages ) ; however, in this case, I am presented with a fee for a returned payment which pursuant to the Auto-Pay Terms was validly canceled. In the alternative, Section 15 of the Auto-Pay Terms governs changes and requires that changes be made ten ( 10 ) business days prior to the next scheduled automated payment date. The scheduled automated payment date was XX/XX/XXXX ( which was a Sunday ). The XX/XX/XXXX change was fifteen ( 15 ) business days prior to XX/XX/XXXX, which again was sufficient time to process the change. I also note that receiving confirmation of the change is not a condition of the validity of the change itself ; only that I must continue to observe all other payment terms of the mortgage ( which I have ). I only want to have the {$25.00} fee removed or credited ( or if this matter is resolved following the due date of the fee, where I intend to pay the fee to avoid a further question of delinquency, refunded ). I am not harmed in any other way and incurred no fee at my bank as a result of the returned payment, but do not believe PNC should profit from their negligence and violation of Regulation E.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Identity theft protection or other monitoring services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: Was involved in identity theft and my checking account with PNC Was compromised and in the time it was comoromised $ XXXX was moved through it and when i noticed this, i immediately call PNC to report this. Upon completion of report i was told theh would reach out if any additional info is needed. They closed my account and put some kind of restriction that prevents me from opening an account with any other financial institute. This is very fraustrating given that i noticed the irregularity reported it and yet i get penalised for it. Ended filling a police report which was approved. Now hoping PNC can remove this so i can open my saving accounts.
Company Response:
State: TX
Zip: 76123
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A