Date Received: 2021-10-28
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This was a closed account at XXXX when PNC took it over. I had made a compromise agreement with XXXX to pay a balance on a closed account under their terms and at a lower interest rate. XXXX did not allow me to pay online, so I mailed all payments when required. The minimum payment for the last few months have been {$13.00} or {$14.00}. When PNC took over the account, they raised the minimum payment to {$27.00}. I called the bank and after a XXXX hold, a representative named " XXXX '' told me that I had been mailed a notice of the change in terms by PNC. I do not believe PNC can change the terms to which I agreed with XXXX on a closed account. I understand that if XXXX could force me to mail checks to Alabama, PNC can probably force me to mail checks to Pennsylvania, even though this costs both of us more money. But it would be nice if they were more customer-friendly.
Company Response:
State: AZ
Zip: 85029
Submitted Via: Web
Date Sent: 2021-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-28
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/XXXX I placed a bill pay request with PNC bank to be sent to a credit union to pay off a loan. There was a specific amount required for the date selected. Their website shows " Check # XXXX from your CHECKING XXXX account was mailed to XXXXXXXX XXXX XXXXXXXX on XX/XX/XXXX. Funds for this payment will be withdrawn from your account when XXXXXXXX XXXX XXXX cashes the check. '' I check with the XXXX XXXX and that have no record of the transfer. I call PNC get hung up on 2 times and then was informed the money was not sent until today XX/XX/XXXX. I point out that was not what I ordered nor what their website stated and the loan payoff increases with each passing day. They customer service rep just kept saying it was not sent until today.
Company Response:
State: FL
Zip: 32034
Submitted Via: Web
Date Sent: 2021-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Hello. So im having a big issue with my bank PNC Bank. Back in XXXX someone stole my online banking info in result of me losing my phone. They were abled to put fake checks in my account of {$3000.00} and another 2 checks of {$1500.00}. They forged my signature and they were using my XXXX XXXX, XXXX XXXX and XXXX to send the money to different accounts! They also stole all my money that I already had in my account. I ended up opening a police report on XX/XX/2021 when I realized that all of my money was gone. When I told the bank about it they opened a case. But the person that had my case did not call or communicate with me for 3 months! And when they finally did call me on XX/XX/XXXX, I was told that the bank is denying on giving me back the money I lost and also put me in debt for {$2200.00}! And it got even worst when I reopened the case, they did nothing and raised the debt to {$3400.00}! When I asked the bank the reason why they refuse to give me all the information needed and all they said was that the transactions were approved because it looks like I did it, when clearly someone stole my phone and used all my information! Please I need someone to help me remove the bank debt. I come from a low income home and obviously is not fair for the victim to do pay off debt caused by a scammer. I tried reopening the case but they keep telling me the same results. This has been going on for almost 5 months and im losing my mind and have been in terrible stress. I also filed a identity theft form on XX/XX/2021. Also the amount of money that im supposedly to be owned back is not correct on the police report. I only lost about {$1400.00} and the report says {$4000.00}, which could of been clear if I had gotten enough assistance from the bankers. I need possible solutions to this cause ASAP please. I don't even have this kind of money : ( The bank refuses to give more information and I know for a fact Theyre making a mistake!
Company Response:
State: NJ
Zip: 08861
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Our small business checking account through BBVA was acquired by PNC. PNC refuses access to online statements prior to XX/XX/21. The nearest branch stated that statements can be mailed for a fee of {$15.00} per statement and that online access to statements from BBVA are no longer available.
Company Response:
State: TX
Zip: 77009
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: BBVA was bought by PNC No access to phones, lobby full. Auto bill pay sometimes works, debit card not always accepted. Deposits not credited. Since XX/XX/2021 Tried calling and stopping by. I cant waste any more time with these issues
Company Response:
State: TX
Zip: 77009
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I had an account with Simple Bank which stopped service this year and my account was transferred to BBVA. I couldn't access my account through BBVA because of technical difficulties. Then I forgot to try to access it for a couple of months. I barely used the account anyway and I transferred money in it to cover the very small withdrawals I knew were coming out of the account. Simple Bank did not charge overdraft fees but BBVA does and I did not realize this. I received letters from BBVA but I thought were just statements at first. The totals at the bottom of the letter were positive numbers and I didn't read the notices very closely until the number was larger than I expected. I was not contacted in any other way. I accrued over 19 NFS charges from XXXX - XXXX totaling over {$700.00}. Most of the charges were for AHC withdrawals of {$3.00}. I tried to see if BBVA would help me remove these charge, but when I tried to contact them, I learned that they were acquired by PNC. Then I tried to contact PNC but they were so overwhelmed by the acquisition that I couldn't access my PNC account for weeks after this realization. Getting a hold of anyone at the company was nearly impossible. After finally getting my account information and contacting them again about the fees, PNC says I am responsible for all of these charges because they happened when my account was owned by BBVA and that I should have contacted them while I was still a customer with them. I had ~ a 4 month window to get in contact with BBVA about a problem I didn't realize I had for a bank account I barely used. PNC said they would forgive 3 of the charges but I am responsible for paying the rest of them. I can't believe I have no course for resolution and they can not offer any help beyond 3 courtesy fee waivers. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: To whom it may concern, I was applying for a mortgage with XXXX XXXX middle of XX/XX/2021 ( Mortgage Loan Officer NMLS ID : XXXX PNC Bank ) when she just stopped responding after I emailed her all my financial documentation. I feel my identity has been stolen just like my financial information. I never got a response, tried to email her or call her, and just no response at all. I feel she stole my identity. ( c ) XXXX ( f ) XXXX XXXX XXXX PNC Bank XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX
Company Response:
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made the XX/XX/2021 payment, in full, a day early. For some reason PNC 's systems, following the acquisition of XXXX, can not process this transaction. PNC is refusing to fix the problem or accurately reflect the payment. Worse, PNS is engaging in harassing debt collection practices to collect the payment I have already made. Thus, PNC is effectively attempting to double collect the payment due in XX/XX/2021.
Company Response:
State: TX
Zip: 75208
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-27
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: Within the past few weeks I took a personal loan at 9.99 %. This rate included a quarter percentage discount so as long as there was an auto pay set up. For money management reasons, I wanted to change the account the auto pay was on and called the bank to see how to do this. I was walked through the process but was never told that by changing the account that I would lose my quarter percentage point deduction. When I saw that my rate changed to 10.24 % I called to get this fixed and was told that auto pay is not the same as an automatic deduction. Word play essentially. They would not give me my discount back even though I set up the auto pay. This is a low level tactic to use word play and say its one thing but not another. There is no way to get an automatic deduction on the website. I feel mislead and taken advantage of. Dont take a personal loan from PNC . If you change how you want to pay they will take your discounts away.
Company Response:
State: PA
Zip: 15102
Submitted Via: Web
Date Sent: 2021-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-26
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: On XX/XX/21 I applied for a debt consolidation loan. I was contacted by a company that I believed was legit, I gave them my information. The company is named XXXX XXXX and I come to find out there not a real company. There is now constant withdrawals and deposits on my bank account which I have nothing to do with.
Company Response:
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2021-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A