Date Received: 2022-01-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Fraud has been on my account.
Company Response:
State: GA
Zip: 30519
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-25
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This bank is falsely advertising assisting their customer during Covid if person or business has financial strains but instead charging customers excessive overdraft fees even for transactions under {$10.00}. Preying on customers who are unable to access their account or go into the bank due to Covid-19 or having had exposure to Covid-19. Theyre falsely advertising account information in their mobile application that doesnt reflect a true balance to make a financial gain they force the Mobil application on you every customer service representative will state its a convenient way to track your transaction but in actuality the app does not reflect your true balance I spoke with a representative and she confirmed the Application does not reflect true account balances. When you sign up for an account the company states when you use your debit card PIN number those transactions are taken out immediately customer service as well and in fact it does not which allows the company gain over their consumer to charge overdraft fees. When the bank makes a processing mistake they credit the account as a courtesy instead of a bank error which in return hurts the consumer if the consumer needed a courtesy overdraft refund due to their policy they will not refund you because they already processed courtesy refunds through bank errors.
Company Response:
State: FL
Zip: 33417
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened an account XX/XX/2021 at PNC Bank with a {$400.00} bonus if I met direct deposit total for Virtual Wallet with XXXX XXXX I used the link to " Apply Now '' at their website. I met the {$5000.00} total deposit, but received only {$100.00}. When I called customer service to help, they said something went wrong with the account creation and would get it resolved within 24 hours. That was 2 months ago and now PNC claims the account was opened as a Virtual Wallet which only gives a {$100.00} bonus.
Company Response:
State: TX
Zip: 75007
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We thought everything was resolved with PNC, only PNC did not follow through or do anything they said they would do! They did not send us a copy of their previous resolution, ( that they posted to you ) did not send us a XXXX packet so we would have something in writing about when payments would begin again, etc. We signed documentation on XX/XX/XXXX, emailed it to them XXXX XXXX XXXX said they received it.She was leaving that day and said that was all she needed. I asked if they also needed it mailed. I was told no and that they would send us XXXX tracking info with everything we needed. We asked to have that response in writing. Nothing came. I begin calling the first of XXXX to find out about it after receiving multiple collection calls and foreclosure letters. We received nothing we were told they would send. XXXX ( different member of escalation team ) was extremely rude and would not allow me to ask questions to find out what was going on. Emails, nor calls were answered, nor returned. Friday ( XX/XX/XXXX ) we got a XXXX packet of exactly the same thing they emailed to us in XXXX and then they said there was an error in it, so we needed to sign it again. Yet they could not tell me what the error was. It was word for word the same. The executive relations team told me the packet would have all needed info in it. It has no information in it except previous info. They claim they XXXX it to the wrong zip code. Clearly, they never sent it. I never received a XXXX tracking number until I called asking about it. ( XX/XX/XXXX ) The XXXX number they finally gave me last week was incorrect, with transposed numbers. The foreclosure letter said they were moving forward towards foreclosure since they did not receive the modification letter back in time. On XX/XX/XXXX, via info from yet another rep is that XXXX XXXX now claims he needs a hard copy of our signatures, after lying about the supposed error! It seems he will say anything to cover up for not doing what they said they would do. It is difficult for us send anything back when we never received it. They are outright lying. They have not followed the Cares Act guidelines! This loan has been a mess since PNC purchased it! We have asked for a mortgage audit and it has not been done. We believe we deserve to have 30 days to know what amount our payments will be and when they will be due! The government has bailed them out and then they dont bother to communicate with us until we file this report. There is NO FOLLOW THROUGH of what they told you they would do! It should not be this difficult! We did what we were asked to do! This began in XXXX with our calls to them and is an absurd amount of time for consumers to try to resolve something! We received no paperwork from them when we deferred this loan. We kept being put off until we contacted you in XXXX. As you can see, PNC has not followed through. They simply told you they would do something so it looked like they followed the guidelines.
Company Response:
State: NC
Zip: 28056
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-24
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Ive tried online and calling for assistance with lowering my payment or a deferment as my partner and I have been out of work two different times with Covid-19. Please help lower the monthly payment or do a three month deferment
Company Response:
State: IN
Zip: 478XX
Submitted Via: Web
Date Sent: 2022-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC will not allow me to make my XXXX payment, either through processing the auto draft that they have been using for the past months since they took over from BBVA, or by any other means. Customer service can not explain why. My account shows a payment due currently and there is literally no way for me to pay it. There is no eta on when I will be able to pay my mortgage.
Company Response:
State: TX
Zip: 77021
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have tried several times with this company to resolve my disputes and have had a couple EMPLOYEES even admit that they see no reason as to why my disputes we're denied and now the bank is telling me that in outta luck and that they will not help me any longer. Awful company, supposed to be protecting my money yet are helping fraudsters steal it and not returning it. I just want my money back but they claim that there's nothing they will do ( not that there's nothing they can do but that there's nothing they WILL do ). This is a joke. The fact that even their employees admit that there's no reason for them to deny the disputes speaks volumes. If they fail to resolve this I am taking my business elsewhere.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have been calling this bank daily and attempting to close my account. I am accruing a $ XXXX overdraft fee, which the bank refuses to refund, despite my repeated attempts to bring the balance back to zero. Service at the branch is not helpful, as I am told employees there ( including managers ) do not have the authority to issue the necessary refund to close the account.
Company Response:
State: OH
Zip: 44113
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: PNC Bank keeps harnessing me, and defaming me on my Credit report for a vehicle, and a debt that I am not legally responsible for since they failed to go retrieve the Vehicle from the City Of XXXX. PNC Bank did not file Claim with the City, and relinquished the vehicle to The City of XXXX whole Sold this vehicle while the PNC Bank held the Title to this Vehicle. Im not allowed to legally discuss this because its pending current litigation, and awaiting Supreme Court hearings. You may reach out to my Lawyer XXXX XXXX XXXX XXXX Phone : ( XXXX ) XXXX PNC Bank held the title to the Vehicle, and could have retrieved this legally under Federal Law, and Chose not to, and could have went after the City since the City sold their Legally held asset. Instead they have decided to come after me, and place this on my credit file, as a repossession when the vehicle was never reposed, and resold by the City. The City of XXXX has a resale Certificate which can be provided by my lawyer. PNC Bank keeps putting this charge onto my Credit report every time I challenge it, and they'll put it back on in another way thus lowering my credit score by XXXX points each time. Ive been XXXX for five years, and my Credit score dropped to XXXX because of this five years ago. Ive been attempting to repair my Credit while waiting litigation in Court that I'm sure will recover the cost of the Vehicle but PNC decides to keep slandering me, and keep hitting my credit report fraudulently each time, and the Credit agency 's allow this, and I keep challenging this. I can not progress in life or live life as a normal person because of this. This keeps me XXXX since no one will rent me an apartment. I have a right to shelter based on the XXXX XXXX act, and PNC slander, and fraudulent activity of posting this multiple times when they have knowledge that there is current pending legal action makes them accountable under law. If you require any legal document please reach out to my lawyer, Im not allowed right now to go deeper or to release any information since it is pending Court Litigation.
Company Response:
State: IL
Zip: 60639
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have never been late on my loan. PNC keep calling me telling me I missed a payment in XXXX of last year. I sent them all the documents proving that the payment was paid. This has been going on since XXXX. I have talked to 10 people they have everything they asked for and nothing has been done.I get called every week saying I'm late on my loan. They have reported me to the credit bureaus my credit score dropped XXXX points.
Company Response:
State: TX
Zip: 77396
Submitted Via: Web
Date Sent: 2022-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A