Date Received: 2020-06-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Tring to link my account with XXXX XXXX XXXX XXXX/website and it will not allow me. please fix this! XXXX XXXX XXXX
Company Response:
State: OH
Zip: 43201
Submitted Via: Web
Date Sent: 2020-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have repeatedly had trouble linking my PNC account to services like XXXX and others to manage transactions. This is limiting my ability to control my assets.
Company Response:
State: MD
Zip: 21215
Submitted Via: Web
Date Sent: 2020-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I made three payments through the Pnc bill payer to the XXXX XXXX under the nick name XXXX account on : XXXX {$30.00} XXXX {$50.00} XXXX {$30.00} None of the money has been applied to the XXXX XXXX account.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX said that PNC made a change that prevents my account from being linked- which means I can no longer use XXXX!! Please FIX asap!!!
Company Response:
State: PA
Zip: 19446
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: XX/XX/20 XXXX dollars was taking
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Other service problem
Subissue:
Consumer Complaint: I have tried multiple time to activate my checking account with the XXXX app and PNC 's checking account ( virtual wallet ). I always get the same privacy statement saying PNC does not trust outside apps or money apps. I called and talked with several representatives who stated it was always on the XXXX end and that PNC did not stop their customers from using money saving or virtual money apps. I am tired of being told one thing by each company. I feel that PNC should let its customers use their money through whatever means they wish.
Company Response:
State: IN
Zip: 461XX
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PNC has lost connectivity with the investment app XXXX. XXXX can be used for investment as well as long term savings and establishing an IRA. The inability of PNC to link my account with XXXX has prevented me from participating in this investment opportunity.
Company Response:
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Problem adding money
Subissue:
Consumer Complaint: Pnc will not allow me to link my account to XXXX
Company Response:
State: OH
Zip: 44138
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Tried to re-connect my PNC bank account to XXXXXXXX XXXX XXXX, so that I could pay some bills that were due the very next day. I signed into my bank account with my username and password, then I had to enter in the security code provided by PNC through text ... ..but it still wouldn't re-connect. So now I'm facing disconnection for 2 important bills because I can't use XXXX XXXX XXXX to get a temporary loan. I signed into my PNC account to send a message and almost 22 hours later, I haven't had a reply back.
Company Response:
State: NC
Zip: 27217
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: The way I have been treated by PNC Bank is unacceptable. The XXXX XXXX is not an excuse for the poor treatment from PNC employees, and it only exacerbates this case. PNC Bank shouldnt be taking advantage of customers vulnerabilities during a worldwide pandemic or under any circumstance. The situation with PNC began PRE-COVID/PRE-Pandemic, and due to PNCs lack of follow-up, effort, and questionable ethical practices. PNC Bank has extended the problem since XX/XX/2019. I have called PNC Bank to remedy the situation, and much like the norm, problems are passed to a new rep who makes promises never delivered. The most important aspect of this complaint centers around a dispute that began in early XX/XX/2019. I have been dealing with the dispute issue for seven months. One out of two transactions were confirmed as permanently credited, and considered in my favor. The larger of the two debits, XX/XX/2019, for {$540.00}, was permanently credited, and the circumstances surrounding the problem was the same as the transaction that occurred on XX/XX/2019, as they were XXXX transactions, debited separately for XXXX order. Breakdown of the dispute : XXXX transactions at XXXX XXXX store on the following dates : XX/XX/2019, for {$540.00} and XX/XX/XXXX for {$460.00}. The transactions mentioned above were placed under dispute because XXXX XXXX who admitted via email ) charged my PNC XXXX card in addition to my XXXX XXXX card. The intended card for use was XXXX, as it was my default payment method on XXXX web payment form. XXXX maintained both cards on file and charged both of the cards the same amount, hence the reasoning behind the dispute, paid by other means. Both PNC and XXXX were my XXXX methods of payment on file with XXXX. They charged my card based on the selection during checkout, where the selected card was my XXXX XXXX card, not my PNC XXXX card. Please note, this matter is the first time I have ever opened a dispute with PNC Bank. To better illustrate the situation ( XXXX dont want this to be confused with a double charge ). This matter is specific to paying by other means. Debit # XXXX on XXXX XXXX XXXX - {$540.00} on XX/XX/2019 Debit # XXXX on PNC XXXX XXXX - {$540.00} on XX/XX/2019 Debit # XXXX on XXXX XXXX XXXX - {$460.00} on XX/XX/2019 Debit # XXXX on PNC XXXX XXXX - {$460.00} on XX/XX/2019 I have attached the following documents to this complaint with the CFPB, to support my dispute with PNC Bank : - XXXX statements from PNC Bank displaying the charge from XXXX for {$540.00} and {$460.00}. - XXXX Statements from XXXX Bank, showing the debits from XXXX for {$540.00} and {$460.00}. - Statement from PNC Bank, displaying permanent credit for {$540.00} XXXX first of the two-part transaction XXXX This proves that they permanently credited, in my favor, the first of a two-part transaction, that pertained to XXXX single order ( broken up into two-parts vis-a-vis XXXX. - Statement from PNC Bank, displaying provisional credit for {$460.00} - Statement from PNC Bank, displaying the first credit reversal XXXX XXXX XXXX for {$460.00}. - Statement from PNC Bank, displaying the second provisional credit for {$460.00} - Statement from PNC Bank, presenting a second credit reversal XXXX XXXX XXXX for {$460.00}. - Emails from representatives at PNC Bank confirming they were rectifying the situation and never followed through with their promises. - Fax confirmations sent to PNC Bank prove that I sent supporting documentation, within the time frame requested, that the bank required, to dispute the charges. - Email proof from XXXX web services that they did charge my PNC card in error and stated I would have to dispute the charge with my bank.
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2020-06-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A