Date Received: 2022-12-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I used to bank with Simple which is now owned by BBVA. In 2018 I had a personal checking and a shared checking account. The person I had the shared account without my knowledge contacted the bank to close the shared account. My personal account was also closed and when I called to speak to anyone they would tell me nothing and literally just hang up on me. They would as for my info and until they look at my account they would be rude. I had tried numerous times to get answers as to why my account was closed and why shared account was closed without my knowledge or given notice.
Company Response:
State: TX
Zip: 77072
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 someone went into a PNC branch and withdrew {$220.00} from my account. I did not authorize this person and after talking with PNC it was a human error of the teller. The teller put in the incorrect account number which turned out to be mine and withdrew the money. I called PNC to alert I did not authorize this withdrawal, they explained the error however I was not immediately refunded my money. In the past, I have been given immediate credit however they say this dispute is " different ''. At first, I was told it would take up to 10 business days, and now anywhere from 1-2 business days. The fact that I was not credited immediately for an error that PNC employee made and they acknowledged as such is unacceptable.
Company Response:
State: TX
Zip: 78745
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: This complaint is about PNC and their lack of communication when giving lien releases to their consumers. After my loan was completed I didn't receive any information from PNC through email, text, or phone call. I waited until the end of the XXXX the loan was paid off to start looking into selling my vehicle. When I found a seller I went to a PNC branch to pick up a lien release only to be told it was mailed out to my parents address. It was allegedly mailed on the XXXX XXXX XXXXXXXX but hasn't arrived yet. I requested a new copy be sent to me on the XXXXXXXX XXXX XXXXXXXX and was told there was no way to use express mail. PNC had no issue overnighting a check for me to take out another loan with them but can't get the lien release to me in a timely manner. I haven't been given any explanation for this other than it's not possible. I've also received mail from them XXXX XXXXXXXX XXXX, about a new loan I took out on the XXXXXXXX XXXX XXXX which actually led me to create this complaint. Customer needs are not being prioritized but PNC has no issue making sure you know how to pay them in a XXXX XXXX
Company Response:
State: KY
Zip: 40511
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: In this complain, I report two discriminations I observed when doing refinance with PNC. These kinds of discriminations are systematically implemented in PNC, from individual underwriter to their director. 1. discriminate small lender- PNC discriminate small lender by asking for materials beyond their capabilities, for example, only accept statements printed from a website, which is discriminating the small lenders without a full functional user portal.- PNC also asking forexcessive materialsthat not usually required. 2. discriminate income source- PNC is asking for excessive materialsfor equality income, posing more restriction in the acceptedformat, style. Beyondthis, PNC underwriter also try misleading my current lender to providemisinformation to against me. For example, asking my current lender to explain why I haven't pay the mortgage that not due yet. And PNC also asking my current lender to explain the not existing mis-payment.
Company Response:
State: CA
Zip: 94024
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have tried multiple times this year to open a virtual wallet account both online and in the branch to no avail. I was told I had a previous account that I needed to pay off, and have done so nearly a year ago and yet I still can not open an account and no one know tell me why, I have pulled the credit report agency they use and there is no negative information listed.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been having serious ongoing issues with PNCs method of accounting of my mortgage account. PNC Bank is not transparent. PNC has been using a technique of fancy math accounting in order to take my money. On XX/XX/XXXX, I received a response email from PNC representative, XXXX XXXX. I asked for the negative escrow balance. He stated that my negative balance is {$8100.00}. This balance is incorrect. I then received this dismissive response Great! I will be putting together the letter and have it reviewed to be submitted to the CFPB. The regulatory due date for this submission is XX/XX/XXXX, if the review is not complete by then regulatory allows an additional 45 days. Once it is complete it will be uploaded for you to review. Based on my calculated math, I owe PNC Bank a total of {$5000.00}. Total Negative Escrow balance ( created by inept PNC and confirmed by PNC in prior email ( {$9500.00} - Total Escrow Shortage ( and credits ) Paid and On AMs Account Negative Balance Remaining ( {$4400.00} = {$5000.00} ( negative balance remaining ). Short Summary Of Ongoing Problems/Issues With PNC Bank PNC Bank neglected my escrow account. As a result of this PNC Bank hurriedly paid my XXXX XXXX quarter property taxes in the amount of {$8000.00}. PNC paid this amount in order not to lose its security interest in my property. On XXXX, XX/XX/XXXX, I received a delinquent tax notice from the XXXX XXXX XXXX XXXX XXXX Collector stating delinquency for taxes and late charges in the amount of {$1700.00}. On XX/XX/XXXX, as email instructed by PNC, I started to pay {$200.00} ( escrow shortage ) of which I paid {$200.00} for XXXX months ( XX/XX/XXXX to XX/XX/XXXX ). In XXXX of XXXX, I received an email from XXXX XXXX of PNC Bank with two options of repayment of escrow shortage : {$200.00} or {$180.00}. I choose {$180.00} as the impact caused on my finances because of PNCs negligence was and is causing me deep distress. I started escrow shortage payment of {$180.00} on XX/XX/XXXX ( see email confirmation from XXXX XXXX at PNC Bank. I have paid {$180.00} to PNC Bank every month. Can you help? I can not get a straight answer out of them. I need to pay off balance and get rid of this bank. Thanks.
Company Response:
State: NJ
Zip: 08857
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2022 I escalated an issue for filed disputes with my business and personal checking accounts after which I received new debit cards. I have had to file several disputes this year with PNC. A branch representative informed me that there were active debit cards associated with my checking accounts which PNC mailed out after my past disputes were filed we confirmed I never had these cards in my possession. We came to the conclusion that these active cards easily left my accounts/information vulnerable to fraud, and the branch representative deactivated those cards. The most recent dispute for the personal checking account was never resolved, and I received notice that PNC would be closing the account along with the reserve and savings account associated with this checking account in the PNC virtual wallet. The reason for closure is simply PNCs right to review their relationship and make decisions. As discussed, the closure was triggered due to multiple disputes on the accounts. This is unfair, because my accounts/information were compromised for months without and resolution until a branch representative closed the active cards PNC claims to have sent in the mail. Had they been closed already, I would have maintained a relationship with little to no disputes. PNC claims that my business account may be at risk of closure as well.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have a XXXX XXXX Loan through XXXX XXXX XXXX ( XXXX ) that is serviced by PNC Bank. It is a {$15000.00} loan. The loan was originally disbursed on XX/XX/XXXX. I've paid {$8600.00} towards principal and {$7000.00} towards interest, as of today ( XX/XX/XXXX ). My current principal balance is {$7200.00}. I am not in default and I have auto-payment enabled. I just noticed last night ( XX/XX/XXXX ) that, XXXX months ago ( XX/XX/XXXX ), my account was issued a letter stating an incoming increase in interest rate, from 5.79 % to 7.23 %- which is fine, as my promissory note provides a standard/variable rate. However, at the same time, my monthly payment was LOWERED from {$140.00} ( with a 5.79 % rate ) to {$130.00} ( with a 7.23 % rate ). My original monthly payment in XXXX was {$130.00} and slowly increased through time, eventually becoming {$140.00} in XXXX. Again, this is fine - no qualms with this. However, PNC adjusted my loan with a new payoff date ( 68 month term, finishing XX/XX/XXXX ) without any disclosure, notice, signature, or communication otherwise, absent a letter posted to my loan account inbox. Is the monthly payment DECREASE in conjunction with an interest rate hike not against federal law? I know payments can *increase* due to an interest rate hike - that makes sense. To lower your monthly payment, however, in conjunction with an interest rate hike, literally extends loan repayments by years. I did not agree to this change, nor was I mailed anything reflecting the interest rate change or the decrease in monthly payment. As mentioned, the interest rate change I have no gripes with - that's per the terms of the loan. Lowering my monthly payment, without informing me, and arbitrarily extending the life of the loan, provides me qualms. If a lender is able to increase your interest rate ( which lowers the amount being contributed to principal with no monthly payment amount change ) and is able to lower your monthly payment ( which lowers the amount being contributed to principal ), at the same time ( which further decreases the amount being portioned to principal - XXXX decrease due to interest hike, another decrease due to lower payments ) without permission or otherwise, does that not mean the lender can indefinitely increase the length of loan payoff? The lender already increased the amount of time it'll take me to pay off the loan ( minimum monthly payments ) with the interest rate increase. Yet, they further extend the amount of time it'll take to pay off because they now want to... charge less. For what purpose would they charge someone a lower monthly payment, in conjunction with an interest rate increase, other than to purposefully extend the life of the loan, thereby solely extending the amount of profit made from more interest payments? Extending the life of a loan only benefits the lender as the only increase is interest payments. What is to stop the lender from doing this again in 3 years? What if they again raise my interest rate, and lower my monthly payment in conjunction. At that point, can they not have a new payoff schedule set to complete in XXXX, instead of the current XXXX? And what if they were to do it again, 3 years after that? It is an *indefinite* extension of the life of the loan. As far as I know, no lender, in any service, can do this. If you have a variable rate mortgage, when the interest rate increases, the mortgage lender can not arbitrarily lower the borrower 's monthly payment at the same time. If I am mistaken on this, I apologize for wasting the time of whomever is assigned to handle this complaint. However, I do believe that no lender can lower your principal amount contribution in conjunction with an interest rate increase, without proper notice, or obtaining signature in change of payment details. Again, the interest rate increase is not the problem here- it is the arbitrary lowering of my amount being contributed to principal in conjunction with increase in interest so as to extend the loan indefinitely. At the risk of sounding like a XXXXXXXX XXXX : Are indefinite loans not against the fabric of society? There is no conceivable way that this can be allowed by federal law. I've attached XXXX payment stubs to prove my loan figures mentioned above. XXXX from XXXX and XXXX from XXXX, XXXX. I've asked for a copy of my promissory note, and XXXX informed they are mailing it to me- I can provide that to you as well, once received ( or anything else you may ever need - please don't hesitate to ask ).
Company Response:
State: VA
Zip: 22182
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This was a business loan for XXXX XXXX XXXX I was main stockholder so they put an open end mortgage on my house. The date of loan was XX/XX/2006 which has been paid off for at least 8 years. I need the satisfaction letter sent to XXXX XXXX Pennsylvania XXXX. I have contacted PNC bank more than 45 days ago and also sent them info on this to XXXX Ohio more than 2 weeks ago. No response?
Company Response:
State: PA
Zip: 158XX
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This past XX/XX/2022, my personal bank account with PNC XXXX XXXX group was hacked online. During the time my account was hacked, I was not able to communicate with PNC bank and neither was PNC bank able to communicate with me. I did not receive any alerts or notifications during the online hack, after 60 days of internal fraud investigation with PNC bank and a police report with XXXX Fl police. PNC bank is now sending me letters notifying me that I owe PNC bank {$9300.00} and that I should receive more notification letters with more amount that I owe them. I had in my bank account {$3700.00} that was to pay bills, I never received my money after the investigation and I was not able to pay my bills on time due to. I am trying to take PNC XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX Fl XXXX to small claim court. For I am not responsible to pay back PNC money that was stolen out of my control. I banked with PNC for 9 years and never had a problem. The first time my account ever got online hacked and instead of PNC bank helping me, they confiscated the money I originally had in my bank account before the online hacking. I need help with getting my money back and not having to be responsible for paying PNC bank money that was not my fault taken from my account.
Company Response:
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2022-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A