Date Received: 2021-04-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: My account randomly became frozen on XX/XX/XXXX under the caption " due to recent activity that triggered some security alerts. '' When I tried contacting customer support to try to figure out what triggered alerts and reactivate my account, I received a message stating I would be contacted via email in 5-7 days. In 6 days ( XX/XX/XXXX ) I was contacted via email and still received no definitive answer for what had happened to my account and why. The email stated that the case requires additional attention from another team and that they will reach out to me. Later that same day XXXX received this message : " I AM SORRY BUT THERE IS NO FURTHER INFORMATION OR DETAIL I CAN PROVIDE ABOUT WHY THE ACCOUNT IS Suspended. Do NOT, under any circumstance, tell the account holder that : they are being investigated ; their account is being investigated ; their account iwas suspended by XXXX XXXX or XXXX ; or any other detail or information about who actioned the account or why the account was actioned. '' Since this all began on the XXXX I still have no received information that can tell me what exactly was flagged or why i can't access my account. I have {$280.00} stuck in that account that I can't transfer because of the freeze.
Company Response:
State: NY
Zip: 10452
Submitted Via: Web
Date Sent: 2021-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I was called by an agent of XXXX XXXX XXXX XXXX XXXX, who stated that they were attempting to collect a debt to PayPal in the amount of {$98.00} and change.. I checked my PayPal records going back 3 years. There are no transactions listed in the {$80.00} to {$100.00} dollar range.
Company Response:
State: CA
Zip: 92040
Submitted Via: Web
Date Sent: 2021-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi My name is XXXX XXXX XXXX. I operate an account with PayPal with Reference ID : XXXX. Recently Sat, XX/XX/2021. XXXX XXXX, my account was blocked and I received a mail stating that I can no longer use their service also my funds are going to held for 180 days. I was surprised since I have no issue with any of my clients who has paid us via PayPal. we offer a fair service that only accepts payment once our clients are satisfied with our service to them. Since the mail stated that I violated one of their rules and I wasn't sure which one was it, I mailed them and I was told that my documents didn't match information on their platform. I sent them a mail trying to explain what happened and they haven't gotten back to me ever since. I have attached the conversation with them here, And I am hoping to get a response.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XX/XX/2021 at XXXX XXXX for a deposit of {$6800.00}
Company Response:
State: PA
Zip: 185XX
Submitted Via: Web
Date Sent: 2021-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: NY
Zip: 11218
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has held a balance in the account for 180 days and want to hold for another 180 days. There's no access I can't accept, withdraw or transfer funds and they say I'm a buyer and that isn't true. The honest truth. I've given my driver license and have even linked my bank account and debit card. They won't respond to my calls or emails and I need my funds of {$1300.00}. It's not fair and I'm so very frustrated.
Company Response:
State: CA
Zip: 91790
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for a while but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. This happened after I was switching my name from XXXX to XXXX. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2021 PayPal decided to permanently limit my account I had this account since I can remember You can no longer do business with PayPal ( Ref ID - XXXX ) I also have a credit card with them that I can't no longer redeem the cash back since they closed my account. On Tuesday XX/XX/2021 i contacted PayPal to only tell me there's nothing it's can be done.
Company Response:
State: IL
Zip: 60632
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a new XXXX XXXX card because of fear of compromise. On XX/XX/XXXX I checked my PayPal Account to ensure all cards had been deleted from the wallet section. To my surprise my new XXXX XXXX card has been placed in the PayPal Account without my consent or knowledge. PayPal tells me that someone has access to my card. This is not true. No one has access to my card. Problem is : PayPal for some reason will not remove an old email and mobile that were hacked back in XX/XX/XXXX. One of their customer service reps and I recently changed the primary email and phone number on my account. But their automated system is still asking for an email to be sent to my old email address for verification of my identity and to reset the password. There customer service people do not have a clue as to how to fix this issue. Their actions are robotic. They do not have a clue of an issue of this magnitude and complexity. I have sent numerous emails to no avail. The executive offices will not respond. This lack of customer care is unacceptable for a company like PayPal. Needless to say, If I ever get this rectified, I will have nothing to do with PayPal. Companies do not understand the enormity of these issues until It is felt in the bottom line. In the final analysis : the hackers still have access to my initial email account and they are having a hay day on penetrating my accounts and all because PayPal is unwilling to do their diligence to protect my account information. The old information needs to be removed from their system. Each time they try to verify me via their automated system and I know the answers to the questions are correct, I can not be verified according to their system. They need to update their automated system with the correct information. I am at a cross roads. I need help in fixing this
Company Response:
State: NC
Zip: 272XX
Submitted Via: Web
Date Sent: 2021-04-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A