Date Received: 2023-03-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My parents took out a loan for XXXX over the phone which is illegal. The loan was predatory from XXXX Mortgage in XXXX. I have proof. Ocwen was paid XXXX during a modification or and know they are trying to come back again as PHH for another XXXX. I have proof and Ocwen and PHH have merged into XXXX company. I am the daughter who has the deed to my deceased parents. They are trying to make me pay the XXXX back and almost own the house. They will not accept any payments unless I sign the papers saying I will pay back the loan. I can be reached at XXXX.
Company Response:
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My complaint is regarding the PMI cancellation of my home at XXXX XXXX XXXX, XXXX XXXX, OH, XXXX. I never received an annual written disclosure with my amortization schedule or my right to PMI cancellation. Per the CFPB report attached an Automatic Termination of PMI supposed to take place when the principal balance of the mortgage is 1st reached 78 % of the original value of the secured property. The PHH mortgage service who services all Ocwen bank mortgages clearly stated that they did an evaluation of the property back in XXXX and home value appraised at {$290000.00} which is over 78 % per their calculation. They never cancelled the PMI in XXXX and thereafter I NEVER received any notice/ annual disclosure of my home value or PMI cancellation notice as PHH claims they sent. After requesting PHH for an amortization schedule on XX/XX/XXXX, it came to my email two days later. I am a license realtor, and I have a unique home which should be valued at $ XXXX and my original mortgage was {$260000.00}. Comparable homes attached. I called PHH on XX/XX/XXXX, regarding an increase in my mortgage payment. After getting nowhere, I asked for a manager and was transferred to XXXX, the escalation manager, id # XXXX. She tried to say that the due to an increase in my property taxes and homeowners insurance is why my payment was higher. I asked her for a cost breakdown of what I was being charged. She gave me a cost breakdown and mentioned that the PMI was {$2200.00} annually/ XXXX XXXX monthly. I asked her why I was still being charged PMI after 20 yrs. and why it wasnt it cancelled when my home value reached 78 % of the original mortgage? She said that in order to have it cancelled I needed to write a letter to request to have the PMI cancelled. She said they mailed me letters every year with the instructions and that I never contacted them. I told her that I never received any such letters. She said a BPO was done in XXXX and the value was {$290000.00} which was 78 % of the original loan amount. I asked why the PMI is not listed on my monthly statement. She replied that it is included in the escrow, ( taxes and/or insurance ). She said she would email me copies of the letters and a payment history. Several emails would not open, so I called back on XX/XX/XXXX and spoke to XXXX. He said I could send a cancellation request to the PMI insurance company ; XXXX XXXX XXXX XXXX and gave me the address. He said he did not have a phone number but should look up their website. On XX/XX/XXXX I spoke to XXXX at XXXX XXXX XXXX She mentioned that PHH is a terrible company to work with since they are based overseas and difficult to get any cooperation. She said that based on the Homeowners Protection Act, HPA/Dodd Frank , PHH should have automatically cancelled the PMI at 78 % and as a borrower, I cant cancel the PMI and I do not need to write a letter. I mentioned that this what I understood from the CFPB report. She gave me the email for XXXX XXXX since she is in FL and better at responding. I emailed XXXX on XXXX XX/XX/XXXX. She forwarded my email to XXXX XXXX XXXX, who then sent it to XXXX XXXX XXXX. The following employees from XXXX XXXX were also copied on the email ; XXXX XXXX, XXXX XXXX and XXXX XXXX. On XX/XX/XXXX XXXXXXXX responded that they reviewed the PMI cancellation, and that XXXX XXXX does not have an AVM or the property does not have an acceptable confidence score and I would need a BPO or appraisal. I feel this is very vague and meant to mislead me. I asked when the last BPO was done and what value was given. I have not received a response from anyone since then. Again, when the company did the BPO ( Brokers price Opinion ) back in XXXX was {$290000.00}. Please advise as to what legal recourse I have in this matter. According to my calculation, I have been paying {$2200.00} PMI per year since XXXX. That equates to {$35000.00} total. I spoke to a real estate attorney who said to reach out to your organization to file a complaint. I feel PHH is in violation of the HPA/ Dodd Frank law and needs to refund the fraudulent PMI charges plus interest and any damages. If I could have invested that money into my IRA account it could have grown much more and did not have work so until age of XXXX to retire. I do work 60 hours a week. I am sure there are others in the same boat as PHH does not have a procedure as a loan servicer to follow though and have weakness in their system. Again, I am a XXXX XXXX with a good standing in Ohio and comparable properties attached are very accurate. Sincerely XXXX XXXX
Company Response:
State: OH
Zip: 44138
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been paying an extra {$100.00} a month on my mortgage payment to be applied to the principal for years, Then in 2021 I had to file for bankruptcy, which, the house was NEVER part of the bankruptcy. My mortgage company at that time stopped putting the extra money they were receiving and putting into a suspended account without informing me of this action, We I did notice I called them and they explained the reason for it and I was told I need to send them a email to let them know what I wanted to do with the extra money I was paying in, which I did, They started to put the money on the principle again then a few months later they stopped and started to put it a suspended account again, once again I called them and they said I need to send them a signed letter once again so I did and at that time I stopped paying the extra amount, But they refuse to put the {$600.00} they are holding in the suspended account and applying it to the principal., I have faxed them many times requesting them to do so. and all I get is a letter saying the same thing. That {$600.00} would greatly reduce my mortgage since it would cut down on the interest over the course of the loan.
Company Response:
State: SD
Zip: 57104
Submitted Via: Web
Date Sent: 2023-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Ocwen Financial Corporation & XXXX XXXX XXXX is running a risk on my consumer report. I don't know what is really going on. This is damaging my character. The credit report number looks deceptive and suspicious. I need you guys to address this. This is preventing me from growing, there are multiple mistakes. My identity has been compromised. I need resolution for this inaccuracy. I deny any and all claims. I spent a ton of time on the phone XX/XX/XXXX seeking a solution and I keep getting the runaround about this alleged debt, nothing has been clear or conspicuous. This is unfair and I haven't been acknowledged about my notices and they haven't made the necessary changes. I want this removed from all consumer reports immediately.
Company Response:
State: IL
Zip: 61244
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We are in Foreclosure and have a law day scheduled for XX/XX/XXXX. Our original note was XXXX of XXXX. Similarities exist in regards to other previous complaints in addition to a landmark class action suit by XXXX and XXXX, where XXXX bank XXXX now PHH was fined by the SEC for securities fraud and ordered to pay damages in XXXX. Here a few similar complaints to oursXXXX for not accepting payments, XXXX for denying forebearance and not accepting payments, XXXX for misapplying payments by wire, XXXX payment not posted but cleared. It seems our good credit was used with many other loans to reconfigure their balance sheet and make a group of loans re-sellable to the secondary market after their demise in XXXX of XXXX. In XXXX of XXXX I was contacted out of the blue by XXXX XXXX of XXXX for a loan Modification. XXXX XXXX XXXX now works for XXXX in XXXX Texas where part of XXXX was located. When I questioned why are we so lucky to receive a rate reduction he explained just in case something happens to assist you moving forward. I also asked whats the catch, XXXX went further to describe only the rate changes. This is predatory lending and a bait and switch Where the Mod was turned into a REFI, with high pressure to sign quick before rates change or the terms expire. I have a pre approval and approval letter dated the same day. Application with many items prewritten or boxes pre-checked off was sent and this note was signed in Florida with notaries rather than an attorney. even though we live in CT. We never received a signed note and the green cards appear unsigned. Upon PHH submitting the note as evidence for a summary judgement I noticed everything changed from discussion and we basically took their word for it and signed our rights away with new and changed terms, more in line with a Modification. In all mediation sessions the XXXX note was always referred to as a Modification. The Application documents have been attached. In the app documents you can see where XXXX changed ( wrote ) the Assets by doubling the overinflated appraised value ( XXXX ), then listed it twice. The loan to value was calculated at 62 %. The approval letter states they may sell the loan but a decision was not made yet. XXXX XXXX was assigned prior to origination somehow, which is before the merger date or origination of funds. This is a XXXX XXXX XXXX and does not require a 4506T, but XXXX asked for one, making this also look like a MOD and helped them to ascertain where my good credit at the time fit to resell a group of loans. They never verified my income as well. The RESPA and truth in lending appear to not be signed and the submitted court documents have signatures blacked out? After job loss and family medical, the loan did get difficult to pay and we had Mods in XXXX, XXXX and XXXX. These Mods have similar terms and structure to the bogus note from XXXX. In XX/XX/XXXX we were denied Forebearance after a Disaster Declaration was activated in CT for a Tornado. We had cleanup damage that would not be covered by insurance which caused hardship. In XX/XX/XXXX Forebearance was mysteriously approved with the same income. XX/XX/XXXX a service transfer from XXXX XXXX to PHH occured. My 4th Forebearance payment was not accepted by phone according to PHH written instructions. In good faith, I submitted my payment to the last servicer and the payment posted late, ending our Mediation from their error. The mediators report reflects misguided payment. We wish to keep our home which is owner occupied. We also belong to more than one protected group in addition to family medical where out of pocket expenses also caused hardship. We are in a better position now to repay the original terms that XXXX stole after failing in XXXX of XXXX. Since XXXX til now this has been beyond stressful to me and my family and got in the way of acquiring meaningful and rewarding employment. How we sustained this long is a miracle and we have numerous blessings to count.
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XXXX of XXXX, I applied for the NC Home Assistance Fund ( NCHAF ) and was awarded aid. On XX/XX/XXXX, I received the award letter disclosing the payments that were to be made, which included reinstatement for {$6100.00} and three monthly payments of {$1100.00} ( paid monthly ). PHH Mortgage Company ( XXXX ) confirmed with XXXX the amounts and agreed upon those amounts on that previously mentioned date. In good faith that the mortgage company wanted to work with me to bring my mortgage current, I signed the NCHAF Award letter, and payments by the state were made on XX/XX/XXXX ( {$6100.00} ), XX/XX/XXXX ( {$1100.00} ), XX/XX/XXXX ( {$1100.00} ), and XX/XX/XXXX ( {$1100.00} ). The amounts were confirmed by ACH numbers. As of XX/XX/XXXX, PHH Mortgage maintains that the amounts that were sent are not sufficient, and have been sent back to the state of North Carolina. The NCHAF has no record of this. I have requested PHH to communicate with NCHAF in order to rectify this matter, but they maintain that it is the NCHAF that must communicate with them instead. I have contacted PHH repeatedly by phone and email ( Phone : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) ( Email : XX/XX/XXXX, XX/XX/XXXX ) to no avail. Meanwhile, my credit report is continuing to worsen, and they are harming my credit, causing direct damage to my credit status. I can not currently pay my mortgage, because they will not accept payments in order to stop falling behind. They are harming my financial progress and are unwilling to research the problems and issues on their part to investigate why they will not honor the contract/information sent and verified by the state of North Carolina XXXX They will not allow me to bring my mortgage up to date due to a lack of progress on their part. They do not offer explanations as to why they can not communicate with NCHAF in order to clarify why they will not apply payments made to my mortgage account. They are causing severe harm to my credit and are blocking my progress to keep my home.
Company Response:
State: NC
Zip: 27713
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage is {$1700.00} a month. However, I always pay an extra $ XXXX {$340.00} every month so as to lessen money paid in interest charged by the total loan ( current balance {$240000.00} ). It is hard to tell if the overpaid money is being applied towards the reduction of the principal amount. I have asked my loan servicer ( PHH ) to send a copy of how much money I will have paid at the end of the mortgage life, which mortgage companies are obligated by law to provide to borrowers. PHH 's website outlines extra payments as " Monthly Additional Principal '' ; however, it is unclear ( and PHH refuses to clarify ) how my extra payments impact the life of the loan.
Company Response:
State: MA
Zip: 01453
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I entered into a Forbearance program under the CARES Act with The XXXX XXXX XXXX in XX/XX/XXXX. My Forbearance extension was approved in XX/XX/XXXX through XX/XX/XXXX, with regular monthly payments scheduled to resume in XX/XX/XXXX. On XXXX XXXX XXXX my loan was transferred to PHH mortgage. I contacted PHH Mortgage on XXXX XXXX XXXX to confirm my loan was still under the Forbearance program and the representative I spoke to confirmed the terms of my forbearance did not change upon transfer. In XXXX XXXX I received a loan modification letter from PHH that changed the agreement and the terms I had with The XXXX XXXXXXXX XXXX my previous servicer. The letter I received from PHH mortgage required payment due a month earlier and extended my term from 30 years to 40 years with no alternate options for exiting the forbearance program under the CARES Act. I contacted PHH mortgage in XXXX XXXX to ask that they honor the forbearance agreement I had with my previous servicer prior to loan transfer. PHH requested documentation confirming I was on a forbearance program at the time the loan was transferred and advised if I didn't go along with the agreement they would kick me out of the " trial modification ''. In fear of what would happen if I didn't follow their request, I made my XXXX payment. On XX/XX/XXXX I received an email from The XXXX XXXXXXXX XXXX indicating with the transfer of my loan I was removed from forbearance unbeknownst to me.I received a second letter with conflicting information on XXXX XXXX XXXX from PHH mortgage. This letter verified as of XX/XX/XXXX I was on an approved forbearance agreement that was cancelled due to an incomplete application that was submitted 16 months prior. I was never notified the application I submitted 16 months prior was incomplete. On XX/XX/XXXX I attempted to make my regular monthly minimum payment with PHH mortgage and they will only accept a payment of $ XXXX. As of XX/XX/XXXX I was told I have to make an appointment with my Relationship Manager to discuss further options, however the soonest appointment he has available is XXXX XXXX XXXX As of XXXX XXXX XXXX I received another letter from PHH indicating the only option I have is to short sale my home. I feel I am being discriminated against and being bullied into losing my home. When I entered into forbearance in XX/XX/XXXX I was told I would have three options upon exiting forbearance to keep my loan in good standing. PHH never presented me with those options. Please investigate the unfair, deceptive and bullying business practices conducted by PHH Mortgage and The XXXX XXXXXXXX XXXX as they are in direct violation of RESPA.
Company Response:
State: AZ
Zip: 85021
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: It all started in XXXX when my X-wife declared bankruptcy in federal court in XXXX FL. At no time was i evendence from attorneys in XXXX XXXX FL. stating i owed {$32000.00}. When I contacted them i was told only PHH Mortgage was to be contacted, which i did. They refereed my back to the Attorneys which i did. Then i get a pre-foreclosure. Contacted them again and once again was refereed back to PHH. they would now not returned phone calls, And when they did talk to me they said they had NOTHING with my name on it. I then sent them a copy of the Mortgage, Deed and certified order from from the Federal Court by fax and certified Mail twice and other documents. They told me I out of luck and my only option was foreclosure. For over 6 months they denied me any access to the mortgage. always stating i will not accept payment from me that was i think XXXX of XXXX. fast forward 5 years going 6 and PHH sold mortgage to XXXX and XXXX sold it to XXXX and the XXXX sold it back to XXXX. and every time we start over. a {$28000.00} mortgage went {$3200.00} in XX/XX/XXXX to who knows how much now. I have spent tens of thousand over mortgage all because PHH would not accept my payments. I have always said pay the debt but Phh refused. I AM ON THE MORTGAGE SINCE I BOUGHT THE HOUSE I am XXXX years old and this is not right. Sue could use some help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX we received a letter from PHH Mortgage that our PMI was removed and our home owners insurance would be cancelled effective XX/XX/XXXX. In the letter it was mentioned we were responsible for finding new insurance, not that we needed to send our insurance to our mortgage company. On XX/XX/XXXX PHH withdrew money from our escrow in the amount of {$1800.00} to renew insurance with XXXX after we would told it was was cancelled and secured new insurance with XXXX XXXX. After numerous attempts we got through to customer service on XX/XX/XXXX and were transferred 6 times and were told we had to call XXXX to get a refund and to send our next insurance in. The customer service supervisor told me that he would make sure that PHH would NOT pay our XXXX XXXX insurance since it was paid through out account. I sent in a copy of our XXXX XXXX insurance declaration on XX/XX/XXXX to the email told and in the email stated explicitly DO NOT PAY insurance. I had to call XXXX to receive a refund on XX/XX/XXXX. I then looked on my mortgage and on XX/XX/XXXX they paid my XXXX XXXX insurance in full after I explicitly told them not to. I called back customer service again on XX/XX/XXXX after being transferred 3 times and told them they need to refund my escrow and I was told that my account would be noted to NOT pay insurance. We have spent hours on the phone trying to get our money back and having them stop paying for the insurance we are already paying. They are not trying to help at all and making me do all the work from their mistake.
Company Response:
State: CO
Zip: 80113
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A