Date Received: 2022-11-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Please reference old complaint which was closed prematurely. That number was XXXX. Phh Mortagage continues to deliver reverse Mortgage payment 1 to 3 days late depending on the month and associated Holidays. I contactedthe Federal Reserve and they stated thatthere are XXXX windowsduring the day to transfer money thru them to associated banks for Reverse Mortgagepurposes. The first XXXX frames ensure the recipientsreceive their money on the first business day of the month per contract. The third window is too latein the day and causes recipientsto receive money 2 to 4 days late depending on the month and associated Holidays. If PHH would only send the moneyto the XXXX XXXXXXXX time slot earlier, I would receive the money that I pay interest on every day. Thanks For Any Help You Might Render XXXX XXXX XXXX
Company Response:
State: CO
Zip: 80138
Submitted Via: Web
Date Sent: 2022-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I appreciate you taking the time to CORRECT some of the information in my credit file ; however, there is still account that need to be UPDATED. Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) require the XXXX Credit Bureau to validate this account ( A ). I hope this disputed account is updated. I've talked to the bank & they've agreed to update the account. BUT XXXX has some internal block which they're claiming they can use to not update the account because they feel they're above the law. When questioned why they're not accepting the dispute letter they claim they have an internal policy ( which is OUTSIDE FCRA laws ) & they're unwilling to explain why they won't accept the dispute letter ( which is a FEDERAL LAW ). So XXXX feels they're above the letter of the law & will not explain their policy ... as required under Section 609 ( a ) ( 1 ) ( A ) Disclosures to consumers [ 15 U.S.C. 1681g ] ( ( a ) Information on file ; sources ; report recipients. Every XXXX shall, upon request, and subject to 610 ( a ) ( 1 ) [ 1681h ], clearly and accurately disclose to the consumer. If the consumer to whom the file relates requests that the first 5 digits of the social security number ( or similar identification number ) of the consumer not be included in the disclosure and the consumer reporting agency has received appropriate proof of the identity of the requester, the consumer reporting agency shall so truncate such number in such disclosure. & Section 611 ( a ) ( 1 ) ( A ) Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information. If the completeness or accuracy of any items of information contained in a my file at XXXX is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a creditor, the Bureaus shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or update the items from my file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or creditor PHH MORT SVC XXXX Date Opened : XX/XX/2006 Balance {$470000.00}
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Dear XXXX XXXX : Thank you for contacting the U.S. Securities and Exchange Commission ( SEC ). Please note that mortgage and loan-related complaints generally do not fall within the SECs regulatory jurisdiction. The SEC regulates and enforces the federal laws that govern the sale and trading of stocks, bonds, mutual funds, and other securities. Our website, https : //www.sec.gov, explains what we do in greater detail. The Consumer Financial Protection Bureau ( CFPB ) is the government agency that deals with mortgage-related complaints, so we suggest that you contact the CFPB with your concerns. You may submit a complaint by completing the CFPBs consumer complaint form available on its website at https : //www.consumerfinance.gov. You may also contact the CFPB directly at the address and telephone number listed below : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We hope this information is helpful. SincerelyXXXX XXXX XXXX XXXX XXXX XXXX XXXX U.S. Securities and Exchange Commission www.sec.gov www.investor.gov XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : MY QUESTION HAS TO DO WITH SECURITIZATION OF MY MORTGAGE WITH XXXX XXXX. AFTER SENDING MY MORTGAGE INFORMATION TO A WEB BLOG CALLED XXXX XXXX XXXX ; I WAS INFORMED THAT INDEED MY MORTGAGE WAS ONE OF THE THOUSANDS THAT THE COMPANY ILLEGALLY SECURITIZED. I DID/DO NOT HAVE THEIR FEE TO PROCEED. HOW CAN YOUR ADVOCATE HELP ME? ... XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am the victim of a bait-and-switch predatory mortgage loan scam by PHH Mortgage Services, XXXX XXXX XXXX Trustee for the securities, ) XXXX Mortgage Solutions ( XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX the mortgage broker ), XXXX XXXX XXXX XXXX XXXX 's ( the ratings agencies ) and various investment banks. I applied for a regularly amortizing {$320000.00} mortgage that would allow me to purchase and own my home free and clear after making the fixed payments over the life of the loan. The broker, XXXX XXXX XXXX XXXX, said I was approved for a 45 year regularly amortizing mortgage. I thought the 45 year term was odd but I trusted the broker to be acting in my best interest. But XXXX XXXX switched the mortgage documents at the closing table from the regular 45 year mortgage to a 30 year mortgage with a massive $ XXXX balloon final payment equal to more than 72 % of the original loan balance. The XXXX XXXX and XXXX could easily see from my application that there was little to no chance of me having that much money to make the final payment at age XXXX when the balloon payment was due. I later read that they targeted older, minority borrowers like me for this scam. The actual amount of the balloon was hidden in the fine print, and was not specified in the mortgage agreement or the mortgage note. The loan was structured for me to pay my loan for 30 years and lose my home to foreclosure in my old age. The broker, the lender, their business partners and their investors fraudulently enriched themselves at my expense for 30 years, and then snatch my home back. I did not apply for this kind of mortgage. The XXXX XXXX knew my family and I had to move out of my apartment and into my new home the day the closing papers were signed, and that we would feel trapped into signing the switched loan papers. This scam mortgage loan was at a much higher rate and filled with excessive fees to unduly enrich the lender, the broker and their business partners. They placed in a trust with other scam loans, gave the trust a bogus XXXX rating and sold it to institutional investors as a high yield, low risk an asset backed security. Because of the higher interest rate and excessive fees, my monthly loan payments were the same amount as a regular, steadily amortizing mortgage. Instead of gradually reducing my principal to XXXX, almost all of my monthly loan payments have gone to the investors, the servicers, ( XXXX XXXX XXXX XXXX, then XXXX XXXX XXXX, and now PHH, ) the lender ( XXXX, ) the trustees ( formerly XXXX XXXX, then XXXX XXXX XXXX and now XXXX XXXX XXXX, and their various business partners. Two modifications followed. Never did I apply for a mortgage modification with a final balloon payment. Never was I told in advance that I would be getting a mortgage modification with a balloon payment. After approving me for the modifications and accepting my trial payments, the lender once again surprised me with loan papers that included a massive final balloon payment after 30 years of payments. It's my understanding that mortgage loans like these -- where there is zero probability that the borrower will be able to make the final balloon payment and repayment is likely from liquidation or foreclosure of their primary residence -- are considered unconscionable and are illegal. PHH used the courts paid for my the taxpayers to obtain a foreclosure decree. They fast tracked the sale of my home, but I stopped the sale by filing for protection from them in the bankruptcy court in XXXX, XXXX. But PHH has not applied any of my {$59000.00} in loan payments to them since then to the debts they claimed I owed. When I tried to refinance in XXXX, XXXX, PHH sent me a payoff quote that was almost the exact same amount they said I owed in XXXX when I filed my XXXX XXXX petition. I asked them why I still owed virtually the exact same amount after paying them {$52000.00} over the three years. In PHH sent me a loan transaction history dated XXXX that showed {$0.00} ( zero ) of my loan payments since XXXX, XXXX. There were no transactions at all after XXXX, XXXX. I notified PHH of their error, sent them proof of payments from the XXXX XXXX Trustee and asked PHH to update their transaction history, but PHH has refused to do so. Instead, PHH just keeps adding more fees and claiming I must pay them more money to refinance or sell my home. I know PHH has loan accounting records that show running balances of how my payments were applied to the principal, interest, fees and escrow they claim I owe them, because they keep generating statements claiming I owe them higher and higher amounts. They just won't tell me how they arrived at those higher amounts. PHH sent me Reinstatement Quotes in XXXX, XXXX and XXXX, XXXX respectively, claiming I owed them {$110000.00}, then six months later {$130000.00} just to be current on the mortgage -- exclusive of over {$5000.00} in additional " fees. '' Why does PHH continue to refuse to send me a detailed accounting of how my payments were applied to the principal, interest, fees and escrow to arrive at these numbers? Why is PHH concealing my assets and attempting to extort money from me this way? I asked PHH to refinance the mortgage to one with a traditional, gradual amortization and NO BALLOON, but they completely ignored me. They also refused to modify the mortgage with a traditionally amortizing repayment structure. PHH has paid $ XXXX in fines to government agencies and private parties for their fraudulent predatory lending practices, but they never fixed the underlying loans. Since PHH thwarted by effort to refinance in XXXX, XXXX, interest rates have risen from 3 % to over 7 %. The combination of the inflated payoff quote and the twice as high interest rate changes my loan to value ratios and loan payment to income ratios so much so that I no longer qualify to refinance. PHH 's fraudulent business practices force me to continue paying them and their investors while I can, but PHH knows that the amount I am forced to pay the bankruptcy Trustee to protect me from them is extremely high. PHH is attempting to collect an unlawful, fraudulent debt. It's my understanding that PHH 's lien is nu ll and void because it was obtained by fraudulent means. Would you please help me get PHH 's lien voided and released? Thank you so much in advance for your help!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 43054
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have missed a couple of payment. my mortgage company is trying to work with me. My major complaint is that I believe that the USDA loan was approved when it should have not been. there are many issues with this house. there is moisture under the sink in the kitchen which is causing the wood to dry root and a nasty smell possible mold. I asked the inspector to check for rodents and believe he did not as I asked. I have encountered 4 rats 3 of which was already living in the house before I moved in. The main bath has rusted fixtures. the deck wood is moist of which may cause more rats. My lawn guy has found a rat nest that was in the front of the house. there are holes that I was unaware before I signed the contracts, that I have found since I've lived here. I am a senior and believe I have been taken full advantage of. Please help me.
Company Response:
State: GA
Zip: 30125
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PHH Mortgage, XXXX XXXX, XXXX XXXX XXXX, FL XXXX. XXXX. Loan # XXXX XXXX # XXXX. I, XXXX XXXX, power of atty for the homeowner with the reverse mortgage, XXXX XXXX XXXX. I, XXXX XXXX, with POA on file with PHH, have requested 3 draws for line of credit in order to pay for my mother 's needed health aides as she is not well and requires assistance. All 3 requests have been denied WITHOUT notice - as I wait for the funds. The first time, when I called to inquire on the funds, they said it needed to be notarized with " Power of Attorney ''. The 2nd request was denied because they said it was signed incorrectly ( after they instructed me how to sign it ) by signing " attorney in fact ''. A third request was signed as instructed and notarized. Without notice, this way also denied stating the signature went beyond the signature area. It is signed on the line and not past it. It is notarized. When I asked to speak to a supervisor after being placed on hold for long periods of time, I was informed there are NO SUPERVISORS OR MANAGERS available to take my call. PHH is refusing access to my mother 's equity. I am unable to pay her bills.
Company Response:
State: CA
Zip: 95008
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Dear Consumer Financial Protection Bureau ( CFPB ) : Please assist with having PHH Mortgage/XXXX provide the document requests listed in this letter and explain the balloon modification cost of {$170000.00} for a past due loan amount of {$29000.00}. Modification was denied by PHH Mortgage/XXXX because balloon modification cost is {$170000.00} for a past due loan amount of {$29000.00}. The following requests are being made to have complete evidence of the disputed past due mortgage loan balance of {$29000.00}. A response to all items listed below is required : 1. Explain why past due balance of {$29000.00} requires a balloon repayment of {$170000.00}? Is it legal to charge {$170000.00} for a loan amount of {$29000.00}? 2. Provide an explanation of why the attached agreed/signed trial payment modification for loan balance {$190000.00} differs from the attached final balloon modification of {$190000.00} + {$170000.00} = {$370000.00} that I did not sign. a. Trial payment modification differs from approved balloon modification by {$170000.00} 3. Provide complete loan history from XXXX to present including but not limited to : a. Detailed line by line loan payment history breakdown is required because after suspense payments of {$5100.00} were applied in XXXX the past due balance did not decrease. b. In fact, the past due balance went UP from {$29000.00} to {$29000.00} after suspense payments of {$5100.00} were applied as per mortgage statements dated XX/XX/XXXX XXXX. 4. Provide escrow analysis from XXXX to present a. Because there is an XXXX XXXX of {$24000.00} that it is unclear where it came from. 5. Explain why PHH is currently returning all payments made for the loan as bank statement proves. 6. Provide copy of all monthly statements from XXXX to present. 7. Explain balloon modification cost of {$170000.00} a. Balloon modification offered by PHHXXXX egregiously harms and fails to help or benefit me the homeowner. b. Abraham v. Ocwen Loan Servicing , LLC Lawsuit - homeowner sued Ocwen/XXXX regarding balloon modification that proved to be detrimental to the homeowner. PHH MortgageXXXX is imitating the same egregious behavior as its sister firms Ocwen/XXXX. It is my understanding that PHH MortgageXXXX offers balloon modification to its customers in default and those that do not sign are then threatened to deed in lieu of foreclosure or short sale their home. 8. Provide the Summons & Complaint filed with the court to foreclose on my property because I never received it. a. All communication from PHH Mortgage currently states that I should deed in lieu of foreclosure or short sale my home
Company Response:
State: NY
Zip: 10550
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Hello, I sent in a request to PHH mortgage XXXX XXXX explainingthat on XX/XX/XXXX, I reached out to the company. At that time my mortgage was LESS than 90 days late. I spoke to a representativeon the phone and she told me exactly what I needed to send in to bring my account current. I sent a cashier 's check of {$6300.00}. That money covered XXXX, XXXX and I was paying my XXXX payment in XXXX. I paid all the way up till XXXX. However, Ocwen claimed that they never receivedthe payment. They said they were researching the payment. I went to my bank and got all the receiptswhich revealed that I got a cashier'scheck on XX/XX/XXXX for {$6300.00} and on XX/XX/XXXX for {$670.00}. On XX/XX/XXXX, Ocwen transferredto PHH and you all lost my payment in the process. I was told not to pay again until XXXX while they look for the money. When the money was found I wasn't even notified, I was never treated with any respect, no one ever returned my emails or my calls. I had to call around the clock! In the end, you never acknowledged your error. On XX/XX/XXXX, I once again reached out to see what was going on with my mortgage and I was told by XXXX XXXX that I would be notified by mail. The mail came and I read that my house was in FORECLOSURE! I was mortified because how was my house in foreclosure when I paid my bill and I was never over 30 days behind? The company forbade me from sending in my XXXX payment until they found the lost payment. I filed complaintswith the XXXX and the Consumer Protection Agency and I am doing so again. Your company responded to my complaint on XX/XX/XXXX and the letter stated : '' On XX/XX/XXXX we receivedfunds in the amount of XXXX which was applied to payments for the period of XX/XX/XXXX through XX/XX/XXXX with an effective date XX/XX/XXXX ''. This response did not address my issue, it doesn't acknowledge that my money was lost by PHH/ OCWEN in XXXX and that XXXX was what I was forced to pay to get my house out of a foreclosure it never should have been in in the first place. I request that the existing fees be waived as I never earned them. Also, any money I was forced to pay that I did not owe associated with a foreclosure that was NO fault of mine be sent. I have sent you copies of the funds i took in XXXX. In XXXX of XXXX, I owed XXXX and XXXX as it was not the end of XXXX yet and I paid what was owed, this company is unprofessional and you are dishonest and lack integrity. I want my letter to be properly addressed this time and I want the fees removed from my mortgage expeditiously. I
Company Response:
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Around XXXX my mortgage was sold from XXXX to PHH Mortgage Corporation. Although I contact both XXXX and PHH stating that I did not authorize PHH specifically to service my loan however, because I signed a blanket consent in my loan documents which allows lenders to do this at their free will the borrower therefore has no choice in the matter. Since PHH started servicing my loan, I have had nothing but issues with PHH. Soon after PHH obtained my loan, PHH decided to update my mailing address without my consent or authorization. I have multiple properties however my mailing address on file for all of them has always been the same XXXX address. Once I realized PHH changed my mailing address on their own to an address in XXXX, I asked them why they decided to update my mailing address without my authorization? Does PHH ( a company ) know what is best for me ( the customer )? Instead of addressing the issue or answering my questions, PHH responded with how I can update my address myself. One method provided was somewhere under my account management that I did not have any options provided to update my address and the other was through email which according to PHH is not secure to send personal information. The fact of the matter is that I didn't update my address to begin with and I wasn't going to simply fix the issue PHH created. Why is a company updating a customers address at the companies discretion without the customers authorization? PHH has stated that they have responded to this issue by mailing the response to the address in XXXX that is not my mailing address and by sending me a secure file that I have not been able to open. I have contacted PHH stating that I can't open the secure files they are sending me and I have yet to receive a response back. I don't understand why PHH prefers to play games with me instead of just providing the response? PHH claims to be about protecting my information and all that security nonsense ( without providing any transparency ) however paper mails my end of XXXX tax documents to the XXXX address which is not my mailing address. I am not sure how exactly this is secure for me ( the customer whose information is at risk ) or how this does not create a risk of me becoming a victim of identity theft? Furthermore, PHH ( like many other companies that know what is best for their users ) require that customers have XXXX enabled on their account which only creates an additional XXXX ways for the users account to be compromised. I have already been a victim to XXXX separate XXXX hacks and know how easy it is for my account to be hacked via XXXX. However, instead of allowing the customer to decide how much risk they want, PHH ( like XXXX other companies ) doesn't provide users any option to opt out of XXXX. There is no law that requires XXXX be enabled and users should be provided an option to disable it at their own discretion. Again, does PHH ( a company ) know what is best for its users ( the customer )? After creating an online account on whichever website I get re-directed to, I signed up for paperless statements and " other documents ''. For a XXXX XXXX after doing this I continuously receive marketing paper mailings from PHH and asked them why I am receiving these when I am enrolled in paperless communications? Their response in short was that only statements ( XXXX documents per XXXX ) are eligible for electronic delivery while the marketing paper mailings ( a lot more than XXXX documents per yXXXX ) are not. I asked them how this was not deceiving their customers, why no easy option to opt out of marketing communications is not provided and how this aligned with their public XXXX policy? To me, this is not only deceiving their customers but also investors. An XXXX friendly company that claims to be innovative with their solutions doesn't hesitate wasting resources to mass mail marketing communications to their customers. As far as I know this has been completely ignored and this wasteful anti-XXXX friendly process is still in effect today. In XX/XX/XXXX, I put in a written request to have my XXXX removed as I am required to do. This wasn't my first time doing this ( first time with PHH ) so I understand the process even though it doesn't make much sense. After waiting XXXX business XXXX for PHH to print out and mail me the XXXX removal instructions, I finally receive them in the mail after waiting XXXX XXXX. In their instructions it stated that I am required to write a check for {$100.00} and mail it to PHH and once they receive that payment then I can call customer service to order a XXXX or an appraisal. Again, this is not my first time doing this however this was the first time any lender has required any type of payment outside of paying for a BPO or an appraisal. Because of this, I asked PHH what this {$100.00} fee was for? As far as I know, this is a required disclosure. Again, instead of simply answering my question and being transparent, my issue gets sent to the research department with the response being mailed to the address in XXXX that is not my mailing address as well as being sent another secure file that I can not open. What about this fee requires the answer to be sent securely? I have repeatedly asked PHH about this over the past severely XXXX and recently inquired about this again where I received a response about the {$150.00} BPO fee... In XX/XX/XXXX, my hazard insurance was up for renewal. I was under the impression that PHH was paying my hazard insurance though my escrow account however I was setup to be billed separately and pay separately. Because of this my policy lapsed, which happens, however once I received the XXXXXXXX notice from PHH on XX/XX/XXXX I purchased hazard insurance as I am required to do. The agent at XXXX ( my current hazard insurance policy ) I spoke with said he faxed the policy to PHH on XX/XX/XXXX and I also mailed a copy of the policy to PHH in early XX/XX/XXXX as instructed in their notice. In late XX/XX/XXXX, I receive a second notice from PHH stating that I still don't have hazard insurance. On XX/XX/XXXX my agent stated that he faxed the policy for a XXXX time and I also contacted PHH through their website providing them my insurance information. PHH responds to my inquiry with my insurance information provided stating that they have not received it. Did anyone bother to read my message??? In XX/XX/XXXX, I receive a XXXX notice stating that I still don't have hazard insurance and PHH was going to buy an overpriced policy on my behalf. Again, I responded with my insurance information and stated to PHH that I am not authorizing this additional hazard insurance policy to be purchased on my behalf because I already have hazard insurance. I asked why PHH was not able to pick up a phone or write an email to verify that I have the hazard insurance I am saying that I have? If I am a new customer trying to obtain a loan they would verify everything I provide but once I am a ( forced ) customer they wont? Is this not part of their job? Why is it that I am providing my hazard insurance information to PHH and PHH continues to ignore me and state that I don't have hazard insurance and they haven't received it? I also stated that any amount I am billed for the duplicate policy PHH purchased against my authorization and am forced to pay that I will be asking for a refund plus interest paid back to immediately. I have hazard insurance ( with XXXX ) that I have already paid in full and there is no justification for this additional hazard insurance policy! In XX/XX/XXXX, I receive a notice from PHH stating that they have purchased a hazard insurance policy on my behalf thus confirming that PHH has blatantly ignored me, their customer, since at least XX/XX/XXXX and the XXXX times I have sent my hazard insurance to PHH. When I called my insurance agent in XXXX to obtain insurance I was told that I am not able to backdate the policy however for some unknown reason PHH is allowed to backdate a hazard insurance policy that they purchase on my behalf and without my authorization. Somehow this is fair. Later in XX/XX/XXXX, I receive an out of cycle escrow analysis confirming that PHH is billing me for this unnecessary secondary hazard insurance policy. On my current statement ( XX/XX/XXXX ) I am now being billed for this unnecessary XXXX hazard insurance policy. On the policy PHH sent me in XXXX is states the name of the company is XXXX XXXX XXXX XXXX however on my statement the charge is to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I would think that the charge would be to XXXX XXXXXXXX XXXXXXXX XXXX and not XXXX XXXX XXXX XXXX I'm sure that this is somehow ethical. Unfortunately, I have to file this complaint because PHH is refusing to listen to me. Why is PHH not listening to me, their customer? How is any of what I have mentioned ethical? I have repeatedly provided PHH with my hazard insurance information and PHH has blatantly and completely ignored me. Why am I stuck with this mortgage servicing company that from what I have experienced operates in an unethical manner? I have provided multiple screenshots and copies of documents with information that has been whited-out not knowing what will be published online. I can provide originals for private viewing upon request.
Company Response:
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX my son XXXX and I purchased a condo located at XXXX XXXX XXXX XXXX XXXX, in XXXX Massachusetts. On XX/XX/XXXX the mortgage was sold to PHH mortgage services, XXXX XXXX XXXX, XXXX XXXX On XXXX I contacted PHH for reimbursement from my escrow account for taxes I paid. The town of XXXX taxed the previous owner, XXXX XXXX of XXXX XXXX XXXX. XXXX XXXX is now the property manager of XXXX XXXX and collects the monthly condo fee. Failure to pay him would result in being delinquent on the condo fees. On XX/XX/XXXX I sent XXXX a check in the amount of {$480.00} covering taxes for XXXX, XXXX, and XXXX. I sent another check in the same amount on XXXX. I have repeatedly called PHH and they have refused to reimburse me. My current escrow amount is over {$4000.00}. I am asking for less than {$1000.00}. I have submitted my canceled checks as well as the quarterly bill from XXXX. Each time I call PHH I speak to someone who is most likely in XXXX and is not helpful at all. Im hoping you can help access the funds in my escrow account.
Company Response:
State: CT
Zip: 06473
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A