Date Received: 2022-03-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Someone had gotten hold of my social security number and birthday and opened a checking account and debit card in my name and address, which I never did. When I got to the bank PNC they told me someone had gotten all my personal information. Thus all was closed and reported to the XXXX credit bureaus, social security, my bank etc. So I need a fraud alert placed om my information. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Fl. XXXX
Company Response:
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My wife recently passed the insurance company returned two checks over payment I deposited the two checks with my wifes name to the estate of in her name plus one check in my name four days later my account charged a deduction of {$250.00} two days later I was charged a {$12.00} returned check fee the {$550.00} and the check in my name XXXX a total of {$820.00} there is no mention of other two checks contacted supv XXXX for 30 minutes with no result my question is why were the checks excepted in the first place dont know what happen to the check in my name or second check in wife name this happen at a branch bank pnc XXXX XXXX Illinois In addition I have been depositing my wifes checks into my account for the pass 12 years????
Company Response:
State: IL
Zip: 60426
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: pnc closed my account out of no where and is miss reporting on my credit report saying im late i have never been late on my account
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX XXXX XXXX XXXX U.S. Department of Justice Civil Rights Division XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Washington, D.C. XXXX RE : ACCOUNT XXXX XXXX XXXXXXXX XXXX XXXX Director Consumer Financial Protection Bureau XXXX XXXX XXXX Iowa XXXX XXXX IA XXXX Headquarters address Consumer Financial Protection Bureau XXXX XXXX XXXX Washington, DC XXXX Dear Friend ; Please assist me in obtaining a release from my current excess PMI requirement. I requested the removal of the PMI about 45 days ago. I was not contacted or visited by XXXX or the new mortgage servicers PNCXXXX XXXX appraiser . I was not contacted by an appraiser. When I called PNCXXXX XXXX for an update on my Primary Mortgage Insurance I was informed that the request was declined. The parties involved have committed consumer fraud. They are charging PMI for an unfair profit. The current OPEN DOOR offer for the home is {$430000.00}. The current loan amount is lest than {$300000.00}. PROOF AND EVIDENCE OPEN DOOR APPRAISAIL Selling Offer {$430000.00} Status Expired Expiration date XX/XX/XXXX aboutOpendoor Brokerage TREC : Information about Brokerage Services |Consumer Protection Notice California DRE # XXXX Sincerely, XXXX XXXX XXXX XXXX XXXX The OCC , Board , FDIC , NCUA , Bureau XXXX and FHFA ( collectively, the Agencies ) are adopting a final rule to implement the minimum requirements in the Dodd-Frank Wall Street Reform and Consumer Protection Act ( the Dodd-Frank Act ) to be applied by participating States in the registration and supervision of appraisal management companies ( AMCs ). The final rule also implements the minimum requirements in the Dodd-Frank Act for AMCs that are subsidiaries owned and controlled by an insured depository institution and regulated by a Federal financial institutions regulatory agency ( Federally regulated AMCs ). Under the final rule, these Federally regulated AMCs do not need to register with a State, but are subject to the same minimum requirements as State-regulated AMCs. The final rule also implements the requirement for States to report to the Appraisal Subcommittee ( ASC ) of the Federal Financial Institutions Examination Council ( FFIEC ) the information required by the XXXX to administer the new national registry of AMCs ( AMC National Registry ). In conjunction with this implementation, the FDIC is integrating its appraisal regulations for State nonmember banks and State savings associations.
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC accepted a {$2.00} charge and charged me {$36.00} overdraft fee 5 days later even though a cash deposit was made, they will not refund this. I have been trying to close this account and forgot to unlink one past account. PNC is not assisting in allowing me to close the account either. This is very dangerous territory to be scamming customers in. PNC is constantly trying to scam its customers and they should be in jail.
Company Response:
State: MD
Zip: 20852
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Since the CFPB prematurely closed out my previous complaint without reading any of the documents PNC Bank provided, I am submitting this new complaint as a response to the original complaint, XXXX. Please see the attached Waiver of Escrow form that shows no acknowledgement of a fee associated with the waiver of escrow nor there a dollar amount given for the not agreed upon waiver of escrow. This is the original document PNC Bank has on file. PNC Bank, please note that if you refuse to comply with the original agreed upon terms of my mortgage as shown in the attached document, I will be taking this to XXXX XXXX XXXX XXXX XXXX. There you can pay a lawyer to explain to a overtly consumer friendly judge why you feel you are entitled to charge any fee you wish in accordance with the overly broad language in section 14 of my mortgage contract. Im sure your shareholders will be glad to hear that you expended so much of the companys resources to fight a {$750.00} illegitimate fee you are trying to charge me. All the best, XXXX XXXX
Company Response:
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: First of all, how did I end up with this PNC bank. I did not open an account or credit card with PNC. I have a credit card with BBVA. However, I closed my credit card with BBVA XX/XX/2021 and paid the entire balance. I only have XXXX bill going to BBVA that is why I closed this credit card. I have no Idea that BBVA bought by PNC all of sudden XX/XX/2021 I have received a statement from PNC that I have a balance of {$94.00}. I called PNC at least XXXX times. I spoke to different customer service people and they can't figure out why I have a balance. It's so frustrating, what a nightmare! I spoke to their dispute department several times in XX/XX/2021. I explained to them the entire scenario. They told me that they are going to submit my dispute but then it's just going into a circle nobody 's working on it. I wish PNC will go out on business.I keep receiving a lot of emails & text from their collection debt dept. this is not fair to me that i have to deal with this issue. XXXX XXXX XXXX PNC!
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX XXXX XXXX. Is a business that went through my account from PNC fraudulently taking {$89.00}. PNC denied my complaint and sent me documents relied upon to make the decision. The documents sent was very poor and did not provide me with a legit phone number for the merchant nor a website. A tracking number of the product was fraudulent after speaking with USPS.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/22 I reported that the hotel I was staying at kept my debit card ending in XXXX and that I was also was getting transactions posted to my email from XXXX that did not come from me. The rep asked me did I think it was XXXX I said it was possible because I kept getting emails about purchases. I looked through my phone and found out that they can just share your card information, across devices. I was unsure why this option was on, so I called in to report it. PNC only gave me XXXX $ after I reported it. They then illegally stole {$480.00} from my account after the card was closed. They did not handle my claim properly and saw it as an opportunity to steal from me.
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: pnc allowed XXXX and XXXX law firm to take XXXX from my checking account that i got from short term XXXX and working XXXX weeks at my job after taxes XX/XX/XXXX to XX/XX/XXXX and using XXXX weeks of paid time off XXXX weeks used for XXXX hrs after taxes totaling approx XXXX for entire year XXXX to date
Company Response:
State: KY
Zip: 40241
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A