Date Received: 2022-09-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My checking was hacked and funds were fraudulently withdrawn from my account. PNC ( apparently ) denied my dispute. PNC closed my account with a negative balance, stating abuse, with zero notice. Now, my account is being reported to XXXX XXXX stating that I have an unpaid balance, even though it was paid later. The account was negative for 22 days before being closed and reported as charged off. Didnt even give me the courtesy of 30 days which then couldve resulted in being paid prior. I was never even given an option or chance to pay prior to the account being closed. I was never notified of anything other than a 20 day late notice, but I was under the impression the investigation was still being investigated. I spoke to the branch, and they confirmed that the letter was never sent.
Company Response:
State: KY
Zip: 40160
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: To : Consumer Financial Protection Bureau XX/XX/2022 PNC Bank Attn : XXXX XXXX Executive of Client Relations From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Alabama XXXX Re : Complaint : XXXX PNC Reference XXXX XXXX Page 1 of 2 Dear XXXX XXXX XXXX would like to clarify some points of misrepresentation in your XX/XX/XXXX, 2022 response to complaint # XXXX. These are as Follows : 1. To clarify XXXX XXXX XXXX on my behalf made a wire transfer to an account holder at PNC Bank and were paid for their services in so doing. 2. At no time did I ever state or represent the fact that I was a signer or account holder on any PNC account. 3. My reporting of this fraud and scam involving a PNC account was done the same day as to which the fraud was committed and discovered. FYI 1 day after the wire transfer was initiated. And seek your help. 4. XXXX XXXX Bank on my behalf tried to recall the wire transfer and at no time did I personally ever request PNC Bank for a refund. XXXX. All actions taken by me were performed by a XXXX XXXX Agent acting on my behalf per their procedures and actions in reporting Fraud. It appears that PNC Bank per your letter has no intention of investigating this fraud that was committed against me by an account holder of your Bank- PNC Bank . PNC Bank has direct knowledge and information involving the accounts used to commit fraud involved yet failed to act accordingly when notified by investigating a act of fraud. Update involving Fraud : The following information is being provided to PNC Banks to validate the fact that Wire Transfer Fraud has occurred. Working with the XXXX XXXX XXXX Office located in XXXX Alabama XXXX. Lead Detective XXXX XXXX XXXX # XXXX. The District Attorney in XXXX has issued a warrant for the arrest ( No Holds ) for an XXXX Female in the XXXX Texas area. She has been positively identified using PNC Bank video surveillance footage as the person who made the withdrawal of the funds transmitted via wire transfer whose origination at XXXX XXXX XXXX Location in XXXX, Alabama to a PNC Bank location in XXXX, Wisconsin. The withdrawal took place in XXXX Texas. Here are my questions for PNC Banks Loss Prevention Departments and Consumer Financial Protection Bureau.. 1. Why isnt it the responsibility of PNC Bank to investigate fraud committed in wire transfers when notified an act of fraud has occurred? Questions Continued : Page 2. 2. With regard to Wire Transfers using XXXX XXXX and PNC means and methods to conduct wire transfer service for bank customers and being paid for their services is this a blind process with no controls or failsafes to combat or minimize fraud? For your Consideration At the time of transfer my Banking professional XXXX XXXX XXXX in XXXX Alabama was asked to place a 48 hour hold on the funds- to prevent the funds being withdraw prematurely to allow my wife and I time to drive to XXXX Wisconsin to verify vehicle was as represented. XXXX XXXX said XXXX XXXX cant do that. I asked if he could verify the recipient banking info and he said he could not do that either. XXXX XXXX noted the paperwork for the funds to be transmitted looked legit. XXXX XXXX noted, If a recall was needed it would need to be done in a couple of hours after the wire transfer was sent, Opinion : With regard to question 1. I believe this should be the banks responsibility to work together to investigate and prevent FRAUD. They have branches and locations all over the county and working together to protect their customers interests. And if it is not their responsibility to protect their customers and investigate fraud committed using their means and methods something needs to change, 2. When doing wire transfers time of the essence in most cases involving purchases. Why cant a consumer place holds on funds or detail instructions of dispersal as part of the wire transfer transaction? Common sense dictates in allowing holds and ( or ) instructions related to a wire transaction would eliminate fraud in which the consumer needs time to vet a purchase in an effort to safeguard their funds. XXXX. In this case PNC seems to be the bank of choice for these scammers. This has not been the first time according to the former Owner of XXXX XXXX Wi. and until these criminals are brought to justice it will continue to happen. Without requiring Banks to investigate Fraud committed using their means and methods will proliferate those who continue to prey on those who intentions are above board. Banking Institutions have direct access to account information and the person ( s ) or parties who commits these acts. Banks have much more resources than their consumers to investigate and fight fraud. In closing, XXXX XXXX and PNC Bank are at fault. Wire Transfers from One Bank institution to Another Banking Institution should be safe. Because of their means and methods and or lack of controls designed to minimize fraud. I have been harmed financially. I believe it is only fair that I be compensated for the amount of this transaction {$11000.00} and PNC Bank and XXXX XXXX be held accountable for paying it back to me. While the amount in questions may seem small to these 2 banking institutions it represents a year of my life as a XXXX XXXX XXXX XXXX XXXX. And I now know and understand PNC Bank failed to act when being notified of fraud committed by an account holder of their bank committed against me. PNC Bank and XXXX XXXX should pick up this investigation and see it through until and prosecute those responsible for committing wire fraud using the banking systems of these 2 Companies. In so doing they will know who the culprits are that abuse their system and possibly uncover flaws in the services and their practices to safeguard assets for all American Consumers. Respectfully, XXXX XXXX XXXX
Company Response:
State: AL
Zip: 351XX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC Bank has implemented a system that processes debits before credits. This results in potential temporary overdrafts during nightly processing so that PNC can charge an overdraft fee. The daily balance is never negative in this instance. See attached bank register.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX PNC Bank closed my checking account and my credit card account without my authorization or notification. Along with taking over XXXX in funds rendering them inaccessible causing extreme inconvenience and still have not received my money. I had a altercation with an employee over customer service and filed a complaint with the bank itself. I closed my money market account over this dispute. However I left the checking account open and have direct deposit. This will cause several payroll checks to be returned to employer due to not being able to deposit resulting in severe delays in getting my payroll checks. I was assured by the bank that my account would not be closed when I filed my complaint because the employee ( XXXX XXXX ) I had a disagreement with threatened to close my account during altercation. I was later contacted by Executive Client Relations specialist XXXX XXXX regarding my complaint who told me they would be looking into the matter. Then on XXXX first my account was closed and my money was seized. This is theft of my federally insured funds.
Company Response:
State: KY
Zip: 40214
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My wife and I are XXXX, Medicare folks, on a fixed income. In XX/XX/2022, I received a call from XXXXasking if I authorized a purchase and when I realized something was wrong hung up the phone. It was too late I became a victim of XXXX scam in XXXX XXXX. The scammed accessed my cell phone and sent a XXXX for {$2500.00}. I immediately drove to PNC same day and was told they would research it. I received a call from PNC and was confused by all of the questions because they kept asking me if I gave them my account password and I kept saying no I would never give my bank password but somehow PNC said the transfer came from my phone which was part of the scam. I never accessed my bank account t but when I looked up my XXXX account the scammers somehow accessed XXXX. I pleaded with the rep, was transferred around and was told I would get a call back. I spoke to the PNC Client Services and the rudest lady said it was my fault I gave them my account. I sent the XXXX a letter and the lady called me back and said I shouldnt have done that and now there is no help from PNC. Out of fear I closed my account but later learned that my IRS stimulus payment was deposited in that account. I lost {$2500.00} which was taken from the IRS Economic stimulus payment. Its been so hard and a year later my wife and I are still suffering. Ive read several news articles and stories of victims who were scammed but their banking institution did the right thing. Im asking for help because I need it.
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2022-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: About a year ago I filed a complaint with PNC Bank after they repossessed my car. PNC Bank admitted fault and fired an employee who had misrepresented PNC 's policies. I had prepaid a year in advance and payments and instead PNC had switched the payments over to a lump sum towards principle despite the fact that the payments were earmarked for monthly payments. I talked with PNC executives and they resolved the case, admitted fault and refunded me most but not all of my costs including damage to my vehicle and the mental anguish caused by PNC 's negligence. Once again after depositing nearly a Year 's amount of payments for my auto loan in the month of XXXX and despite having a record of automatic payments taken from my PNC checking account, PNC has sent the loan to collections. I attempted to contact the PNC executive who had handled my case before and she did nothing personally to resolve my issue. On top of this, my auto payments include late fees despite coming from a PNC checking account to a PNC loan account and I am missing statements which are made unavailable to me on the PNC online platform. I'm in fear that PNC will once again repossess my car. I am also worried that PNC is carrying out fraudulent activity targeting myself and others on a systematic level. I do not believe a normal banking practice to leave out various month statements. Over the recent years PNC has settled numerous class action lawsuits involving allegations of fraudulent activity. I believe I may be one of a class of victims who have been targeted by PNC 's auto loan department.
Company Response:
State: PA
Zip: 18015
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My name is XXXX XXXX. I contacted y'all last week. Someone hacked my account and changed my email and security questions, and y'all won't help me.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX and XXXX a wire for {$50000.00} each day was sent to PNC ( totaling {$100000.00} ) for XXXX XXXX were credited to a account not held by XXXX XXXX. This error was due to wire fruad and PNCdid not match up the name on the account as they are required to do for wires. The routing numberXXXX and funds were credited to XXXX not in the name of XXXX XXXX as instructed.PNC has not responded to any request for the return of my funds. PNC did deposit in the correct account for XXXX XXXX. The account name on the was clearly indicated to be for XXXX XXXX - see attached wire transfer XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX United States Futhermore - they failed to respond for ever 4 months to the Hold Harmless letter/request to return funds from THE XXXX XXXX - XXXX XXXX XXXX below to verify - ** Please see attached email string XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ohio XXXX XXXX : XXXX Mobile : XXXX This has been devisating to me and family and I greatly appreciate you attention to this matter. I had made a prior request, but the issue at hand was not addressed by PNC Bank
Company Response:
State: OH
Zip: 43015
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I called PNC regarding my mortgage account. I called to inquire about PNC attempting to pull a mortgage payment from my financial institution. I inquired with a PNC staff member how many times they would attempt to pull the payment from my account to determine if I needed to make a payment over the phone or just wait until PNC completed the transaction. The staff member indicated that they did not know how many times it would be pulled. He encouraged me to wait to see if they would attempt another time. I express concerns that fees would be charged on my account and that I would be reported late. The staff member indicated that I would not be reported late until 30 days and said that no fees would be assessed on the account because I am in California. I expressed concern that he was not able to answer my question and asked that he consult with a supervisor/manager to find out. After a period of being placed on hold, he returned to the call and indicted that he was not able to get the answer. Essentially, I was supposed to make a decision on misleading and incomplete information. Upon further research, I learned that if I had not made the payment on XX/XX/XXXX PNC would have charged me a late fee. This concerns me because the PNC agent was encouraging me to wait to see what happens and to wait another day. This would have allowed PNC to charge me a fee. I advised that I was concerned with the lack of information and training he was provided. I made a payment over the phone on XX/XX/XXXX and filed a complaint with the staff member case number XXXX. Since the incident mentioned above, I received a notice that a {$25.00} fee was assessed on my account due to a Non-Sufficient Funds on XX/XX/XXXX. This is the first time anyone from PNC has mentioned a fee was assessed on the account. I have concerns over the lack of training staff receive, adequate information PNC provides consumers and deceptive practices in mortgage servicing. PNC staff encouraged me to wait to see if the payment would go through which would cause a late fee. They were not able to provide pivotal information and failed to disclosed fees would still be assessed. PNC recently became my mortgage servicer ; I am concerns that they have predatory practices to collect fees from consumers to increase their profits. I am filling this complaint in the CFPB system because I have made several attempts to work this out with PNC. I have not received a response to the complaint filed directly with PNC on XX/XX/XXXX. In addition, I emailed XXXX XXXX from the Officer, Executive Client Relations as requested on XX/XX/XXXX and no response. I would like to receive an answer to my initial questions, understanding of the training gap, transaction history on my account, and fees waived.
Company Response:
State: CA
Zip: 90650
Submitted Via: Web
Date Sent: 2022-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-02
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: XXXX and PNC Banks I set up a XXXX account to receive money from an individual buying my piano that was listed on XXXX XXXX. The buyer was " out of town '' and a family member would be picking up the piano. The purchase price was {$1500.00}. This occurred XX/XX/XXXX. I created a XXXX account to complete the financial transaction. The " purchaser '' said they needed to make a {$400.00} payment on top of the {$1500.00} because they received an email from XXXX. I followed the instructions. They tried to get another {$600.00} from me and that is when the alarm went off in my head. I contacted XXXX and PNC bank. I filed a dispute for fraudulent representation. I received a notice XX/XX/XXXX from PNC saying my dispute was resolved as a vaid transfer and my claim was denied. So, I lost {$400.00} to a scammer. I have their email address. Since I sent the money through XXXX, there should be a way to track down the person who lied and scammed me.
Company Response:
State: KY
Zip: 411XX
Submitted Via: Web
Date Sent: 2022-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A