Date Received: 2022-03-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I purchased concert tickets on XXXX XXXX for a concert in XXXX, PA. The concert tickets were oversold and I was never able to attend the concert. I have a ticket with a XXXX code that can show proof that I never entered the concert. I have contacted PNC Bank multiple times about disputing the charge and they have done nothing to help me in the process. XXXX XXXX is who the tickets were purchased through and I believe it was fraud.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My XXXX had accounts with PNC Bank. She passed away last XXXX. Once the bank was advised she passed, they started withholding interest on her account. I disbursed the funds from her account to the heirs and then tried to get the withheld interest. I called them on XX/XX/XXXX ( twice ), XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. The first 3 times they said they were going to send me a form to complete to get the interest. Never did they send me the form. Today when I called, I verified my address ( which they have in the system because I've been on the account before she died ) and they asked me what form was I supposed to get. I said I didn't know and got hung up on. I also noticed today that they put a {$15.00} charge on the account and couldn't explain why.
Company Response:
State: NE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XX/XX/XXXX I had called in to their Banking Voicemail Service on XXXX different times requesting to transfer money from my Money Marketing Account to my Checking Account to avoid any overdrafts. I did speak with a XXXX about the issue and she was able to make the Transfer on her end. However she appeared to not know what was going on in reference of the issue. However just out of curiosity I had called the Banking Voicemail again and they vindictively did the same thing by rudely hanging up on me. This comes from me reporting this Bank several times for their constant misconduct. Because on Tuesday XX/XX/XXXX my now deceased XXXX XXXX XXXX spoken to a Customer Service Representative by way of a recorded conversation by stating that she didnt want any of my siblings most definitely my sister XXXX XXXX XXXX XXXX to have any access to her Banking Accounts. Make that she also had a XXXX Benefit Account for me but only to find out a few weeks after her Funeral on XX/XX/XXXX they allowed my sister XXXX XXXX XXXX XXXX to commit fraud by cleaning out her accounts. Make note that prior to all of this my sisters power of attorney powers were stripped by the XXXX Court here in XXXX Pa and plus the one she had was proven to be fraudulent. But yet PNC Bank covered up for her crime and then lied about the recorded conversation taking place on XX/XX/XXXX. Make note that the PNC Bank XXXX Department claimed that they were doing an internal investigation concerning this fraud and the constant lying from their employees way over XXXX months ago and to this day theyve done absolutely nothing
Company Response:
State: PA
Zip: 19141
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: This complaint is in regard to my desire to apply for forgiveness of my XXXX draw of the XXXX, currently being serviced by PNC bank but originated and approved by the predecessor bank BBVA which PNC purchased last year. Going back into XXXX and again in XXXX while a customer of BBVA bank, I applied for and received XXXX rounds of XXXX funding for {$15000.00} each ( $ XXXX total ). The first draw was already forgiven using the BBVA PPP forgiveness portal. To be clear, both BBVA and the SBA had to underwrite and approve each draw for a total of XXXX rounds of underwriting. I now only have the one remaining loan of {$15000.00} that I wish to have forgiven. It has been my intention to use the PNC XXXX loan forgiveness portal but there is a big problem. The problem is that there is a discrepancy in the Correct Maximum Loan Amount that must be resolved before any forgiveness application will be approved. There should be no discrepancy for the {$15000.00} yet the portal indicates the correct amount at {$0.00}. Clearly, a {$0.00} figure indicates that PNC didnt access the loan documents from BBVA oXXXX the XXXX XXXX If PNC had accessed documents that didnt support the full amount it is reasonable to assume that at least some dollar figure would have been approved. But that didnt happen here. It shows XXXX. That means the bank didnt access any documents. When I spoke with XXXX of their employees in XX/XX/XXXX ( a XXXX XXXX XXXX ( XXXX XXXX I PNC, XXXX, ( XXXX ) XXXX XXXX ) ) I was told that PNC didnt access those documents even though both BBVA and the XXXX XXXX the loan. Therefore, the blocking of the XXXX forgiveness portal due to an outstanding discrepancy is truly a problem of PNCs own making. I did however submit to PNC the documents I originally submitted to BBVA but so far PNC will not accept them for underwriting. Instead they are demanding a host of documents that I never had to submit to either BBVA or the XXXX.
Company Response:
State: CA
Zip: 95677
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/2018 my husband passed away. I had a problems with your bank that refused to give me any information on my husbands accounts. This bank told me that a XXXX XXXX called your bank and announced that me XXXX XXXX gave him my husbands law business. I informed the the bank that was a lie. XXXX XXXX Was listed only if he chose to purchase the law practice. But he refused. In the event if my husband died. This XXXX XXXX called the PNC bank before I chose to act on the Will, which I have not read the Will nor did I act on any executive matters because XXXX XXXX had the Will in my husbands office. I was totally breaking down and ask to speak to the manager. The manager but me out of the bank without giving me any information. This bank allowed the man XXXX XXXX into my husbands bank account and gave this man as well as XXXX XXXX the paralegal in the law practice all the information on my husbands accounts. I was very ill for days alone with the grief. I begged this bank to help me, t needed information on this account and accounts from clients. I had court probate papers. XXXX XXXX only made a phone call and your bank helped XXXX XXXX To steal my husbands law practice.
Company Response:
State: DE
Zip: 19977
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: We were originally banking with BBVA bank and did not get the documents from PNC back in XXXX that BBVA had been bought by PNC bank and they were transferring our bank to PNC. So all of a sudden the weekend of XXXX we were without any access to our bank account. When we couldn't even log onto our bank account we called BBVA who informed us that there had been a merger and that we were now with PNC and to call PNC as they have all the info we would need. We had no idea who PNC bank even was because there is no branch anywhere near where we live and there also aren't any ATM 's near us for PNC. After being on hold with PNC for hours on Saturday we still didn't really have any answers. BBVA kept telling us that they literally couldn't see any info about our account. PNC said to try to go to an ATM and that would give us the exact balance in our account. We didn't even know how much we had in our bank account. They also said that our debit cards would work fine. We tried the ATM trick and couldn't access it at all. Plus we were going to be charged a fee just to check our balance. We also tried using our debit cards and they didn't work. So we called back again and spent hours on hold, in which time we asked that they transfer us to a supervisor because of the confusion and the info they gave wasn't working. They refused to transfer me to a supervisor saying the info they gave was correct and we can go to an ATM. They didn't believe us that we had tried it. I finally got to a supervisor because I have worked in call centers before, I knew he had to keep me on if I wasn't being abusive so I made loud noises until he transferred me to a supervisor. It was juvenile but we needed to talk to someone who knew what was going on. I also would be on hold and the hold music would stop and it would say it was transferring us to a rep but then would go back to ringing again. I could not actually get on with anyone for a long time, spent all of Saturday and Sunday trying. PNC didn't believe us and said everything was going super well and we were wrong about the problems. Meanwhile if you go online there were tons of people with the same complaints as us. One post was from an elderly lady who was stuck on the side of the road and couldn't get a tow truck because her card wouldn't work. Many, many really horrible stories like that when I checked # PNC. I got to a supervisor who told me I was wrong about the calls not being transferred to a rep, until I made her stay on hold with me trying it and then believed me. I spent the entirety of my weekend off work trying to get answers. I have a severe anxiety disorder and them doing this type of thing to us was making me have XXXX XXXX. I told them this, that not knowing how much money I have and if I could use it is not a decent way to treat their customers. The entire time both BBVA and PNC didn't want to help us. They did a merger over a long weekend, causing thousands upon thousands not have access to their bank account. And when my spouse talked to PNC 's CEO he told us we should thank him for how well the merger went. Then when we did finally have access to our bank account PNC showed a large payment we made to XXXX as having been debited out of our account. I even checked with XXXX to make sure they had received the payment. So we made a grocery trip to XXXX and then on Monday we were hundreds of dollars negative. When I called PNC they couldn't even tell me what put us over. I spent hours again figuring it out. Apparently PNC will take out a debit and then will just put it back into the account if the person you made the payment to doesn't take it out right away. I was told that I was supposed to still be using a leger for keeping my debits tracked, even though I have online banking and therefore should not have to deal with a paper leger and keeping track of my debits, that should be what the bank does now that it's the 21st century, and I don't write out checks. We have been with and made payments to XXXX for 7 years previously and no bank had ever done this to us before. Any bank right now should have the technology to show debits and the amounts of available balance we have accurately, again it's the 21st century. We hadn't had a negative bank account in years, we check our bank account every morning and throughout the day, so we are very diligent to make sure we have enough money in our account. But the fact that PNC couldn't even tell me what put me negative is really not good. I should be able to at least accurately given that info by my bank. We then made a complaint against PNC and BBVA for the way the merger happened and our negative bank account. We asked that whoever reviewed the complaint listen to the calls we made to both BBVA and PNC. The complaint came back that nothing had been done wrong by either bank. No mention that any calls had been listened to. My spouse asked again when he talked to someone that they listen to them and they stated they couldn't. I have worked in a call center as well as live in WI which is a one party consent state so the calls are definitely able to be pulled and listened to. Meanwhile PNC sent us to collections for the negative bank account even though we called them and told them we'd gotten the notice and it's literally illegal to send someone to collections while a complaint is ongoing. After multiple complaints to PNC all of them have come back either stating nothing was done wrong by PNC or BBVA or they just haven't responded to us at all now. My spouse keeps calling and leaving messages and we are not getting any calls back. They are also supposed to respond in a 30 day period but that did not happen. Then on XX/XX/XXXX the XXXX XXXX, WI police came to our door ( our local police ) stating that my spouse had threatened self harm and XXXX mutilation when they were talking to PNC bank. Truth be told we haven't been kind at all to PNC. They have been nothing but abusive and horrible to us since all of this started. We have been lied to and talked down to by pretty much everyone we've talked to. So my spouse was not kind, but I know for a fact that they did not threaten self harm or anything like that. I was literally on the couch next to them when they made the call. Also, we spoke to the XXXX XXXX police recently and they stated that they received the call on XX/XX/XXXX but the last time we talked to PNC was XX/XX/XXXX and XX/XX/XXXX. XXXX XXXX responded the same day because they are legally required to for a wellness check. So PNC didn't call the police because they were concerned about us, if they did they would have called back in XXXX when we talked to them. We believe, after investigating with the police in XXXX XXXX that we are being targeted by PNC bank. Every time we tell a friend or relative about it they completely agree, why else wait a month to call for a wellness check? The cops too think it's really strange and told us to get a copy of the call. To date PNC has refused to either give us the call recording ( which they legally have to do ) I checked into it ), or tell us the person who made the call to the police so we can make a complaint against them. As I mentioned I have severe mental health, the police randomly showing up at my door was incredibly scary and again I had a major XXXX XXXX. I also found out hours after my grandma had passed away and when we talked to PNC they were so nasty to us. At this point we want the call recording so we can make a complaint against whoever called the cops at PNC because that could have ended badly. Not to get political, but it's pretty much every day we see the police using force against citizens, so it's not the best idea to just call and say a bank customer is acting crazy out of spite. That seems to be the only reason for the call, spite. Below I listed the complaint number, it's the same complaint ID for every complaint, we kept rejecting it as PNC clearly did wrong in this situation. Complaint XXXX submitted on XX/XX/XXXX Received feedback on XX/XX/XXXX ( response to complaint should be received within 30 days, this was well over that. I spoke to a supervisor in the complaint department who told me this info. ) Complaint XXXX was reopened after we received the feedback.
Company Response:
State: WI
Zip: 54701
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I financed a new XXXX in XXXX of XXXX with BBVA. Last year PNC announced that they would be taking over BBVA and all of its loans. Immediately there where problems for my account. I was locked out of my online access, the hold times were extremely long, I could not pay my car note the weekend it was due because the systems were down for the merger. Once the systems are back up I start getting calls and text from PNC about my bill. I assumed that this was a mistake because I had made a whooping XXXX payment on my own previously so there should be no way for me to be late or owe anything at that current moment. The calls, text, letters, and emails consistently continue to roll in. I finally get a moment to call PNC back, I hold on the line for XXXX minutes to get a rep to tell me the big hoopla is over {$70.00}. Even tho I paid XXXX to this loan in advance I was harassed for {$70.00}. PNCs explanation? The way their system applies the payments aint was {$70.00} short on a future payment and thats why I was being harassed. A couple of months lateXXXX XXXX XXXX XXXX XXXX and was XXXXd with XXXX. I called PNC to let them know ( the hold time, still ridiculous ) and see how I could work with them on payments until Im back on my feet and they have me make a huge payment and take XXXX of my note for 3 months that will go to the back of my loan but only if I can make those 3 payments in full on time. XXXX of XXXX is still a lot. Im asked a million questions just for that?!? The rep gives me another number to get another depart that may or may not be able to do anything for me but Im for sure in for another long hold. After over an hour I hang up. I try a few more times to reach that department, and then I try to refinance directly with PNC but I was denied after I was encouraged by their suggestions via email and in my portal. My credit score drops from this and I get a new inquiry. 2 weeks ago PNC reports a late payment to the credit bureaus and puts a note that its because of a natural disaster. This company is impossible they are rude disrespectful and unhelpful. They dont care about anything but hunting for blood. They are a horrible predator in the financial world and I got stuck with them with no choice and no way out now they are ruining my credit so Ill never get back on my feet sending me loan notices that I owe XXXX immediately. Even 2 car notes is not that much but they didnt give a reason why.
Company Response:
State: CA
Zip: 90249
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My account with PNC was closed in XXXX of 2019. Since then this account has reported inaccurate negative information on my report. I have disputed the 30 days late payment that is showing on my report multiple times and have tried reaching out to PNC and all the credit reporting agencies. PNC tells me to dispute with the bureaus and the bureaus tell me to dispute with PNC. They are giving me the run around.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I was scammed by a guy who we thought worked for XXXX. The purpose for calling XXXX was to reverse some charges to my bank account. The result of the scam I was defrauded out of {$6400.00} out both checking accounts. I contacted PNC immediately on XX/XX/XXXX, trying to stop or freeze all those tractions that were made and was told that they couldn't do anything until after the charges left pending and then I could file a dispute. Once those charges left pending on XX/XX/XXXX, I filed a dispute of which was determined as valid transaction therefore my dispute was denied on XX/XX/XXXX. I am now trying recover what monies that I lost and I feel that if PNC had stop or froze those transaction I could have recovered the money that I was defrauded out of.
Company Response:
State: OH
Zip: 43232
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-24
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My vehicle was repossessed on XX/XX/22. I called them to get the balance I needed to pay in order to get the car back they told me I needed to do a quick collect payment or pay at branch. There are no branches near me and no one does quick collect payments near me. I paid XXXX via check free pay on XX/XX/22. I verified with check free pay that my payment was delivered and now it is XX/XX/22 and they still cant find my payment and are refusing to release the vehicle even after I sent in receipts. This is affecting my life in a negative way and this is fraud as they have almost XXXX dollars and are refusing to help me.
Company Response:
State: MO
Zip: 64804
Submitted Via: Web
Date Sent: 2022-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A