Date Received: 2022-12-08
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I contacted PNC Bank numerous times over XXXX XXXX to have my mailing address changed since I have moved and no longer receive loan statements from them. For the last XXXXXXXX XXXX, I have called and spoken to their XXXX XXXX XXXX and they indicate that they have my correct mailing address ; they have no idea why I'm not receiving loan statements, and they have never experienced this problem. I know the statements are being mailed to my old address because the residents there have notified me that they still receive my loan statements. I request that PNC Bank change my mailing address and send me loan statements.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Im tired of this happening to me I need this to stop Im tired of taking my time to always keep doing this trying to fix my credit. I found a hard inquiry on XXXX on my chase credit journey report from Pnc bank.
Company Response:
State: CA
Zip: 93030
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Today, XX/XX/22, I sent a number money through XXXX, and it was {$1500.00}. My friend said she would send me double back and she stopped replying to my messages and stole my money. I tried reaching back out and they never responded again. I desperately need it back to pay my rent.
Company Response:
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was about to make a purchase via XXXX for {$4.00} each for XXXX face cream products. After I read that I would be automatically billed monthly for {$79.00} I IMMEDIATELY closed the window, closed XXXX, and did NOT complete the transaction. Later I see XXXX charges from this company for {$120.00} and {$120.00}. I called PNC and they canceled my debit card, filed a fraud claim, and refunded my money. Then they reversed their decision and paid the criminals, taking the money out of my account again. I called again XX/XX/2022 and spoke with a supervisor who said not to worry, that I did not authorize the purchase, I never received any product, I filed fraud immediately when it happened, and notified my bank. My money was once again returned to my account from PNC, and I thought it was all taken care of. Come XX/XX/2022 PNC once again reversed their decision and took MY MONEY out of my checking and paid the criminals for stealing my money. I noticed the reversal and called thr bank on XXXX XXXX weekend and told I could leave a msg with the fraud dept. A supervisor did call me back, told me she would look into this nonsense and told me that she had seen a lot of fraud like this claiming people had actually made a purchase when they in fact never hit the final purchase button. This PNC fraud supervisor told me its a click bait, that they record my keys so even when i backed out and never made the final purchase button that they STOLE my financial info and illegally made a purchase stealing my money! She went on to say that in my case they could not reach the company by phone as it was fake, they had a bogus website, and did not reply to their inquiries. When I called approximately XXXX XXXX I was told that the time to file a claim had passed. Ah no it hasn't, this is the SAME FRAUD CLAIM, not a new claim! I want these crooks punished and stopped from robbing poor people like me!
Company Response:
State: IN
Zip: 46815
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I believe it was around XX/XX/2022 I recieved a refund from XXXX in the amount of {$290.00} & my account was closed & I never recieved it from the bank they were supposed to send me a check I need my money Im a single parent & they never returned the money back to XXXX & everytime I call Im given the runaround & not the help I need in retrieving my money they kept
Company Response:
State: MI
Zip: 48602
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I was given my closing disclosures from PNC and noticed the Grant ( {$1500.00} ) and the discount to the points ( {$350.00} ) were not on there ( XX/XX/XXXX ). I called my loan processor, XXXX, who got ahold of XXXX XXXX my morgage loan officer to find out what happened. I get a voicemail from XXXX on the XXXX stating that I was not eligible for the grant and that he just found out. He also made sure to note that it wasn't that big of a deal. This was 6 days before closing. I immediately contacted customer service and the woman I spoke to said I would get a phone call in 24-48 hours. 48 hours go by and on XX/XX/XXXX I reached back out to customer service. I was informed that no complaint was filed under my name. The woman I spoke to that time was able to transfer me to the morgage department and I eventually got ahold of XXXX XXXX, XXXX 's manager. I told him the situation and he was already aware. He said he remembered my name and he remembered telling XXXX sometime in XXXX that I was not eligible for this grant. He guaranteed me he told XXXX. So XXXX lied in his voicemail because he didn't " just find out. '' I expressed my extreme frustration over the XXXX grant that I was now not receiving and the extra XXXX I now had to spend for the discount points at closing. At this point we are 4 days away from my closing. He told me that if I would have called a couple of days ago that maybe they could have taken the XXXX off. The thing is, I did try to get ahold of someone immediately when I found out. This grant was the only reason I stuck with PNC. I think XXXX knew that too because if he would have told me when he should have, I would have switched lenders and then XXXX wouldn't have gotten his paycheck. XXXX told he would talk with his manager and call me Monday the XXXX to see what they could do. I never recieved a phone call from XXXX Monday the XXXX. I proceed to call and leave XXXX a voicemail on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX with no response. Someone from customer service ( XXXX ) called me on XX/XX/XXXX and told me she was going to forward it to the morgage department because they were unable to handle the situation. I reached out to my loan processor XXXX on the XXXX and contacted her manager XXXX XXXX on the XXXX. Both XXXX and XXXX told me they would contact XXXX and have him get ahold of me. So after all of that I finally get a phone call from XXXX on the XXXX. He told me that my complaint was closed so that's why he didn't call me back. Why would I continue to call him if I didn't still have an issue? Plus, he promised to call me Monday the XXXX with a solution. Surely from the XXXX to the XXXX ( weekend ) nothing was closed. I wasn't even in contact again with anyone from customer service til the XXXX of XXXX. So there is another lie. He told me there was nothing he could do and made some excuses. So now not only am I frustrated with being mislead to believe I was receiving a XXXX grant, but then I was blatantly ignored for 2 weeks. I am furious with the lack of professionalism from PNC. It is VERY clear I am just a dollar sign. I was taken advantage if and brushed aside. I should have been informed the moment I was found to not be eligible for the grant. This was a HUGE and I believe intentional error from XXXX. He didn't want me to find out because he wanted to get paid.
Company Response:
State: PA
Zip: 158XX
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Our account was in default since we missed payments in XXXX and XXXX. We received a statement from PNC bank dated XX/XX/22 that our total amt due was {$760.00} with an outstanding principal balance of {$6000.00}. A payment was made to PNC on XX/XX/22 via XXXX XXXX bill pay in the amount of {$1000.00} which posted to our checking account XX/XX/22. PNC bank repossessed our car XX/XX/22. When we called they said it takes XXXX hours for payments to post in their system, in addition to the time our bank stated. We are then required to pay an additional fee per diem because the payment has not posted and they can not release the vehicle. The new XXXX is $ XXXX {$600.00} more for repossession fees on an outstanding balance of {$6000.00}. This is unfair debt practices and taking advantage of people already struggling to stay afloat.
Company Response:
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/22, I learned that my check XXXX XXXX was cashed to a person that I did not authorized. The check was written to XXXX in the amount of {$66.00}. The check was washed and written to a XXXX XXXX XXXX for {$15000.00}. PNC Bank was notified on XX/XX/22. I was not able to open an account online, so on Monday XX/XX/22, I went to my PNC branch location in XXXX, GA to open a new account while the current account was being investigated. The branch was under staffed and not able to take that day. They referred me to the XXXX location in XXXX XXXX, XXXX XXXX XXXX opened a new account. The bank mailed me an affidavit which I submitted on XX/XX/22. After a couple of weeks, I checked with XXXX XXXX on status of resolving this matter and stated that I really needed my {$15000.00} returned. At that time she asked me if the bank had told me that it would take 120 days to look into this matter. I told her this was not satisfactory. She made a complaint on my behalf. I was was contacted by XXXX XXXX XXXX at PNC. I asked at that time if PNC would provide interim funds. She said it was not possible. She basically said it takes 120 days and there was not anything I could do about it. I received a letter from PNC Bank on XX/XX/22 that showed proof of payment and to call PNC if thought it was fraudulently negotiated! I was upset. XXXX XXXX said it was standard procedure and PNC was still investigating. She said I should file a police report. I filed a report with the XXXX Georgia police depart. Case # XXXX with XXXX XXXX XXXX in late XXXX. I found out later from XXXX that the PNC XXXX request XXXX is XXXX. It is now closing on almost 3 months since the fraudulent check was issued. Check washing has happened often recently, especially for mailed dropped off at the XXXX post office. Other neighbors and friends that I know have received their money from other banks within a month. The banks are XXXX and XXXX XXXX XXXXXXXX. It seems very unreasonable to have this issue take so long. Also, it seems suspicious that the person knew they could write a check for {$15000.00} and it would go through. XXXX Police said that {$1500.00} was the highest amount that had been frauded to date! Basically, I have to call periodically to get updates on this from PNC. The only PNC rep that I have a phone number to is XXXX XXXX in the XXXX XXXX. Her Branch Manager is XXXX XXXX. The person handling my complaint and investigation is XXXX XXXX XXXX. When I spoke to her in XXXX she gave me a number that was never answered and you could not leave voice mails. I feel like they are hoping that I will forget about this matter. I am over XXXX and feel I am being taken advantage of! PNC never has offered to provide funds in the interim while I am out the money. I have asked at least twice. This is unsatisfactory service!
Company Response:
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I closed my account with PNC and instead of closing my account PNC allowed automatic payments to continue to withdraw my account when I had a XXXX balance and PNC overdraft my account. I paid again and found a reversal charge of {$38.00} plus a overdrawn charge of {$36.00}. PNC intentionally overdrew my account because I decided to leave.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: PNC and XXXX XXXX has habitually failed to service mortgage accounts according to Federal Regulations. Myself and my family was impacted by XXXX and as a result I requested mortgage assistance. I was offered a forbearance. Upon completing the forbearance period I contacted the bank to make arrangements to bring my mortgage current. Instead of putting the delinquent payments onto the end of the loan as I had been told. They doubled my payments. And stated that was the only option available. I began making the payments but then was laid off. I called an inquired about the options available and was instructed to break the repayment plan to be reviewed for other options. I submitted a complete application and called to verify if anything was needed. I was told to allow my XXXX five days to review and respond. I never got a response from XXXX my point of contact she closed the application stating the documents were not received. I recent the documents as instructed by a PNC representative. When I check back over two weeks later I was told the documents were never uploaded to reopen my account. In the meanwhile I applied for State assistance. And was informed by the program that PNC has not responded to their request for over a month. Each time I call, I was told that someone will call me back. No one calls back. Neither supervisors or representatives. Ti date I still dont know the status of my TXHAF program or my Mortgage assistance application. PNC is the loan servicer and they have informed me previously that theyre servicing according to the investor XXXX XXXX guidelines. XXXX XXXX has a public reputation of disenfranchising minorities. During this period I have been ill and hospitalized and the stress is impeding my recovery.
Company Response:
State: TX
Zip: 76123
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A