Date Received: 2020-08-10
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: An accidental transaction occured with company XXXX where I have tried to work with them, but are completely unresponsive in this matter. An accidental booking occured on XXXX XXXX for XXXX. Which was for a booking on XX/XX/XXXX. I advised them this was an accident and I could not afford this charge. I spoke to the host of the listing, who was willing to refund me afteXXXX XXXX noted the cancellation. I cancelled on XX/XX/XXXX. However XXXX never did note cancellation and every call I made to XXXX had " promised '' a call back I never received. As I do not have these funds. My bank denied the charge. However Paypal is constantly trying to withdraw this money where XXXX has advised a " delivered service ''. This is not true, as it was cancelled before delivery. Where they refuse to cancel the charge. Paypal has closed my cases without my input.
Company Response:
State: CO
Zip: 80021
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This complaint involves PayPal. I received {$200.00} in my account over a week-and-a-half ago and they will not let me retrieve it through bank account or transfer. I have called dozens of times and messaged them through customer support only to get a merry-go-round of agents who tell me different things, including that I should take out one of their credit cards. And, this is during a national crisis when I need the money.
Company Response:
State: CA
Zip: 916XX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: My case with PayPal was denied : XXXX I requested assistance with an XXXX refund problem due to an illegally listed rental that I attempted to cancel but did not receive a full refund for. All NUCs were ordered shutdown in Hawaii in XXXX as non-essential businesses, and on the island of XXXX where this rental resides mayor XXXX has never given the OK for short term vacation rentals to resume operating. It is illegal to operate an XXXX rental on the island of XXXX, this includes advertising your business. I would like assistance with getting my full refund for a fraudulent listing of illegal services. XXXX XXXX XXXX XXXX XXXX XXXXXXXX The website may update over time, but as of XX/XX/2020 it states : On XXXX, short-term or vacation rentals are considered non-essential business and illegal to operate. This is because mayor XXXX has still not allowed them to reopen, for which they have sued him. While I feel bad for their plight, they have broken the law and illegally sold me services when the government has forbidden them from doing so. Here are some of the relevant government orders I found : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The shelter order has never ended. Per the NUC clarification guidelines they aren't supposed to operate or advertise during this period. They broke the law, they ran their their business illegally, I just want my money back so I can deal with a business in compliance with the law.
Company Response:
State: IN
Zip: 46060
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I deposited my stimulus payment and Soc.Sec. disability check along with some extra that I'd saved ( {$2200.00} in all ) to my Paypal, account and within 2 weeks it had all just disappeared from my account. No explanation as to where it went or why. After much time and freaking out, I looked like it had been sent to XXXX XXXX, and then XXXX XXXX, and then even XXXX ( with several other places in between ). I received 2 Visa cards which had no dollar amount of how much they were worth, and hints about activating them and using them on cash.app. I'm XXXX, and I barely know how to use my XXXX, and it's too old to even download a XXXX XXXX. I complained to XXXX XXXX XXXX and they made a claim to XXXX XXXX, which I'd never even heard of, but I think that Paypal is responsible for 'losing/stealing ' my money. I'd had my account there since XXXX, and this really shocked me, that they would do this. I really need that money back as it is all that I have. I had signed up to have my government check directly deposited, and the very first month, it was taken ( on XX/XX/XXXX - in 2 withdrawals, one for {$980.00} and one for {$1200.00} ) I have gone round and round with Paypal, but for the most part they just play dumb- they even told me they didn't know where they sent it! Before I noticed that it was gone, I tried to buy a couple birthday presents for my grandaughter, and my card was turned down. Those and a couple more attempted purchases, and my credit is now plummeting. There's no way they can truly make this up to me, but they could at the very least GIVE ME MY MONEY BACK. And, by the way- because they accepted my SSDI check in a direct deposit and then stole it, it needs to be reported to Social Security- along with my stimulus check. I've also questioned XXXX XXXX, XXXX XXXX, and XXXX, and no one seems to know anything! I've never heard of anything so openly crooked in my life! The image I'm attaching says " instant transfer using card ''!! MY CARD?! What business did they have even being in my account?
Company Response:
State: IL
Zip: 615XX
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Other service problem
Subissue:
Consumer Complaint: Every time I try to log in into paypal, I get a message stating, " Sorry, we can't log you in. If you think there's a problem with your account, please contact us ''. I keep getting orders from XXXX that have money deposited into the paypal account, but you won't let me log in to ship the items. Therefore, you are now stealing thousands of dollars from me. I can't contact you without being logged in, and you refuse to answer your phones. You're a terrible worthless company and I'm glad XXXX is moving to their own platform so I won't ever have to deal with you ever again. You won't ever get a single cent from me after this.
Company Response:
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account XXXX There's {$180.00} in it.I need to withdraw money. My account has been more than 180 days since the last payment, but there are still some restrictions that prevent me from withdrawing money.When I withdraw my money Tip : Sorry, something is wrong. Please try again later. Please help me deal with it, thank you!
Company Response:
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account XXXX There's {$120.00} in it.I need to withdraw money. My account has been more than 180 days since the last payment, but there are still some restrictions that prevent me from withdrawing money.When I withdraw my money Tip : Sorry, something is wrong. Please try again later. Please help me deal with it, thank you!
Company Response:
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account XXXX There's {$150.00} in it.I need to withdraw money. My account has been more than 180 days since the last payment, but there are still some restrictions that prevent me from withdrawing money.When I withdraw my money Tip : Sorry, something is wrong. Please try again later. Please help me deal with it, thank you!
Company Response:
State: CO
Zip: 806XX
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account XXXX There's {$180.00} in it.I need to withdraw money. My account has been more than 180 days since the last payment, but there are still some restrictions that prevent me from withdrawing money.When I withdraw my money Tip : Sorry, something is wrong. Please try again later. Please help me deal with it, thank you!
Company Response:
State: CO
Zip: 80602
Submitted Via: Web
Date Sent: 2020-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My paypal card was absorbed by XXXX XXXX. The card number was stolen somehow. My account is secure but the number was stolen from within paypal. I called within a couple of hours but the number printed on the card does not work. I was unable to report the card as hacked. I called paypal and their phones do not work either. Just a recording that says no one is available to help. I tried to send a secure message but replies for the fraud complaint are being answered by offshore group in XXXX that do not understand any complicated issues explain in english writing. They have no USA staff to support us at either XXXX XXXX or at paypal. I finally managed to get logged online and was able to report the card lost or stolen to get it frozen as the only option. Then I sent paypal the secure message that there are pending fraud charges and they refused to assist the merchants that reached out for help and they refused to help me. They forced through the fraud charges after they were notified about them. They allowed items to be purchased using an address that was NEVER on my account and they won't help me. They pushed through all the fraud charges days after they were notified about the fraud, and they wiped out my paypal account, my cashback rewards, and paypal took the money out of my personal bank account to cover the fraud charges on my credit/debit card.
Company Response:
State: FL
Zip: 32825
Submitted Via: Web
Date Sent: 2020-08-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A