Date Received: 2022-12-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2022, a payment of XXXX USD was sent to a closed account. PNC has since, refused to reverse the payment, sent the incorrect amount to an incorrect address, refuses to contact about the situation in any manner that would give me record of the conversation. PNC refuses to communicate over phone call, and is not accepting any phone calls with recording. I do not consent to one party recording, and the illegal actions PNC is constantly trying to pull is extremely concerning. It has been over 2 months with all signs pointing to PNC ignoring this situation. They blatantly stole money
Company Response:
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-18
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I am still having an issue of opening a checking, savings, and credit card account with PNC Bank. PNC Bank wont open up any accounts for me due to me having a current XXXX on my XXXX XXXX, XXXX, and XXXX credit report. PNC Bank is discriminating against me based on my race and recent XXXX on my credit reports by refusing to open any accounts for me. PNC Bank is in complete violation of the Equal Credit Opportunity Act ( XXXX ) under federal law. I want PNC Bank to approve and open up a checking, savings, and credit card account online for me.
Company Response:
State: MN
Zip: 55343
Submitted Via: Web
Date Sent: 2022-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-17
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: -- Saturday XX/XX/XXXX : noticed XXXX charges on my payroll debit card at PNC bank online that I did not make or authorize to be made totalling over {$400.00}. XXXX were from a XXXX XXXX company ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and XXXX from XXXX XXXXe ( I am on my girlfriend 's account and did not sign up for individual phone service ) After speaking to XXXX people when calling XXXX number on phone and being transferred for a XXXX time I called PNC bank XXXX XXXX XXXX only to be put on hold again so I went in person. I spoke to a bank rep who called and helped me report fraud charges. Account was frozen at this time and new card reissued. She informed me XXXX to 10 days for new card. -- XXXX XXXX XXXX visited bank same location in person bank said they could do nothing and referred me to XXXX number which I again called. They stated XXXX to XXXX XXXX days. Also informed bank at this time I had filed a police report because I received information as to the guilty party and police investigation had been opened and I was given a file number. -- XXXX XX/XX/XXXX called XXXX number to see when funds would be available to pay creditors and told by card services at this time it would be XXXX to XXXX business days AFTER THEY HAD BEGUN THE INVESTIGATION. I had received a voicemail while I was working on this day from card services XXXX named XXXX who left a voicemail. I returned the call during their stated hours of operation after I was off work with no answer and left return voicemail. -- XXXX XXXX XXXX received a second voicemail while at work from XXXX asking to return call. I returned call after work again during their stated hours of operation and left another voicemail for XXXX giving him my cell phone number and hours available for best contact the following day. No response. -- XXXX XXXXXX/XX/XXXX I contacted XXXX via same number given at XXXX and again at XXXX leaving another voicemail at XXXX informing him I was off all day and would have my phone on me for best available contact. received no response for either. -- XXXX XXXXXX/XX/XXXX I received letter in the mail from card services stating tthey had been unable to reach me by phone to assist in their investigation and therefore they were closing my claim and no appeal was necessary however to call the phone number listed below. I immediately contacted the number and was given voicemail to which I left a message with my contact info. -- I have contacted this number numerous times in different days since receiving this letter leaving numerous voicemails and leaving my issue and contact information and have never received a call back or spoken to a real person. I have tried to contact PNC bank in person and via phone and am told I need to call the XXXX number because they don't deal with corporate prepaid payroll cards. I am told by the person at the XXXX number that the card services is responsible for that decision making and they have no say in any outcome. -- The police have asked for information from my previous account which was closed by PNC bank to verify the charges. I have called and requested this to be sent to my residence. I was told XXXX to XXXX business days. I have still not received this information to date. I would appreciate any and all help with this matter and will fully cooperate with any questions you XXXX have regarding the matter. These were fraudulent charges I did not make or authorize and would like my money back in my account. Thank you and here is my contact info : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX MO XXXX XXXX XXXX XXXX
Company Response:
State: MO
Zip: 63125
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My bank closed my account without any reason on XX/XX/2022, and until now I have not received the cashier check with my money I had ... more than XXXX usd.
Company Response:
State: NY
Zip: 11207
Submitted Via: Web
Date Sent: 2022-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-17
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XX/XX/2022 I opened an account with PNC Bank, which included XXXX accounts, Spend, Reserve, and Growth. The balance of those accounts were : Spend ( # XXXX ) {$1000.00} Reserve ( # XXXX ) {$1000.00} Growth ( # XXXX ) {$3000.00} The contract I signed off says ( attached an image ) " No monthly service charge if you meet XXXX of the following : {$5000.00} combined average monthly balance in your Spend and up to XXXX PNC Bank consumer checking accounts you have chosen to link ( including Reserve ) '' My account meets that criteria, but starting in XXXX ( attached a copy of the statement ) they charged me the {$25.00} service fee, I got in touch with them on XX/XX/2022. I received an email refunding me only {$50.00} out of the {$150.00}, I answered asking for a full refund of the services charges ( attached the email ), because I had over {$5000.00} before they started charging me the service, I received a phone call on XX/XX/202 from XXXX XXXX, she said that I had to keep a balance of {$5000.00} in my spending account, unfortunately, I was not at home and had no copy of the contract, she told me that the {$50.00} refund was just a courtesy because I didn't have {$5000.00} in my spend account, and offered me to change to a different service to avoid service charges which I did, when I got back home I asked her by email ( attached a copy ) to receive a detail explaining why they didn't consider I met the requirement. As of today, I have not received an answer from her.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I sold a musical instrument through XXXX XXXX for {$3900.00} on XX/XX/22. Seller sent a check dated XX/XX/22 for {$5900.00} from an account in the name of XXXX XXXX XXXX in XXXX and from a XXXX XXXX XXXX, also in XXXX. He requested that the instrument be delivered by a private courier named XXXX XXXX XXXX from the XXXX XXXX XXXX in XXXX, IL and asked me to send them ( the courier ) {$1900.00} or the balance of check received to for transport fee. I received and deposited the check on XX/XX/22 and once my bank cleared the check and ( about 3 days ) the funds were in my account, I sent the courier the money via XXXX. Three days later on XX/XX/22, my bank removed the full amount of the deposited check from my account stating that it was altered or fictitious. I contacted the company listed on the check ( who is a legitimate entity ) and they informed me that approximately 10 of their checks were forged/ altered. I reached out to XXXX XXXX via email and asked him to immediately return the funds and he stated that he had already sent the funds elsewhere. Fortunately, I did not release the instrument, but I am out of pocket for {$1900.00} and my bank/ XXXX will not return my money even though I only acted AFTER they initially vetted the check and released the funds into my account. I immediately contacted my bank ( PNC Bank ) to report the fraud and asked them to intercede with the recipient of the XXXX transfer and they informed me that there was nothing they could do. I find this preposterous since I only acted once they fully vetted the check and released the funds to me. To add insult to injury they charged me {$120.00} in bank fees due to a brief overdraft situation and refuse to return them to me. I have reported this issue to the FBI XXXX XXXX XXXX XXXX on XX/XX/22 and FTC on XX/XX/22.
Company Response:
State: FL
Zip: 33484
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XXXX after having been members to BBVA compass and having separate checking accounts at the XXXX XXXX branch for multiple years, my father added me to his business account..we went into the branch to have this change performed and signred documents validating that fact... ..soon after my father while going into said branch to reorder checks the staff informed him that he should make his personal and business account one single account. He said he told the staff well as long as no changes were made to the primary account ending XXXX ( XXXX XXXX XXXX XXXX And XXXX XXXX XXXX XXXX XXXX. As of XX/XX/XXXX every account that either of us had was supported by overdraft protection services. In fact, it is a documented fact that for consecutive years prior to that fiscal year my father 's account would go over drafted. Moreover, for consecutive years, usually exactly within the XXXX of income tax season, i would my federal income tax refund, go into the branch, greet everyone, and say ok i want to pay what we owe on my dad 's account, i want to take out enough to do that plus leave XXXX $ to XXXX $ in his account keep XXXX $ to go buys clothes and shoes for my XXXX kids my father and myself... .and leave the remaining balance of my refund in my personal account. In XX/XX/XXXX my father passed away ( XX/XX/XXXX ) and on XX/XX/XXXX his regular social security check funds were deposited into the XXXX account., ... ..my father had no insurance other medicare, no life insurance, no funeral arrangement at all. I took care of my father for 14 years straight, i maid his breakfast, lunch and dinner... ..and i was raising XXXX sons and XXXX daughter on my own with only XXXX a month in food stamps and his XXXX XXXX his XXXX and their XXXX. I had no one to help me pay for his funeral. When i saw that his check did get deposited i assumed that was because it was ok do or me to use that payment... ..in fact the first withdrawal i made was for XXXX which i used to buy groceries to last two weeks because i was awaiting my snap benefit renewal to be approved. Then, i withdrew XXXX on the XXXX or XXXX of XXXX to buy hot foods to feed the family members who started arriving for his service. I then begged my family to lend me the XXXX to have him buried properly and i withdrew the XXXX left as my last ditch effort to my family his brothers and sisters and my sister and that's what we did. Finally, in XXXX, XXXX, later than usual my refund ( IRS ) is direct deposited. The next day thinking that my father and i account is XXXX over drafted i go into the branch and i am treated with disdain and there is a weird, hurried vibe by the staff ... ..i get to the teller inside the above mentioned branch and i say I'm here to pay the over drafted balance and deposit money into that account ( XXXX ). There a hurried unsettled almost frantic kind of " now we got him '' type of attitude within the staff. After minutes ( this is all on camera ) one teller more calm in her actions takes over, the XXXX and another higher up staff member, are close by and the teller ask me ok what did you need sir ... .i say again I'm here to pay the XXXX over draft balance on the account XXXX ... XXXX.my father died and I'm here to pay the last XXXX deposit back because i did not know i wasn't suppose to use it. And i want to add money to it and make a withdraw to go do what i have to do... ..the teller body XXXX spoke volumes as she started to get my requests taken care of and then they had a brief huddle and i got this explanation ... ..ok we are going to have to contact our dispute resolutio department because we didn't know what was happening and security came to our branch XXXX off and wanted their money, so to avoid the problem we paid them for that may distribution and we didn't know what to think because we hadn't heard from you ...... i responded i didn't have money i had been waiting on my tax refund. It came I'm here just like the 4 or 5 years prior. I say so what about the XXXX well you can't keep that account open because your dad passed away so we are closing it and the XXXX is going to be yours but after the XXXX tells us how we are going to handle the situation. That hurt me because i remember the pride i felt seeing our names both of our names on those checks i would still have that part of him alive and they took it. As i write this complaint i realize how poor of a job and how truly unprofessional the people of that branch were and still are ... ... by the BBVA policy regarding overdraft protection the use of that XXXX distribution that i used to bury my father fell on bbva to repay because their statement states any negative balance that occurs when the primary passes away repayment of that overdraft or insufficient funds goes to bbva as a benefit of the overdraft protection policy..about nine to 10 months ago i went into that branch and i asked what was going to become of the XXXX and they stuck to the lie that the social security administration still was reviewing the case ... ... by the staff 's own admission they paid SSA so why would they be reviewing anything. I think they made me out to be a low life as con a thug or something and they passed their own judgement of me and don't want to give me the respect all the millions of other bbva/ PNC members have been given for decades ... ... the XXXX is still just a painful reminder of my father whose life was XXXX well worth more than those XXXX and millions more. They have still not released my ... ... MY RIGHTFULLY OWNED CASH DEPOSIT OF XXXX AND I WANT IT AFTER OVER XXXX YEARS OF EXTORTION AND BULLY TACTICS.
Company Response:
State: TX
Zip: 78221
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Hi there. My name is XXXX XXXX. On XX/XX/2022, the State of Illinois sent a tax rebate check ( i.e., trace # : XXXX ) to my closed PNC Bank checking account ending in XXXX and the check in the amount of {$50.00} was never returned to the State Comptroller 's office. I called the state comptroller 's office to verify that the payment was made. I received the confirmation from the state and a contact number ( i.e., XXXX XXXX ), to reach out to PNC Bank for the payment to be returned to the state. I called PNC and they verified receipt but couldn't verify the return of the check! Neither could they say that they were obliged to return the check to the state by Law. Something was off with this approach! If an account is closed, the Bank is required to return the payment to the sender by Law. In this case, the Bank violated that fact. Upon realization, they hung up and did not answer my calls again. So, I'm reaching out to find someone with a bigger voice to resolve this simple fact that the Bank violated the law and they are hiding away hoping that I don't follow up. I'm a poor person, {$50.00} can make a difference in my life and the Bank just doesn't care. Can you please help correct this wrong which might be happening to countless folks without a voice? Thank you!
Company Response:
State: IL
Zip: 60638
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: PNC Logo VIRTUAL WALLET APPLICATION HELP SECURE AREA You are applying for : Virtual Wallet TERMS & CONDITIONS 50 % Complete 50 % of Virtual Wallet is Complete TELL US ABOUT YOURSELF REVIEW & SUBMIT Completed progress is 50 percent of Terms & Conditions TERMS & CONDITIONS PURPOSE OF ACCOUNT START BANKING You've Been Approved! To open your accounts, please review the Terms & Conditions Fields marked with asterisks ( * ) are required View Terms & Conditions Certify that you agree to the following I've read and agree to all of the Terms and Conditions. I understand that I'll be electronically receiving and signing documents. *
Company Response:
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I tried making XXXX payments from XXXX month which did not go thru in XX/XX/XXXX and XX/XX/XXXX. I did not get any communication in email or phone or text message. All of sudden I see a credit score drop of XXXX points this morning for myself and my cousin. So I went immediately to PNC website and paid it off. But now, this has to be removed from my credit report as well as My cousin 's credit report.
Company Response:
State: NC
Zip: 28027
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A