Date Received: 2020-08-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PNC will not allow us to link our bank account to payroll companies in order to have the account verified in an expedient manner.
Company Response:
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I need to withdrawal money from XXXX to my PNC account.
Company Response:
State: VA
Zip: 234XX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC BANK. Will not permit the site XXXX to access personal accounts therefore making the service unusable. They have blocked access this should be illegal as it is my choice to use XXXX to build funds.
Company Response:
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Money transactions do not go through when it should. Will not let other apps help with deposits
Company Response:
State: PA
Zip: 16510
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Other service problem
Subissue:
Consumer Complaint: PNC will not allow me to link my bank account to XXXX. Its sad, I file with my accountant every year, every dollar I spend through crypto. It is all tracked and easy to link. Let us have our cake please. Thank you
Company Response:
State: MI
Zip: 49006
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I opened a checking account with the PNC XXXX XXXX XXXX in Washington D.C. about a year or so ago ... Ever since I have been having issues with money simply disappearing my account ... Initially when I contacted PNC about it they told me there was an issue with when the merchants choose to charge my account. However there was a time a few months after I opened the account there was a situation where as I was going to pay for food the money that was in my account instantly disappeared ... PNC gave no explanation and this money wasn't reflected on my account as a debit. They made it seem like I wasnt responsible and needed to keep a personal ledger when I knew that wasnt the issue. I went into the local branch to have my statements printed and they insulted my intelligence by simply showing statements that reflect the digital ledger. Stuff like this happened a few times and eventually one time it led to a nearly fatal but debilitating car accident. That being said a few months ago. I started a new business partnership that required I keep a card on file with one of my business partners. The partner was an XXXX XXXX location in XXXX XXXX Maryland ( XXXX XXXX ). However I was getting hit with random XXXX dollar charges and when they started claiming that I didn't make payment when I know I did. This is reflective on the fact I was able to use the vehicle for work. XXXX the business partner that facilitated this can attest to this. I didn't see it come out of my account as a transaction on the digital ledger. When I contacted XXXX customer care they acknowledge this was an error in their account and they hung up which I found was weird ... After a conversation with what I can only assume was the manager of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX location it was clear that there was criminal intent behind all this craziness. I discontinued the relationship with XXXX. Switching out my card in the process so they don't have access to my account. I told PNC about it and they assured the old card they had access too was indeed closed. XXXX or not the representative who helped me actually did it is the core of this complaint because I got charged this Saturday from an XXXX location in XXXX XXXX. I have been living in laurel Maryland for literally a year and having been to Virginia beach in years ... I am also not even licensed to operate in Virginia beach as a driver ... This is important because the money leaving my account before and there was no proof of this in the digital ledger ... The best reflection of all this was some bogus XXXX dollar charge and a payment I made to the company all on the XXXX. The XXXX dollars was a late fee that they even acknowledge was an error in their system later. At the time they charged me for missed payment which was the same excuse they used when they tried to charge me again on the XXXX. That's when I decided to end the partnership. That total was XXXX. This was on XX/XX/2020 ... They charged my account on the XXXX without putting the vehicle back on the uber platform which is illegal. Called PNC to tell them to stop this and I went into a branch to change my cards. They assured me they shouldn't have access anymore. However I got charged this Saturday XX/XX/2020 XXXX which is roughly what I pay for the equipment, from a location not in the same metropolitan I'm in Virginia XXXX ...
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I can not link my PNC account to my budgeting software - PNC doesn't allow for account linking any more
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Problem adding money
Subissue:
Consumer Complaint: My account will not link up to the XXXX XXXX of my daughters XXXX card. This never happen before
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: PNC not allowing me to link my account to XXXX app
Company Response:
State: FL
Zip: 33071
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I tried to connect my account with XXXX, an online investment service, and was unable to do so.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A