Date Received: 2020-08-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Customer Service Agents are repeatedly providing misinformation and providing false information in regards to policies. For over a decade we have used PayPal with absolutely no issues. We started with a personal account and when we established a non-profit organization we opted to start a new business account for it. There has never been a dispute, refund or any other negative activity on the account. However, PayPal has started to place funds on hold. When reaching out to customer service to resolve this we have been given misinformation by no fewer than 4 of their customer service agents. Some have blatantly lied and only backtracked on the lie when pressed to provide proof of the policies they were referring to. On more than one occasion we have provided the requested information only to be met with rejections and requests for information that has absolutely no reference to our organization. For example, they keep asking for vendor information when we do not sell or provide any physical products. At this point my thoughts are that PayPal has decided that they will use customer funds to provide themselves with short term interest free loans. There have been at least 3 support tickets to address this single issue. We have spoken to a " supervisor '' who agreed that the support tickets have been severely mishandled and apologized however nothing is done to resolve the issue. On the last call we were on with an agent for over an hour. There was a request for our vendor information and other information that would pertain to a business selling physical products. During this call it was repeated several times that we have no physical products. We are a non profit organization that provides consulting and services. However we just received another request for this information that in no way applies to us. We are a XXXX organization that is in good standing. In contrast, our organization uses other payment processors and have had absolutely NO issues whatsoever.
Company Response:
State: TX
Zip: 77077
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I gave PA unemployment my checking account # and routing Number for direct deposit with paypal. Paypal received this money in XX/XX/2020. Paypal asked for a valid ID which I sent them after renewing it with SC. SHOCKINGLY, paypal closed my account, and has denied me access to my funds. {$620.00} is being held by PayPal and I am being told they will not send it to me for 160 days. This whole experience is absurd.
Company Response:
State: FL
Zip: 34482
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX multiple transactions where made on my account withdrawing money from multiple consumers. I do not sell a products. Some one hacked my account and stole money from many people moved it into my account then immediately withdrew it. I have contacted PayPal about this and they know there is a problem with security but they are making me go through multiple layers of people to fix the problem. They have made no attempt to call me, i have asked for a supervisor
Company Response:
State: CA
Zip: 93561
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was able to use venmo for all my transfers and payments until last week when they blocked me from using venmo without a reason. Last time I was able to pay was on XX/XX/2020. Never received a communication from Venmo. Customer service doesn't know why and can't give an answer.
Company Response:
State: TX
Zip: 75080
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Scammer phone number : XXXX ( XXXX ) XXXX Scammer 's Email : XXXX Scammer 's name : XXXX XXXX XXXX XXXX XXXX XXXX sometimes they use both male & female first names ) These scammers are preying on people 's paypal personal accounts as well as accounts on websites such as, XXXX, XXXX etc. They contacted me via phone & text messages on XXXX threatening my life and personal data security several times. This way they wanted to force me to pay them money via PayPal. I presume they somehow have managed to illegally obtain my personal information from my profile accounts on the websites mentioned above. I already reported to PayPal com. but no actions have been taken so far. Please help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: Two transactions were made on my paypal acct. I did not make or approve the transactions. I notified paypal and they say as far as they are concerned they were valid transactions and refused to issue a refund. Info is below. Case Closed : Transaction not covered Case ID : XXXX Thank you for reporting this case. After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal XXXX XXXX. Case details Dispute reason Unauthorized access Case Status Closed Date reported XX/XX/XXXX Transactions not refunded We have been unable to provide any refund on the transactions listed. XX/XX/XXXXsuccess online solutionsPayment - {$59.00} XX/XX/XXXXsuccess online solutionsPayment - {$180.00} XX/XX/XXXX XXXXXXXX XXXX Page 1 of 2 Board : Mortgage Brokers , Businesses & Lenders Complainant Information First : XXXX XXXX : XXXX Last : XXXX Address : XXXX XXXX XXXX City : XXXX XXXX : Florida Zip ( XXXX or XXXX ) : XXXX Home : ( XXXX ) XXXX Work : ( XXXX ) XXXX Cell : ( XXXX ) XXXX Email : XXXX Education Level ( Highest Degree Received ) : XXXX XXXX Subject of Complaint Complaint is against : Company/Organization Company Name : Paypal Address : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX State : California Zip ( XXXX or XXXX ) : XXXX County : XXXX XXXX Complaint Details Are you filing this complaint on behalf of someone else? No Summary of Complaint : Someone used my paypal acct to make a purchase without my authorization. I notified paypal of this and they refuse to return my funds, saying that it was a legal transaction as far as they were concerned. Two transactions totaling {$240.00} Was this a joint account? If yes, please give name and relationship of other party. No Enter dollar ( $ ) amount in dispute ( if applicable ) : {$240.00} Date of Transaction :XX/XX/2020 ( mm/dd/yyyy ) XX/XX/XXXX XXXX XXXX Page 2 of 2 Have you contacted or hired an attorney to look into this complaint for you? No Was the product/service advertised? No How/Where/When? Success online solutions thru paypal. Have you submitted a complaint to another regulator? If yes, to whom? No Did you receive a response to your complaint? No If yes, have you received a response from the company that you have entered a complaint against? No
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX was the star of fraud claims against my Paypal account. i opened disputes telling Paypal that i am not a seller, do not have an internet store and to not accept these claims.The claims were for exact amounts $ XXXX, contained no description of item and often notices came in French language. I called the Paypal phone line in California, went through the auto-menu process, they do not have live persons handling the phones due to Covid and still charges/refunds were being made. after a week of not shutting down the account to stop the crime i sent a certified letter to the company which was recieved but i havent had a reply from them in over 3 weeks. i am reaching out to the CFPB for help. there is an internet criminal that is taking advantage of PAYPAL, some innocent buyer and myself. Currently the loss of monies is over {$1000.00}. that is just my loss i imagine that the criminal is doing the same to others making millions of dollars off of cyber crime.
Company Response:
State: TX
Zip: 77429
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Other service problem
Subissue:
Consumer Complaint: I received a PayPal notification vie email ( XXXX ) advising that funds were sent to me in the amount of {$600.00} on XX/XX/2020. After several unsuccessful attempts to log-on to my PayPal Account i opted to reset my password. Resetting my password failed because my security control queries had two issues : 1. My phone number on file had changed for more than four years 2. My verification questions could not be answered correctly. Multiple daily attempts over a week to reach an agent at PayPal was unsuccessful. Direct contact with an Agent was not available due to call volume ... as per the voice recording from PayPal..Utilizing other contact options presented on their website such as the " Message Center '' and " Resolution Center '' was not useful as the majority of options except for a call into the automated phone service required that I had access to my account, which was the reason for the issue. ( I could not access my account ) The sender of the {$600.00} made several email requests to PayPal for assistance with my account access issue, this seems to have been ignored. The Sender have also requested a cancellation or refund of the funds sent to me but this too seem to have fallen on deaf ears. Instead PayPal sent me another email advising that the Sender claimed that products were not shipped as required. This was not the case as the funds sent to me was a " Gift '' amount which was also stated in the email from PayPal I received originally on XX/XX/XXXX. The shell Office for PayPal at XXXX XXXX XXXX XXXX is empty, there is no one available here or any live contact. I visited the office last week hoping to get help but to no avail. I would like the funds returned to the Sender or have my PayPal account enabled so that l can access these funds as it was originally intended for medical purpose. The PayPal transaction Id 's related to this issue are : ( Receiver ) XXXX & ( Sender ) XXXX. There is an active case pending at PayPal, Transaction Details Case number : XXXX Buyer 's name : XXXX, XXXX Buyer 's email : XXXX Buyer 's transaction ID : XXXX Transaction date : XX/XX/2020 Transaction amount : {$600.00} CAD Your transaction ID : XXXX Refund amount : {$600.00} CAD - ( Pending ) Your kind assistance with resolving this issue which has been ongoing for 13 days is appreciated.I can be reached at the above email address or by phone @ XXXX XXXX XXXX for any further clarification.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received funds to PayPal account from a family member via credit card. PayPal is mandating a " 30 day hold '' on the funds. I contacted PayPal via telephone and asked them to either release the funds into my PayPal account, or release them as a refund to the issuing card, they refused both options and stated there was " nothing they could do '' to release the funds prior to 30 days.
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have an account with Paypal and the email address for the account is XXXX On XX/XX/2020, I was surprised that the company took an amount of {$1100.00} from my account, claiming that this amount was due to the damages I suffered from my violation of the use agreement, while there was no dispute between me and anyone who transferred money to my benefit.But Paypal seized the money claiming that I violated the usage agreement while he did not raise any dispute that was adjudicated against me until it is proven that I violated the usage agreement. PayPal will claim that my account follows the PayPal Pte facility. Ltd. is the owner of the stored value facility PayPal, and does not require approval from the XXXX XXXX XXXX XXXX. It is affiliated with Singaporean law and is not affiliated with PayPal, which is based in XXXX. This is very misleading and Paypal uses it for XXXX reasons : First : Paypal did not obtain a permit from the XXXX XXXX XXXX to operate and a screenshot attached to a letter from the XXXX XXXX XXXX XXXX stating that PayPal is not registered with them. Second : The main PayPal site, which we deal with and through which the funds were taken, is owned by Paypal, which is based in XXXX, in the state of California - and it is known that the headquarters of Paypal in the state of California, and then PayPal site is a partner in the process of seizing money Therefore, PayPal does not have a permit or is registered in XXXX according to the Singaporean Monetary Law, and what PayPal publishes on its official website is misleading for clients that legal action must be taken against it. Second : The PayPal website, which is the interface for dealing with clients, belongs to Paypal, whose headquarters are in XXXX, and is therefore subject to XXXX law The XXXX XXXX XXXX must stand up for PayPal for wrongdoing what it does against customers.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A