Date Received: 2020-07-06
Issue: Other service problem
Subissue:
Consumer Complaint: I am unable to connect my bank account in an effort to pay an invoice using XXXX. XXXX has teamed together with company XXXX to allow my bank account to connect with my invoice. PNC has made a recent change that prevents me from being able to link my accounts. This has made it difficult to pay my bills.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was trying to link my PNC Bank Student debit account to XXXX so I could fund my account and start investing.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Not allowing either robo-investing/saving accounts to link to my PNC account. It's 2020, they should have a way of playing nice. I have previously tried to link my PNC account for usage with XXXX. I was unable to link it so that the " rounded '' amount could be transferred. However, I was unable to do so since PNC says they want " too much information ''. As a result I have since stopped using my PNC debit card and pivoted to using credit cards solely ( something I am sure PNC can attest to, and probably misses the fees associated with those charges ). I attempted to sign up for an account with XXXX as well and have run into this issue again. It almost seems like PNC wants me to close my account and move to a more tech and future friendly bank.
Company Response:
State: IL
Zip: 60714
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC will charge overdraft fees on transactions that are pending, even though sufficient funds were available at the time of a cash transaction is made later, saying the cash transaction is instant causing all pending items to be consider overdrafts, causing them to all have {$36.00} fees. For example, I had 4 pending transactions, I then made a cash overdraft transaction. Balance {$100.00} : Transaction 1 : {$20.00} 2 : {$15.00} 3 : {$10.00} 4 : {$10.00} The available balance is now {$45.00}. But the transactions are still pending. I then, overdraft as a cash-ATM for transaction for {$120.00}. PNC will then immediately charge an overdraft for all 4 pending transactions and consider the {$120.00} transaction as the first/immediate transactions. This is wrong, and consumers should not have to constantly check which items are posted and if pending. Transactions should be debited/credit in the exact order they are made, especially in cases of overdraft fees to protect consumers. What should happen is that I should have been charged an overdraft fee ONE TIME for the overdraft of {$120.00}. Not 5 overdraft fees because items were pending. This is also contradictory because if items are pending then my available balance should be higher and should not reflect the pending items since they are pending. PNC is abusing their power for overdraft fees and if the CPFB continues to allow this, you they will continue to let banks profit on low income consumers and those who may be going through difficult times. This type of charging is predatory. Yes, I agreed to overdraft protection but I agree to transactions I actually overdraft. No transactions I made when I have an adequate balance. Please help and fix this greedy practice in banking and general and within the regulations.
Company Response:
State: AE
Zip: 262XX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I need send money for emergency but i can't
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I've attempted to connect my PNC bank account to XXXX and was told I was no longer able to. I also attempted to connect my account to my XXXX XXXX account to transfer funds and I was not able to connect it either. This has been a reoccurring trend with PNC.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am unable to use XXXX to transfer money to others. When I click on " Pay '' in XXXX and then select my PNC Bank account it says " PNC has made change that prevents you from being able to link your accounts ''. I did call PNC and they couldn't fix it. They said the issue is due to XXXX but everything looks clear from my XXXX account.
Company Response:
State: PA
Zip: 17050
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-06
Issue: Problem adding money
Subissue:
Consumer Complaint: Tried to use XXXX app for money saving and PNC would not allow it.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2020-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am applying for a COVID-19 Relief Pennsylvania Statewide Small Business Assistance grant. In the process of " linking '' the bank ( XXXX XXXX XXXX XXXX ) to which the application is submitted, I supplied information about my account so that the grant, if supplied, could be directly deposited to my PNC account. A message came up that claimed that PNC has altered their practices, that at least for now, preclude direct deposit funds. It was recommended that I note this problem so that the complaint may hasten the resolution of this issue so that it may corrected. This notification occurred today, XX/XX/2020.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PNC has blocked me from using my XXXX Account. I have been XXXX reconnect my account since XX/XX/2020.
Company Response:
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2020-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A