Date Received: 2020-11-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am writing to dispute the following information in my file. The late fees on this report as of XX/XX/XXXX are inaccurate because of the following reason ( s ) : Around XX/XX/XXXX my mortgage company was bought out by another. Formerly OCWEN loan services, it is now named PHH Mortgage. During that time, I was on a modification plan that finally allowed me to get on track after my divorce which I was current on. After the merge, I found myself unemployed due to the decision to homeschool my kids and several incidents with a daycare provider resulting in multiple doctor visits due to infections. My XXXX payment cleared the bank the day before my final paycheck hit and the new mortgage company ( PHH mortgage ) immediately canceled the modification and issued a statement for the full payment due immediately. After several attempts trying to reach someone to rectify the loan got more and more behind. I tried logging into my account to make payments, but the system was down. I was told that they were still transitioning files and that I needed to reapply for a modification In the meantime, but not until they mailed me documents to do so which took almost a month. I was also behind on homeowners dues and had been since my divorce and the HOA was no longer willing to make arrangements that would work for my budget. Though the homeowners association agreed to allow me to set up a payment plan, it was with an unrealistic down payment of {$2500.00}. Since I didn't have it, the property was placed in an auction on XX/XX/XXXX. Two weeks later I received a letter and check in the mail stating someone purchased my home at auction and the check was the difference from the sale. I took the money and moved my kids to a better school district and we became apartment renters for the first time in our lives on XX/XX/XXXX. Months went by and I received a call from the investor who purchased my property ( XXXX XXXX ). He stated that he needed to get the mortgage loan information to pick up the loan payments because there is another lien on the home. I was completely confused and asked him, " didn't you purchase the property in full? '' The letter I received from the HOA attorney said that the purchase included all outstanding liens, etc. I did some research, had him added as a third party to take over the loan and now we are here. When he found out how much the mortgage company was asking him to pay he was no longer interested in keeping the property and apparently all that was paid at auction was the outstanding HOA debt. Not knowing my options at this point, I contacted the mortgage company and asked to get more information on a short-sale because I assumed that was my only option. They responded and gave me instructions to wait on the application in the mail and to get with a realtor for short-sale papers. I reached out to my realtor and she said she would make some calls to her investor friends to see if they are interested in the property. On XX/XX/XXXX I requested to begin the process of a short-sale on my property. On XX/XX/XXXX, I received an email that confirmed that I had requested a Mortgage Assistance application to be mailed to me. I was not given an option on the method of delivery and was told that I would need to allow sufficient time for mailing and that a realtor would have to assist me with this process. I let me broker/realtor know and we awaited the documents. On XX/XX/XXXX, I sent an email to the relationship manager stating that I never received the documents and that they needed to send them to me via email immediately to avoid the upcoming foreclosure sale date that had been set for XX/XX/XXXX. I received a response back on XX/XX/XXXX, that stated that they apologized for the inconvenience and emailed the documents to me also stating that they no longer had a sufficient amount of time to review the account for a short-sale. I immediately forwarded this to my realtor who stated she was going to call them and asked me to complete a 3rd party authorization so she could speak to them on my behalf. After gathering all the necessary sale documents, my realtor sent them to all 3 of the company 's email addresses along with the 3rd party authorization on XX/XX/XXXX. We already had a buyer in place and a current payoff amount to move forward. On XX/XX/XXXX, my realtor called to follow-up on the status of the short-sale request and was not able to speak to anyone because they stated she was not authorized. She contacted me and when I called they stated that the signature on the 3rd party authorization was not legible. Everything written was written in the same ink with the same pen. On the same day ( XX/XX/XXXX ) I emailed a 4th request to have XXXX XXXX ( realtor ) added to my account to speak on my behalf. On XX/XX/XXXX XXXX called me again frustrated because again they would not speak to her without " authorization ''. By this time drawing out the length of the loan and allowing more time and interest to accumulate. She connected us on a 3-way call where I explained to the agent that she was allowed to speak on behalf of me. The agent stated that the account read that there was missing documentation in the mortgage assistance packet, and XXXX told her that the documents being requested had either been sent in or was awaiting an updated payoff because the previous one had expired. The agent stated that she would put in a request for another payoff quote. When I got home I received a letter requesting Articles of Association, settlement disclosure statement, and the co-borrower 's signature ( what the agent had stated on the call ). I also received an email requesting the same information on XX/XX/XXXX however, we still had not received a payoff quote and the one currently in place was set to expire on XX/XX/XXXX. I emailed this information to my realtor and she contacted them on XX/XX/XXXX ( today ). To her surprise they still would not speak to her and the agent on the phone would not disclose the information discussed with the previous agent. We tried to obtain information on where the short-sale was in process to-date and he stated that we were missing the same 3 items. We requested the payoff, had XXXX added as the point-of-contact and have a pending foreclosure date set for XX/XX/XXXX. This company has not been diligent in its communication and it has cost me thousands of dollars in interest and mortgage payments as I have not lived in this property since XXXX of XXXX. I have been trying to resolve this by having the gentleman who purchased my home in an HOA auction in XXXX of XXXX take over the mortgage, but they would not allow the deed to be transferred over without 1 year of on-time payments.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77095
Submitted Via: Web
Date Sent: 2020-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX has been overcharging on my mortgage. The mortgage should be going down not up. Ocwen Loan Servicing LLC XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX, sold the loan to PHH Mortgage XXXX XXXX XXXX XXXX XXXX, NJ XXXX who sold the loan to XXXX XXXX, c/o PHH Mortgage Service XXXX XXXX XXXX XXXX, NJ XXXX. I went initially bought the loan from XXXX XXXX XXXX. I have a fix rate of 4.87500 %. On my XX/XX/XXXX, my principal balance {$60000.00} ( monthly : principal- {$160.00} ; interest : {$240.00} ; Escrow $ XXXX {$730.00} ). When PHH Mortgage took over, the increased the monthly payments even though there was no changes. On the XX/XX/XXXX, my principal balance is {$56000.00} ( monthly : principal- {$180.00} ; interest : {$220.00} Escrow {$400.00} = {$810.00} ). Currently principal balance is {$52000.00} ( monthly : principal- {$190.00} ; interest : {$210.00} ; Escrow {$410.00} = {$820.00} ). My monthly principal has been increasing when I have a fixed rate. Yes the interest should go down because the principal is lower ( See attachment ). Can you imagine how many people they have robbed and taken away their houses? This is ridiculous!!!
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In your package you sent me in XX/XX/XXXX On complaint XXXX documents provided for modification of XXXX and payment history shows modification cost of XXXX which shows escrow overcharge, and payments from XXXX XXXX-XXXX XXXX thru modification not being credited towards principal or escrow. It shows XXXX for escrow but over 9.000 was not credited as payments as payment history n escrow history does not show payments being credited. Thank you
Company Response:
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2020-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I see multiple 30 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response:
State: MA
Zip: 02186
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: THE MORTGAGE ACCOUNT ON MY CREDIT REPORT IS INACCURATE AND NOT VERIFIABLE. I DO NOT ACCEPT OWNERSHIP OF THIS ACCOUNT.
Company Response:
State: NY
Zip: 11435
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: THE MORTGAGE ACCOUNT ON MY CREDIT REPORT IS INACCURATE AND NOT VERIFIABLE. I DO NOT ACCEPT OWNERSHIP OF THIS ACCOUNT.
Company Response:
State: NY
Zip: 11435
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PHH Has been trying to stick me with a {$77.00} appraiser fee that they allege was done 10 years ago when I had missed two payments. They said this was customary and that it was necessary for somebody to come out to the property and see if it was all crapped up. I dont know what they expected to ascertain from looking at a balcony on the eighth floor. They certainly didnt enter the unit. Over the years I told them Id be happy to pay the fee but they needed to provide me proof that this appraisal was actually done and that it was not bogus. I requested photos and notes. None was given. Last month they told me they would take the {$77.00} off and as of today they had walked back the agreement for no good reason.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2020-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I got this property in XXXX of 2016 due to the death of XXXX XXXX. I am her daughter I have asked since her death to remove the estate of XXXX XXXX off of the loan due to me not being able to ensure the property with that on there. Nonetheless, every time I send a request or call they tell me they are mailing it out. I currently pay XXXX yearly in insurance through the mortgage company when the insurance is only XXXX yearly. I have stressed to them several times and they keep telling me they are mailing it out. the name on the account is the estate of XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX account number is XXXX. I am the authorized account holder since 2016 XXXX XXXX the same address never late on the mortgage. and pay an extra XXXX monthly. I'm not sure why this is so hard I've given over 15 requests between 3 mortgage companies in 4 years and 4 months with no results. the company is XXXX XXXX XXXX and PHH mortgage services. their phone number is XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21225
Submitted Via: Web
Date Sent: 2020-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: original finance comany - ocwen. loan sold to phh in XXXX XXXX see customer account activity statement -- XX/XX/XXXX payoff. escrow balance of {$1300.00}. XXXX out. where did my escrow money go? XXXX out on that statement. my first escrow shortage was in the first 6 months with phh. shortage of {$980.00} in 6 months. i didn't pay close attention. saw my increase in payment as is the usual with mortgages. second escrow shortage is {$2400.00}. HOW DOES THIS HAPPEN??? i began researching my statements. the remedy for the first shortage was " the monthly shortage for the next 36 months is {$27.00} and will automatically be added to your monthly payment beginning XX/XX/XXXX. '' now the second shortage remedy is " The monthly shortage for the next 48 months is {$50.00} and will be automatically added to your monthly payment beginning XX/XX/XXXX. '' HOW WILL THIS EVER GET PAID?? Escrow is structured by taking the total of the insurances and taxes and dividing by 12 months in the year. this is setting me up to lose my HOUSE. i have had this account for 18 months and THESE ARE PREDATORY PRACTICES. HELP!!! MY PAYMENTS ARE HIGHER THAN EVER AND YET THE ESCROW DOESN'T COVER THE INSURANCES OR THE TAXES!!! SOMETHING IS WRONG!! My former company Ocwen was difficult when they owed me escrow back but they always trued up at the end of the annual term. in 18 months they have me in debt - not my doing. HOW CAN THEY STRUCTURE MY ESCROW THIS WAY?? IF I CAN'T PAY IT AND IT KEEPS GOING I WILL LOSE MY HOUSE. PHH WILL OWN MY HOUSE BASED ON THESE PRACTICES. THIS IS CRIMINAL. Especially in a pandemic.
Company Response:
State: MD
Zip: 21771
Submitted Via: Web
Date Sent: 2020-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My father passed away and my name and my sister 's name were transfer on death for the home. I am trying to sell the home and my name is not on the mortgage, or am I authorized. I am just trying to get a payoff amount. The mortgage company will not give the title company the payoff amount without my authorization, but they won't take my authorization when I call. The house is sold - needing information for closing, i.e. payoff amount - how hard can that be? PHH mortgage company is uncooperative and the people I talk to do not understand English well enough to understand what I am saying. I can't bring my dad back from the dead to authorize the title company to give the payoff amount - please help!!!
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2020-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A