Date Received: 2020-07-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX, XXXX, received letter from PNC Bank that the mortgage payment on our residence would decrease from {$900.00} to {$890.00}, effective XXXX XXXX. PNC has never reduced our payment despite numerous attempts via email and phone to get them to do what their letter said they would do. PNC has instead, unilaterally, lessened their exposure by applying the excess payment to principle WITHOUT OUR KNOWLEDGE OR CONSENT. PNC said they would reduce the mortgage payment, they have not and inspite of our best efforts to get PNC to comply, they have refused to do so. Attached is PNC notice that PAYMENT would be reduced. Attached is XXXX payment history showing that excess payments auto-debited from our checking account, are being applied to principal.
Company Response:
State: KY
Zip: 40505
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: SINCE 2017 - THIS REPORT HAS BEEN FILED WITH FTC, FCC, ADA, FED RES, XXXX, AND THE LOCAL SHERIFF 'S OFFICE. PNC BANK CONSTANTLY MAILS VIA USPS MAIL TO A LAUNDRY LIST OF PEOPLE WHO ARE UNRELATED OR NEVER HAD RESIDED ( OR PREVIOUS OWNERS ) AS I AM THE 2ND HOME OWNER OF THIS PROPERTY. I HAVE REPETITIOUSLY MARKED THE USPS MAIL SENT BY PNC BANK MARKED AS " RETURN TO SENDER / NO SUCH ADDRESSEE '' IN ADDITION : PNC BANK CONSTANTLY CALLS ME ON THE PHONE ASKING FOR THOSE LAUNDRY LIST OF PEOPLE ( NAMES PROVIDED ON REQUEST ) ON MY LANDLINE TTY/TDD TELEPHONE, ON MY FEDERAL IP RELAY TELEPHONE NUMBER ( THAT DOES NOT TAKE INCOMING CALLS BUT MESSAGES CAN BE LEFT ON IT ), AND NOW MY OBAMA SMART PHONE. ALL THREE TELEPHONE NUMBERS. EVEN SENDING ME A TEXT AS WELL THAT IT IS IMPERATIVE TO CALL PNC AT XXXX PROBLEM? I AM NOT A PNC CUSTOMER, NEVER BANKED WITH PNC. PER THE SHERIFF 'S OFFICE, THE DEPUTY, DEPUTY 'S CAPTAIN, AND I WERE PRESENT AT THE PNC LOCAL BRANCH WHICH THAT BRANCH MANAGER SNAPPED AT ME FOR " STEALING PEOPLE 'S MAIL ''. NO THEY ARE MAILING IT TO ME. ALL THAT BRANCH MANAGER WOULD INFORM THE CAPTAIN AFTER LOOKING UP IN THE BANK SYSTEM THESE PEOPLE HAVE ACCOUNTS AND THEY OWE MONEY TO PNC BANK. HE WOULDN'T GO INTO DETAILS BECAUSE " I'M NOT THE ACCOUNT HOLDER ''. WE KNOW THAT, FOR SOME REASON, MY ADDRESS AND TELEPHONE NUMBER ( S ) ARE APPEARING IN THE SYSTEM. THE CAPTAIN ORDERED HIM TO DELETE ADDRESS AND DELETE MY INFO. HE SAID HE WILL DO IT RIGHT AWAY. ( OF NOTE - IT NEVER HAPPENED! ) I MAKE ALL ATTEMPTS TO RETURN THE CALL AND EVERY SINGLE TIME, PNC KEEPS TELLING ME THAT I DIALED THE WRONG NUMBER AND DISCONNECTS. I HAVE ATTACHED A PROOF OF SAMPLE AND PROOF I DO AND TRY EVERY EFFORT TO ALERT THEM.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am trying to link my bank account in order to file for a PA covid 19 grant and am getting a message that PNC has made a change that has prevented this link from taking place.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: I can't link my PNC account to XXXX. Really wish I would have know that before I sent all my money to them!!
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am trying to link my PNC account to my XXXX XXXX account, but PNC blocks this transaction. Same thing happened when trying to link the PNC account to XXXX. Thank you.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: Trying to set up XXXX for payroll for our business, they said we had to complain to you ...? WHAT is it going to take to be able to business with this company?
Company Response:
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I tried to get a loan from lendistry due to financial burdens due to covid and am in a desperate situation to receive money due to lack of funds. When trying to receive the money, I input my routing and account number for my bank at PNC. During the application process for receiving this loan, I could not continue due to a message stating verbatim " PNC has made a change that prevents you from being able to link your accounts. '' This is very frustrating, because I may not be able to receive the help I need due to a logistical error with PNC bank. Also, PNC bank has continually created hurdles from multiple ( literally over 10 ) attempts to receive assistance. They should be held accountable for their poor customer service and immoral, neglectful actions which have had a severe impact on my ability to provide for my family.
Company Response:
State: PA
Zip: 15301
Submitted Via: Web
Date Sent: 2020-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: Own a XXXX and trying to set up direct deposit with XXXX XXXX but PNC will not ALLOW
Company Response:
State: OH
Zip: 433XX
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I use a XXXX XXXX app and you guys wont let me link my bank account to it
Company Response:
State: MI
Zip: 48197
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-30
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have a PNC Virtual Wallet Checking Account, and I experience problems constantly when I try to Use XXXX XXXX to link to my PNC account from other external accounts I have.
Company Response:
State: KY
Zip: 40356
Submitted Via: Web
Date Sent: 2020-06-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A