Date Received: 2020-07-07
Issue: Problem adding money
Subissue:
Consumer Complaint: I am trying to get money off of XXXX from my paycheck but PNC bank wont let me Link the account
Company Response:
State: OH
Zip: 44102
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I received a new PNC credit card and set it up for automatic payments online. When the first payment was due the payment didn't come out. When I was notified the payment wasn't made I called in and paid the amount due and set up autp pay again and had the late fee removed. The same thing happened again in XXXX so I called in to find out why the auto pay didn't come out and it turned out that when the representative put the auto pay in place for that one payment but not for recurring auto pays. So I called in and paid the payment but they refused to remove the late fee because they said it wasn't their fault. My statement clearly shows that the payment I made was an auto pay. Basically it's just a miscomminucation on their part that they told me I was set up for auto pay but didn't mention I had to do it differently for it to be recurring. The last time I called in we figured out what happened and they assured me the recurring auto p [ ay is on now but still will not remove the {$39.00} late fee.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Unable to link bank account.
Company Response:
State: PA
Zip: 15010
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Tried linking my bank account to a " XXXX '' application thru XXXX XXXX. Was met with a " PNC is not allowing this linking '' error message
Company Response:
State: PA
Zip: 19053
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have repeatedly had issues connecting to my PNC business checking account to manage it. Issues have occurred attempting to access via all three platforms PNC provides its clients to manage the acct., ( Laptop, Dial-In PIN & mobile app ). The error message will say my password is incorrect even though I never changed it. Same with the PIN to access my info over the automated service. Several calls have been noted on my account over the past year and a half. I eventually went in-person to resolve this only to find the solution temporary as the same problem occurred again the next time I attempted to log in via the mobile app. Now the bank will not link with several applications I have requested it to, one of which being payroll.
Company Response:
State: KY
Zip: 40220
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PNC has made some sort of change and now i am not able to link any of my accounts to my pnc account. when using XXXX or other services it wont let you connect your pnc account anymore and it is EXTREMELY inconvenient. Please do something to fix this issue as i know thousands of people are having the same problem
Company Response:
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PNC has made a change that does not allow it to link with XXXX, my accounting app for my business. This is horribly inconvenient and I will need to drop PNC if this continues. Furthermore, I have personal banking with PNC. The fact that I can't seamlessly transfer funds from my business checking to my personal checking ( virtual wallet ) AT THE SAME BANK is truly basic banking 101 in the year XX/XX/2020. I have to write my husband a CHECK to our personal account to transfer funds. This is absurd. If this isn't fixed I'll also have to switch away from PNC. Best, XXXX
Company Response:
State: NC
Zip: 27514
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Overdraft, savings, or rewards features
Subissue:
Consumer Complaint: I have a subscription to the app called XXXX, an investing app, and I can't withdraw my money from it because XXXX uses XXXX, and XXXX doesn't work with my bank, PNC Bank. PNC Bank needs to authorize XXXX to handle transactions.
Company Response:
State: PA
Zip: 19103
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I'm trying to link my account with XXXX which is a savings/budget app on my phone and its saying it can't link and that's there's a connection issue. PNC isn't even listed as an option to choose from.
Company Response:
State: KY
Zip: 40299
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC bank has made a change that prevents me from linking my bank account to my investment account at XXXX. I've attempted several times to log in, but keep receiving the message that PNC is not going to allow me to access the account. I'd like the be able to access my financial data and spend my money as I would like by investing!
Company Response:
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A