Date Received: 2020-08-04
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: Wouldn't verify threw XXXX.
Company Response:
State: PA
Zip: 15401
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I dont know if i am in the correct place or not but I NEED TO BE ABLE TO USE THE XXXX APP!!!!!! I bank with PNC and they wont allow me to use the app even when i sign in. Please change this bs!
Company Response:
State: WI
Zip: 53027
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Tried to link my XXXX card with my PNC bank account and the bank wont connect to the card
Company Response:
State: AL
Zip: 36832
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: PNC Mortgage has placed an incorrect status on my credit for my mortgage loan with them. My credit pulls up with a notation of " impacted by natural disaster ''. I originally addressed this with PNC Mortgage and there escalation department - Rep. XXXX in late XX/XX/2020. On XX/XX/2020 XXXX confirmed that the credit department will be removing this status from my credit report. I confirmed with XXXX that I am not being impacted by a natural disaster. As of XX/XX/2020 this label still remains on my credit. My payments are made each month and my mortgage payments are current.
Company Response:
State: WA
Zip: 98001
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: PNC is not allowing me to link my account with a XXXX debit card for some reason. Apparently it's the only bank that does not allow the service
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I use a third party service named XXXX and it's already connected to my PNC business bank account. When trying to connect to the bank to refund a client back their money it stated that PNC would not allow XXXX to connect to my account. I can not handle my business like this. There has not been an issue in the past and if PNC no longer supports the app that I use I would rather change banks than change services.
Company Response:
State: NJ
Zip: 07080
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: Got this XXXX XXXX card for my daughter to use XXXX vacations and allowances we are going on vacation she has saved money foe months now I'm trying to transfer it from my account to her card what the XXXX
Company Response:
State: WI
Zip: 53214
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I attempted to connect my checking account to multiple services that use XXXX. Some are essential to my life. Some, like XXXX, give access to my pay through no cost advances on my pay. Others, like XXXX, allow me to have a business bank account that I can transfer quickly in a verified way in and out. This is not an exhaustive list. XXXX is an important part of living online, PNC is important as the only real bank around. PNC should allow XXXX to access as all other bank accounts I've had in the past has.
Company Response:
State: PA
Zip: 164XX
Submitted Via: Web
Date Sent: 2020-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2020, I attempted to link my PNC Bank checking account to the XXXX app. It would not let me due to a change PNC Bank had allegedly made.
Company Response:
State: PA
Zip: 16803
Submitted Via: Web
Date Sent: 2020-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I was approved XX/XX/XXXX a new checking account. When I signed up for the account I sign up for one account instead I received three accounts : A " spend '' account, a " reserve '' account and a " growth '' account. What do those even mean? I've had checking accounts before and this is unique to PNC -- I didn't ask for a sign up for three accounts only one account from which to do my banking. because I had three accounts, I make an error and bill paid from the wrong account -- the reserve account. Because all of my funds were in the spend account and not the reserve account, I was charged a {$36.00} fee on XX/XX/XXXX, because there were no funds in the reserve account. Then, against my knowledge and against my wishes, PNC Bank via their bill pay service " XXXX '' trying to pay the bill again on XX/XX/XXXX, even though the payment was reversed XX/XX/XXXX, by the payee XXXX XXXX XXXX. because they were still no funds in the account I never wanted and don't know how to use, I'm going to be charged a second {$36.00} fee caused by the bank! I called the bank XX/XX/XXXX, reverse the first {$36.00} fee because of the screw III accounts that don't make sense and they declined. I called XXXX XXXX AVP branch manager on XX/XX/XXXX, attempt to reverse the fee because of these weird three accounts and she was unable to reverse the fee. However this is when we discovered that PNC Bank was pulling funds from the reserve account again likely resulting in a new {$36.00} fee. I called PNC Representatives again at XXXX XXXX suggestion, to attempt to reverse the bill pay. The rep stated she could not reverse it and that I would need to call in again when the new fee hit my account to see IF it could be reversed. I'm unemployed and can not afford these fees. Please help.
Company Response:
State: KY
Zip: 41017
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A