Date Received: 2022-02-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My husband took out of a $ 50k second mortgage despite the fact that his credit did not support it, the bank allowed it since it was against our home. We had recently purchased our home and had a $ 300k mortgage and a {$50000.00} personal loan to the seller of the home. ( our home was appraised at {$380000.00} ) Despite my husband having no credit and being late on payments for the first and second mortgage,13 months later he went back to the bank and was allowed an additional $ 100k HELOC to start a business ( he went in and requested another $ 50k- $ 75k-they encouraged him to ask for $ 100k ) At that point we owed more than our home was worth. The interest rate on the second mortgage was 50 % of the total borrowed, he borrowed {$50000.00} and total interest due was more than an additional {$25000.00}. The interest rate on the HELOC fluctuated continuing to increase monthly and it cost him a minimum of {$100.00} in fees each time he withdrew funds. Each amount was calculated at a different adjustable rate that just kept increasing, it was impossible to track. At that time we did not know about opioid addiction and how taking percocet regularly could affect your decision making. Once he no longer took Percocet and reality sunk in we tried calling the bank immediately and explaining... no one would take our calls or call us back. No surprise we wound up in bankruptcy, before the hearing a PNC representative showed us how we basically paid off the first mortgage ( we paid back more than $ 50k if you exclude interest ) so if we signed a reaffirmation agreement on the HELOC they would dissolve the second mortgage leaving us with an affordable payment. We signed the reaffirmation agreement but our attorney ( who has since died of a XXXX XXXX ) filed it one day late, unbeknownst to me, I set up an EFT through PNC paying them the new amount the PNC representative told me the heloc payment was. As time went on I noticed every few months ( not on any routine day of the month ) PNC would debit my account for an additional {$270.00} to get our payment up to what they " now '' said was due monthly. These debits continued randomly... In XXXX I found out I had XXXX XXXX XXXX- this is after having a XXXX XXXX XXXXn XXXX, I received a gloomy prognosis and was set on resolving this so my kids and husband at least had our home. After going over everything with a PNC representative, On XX/XX/XXXX PNC debited our bank account for {$1700.00}. That was all the money we had in the account 7 days before XXXX. As I continued to fight, calling and calling - during XXXX after finding I had equity in my home, PNC stopped my EFT withdrawals and threw me into foreclosure. I tried sending a check and they returned it. PNC decided they wanted my house and made the entire loan due at once. The foreclosure proceedings were dropped prior to covid because they tried filing saying I hadn't been paying my HELOC the proper payment for years, because they misposted the debits from my account. After sending proof and dates it was quiet but now COVID is over and now PNC is foreclosing on me again ... they don't hold my main mortgage and I am up to date on that. Besides predatory lending, the harrassing phone calls at home and work even though the amounts were taken out of my account... this month while searching for a new position I was turned down because our home was in pre-foreclosure. How humiliating ... this is all just so wrong and so unfair. My husband served during XXXX XXXX as a XXXX, I survived XXXX twice but this is pushing me over the edge. To top it off, we found out that during the bankruptcy when the PNC employee, XXXX, said that we would no longer owe the second mortgage we found out that PNC wrote it off and put a lien against our home for it, not before adding back interest, penalties and fees. I was able to show the local branch manager how PNC gives phoney call back numbers. I met with him and replayed two messages to which he dialed and followed up confirming I was correct. He called his supervisor who didn't pick up the phone or return his call that day. ( this is a culture within PNC ). They abused us and caused more emotional trauma and at the end of the day I will have to try to pay them because now they are going to take our home.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In correspondence to complaint number XXXX My sincerest apologies for making another complaint in regards to the same situation. But I received correspondence from PNC. It's very telling of the situation I'm in. Again, I was suppose to receive a check from the remainder of my balance that was closed. Well I received a account summary with the wrong account number. It shows the deceptive nature PNC displays to consumers who they believe are unaware. I believe this stems from my conversation with XXXX XXXX and maybe this was done by her behest or it's a part of PNC underhanded policies. But I have two uploads. One of a checking summary with the account number XXXX ( it's typed XXXX ). And another with the last XXXX of my checking summary. Also I never got written statements, everything was paperless.
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am in the process of trying to acquire a mortgage loan. I contacted PNC Bank to consider getting my loan through them with me having a bank account with PNC as a long term customer. I spoke to a Mortgage rep name XXXX XXXX on XX/XX/2022. I told him what my interests were and he asked me to go onto the PNC website and submit documents. I did immediately and reached a snag in his enrolment online system where it would not allow me to move any further. I tried reaching out to XXXX for 2 days via text and calls. He responded XXXX days later. He finally sent me a link and asked me to log back in and try again. I did and after speaking with XXXX only twice I did not get a good working relationship feeling from him that says he would work hard to get my loan done. I called XXXX XXXX on XX/XX/XXXX and told him that I did not want to continue working with him and that he should cease and dismiss all actions related to working with my account because I have decided to work with someone else. XXXX XXXX was came off disturbed asking why did I want to discontinue our working relationship and I explained that I decided to work with someone else who offers a little more optimism and enthusiasm with my loan application. XXXX XXXX went onto start explaining how he didn't see where it would matter because he did not see where anyone could get the loan approved. To the contrary, there is a mortgage company who can get the loan done and all they were waiting on was a letter from my university to close. I hung up on XXXX XXXX and in return he submitted a slew of derogatory comments to my credit reporting agency stating, " my loans were being denied by PNC '' for a multitude of reasons. The unethical, unprofessional, and fraudulent actions by XXXX XXXX where all based on misleading reasons for reporting from the beginning. If there were to be any report filed, Mr. XXXX XXXX should have filed that, " the loan application was canceled by the consumer. '' However, in his unprofessional abuse of power, Mr. XXXX XXXX took it upon himself to conclude, out of anger, that he would directly lie to prevent me from doing as I stated and go work with a different lender. Mr. XXXX XXXX violated my consumer right to not work with him and abused his power to destroy my chances of getting a loan with someone else. I have a closing date coming up in approximately 5 days and XXXX XXXX, because I chose not to work with him has caused my loan to beheld up and possibly lose my loan. I do plan to follow this complaint up with an attorney and HUD as well. I do not suggest anyone do business with PNC Bank considering this is the type of abuse of power and unprofessionalism you are subjected to have to encounter.
Company Response:
State: GA
Zip: 30062
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Please refer XXXX on XXXX XX/XX/2022. At the most I got one call that somebody from PNC will call me back. That call never happened. XXXX transfers are totally unreliable and out of control. I am feeling so helpless and definitely hopeless. My personal finances are adversely impacted due to this. This XXXX started on XXXX XX/XX/2022 ( for {$5000.00} ) but it hasnt reached destination till now. I tried to get it cancelled but that's not possible. When I am trying to get money into this account- I am facing some unique hurdles that I can only deposit {$3000.00} per day not more than that. Any time when I do an XXXX transfer, I am asked at least 5 secret questions This bank is totally impossible and very difficult to work with. Customer service and Branch manager are both out of the way and of absolutely no use. CFPB should not just forward the email but look into this. Even if this bank is 167 years old - the basic and fundamental are totally wrong. CFPB should close the business account capabilities of PNC bank- it's not at the level where it can be used in real world. What is the point of having a bank where the branch manager is simply clueless and asking customers to close the account when basic banking stuff is not working.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In XXXX, I was a XXXX Subscriber therefore I had authorized them to take out of my bank account through ACH method the monthly charge of {$17.00} per month from XXXX to XX/XX/XXXX, they upped their rates to {$21.00} from the months of XXXX through XX/XX/XXXX. The issue I have is in XX/XX/XXXX they took XXXX payments of {$21.00} out of my bank account and I did not authorize the extra payment and then in XXXX of XXXX they took {$21.00} out of my bank account bi-weekly. I have tried talking to their customer service people who laughed at me and told me to go my bank. Their customer service reps also gave me three different stories on what all that extra money was for, one told me it was for a magazine that I never received, another customer rep told me it was for XXXX XXXX which is duplicate coupons and sale ads in Sunday papers and another yet told me it was for something called XXXX XXXX for something extra that they put in the newspaper a few times per year and ironically I have no clue what they are talking about because I never subscribed to XXXX XXXX, XXXX XXXX or no dang magazine and never seen anything extra. Now one would think if they are going to be double and triple dipping into people 's bank accounts they would have sent out a mass email or letters or both to their subscriber database to alert us all of these extra charges and to alert us to the fact that we could either subscribe to all of these extra things or choose not to subscribe. They did nothing. All they did was take extra money from me which I consider to be fraud because they stole extra money from my bank account without my express written or verbal confirmation/authorization. Now I had Covid back in both XXXX and XXXX, so unfortunately I couldn't get to my bank until XX/XX/XXXX because I had to wait for the health department to release back into the public along with my primary care physician and today my bank rejected my chargeback dispute. How can they legally do that to me, I have been a customer of this bank for 22 years, they are supposed to be helping me protect businesses from double and triple dipping without my authorization. I want my money back from the XXXX who was bought out by GCI because I didn't authorize them to take all that extra money out. I only ever authorized them to do one payment per month of the going rate which last year was {$17.00} for a bit then upped to {$21.00}. I was overcharged, I was stolen from, this is complete fraud to me the consumer and the fact that bank I have dealt with for 22 years or more isn't helping me is unacceptable, disgusting, illegal and wrong on all levels. I want my entire {$63.00} back that I was overcharged for. I want it back like yesterday. I don't understand why the bank rejected my dispute, I have a legitimate dispute that involves the money XXXX stole from me. I keep finding different agencies to file complaints with and I will keep at it until someone hears me and makes this right. To make this right I need them to repay me {$63.00} and it needs to go right back into my bank account.
Company Response:
State: MD
Zip: 21740
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-15
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Compass Bank which changed over there name to BBVA USA Consumer Accounts. There were two personal accounts. Which were called CD they were purchased at different times. The teller who did the accounts never posted the second account correctly. And the second account is now lost or stolen by PNC Bank N.A.Consumer Account.BBVA USA Consumer Account defrauded myself and someone else by transition To PNC Bank. N.A Consumer Accounts. And there stating never been found or it has been a mistake on my part.
Company Response:
State: TX
Zip: 77088
Submitted Via: Web
Date Sent: 2022-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My main complaint about PNC is that their system has a closing date for my recent Home Equity Line of Credit Loan as XX/XX/2021. They set my first payment due on XX/XX/2021, even though I've never had a loan due the month after closing. They are saying that only first mortgages require this waiting period. Is that true? The closing document has " XXXX XXXX Date : XXXX '' but no month.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: A PNC account was opened in my name that I was completely unaware about until I received a letter in the mail stating that I owe money.
Company Response:
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was closing on my house and got a call that I needed to wire the money over once I get the email. ( Which was real ). Later on that day I got an email that asked me to wire the money over. I did and called them afterwards and they said they didn't get the money.. Come to find out, their email was hacked into and I end up sending the money to another back. XXXX. I called my bank- BOA right away and they said they will look into it and try to get money back... I been calling them almost everyday and its already XXXX and they still say its pending. I feel like they are just telling me that to have my stop calling. Its not cool that this guy, XXXX XXXX ( PNC Bank XXXX got all this money and I am over here fighting my bank. I have XXXX kids and dont have time to call them Everyday. Please help.
Company Response:
State: OK
Zip: 73064
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-14
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: PNC Business Account for XXXX XXXX was closed when final balance was removed years ago. No activity on that account for at least 4 years. Im now getting a XXXX card with XXXX limit on that account in the mail. Explain to me how that is? Account closed., no activity, no balance, business closed. Seems to me like these guys are padding their accounts much like XXXX XXXX once did. They were given a chance to remedy the situation online and by calling me within a given time free and did not. I do not want or need this account to be open or a potential liability to me as the gurantour.
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2022-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A