Date Received: 2021-10-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The bank clerk refused my withdrawal request ( last 5 minutes before they close ). We believe we experienced discrimination at this location while the cashier clerk pretended to be soft but actually tried to make it difficult ( e.g. asking for passport while i provided my US driver 's license already ). She kept the argument rising using her discrimination attitude and finally she could find a reason to refuse service in the last 5 minutes before they close. So in the end we just couldn't have a simple withdrawal. I have been a PNC customer for over 10 years. PNC Bank XXXX XXXX XXXX, XXXX XXXX, NJ XXXX
Company Response:
State: NJ
Zip: 07302
Submitted Via: Web
Date Sent: 2021-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: unfortunately a victim of a ruthless evil romance scam involving multiple people that lasted for 6 months. would not wish this to happen to anyone else total losses exceed XXXX XXXX XXXX XXXX XXXX XXXX XXXX PNC Bank XXXX XXXX XXXX
Company Response:
State: TX
Zip: 78758
Submitted Via: Web
Date Sent: 2021-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes. Please provide proof that the bureau 's description belongs on my report, otherwise change to PAID immediately.
Company Response:
State: OH
Zip: 44106
Submitted Via: Web
Date Sent: 2021-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC takeover of BBVA compass bank is a total disaster. The switchover was XX/XX/XXXX and to date accounts are mot showing up, bank employees unable to help, phones not answered. PNC rushed to switch all of BBVA account to PNC and really screwed up badly. We can't get an answer of when they will fix the problems.
Company Response:
State: TX
Zip: 75230
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I PAID OF MY LOAN, SENT THE PAYMENT VIA XXXX XXXX PNC BANK SIGNED FOR IT. AND TO DATE THEY HAVE NOT CREDITED MY ACCOUNT AND THEY STILL SHOW I AM DUE FOR MY PAYMENT AND THE BALANCE SHOWS UNPAID. I have called PNC bank several times and wait on hold they say for 5 minutes and in 5 minutes the message comes back that they are too busy to talk to me. this is rediculous!
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: - Approved for BBVA ClearPoints card on XX/XX/2021 - Promotion offer was 18 months 0 % APR + {$100.00} credit after spending {$1500.00} - PNC bank merger occurred - In PNC dashboard, interest rate now shows as 17.24 % - Bonus has not been provided - No late/missed payments- PNC is impossible to get a hold of. They took away their chat feature and every time I am on the line for 20 minutes when it tells me " There are no consultants available for your call, good bye ''. I have also messaged on XXXX and was told to call. No locations near me. BBVA initial email and current PNC screenshot included as attachments.
Company Response:
State: CA
Zip: 90007
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a screen recorded video of the scammer and the person I physically know ( XXXX ) his instagram account was hacked and I didnt know and then I was referred to the XXXX account XXXX- who owns the XXXX XXXX who scammed me . I have many screenshots in addition too, but the videos are screen recordings of the whole conversation- the screen recording of the two conversations is like 5 or 6 mins long. Originally when I was messaging XXXX on XXXX ( someone I physically know and trust to a degree ), at the time ( XX/XX/XXXX ) I did not know he was hacked so I was talking to someone who was posing to be him and referred me to this account on XXXX XXXX who owns the XXXX XXXX XXXX The videos I saw XXXX posting about was turn XXXX into XXXX in minutes ( when in reality it was taking days and then I figured out I was scammed ). So he referred me to XXXX aka XXXX. I talked with her and it was like a step by step process and she didn't give too much information other than sign up for this account with flipcoinstrade.com with the email you use your bank account with and then XXXX XXXX to get the account started for E-currency trading service to later get a profit then withdraw money. Then she was like you need to upgrade your plan, I tried asking about the different levels and what they do or mean. She gave very vague info and made this all seem like if you go for bronze you get more money when you buy a plan for XXXX when originally I wanted to do platinum. She put me in bronze but I never asked for that, just the information on the benefits of other levels. I thought I was going into platinum upgrade which was only {$2000.00} then I would be able to cash out. She never gave me a pin so I may take out my trade profit and she made me go into bronze which i never asked for and my XXXX also froze during this time bc I knew something shady was going on. She was trying to get me to send her more money for the bronze level by XXXX and XXXX and even a bitcoin ATM which I have never used in my life and I don't have a bitcoin account. The screenshots in the XXXX XXXX folder show this information and as well as the folder labeled " Screen recorded videos of conversation ''. During the times of these conversations on XXXX I was in contact with PNC Bank and XXXX about disputing these fraudulent transactions because I was tricked and scammed and given a fake service/ crypto currency account and I cant even take out the money I invested originally or any profit. When I first started the case with XXXX I was scared I wouldn't get this transaction disputed so I wasn't sure how to go about it, but I did say I don't know XXXX XXXX ( XXXX instagram ), and have never met this person in real life/ physically because I haven't and I know I was being scammed after 2 days in this process of talking to her ( XX/XX/XXXX, XX/XX/XXXX ). I have also been in contact with someone ( XXXX XXXX in screenshots in XXXX XXXX, who knows XXXX 's XXXX account was hacked and that I was being scammed by ( Fake XXXX ) and XXXX scammer XXXX ( XXXX XXXX ) XXXX I was able to get my XXXX transaction disputed and refunded by XXXX because they clearly saw I was scammed and refunded me the {$1000.00} on XXXX. However PNC Bank and XXXX which my PNC Bank app has XXXX within the app has not refunded me the {$2000.00} and denied my dispute. I would Like to file a complaint and get my money refunded to me or process a charge back. I called my bank had them cancel the debit card XXXX was linked to on XX/XX/XXXX, I filed a dispute with my bank on XX/XX/XXXX, and again on XX/XX/XXXX and so far I've been either waiting then the dispute is denied or I file again and keep waiting after submitting the evidence of the screenshots attached. On Thursday XX/XX/XXXX PNC denied my dispute because it was a XXXX transaction. I know this is a lengthy email but I am definitely concerned about the status of my cases PNC Bank and would be happy to call, video chat or provide any other information you need to get this transaction disputed. XXXX XXXX
Company Response:
State: NY
Zip: 10026
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been trying for weeks to get my account in order. PNC bank is ruing my credit and causing financial harm to my credit and family!!!! I was hung up on and denied my account information for over a week. I have been denied a loan because of the inability of the bank to provide needed docs for me to complete the loan process. I am suffering from from every angle. They have XXXX managed funds in my account my account is all over the place. I can not get access to my account as need or deposit or pay bills in time due to this bank! I did not ask for this buyout from bbva to pnc. I am suffering financial i loss and this is a huge injustice! I am a single parent they are taking from my family and causing harm that is unwarranted and would not have happened to me of my account was not interrupted by this bank transition. I need help Im looking for legal representation at this time.
Company Response:
State: TX
Zip: 78411
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am not an attorney or third- party rep, there are accounts on my credit report that does not belong to me and believe that this is an act of fraud. I have a legal right to dispute the following accounts : XXXX XXXX XXXX XXXX XXXX # XXXX -XXXX XXXX XXXX
Company Response:
State: OH
Zip: 43081
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-22
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I reported a fraudulent credit card purchase on my PNC credit card for two transactions onXX/XX/XXXX. One was for {$31.00} and the other one was an international charge for {$0.00}. As a result, PNC closed my credit card and reimbursed me for these two charges. When PNC issued me a new credit card, they transferred the remaining balance on my old card to my current credit card. The amount of the remaining balance that was transferred was {$360.00}. This transfer occurred on XXXX. PNC charged me a late fee of {$27.00} plus interest of {$13.00} both on XXXX. Both of these charges were in regards to my old credit card that I reported fraud on. PNC claims that the payment on my old card was still due on it's original due date and that is why I received these late payment charges. When PNC transferred my remaining balance to my new card, it automatically closed out my old card and thus gave it a {$0.00} balance. Even though I had automatic payments set up on BOTH my old and new credit card, no payment was automatically deducted. Also, NO NOTICE was given to me ( neither via email or regular mail ) that a partial payment on my old credit card would still be due on its old due date despite the fact that the old credit card was closed and had a {$0.00} balance. Also, when I received my new statement for the current credit card, there was NO MENTION of separate due dates for my balance from my old credit card. Since no notice was given to me via mail or email, this should be a violation of Regulation Z concerning credit cards and disclosure acts.
Company Response:
State: PA
Zip: 15205
Submitted Via: Web
Date Sent: 2021-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A