Date Received: 2017-04-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This is a continuation of my previous complaint # XXXX . Nelnet did not explain why my loans are being reported as XXXX different accounts on my credit report. They claim there are XXXX accounts. I uploaded a copy of my credit report showing XXXX accounts and did not receive an y further response from Nelnet.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I think it is Very unfair that I am not able to apply EXTRA payments to my principle balance. I emailed asking how I can do this and this is the emailed response : Dear XXXX : Thank you for contacting XXXX XXXX . The interest on your loa n ( s ) is calculated using the daily simple interest method. Your interest accrues at a daily rate based on the principal balance and interest rate of your loan ( s ). Each payment will be applied the same. First, it will be applied to any interest that has accrued since the last payment, and then it will be applied to principle. We do allow due dates to advance one month. We can place a note on your account that will prevent additional payments from advancing th e due date. If you would like this applied to your account, please respond with this request. We appreciate the opportunity to serve you as a valued customer. If you have any other questions, please respond to this e-mail or visit our website at XXXX . Sincerely, XXXX XXXX Customer Service This should be illegal. How come I am not able to apply towards JUST the principle on top of my monthly balance that goes to interest and principle. I should have that option.
Company Response:
State: NY
Zip: 14450
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have several accounts which are still reporting late payments when i always qualified for deferments or forbearances and can show i was receiving public assistance during those times and account should not be showing late payments, and i see duplicate accounts being reported more than once! Accounts been transfered and closed a long time ago but still reporting
Company Response:
State: FL
Zip: 33712
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have contac ted Nelnet and g otten NO remlief. They are reporting XXXX accounts, late payments and the info on the credit file i s INCORRECT. I hav e requested the original signed contract and complete payment history They provided and I will attach it. It does NOT have the entire payment history becau se Nelnet sold the account to a third party ( whom I contacted and they said they DO NOT have the payment history at the time they had possession of the account ) I submitted the proof of Nelnet having XXXX accounts and making them ILLEGALLY copbined sub and unsub loans to then report them as XXXX loans and showing late payments without PROOF of the entire history and that IS ILLEGAL according to the FCRA!! I contactd the CRA 's and even had a RECORDED phone call wi th NELNET and XXXX . NELNET ADMITTED THEY DO NOT HAVE THE COMPLETE INFO AND ARE REPORTING PARTIAL INFO AS THAT IS ALL THEY HAVE They claim it is legal for them to break the XXXX loans into XXXX and report them however they wish!!! This is and has been a battle for nearly a YEAR. NELNET is NOT IN COMPLIANCE with ALL credit reportinglaws and IKNOW it and are NOT doing anything to correct it as the FCRA states clearly REMOVE the account there are factual data errors on the account! It is ILLEGAL to re-age the loan ( ONLY XXXX LOANS ) and make them XXXX to report or to change or report ANYTHING they can not PROVE IN FULL!!!!! I want this account and ALL accounts reported by NELNET REMOVED AT ONCE!!!!! IN THE VERY PROOF NELNET HAS THEY SHOW THE FIRST DATE OF DELINQUENCY IS OVEr 7 YEARS OLD!!! That is grounds for IMMEDIATE removal!!!!!
Company Response:
State: TX
Zip: 797XX
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: As a continuation of my complaint ( XXXX ), I was unable to dispute Nelnet 's respo nse because both CFPB and Nelnet 's web sites were being upgraded this weekend. Following my initial complain t, Nelnet offered me a Revised Repayment Plan, which they had never previously offered or m entioned to the amount of $ XXXX . That is still a payment that is too high for me. My wife and I file taxes jointly, which seems to greatly effect my income-based repayment plan. She has her own student loan balance of $ XXXX to pay ( which I sent proof of with my required income-based repayment plan ). The re p on the phone assured me that if I sent proof of her student loan responsibility that would greatly decrease my income-based payment. That did not happen. After proving my wife 's income, having her own loan balance, a child, and a house, not enough came off of my monthly payment to actually make it continuously payable. This is a predatory and truth withholding industry that will crash like the housing market did. I get the sense that they know this and are trying to make as much money as possible before their ultimate demise.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Nelnet raised my payment to an exaggerated amount than when I could n't pay it they offered me a deferment taking on all the interest to my principle. They then said at the end of my deferment my payment would be manageable but instead it came back at the original exaggerated amount. I 'm tired of the games they are playing adding interest and fees when they know I ca n't make their demands. Please help stop these preditory practices to a stay at home mother of XXXX .
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This is in reference to my previous complaint # XXXX . XXXX / XXXX / XXXX - I contacted a CSR at Nelnet to find out the status of my student loans. I was told that my student loans had been put on Forbearance, from XXXX due to an error in processing my REPAYE recertification. At no time did I ever request that my loans be put on Forbearance as I am almost 5 years into my 10 year plan of Public Service Loan Forgiveness and I knew that a Forbearance would negatively affect my plan. I was never told that my loan was being put on Forbearance. I was done without my consent. Because of this mistake, I was told that my payments of {$100.00} were insufficient and more interest was added to my balance, bringing the grand total to {$95000.00}.
Company Response:
State: CA
Zip: 95608
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: FIR ST MARK SERVICES XXXX XXXX XXXX . D ear First Mark Services : You have not provided proof of the student loan. In you documents you said I received the loan at the XXXX XXXX XXXX . After further inquiry, you must provide me with the original origination papers and contract documents as I requested from you earlier. I also stated to you that the information you provided to XXXX XXXX is fraudulent and I asked you to stop, provide proof and verify these things. You can not service this loan. I asked you to provide this information to me and you did not. The original documents must include when the account was 'charged or written off ' because you list these accounts date opened in XXXX and XXXX that is twenty year s ago. You can not report this to XXXX XXXX because I identify it as fraudulent. You continue to report it to the agency and I will report you to the student loan ombudsman office and Dept of Justice for unfair, deceptive acts and practices. You should also check online to see that private loans are not eligible to be listed as federal student loans for re-couperation in the federal guarantee loan system. Please check your records and send it back to XXXX . Regards XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2017-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In applying for a new home loan, it was brought to my attention that my credit report contains a " serious delinquency '' apparent on both XXXX and XXXX . I was able to research a bit more using XXXX XXXX and found that I have two missed payments ( 90 days and 120 days ) late on a Federal Direct Plus XXXX Loan with a date on XXXX / XXXX / XXXX . The late payments occurred XXXX and XXXX XXXX , a time that I was still a full-time student. I have been in touch with Nelnet, Dept of Education, an d NSLDS and no one has any information on who serviced the loan at the time of the reported delinquency. Nelnet reports beginning servicing my loan in XXXX XXXX and has no prior information. NSLDS only reports Nelnet as a servicer. The delinquency is in error as I was a full-time student as maintained my deferment throughout that time. I need help identifying my loan servicer and removing this from my credit report.
Company Response:
State: WA
Zip: 98106
Submitted Via: Web
Date Sent: 2017-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-24
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Accepted a student loan for the spring of XXXX on XXXX XXXX , XXXX . All but {$90.00} went towards paying tuition at XXXX XXXX XXXX XXXX . On XXXX XXXX , I withdrew from classes, and moved back to XXXX , TX. I was told by the college that the money would go back to the loan servicer. Received a letter in XXXX XXXX stating that since I had withdrawn from classes, I needed to pay the student loan that was disbursed, in the amount of {$1800.00}. I never received the full amount, so I called Nelnet and asked them what the letter was about. I was told to ignore it, as it had been sent in error, and they could see that my loans were in good standing, as I have consistently made payments each month. In XXXX XXXX , I received another letter stating that this account was going to go to collections, and that I needed to pay it in full immediately. I called again, and was told I needed to fill out a loan discharge packet. I sent this in XXXX XXXX , and was told that they had received the information, and they were going to discharge the loan. However, it was still on there in XXXX , and subsequent calls to the Dept. of Education did not produce the same response. They acted as if I had never sent in a discharge form or packet of information. They marked me as late on making payments in XXXX XXXX , despite me making a timely payment. So I sent another one. I then called the collections company to see if they had received the information, and they said no, so I sent them a copy as well. I was told I would hear back from them in a couple weeks. A couple weeks went by, and no calls. All negative items are still on my credit reports. Called the Department of Education on XXXX / XXXX / XXXX , and they said they are still reviewing the information, and I should hear back in a week.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2017-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A