Date Received: 2020-07-29
Issue: Problem adding money
Subissue:
Consumer Complaint: When i try to connect my PNC checking account to my brokerage account using XXXX it lists PNC and gives me a login screen etc but it fails in the end. I have complained to PNC several times about this to no avail. It has been going on for at least 6 months.
Company Response:
State: OH
Zip: 45248
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: None of the options really fit my concern. PNC bank has recently disabled XXXX wallet abilities as well as the ability to connect my account to other financial platforms - such as The financial app, XXXX where I automatically have money pulled from my account to save, the financial app XXXX where I can have money taken out my account to invest and other apps requiring access to transfer money in and out with my approval. Ive had these accounts for awhile and then one day pnc just stopped allowing it. This is a life inconvenience and they did not have member approval to do so.
Company Response:
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am a customer of PNC Online Banking and have signed up for XXXX but the The App will not link to my bank account
Company Response:
State: NJ
Zip: 08610
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Tried connecting my XXXX investment account and PNC won't let me
Company Response:
State: FL
Zip: 33063
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Problem with a company's investigation into an existing issue
Subissue: Problem with personal statement of dispute
Consumer Complaint: I downloaded the XXXX app. I cant seem to link my account to my bank account. If we could fix this issue so I can get to my check faster please.
Company Response:
State: IN
Zip: 46323
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I deposited a bunch of checks from my mom to me for work I had done over the last year and her bank sent one of the checks not paid so for the last 7 days including the the weekend me and my mother mad multiple calls doing what ever pnc asked and they still have a hold on my funds now I have been lied to by the bankers from pnc and it got to the point where I could not feed my family all for a check signature that my mother authorized and fix with her bank and mine over the last seven days and still one of my accounts is still on hold this is bull and I am completely sick to my stomach because of how horrible these people are that just keeps putting the hold on so I cant do anything and they blocked my atm card so I cant access even the money that is released I believe that this was intentional to hurt me and I have no idea why but I think its time I talk to an attorney about this entire situation because I believe this is completely unfair I have done nothing wrong
Company Response:
State: CA
Zip: 95695
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Other service problem
Subissue:
Consumer Complaint: Trying to open an account with XXXX and PNC, my bank will not let me link my account ( held jointly with husband ) to the XXXX account. My husband has an XXXX account in his name linked to our joint account with PNC as well.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Tried to refinance my home and just found out that PNC Mortgage, has a lien on my home in the amount of {$5000.00}. Attached is a copy of the modification papers showing the unpaid principal amount of {$21000.00} and the new amount of {$4100.00} being added to the principal amount ; however the added amount of {$4100.00}, was put on my home as a lien. IT SHOULD HAVE BEEN TAKEN OFF AS SOON AS IT WAS ADDED TO MY PRINCIPAL. PNC MORTGAGE IS BEING PAID TWICE. Also XXXX XXXX, paid PNC Mortgage the full new principal amount when they took over my mortgage account. My next complaint with PNC MORTGAGE, is the fees for transferring my account to XXXX XXXXXXXX in the amount of {$1400.00}. WHY DO I HAVE TO PAY THE FEES FOR PNC MORTGAGE TO TRANSFER MY ACCOUNT?? PNC Mortgage is charging me for something that I DID NOT REQUEST!
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I'm a checking customer through PNC bank. PNC has made it impossible to use non-PNC banking products, like XXXX or XXXX, and has made it very difficult to use payment products like XXXX or XXXX XXXX. PNC doesn't offer comparable products ; and it makes it more difficult to send and receive payments, and also to use innovative financial products to save small amounts of money like XXXX or XXXX.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-29
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: My PNC checking account has been linked to my XXXX account for XXXX years. Today while trying to complete a transaction on XXXX I received a notification asking me to verify my bank information. After verifying the information, I received a message saying that PNC has made a change that prevents me from being able to link my bank accounts.
Company Response:
State: NJ
Zip: 08075
Submitted Via: Web
Date Sent: 2020-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A