Date Received: 2020-08-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: While applying for the PA CARES ACT, i am a small busniess wirh all my accounts at PNC, im being told i cant link my account to receive funding!
Company Response:
State: PA
Zip: 15205
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Problem adding money
Subissue:
Consumer Complaint: Trying to link PNC bank with XXXX app, digital assets. Unable to do so XX/XX/2020 2020
Company Response:
State: WV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In trying to link my PNC bank accounts with XXXX through XXXX, I get the message that PNC has made a change that prevents my accounts from being linked. This is preventing me from being able to invest through this account. I'd like the cfpb to work to fix this issue with PNC.
Company Response:
State: FL
Zip: 32955
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX Dear FTC, I applied for forbearance consideration with my mortgage lender ( PNC Bank N.A . ) under the terms of the 2020 Cares Act mortgage forbearance Terms on XX/XX/XXXX. Unfortunately, PNC countered with a forbearance program that was inconsistent with the Cares Act in that the loan modification would be " resulting in additional interest accruing over the life of the loan. '' See PNC letter Dated XX/XX/XXXX. I found that response very troubling. Due to the inconsistency with the 2020 Cares Act ( Section 4022 b ( 3 ) titled " Accrual of Interest or Fees '', I declined the PNC forbearance offer in writing on XXXX, XXXX. PNC Bank put me in their forbearance program anyhow. In my opinion, PNC appeared to unfairly put themselves in position to increase their profit from my loan despite Cares Act forbidding such activity. I have made numerous calls and trips to PNC bank to clarify the additional fees or interest they are planning to charge me via a modified amortization schedule that would show such additional time line of payments and/or any additional interest. They have refused to provide a amortization schedule or document that could verify I would pay no more than the total total finance charges of {$300000.00} listed on my original Installment Loan Disclosure document dated XX/XX/XXXX. They claimed no original amortization schedule existed at time of closing ( not provided to me with closing documents ) or could possibly be produced as a result of a forbearance loan modification. In fact, Ms. XXXX XXXX ( PNC retail support expediter ) refused my specific requests for original and modified amortization schedules during my phone conversation with her on XX/XX/XXXX at approx XXXX XXXX claiming that an amortization schedule for my loan " does not '' and " can not possibly '' exist. I find that position inexplicable as well as unacceptable. I would sincerely appreciate your help resolving my concern over this apparent Cares Act violation. Sincerely Yours, XXXX XXXX XXXX XXXX. Encl. 6 pages
Company Response:
State: VA
Zip: 22030
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am signed up for a XXXX XXXX saving app that I am unable to connect my PNC account to. In order for me to automatically save small increments of money daily I need to be able to link the two accounts and PNC has made it so that can not happen. I am thoroughly upset and I hope that they can resolve this problem so that I can re link my card and go back to saving my money the way I like to.
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Other service problem
Subissue:
Consumer Complaint: Can not link pnc to XXXX XXXX
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Problem adding money
Subissue:
Consumer Complaint: I want to add funds to XXXX debit card but PNC has a limit of XXXX dollars per month transfer allowance. PNC will not let me directly link my PNC account to XXXX to keep it funded.
Company Response:
State: IN
Zip: 46804
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Setting up an account with XXXX for shipping purposes and PNC will not allow me to link my bank account to XXXX XXXX
Company Response:
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have tried to connect my PNC bank account to several different financial services all of what use XXXX on the back end. Every time, PNC blocks the connection. other bank accounts with other banks that I have do not exhibit this issue, and XXXX has made it clear that PNC is deliberately trying to block their access. The same is true for work that my company has done.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Other service problem
Subissue:
Consumer Complaint: pnc bank does not enable business banking sync with XXXX or XXXX mobile vendors
Company Response:
State: PA
Zip: 19460
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A