Date Received: 2021-11-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: PNC bank is misreporting a balance to all three bureaus on a balance that was forgiven. Please see the attached 1099. This balance was should be reporting to the three bureaus as {$0.00}
Company Response:
State: CA
Zip: 92127
Submitted Via: Web
Date Sent: 2021-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: BBVA has not provided me with a closing statement with my available funding for the month of XXXX, and XXXX and they're claiming that I had {$15.00} in my account when in fact, my available balance should have been around {$3000.00}. There are multiple laws that they broke during this process and I'm suspecting fraudulent activity within BBVA bank 's system since they're not providing me with clear story of what happened, nor has given me closing statement balance.
Company Response:
State: NC
Zip: 271XX
Submitted Via: Web
Date Sent: 2021-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Is the following a violation of any banking regulation : We have been unable to view our personal checking account transactions since PNC bought out our bank, formerly known as BBVA. This has been going on for over two weeks now, with no one able to resolve the problem because they claim they are working 24/7 to resolve this issue with so many customers. Situation sounds like utter chaos. So we do not know whether our deposits and direct deposits are being properly credited nor do we know whether our withdrawals are being properly and correctly processed. Indeed, we don't even know if our account might have been hacked. Neither local branch employees nor management personnel at PNC can tell us how much longer it will take to get this resolved. Just that they are working on it. Please advise ASAP if this is a violation of any banking regulation. Thank you
Company Response:
State: CO
Zip: 80401
Submitted Via: Web
Date Sent: 2021-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Since the merger of BBVA with PNC starting on roughly XX/XX/2021 I haven't been able to access any of my four banking accounts with either BBVAs online access or PNCs online access. I am unable to know what is in the accounts, conduct banking transactions and pay bills. Ive also been accessed a non-sufficient fee once already due to not being able to see the amount of funds in the accounts. PNC keeps telling me my accounts are being transferred and I have to wait. In order to get any info about my accounts I have to spend hours at a local branch to conduct banking transactions and this is getting ridiculous. I cant manage my accounts and transfer money between accounts to pay bills as all my bills are set up on auto pay. At this point I just want to be able to transfer my money out of PNC Bank. I have no documents as I have no access to anything.
Company Response:
State: TX
Zip: 78230
Submitted Via: Web
Date Sent: 2021-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-31
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: There was an account opened fraudulently at PNC that I have contacted the bank several times about and they refuse to help me with it. They won't put me in touch with the fraud department or send me any information. This account is now reporting as mishandled and has caused my accounts at other banks to be closed.
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2021-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-31
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Filed a dispute on a debit cart transaction on XX/XX/21 with PNC Bank for {$440.00}. Returned a mattress to XXXX 's furniture on XX/XX/21. {$440.00} XX/XX/21, PNC refused to credit my acct. XX/XX/21, spoke with XXXX from PNC Bank. Acct still not credited XX/XX/21 spoke with XXXX, then XXXX, acct still not credited XXXX, acct still not credited, XXXX 's still has mattress. XX/XX/21, no credit posted XX/XX/21 no credit posted XX/XX/21, claim closed, no credit poste, no explanation of reason??
Company Response:
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2021-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Currently, I use bill pay with pnc banking, however I questioned there accuracy with my account. A couple of months ago, I noticed that my account was charged twice and the bank refunded the account after a few complaints. On XX/XX/2021 I scheduled a bill to paid out on XX/XX/2021, however the bank forward the check earlier than instructed. Next, I noticed that the payment was mailed on XXXX and was paid on XXXX, however the bank is stating the the payment was never paid out on this date. Meanwhile, I have documentation that the money was already set aside and removed from my account with a confirmation number. The bank still denies my statements telling me I am confused. On XX/XX/2021 another payment for the bill was posted as pending ( second time ). However when I checked my bill pay activity nothing was pending and the payment was marked as paid.
Company Response:
State: NJ
Zip: 08865
Submitted Via: Web
Date Sent: 2021-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute about incorrect items on my report and the investigation has been well over 30 days. I have not gotten any response about the investigation
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2021-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-29
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have made three attempts to close a safe deposit box with this bank. On my first attempt I was advised that all of the bankers were busy and I would have to make an appointment. I advised the person taking down my information I wanted to close a safe deposit box. When I arrived at the branch at the appointed time ( this was my second attempt ) I was advised that due to a recent merger he did not know how to close a safe deposit box and that he would have to spend around an hour on the phone with his support team to walk him through how to close the box. I submitted a complaint to the XXXX XXXX XXXX regarding the poor customer service I had received to this point. A third appointment was made for me on XX/XX/XXXX. When I arrived at the branch on this third attempt I was advised that since I did not have the second key there would be a {$15.00} fee they would have to collect. I offered to pay the fee in cash or with a debit card. I was advised she did not know how to assess the fee in their system. This safe deposit box annual rent is up in XXXX. Based on past media reports regarding some of the tactics that XXXX XXXX has engaged in, I am concerned that this bank may be engaging in dilatory tactics to try to collect another years rent on the safe deposit box.
Company Response:
State: TX
Zip: 77365
Submitted Via: Web
Date Sent: 2021-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: PNC closed the above account ending in account numbers XXXX. Marked my account as delinquent for 90+ Days, reported me to major credit bureaus, & fundamentally altered my credit score by 65+ points. There was not a warning call, email, or written complaint certified or non-certified mail. With regard to the following issue it remains unresolved and I have decided to enact arbitration between PNC Bank N.A . & myself. I will send a certified postage on Monday XX/XX/2021. I request the signed copy of my credit contract & terms along with the recorded communications of relating to the closure of my account. It was stated that the delinquency was communicated via phone record & certified mail. Please present evidence of the following documents. I appreciate the executive escalation teams response but have not been provided with the following supporting documentation. I am presently incurring a substantial penalty in regard to my present credit score. Thank you. XXXX
Company Response:
State: PA
Zip: 19087
Submitted Via: Web
Date Sent: 2021-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A