Date Received: 2017-05-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I requested to have interest capitalized on three unsubsidized corrected since I was in school at least half-time ( XXXX credits ). A letter informing Nelnet was sent on XX/XX/XXXX identifying the issue and my school status was not applied correctly based on school status. I followed-up with Nelnet after the letter was received and Nelnet requested a copy of school enrollment verification to prove I was enrolled during the period in question. An enrollment verification letter was sent from XXXX XXXX XXXX College in XX/XX/XXXX. I followed up with Nelnet and was told that the information provided was not correct. I contacted XXXX XXXX again in XX/XX/XXXX to send out verification for the specific timeframe which I was enrolled and interest was capitalized. The verification was received by Nelnet and my account status changed on XX/XX/XXXX. The enrollment verification was applied as such I was only enrolled during the timeframe which I was trying to prove to have capitalized interest on unsubsidized loans recalculated based on school status. Nelnet took the verification received on XX/XX/XXXX and recalculated owed interest on my student loans. A new enrollment verification was secured from XXXX XXXX XXXX College on XX/XX/XXXX and faxed to Nelnet to prove enrollment. Enrolment Records personnel at XXXX XXXX spoke with XXXX XXXX who was supposed to update the account and interest and put the loans back into the condition prior to the erroneous changes on XX/XX/XXXX. I spoke with XXXX XXXX on XX/XX/XXXX who verified that she would be updating and fixing the loans to reflect how the loans were deferred prior to XX/XX/XXXX. I spoke with XXXX XXXX at Nelnet who outlined how the account / loans were being updated to reflect the deferment status the account should have been placed and interest on questioned unsubsidized loans reclassified to regular interest and not capitalized interest. She also detailed an amount due of {$150.00} in interest now due on the account. She could not explain how the balance was owed because the loans were being paid even though being in deferment status. XXXX identified and had access to reported enrollment status from XXXX XXXX XXXX College through the NSLDS reporting system, verifying my school status but Nelnet took the most current communication dated XX/XX/XXXX as the correct form of enrollment verification. The interest was determined and applied from loans when forbearance was applied to the loans in XX/XX/XXXX and XX/XX/XXXX between the timeframe of the end of the spring semester and the beginning of the fall semester. Prior to the events of XX/XX/XXXX, the deferment was applied continually without a break from XX/XX/XXXX to current. Nelnet recalculated and backdated interest not previously assessed to the loans from the timeframe in question in XX/XX/XXXX and XX/XX/XXXX. I spoke with XXXX at Nelnet on XX/XX/XXXX who stated that Nelnet has a program of being able to apply a Deferment Bridge to cover the end of the spring semester to the beginning of the fall semester, although it is not published on their website as an option and I should have known this option was available. All communication with Nelnet takes three to five business days and someone in a back office has to determine if changes are going to be made and Im not informed why and how interest is being applied to my loans. I would like to have the interest reversed on the timeframes of XX/XX/XXXX and XX/XX/XXXX since it was previously calculated as such and Nelnet incorrectly applied and would not change / update my records when they had access to enrollment information through the NSLDS reporting system.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I previously filed a claim - Complaint ID XXXX XXXX / XXXX / XXXX . My explanation was presented by the company with much distortion. I have repeatedly asked for a copy of Gov't payments to my account -- '' If your new monthly payment isnt large enough to pay the accruing interest on subsidized portion of your direct loan, the Federal government will pay it for you for a period of up to but no more tha n three consecutive years once you begin your Income Based Repayment program. This is XXXX of the many forgiveness aspects that Federal Student Loans offer. '' This has not occurr ed ... I am on t he Income Bas ed Repayment plan and my loans are increasing tremendously ... I am now owing XXXX figures ... I do not understand how the loan supposed to be paid of in 25 years ... I will be owing over 1 million dol lars. Please escalate this complaint to legal office and/or provide me names of attorneys and or an agency above cfpb. " If over the lifetime of this loan, you make 300 q ualified payments and the loan is still not completely paid off, any remaining loan amount will be forgiven and legall y discharged. '' How will this loan ever get paid off under this plan. I am paying my interest but it is increasing at an accelerated rate. Plan in cludes a 20 year forgiveness for new borrowers that took their loans out after XXXX XXXX XXXX , or 25 years if the loans were taken before that date. The lifetime of an Income Bas ed Repayment Loan i s considered to be no more than 25 years. If over the lifetime of this loan, you m ake 300 qua lified payments and the loan is still not completely paid off, any remaining loan amount will be forgiven and legally discharged. However, this discharged a mount is considered taxable and must be paid for the year it was forgiven ; i.e . a loan discharged in XXXX must be paid with other XXXX Income Taxe s due in XXXX . -- -- -- -- -- - Issues include : Estimated Interest Daily Interest Outstanding Principal Balance -- tremendous increase. -- -- - I do not want to have my loans serviced under Nelnet. I f eel as though it is too much fraud and no-one is trying to resolve my issue. Please escalate my issue to the agency above the cfpb and/or a contact person at the Office of Inspector General. I will file a complaint their next. My account ne eds to be reconciled and properly handled. There are too many complaints regarding XXXX on the WEB. Please do an audit on my account.
Company Response:
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2017-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, I consolidated my XXXX federal graduate school loans on XXXX / XXXX / XXXX into the only loan consolidation program offered at the time. I am now learning that after 11 years of working for the XXXX XXXX Attorney as a lawyer ( a job that would otherwise qualify ), because I did n't consolidate into a type of loan that did n't even exist at the time ( XXXX XXXX ), my XXXX separate, on time payments as of XXXX XXXX will not qualify for the public service loan forgiveness. This seems bonkers. Certainly that can not be the intent behin d Congress creat ing this program with much fanfare a decade ago. My servicer is XXXX . I think my loans should be forgiven in exchange of the years of hard work I have been doing as was promised ten years ago. Thank you, XXXX
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2017-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-15
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: similar to previous complaint XXXX on NELNET.COM - TERRIBLE I continue to get emails asking for sum total of {$1700.00} in emails, i login to Nelnet to double-check the amount due, which is consistent with emails {$1700.00}. BUT - when the day comes to pay ( XXXX of month, as stated online and in emails ) ... THEN the amount due changes by several hundred dollars. i 'm sick and tired of being stressed out about this ; set the monthly payment @ {$1700.00} and stop fluctuating!!!!! - XXXX
Company Response:
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2017-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Upon reviewing my credit file the are a few student loan entries that does not belong to me, these student loans are a result of identity theft, which resulted with me filing a previous police report back i n XX/XX/XXXX , with the University XXXX XXXX . These student loans were opened up unbeknownst to me which I was XXXX ( date of XXXX : XX/XX/XXXX - XX/XX/XXXX Date the fraud occured : XX/XX/XXXX ; amo unt ( s ) : {$1700.00} ; {$3000.00} These students loans are old and h ave been sold, repackaged, or transferred to another agency/ or department. The student loan issue was litigated back in XX/XX/XXXX , and have since been removed from my report ( XXXX XXXX XXXX University XXXX XXXX and XXXX ). Now, I Have " XXXX / XXXX XXXX XXXX ; D ept. of Education/ NEL N ; US Dept. of Education / XXXX / XXXX , posted on my report from the same time period the prior students loan information post posted previously, dating : XXXX . This same issue with the fraudulent student loans has come back and repackaged.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2017-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: several times I have made an attempt to resolve the issue that I was having with NELNET to no avail. this is about the third or fourth complaint that I have submitted and they purposely and continually refuse to acknowledge my request. recently I received an alert on my phone from privacy Guard letting me know that an account has been added to my credit profile through XXXX this was XXXX / XXXX / XXXX so when I check it I see where an new account has been added by NELNET. They have re-aged an old account so it appears. I called XXXX the following day asking how can they allow these accounts to added to my credit profile while I have an fraud alert and an identity theft report concerning my credit profile but the woman stated it was n't appearing on their but I know that was false because it appears on my phone and my credit score has drop tremendously because of it. They have purposely and continually to violate the FCRA and the FDCPA. I recently been doing some studying about their closing ; so how is it are there continually to collect on student loans and thy are no longer open. I will be filling a suit in small claims if they refuse to verify and validate the debt but continue to report it on my credit profile.
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2017-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I had went to pay my student loans today and when I looked at the statement I had noticed that my payment had doubled. I had expected an increase in payment as our income had become higher, but the amount is more than I can afford. I had reached out to Nelnet and they advised me that they could not lower my payment amount because my wife has a forbearance on her account, which is no longer true. I had tried several times to get this payment lower to an affordable amount and found nothing from Nelnet but a lack of honestly and professionalism. I have paid my bills on time and asked that they kept them below {$300.00}, and they would not assist me. This is after I had a conversation earlier this morning and was told that it would be {$280.00}. I believe that they are predatory and dishonest and would like to transfer to another servicer.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2017-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX - Extension XXXX - Resolution Specialist - Solutions Center - Nelnet XXXX refused to provide any other information to better identity this encounter ; employee ID number, Last Name, Call or Reference number. XXXX stated, '' If you dispute these accounts in any way, it will hurt your credit score. " She referenced the F.C.R.A when making these claims. This is outright false and was interpreted as a threat of action and an attempt to influence my decision for the benefit, and on behalf of Nelnet. XXXX was condescending in her answers and ultimately failed to provide answers to critical questions about my account. This is by far the opposite service one would expect from content knowledge experts on student loans and credit. She could not adequately explain how these accounts are reported on as well as the process or reasoning for the accounts ' closing and re-establishment.
Company Response:
State: CO
Zip: 80005
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I was marked 90 days late 4 times by Nelnet this XXXX of XXXX . I had placed the account in forbearance when my car was totaled from a major car accident in XXXX of XXXX . I had sustained injuries and had to be transported to the ER during my accident. My son and I was out of a car for months. However, I signed off on a new plan called " Pay As You Earn. '' I was told I can make payments based on how much I made that month. The representative told me that 's how the program works. So, I made payments when I could and they knew my situation. I had no idea I was in violation until XXXX XXXX . Not once was a notice sent to my house. Anyhow, once I received the email alert that m y credit score has changed ( I belong to a credit monitoring service ), I logged on and saw my score was knocked down from a XXXX to the XXXX 's. My heart just stopped beating all together. I called NelNet the very next day and the representative explained the situation. I paid the past due immediately. I was told the only way they will delete the late payments is if I was in the military or if I was in school. I am a military veteran but was not in at that time nor was I a student. So, being in a major accident and sustaining injuries is not a valid reason? Even though you clearly have proof??? Anyhow, here we are today and I have gotten nowhere with the creditor ( NelNet ) nor the credit bureaus. I wrote a 2 p age letter and attached supporting docs ( proof ) and even my lawyer got involved. No one XXXX XXXX XXXX and I served this country so, they can proudly keep their jobs in freedom. It 's like I do n't even exist. What I do n't understand is how am I marked that many times in the first place? I am just lost.
Company Response:
State: CA
Zip: 90403
Submitted Via: Web
Date Sent: 2017-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-05-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have made several attempts recently on XXXX XXXX XXXX , the student loan was transferred and its being paid with XXXX and it appears in my credit NelNet with a default loan which hurts my credit.
Company Response:
State: PR
Zip: 006XX
Submitted Via: Web
Date Sent: 2017-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A