Date Received: 2017-04-21
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I submitted an application for XXXX discharge with Nelnet. I have been calling them for the last 3 months, and nothing has moved on my application. I have been told that my application has been archived and has to be rebuilt. I do not believe this. I believe that Nelnet is purposely delaying my application because it has merit.
Company Response:
State: NV
Zip: 89101
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-21
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: Nelnet has a auto-payment option that is not favorable to borrowers repaying loans. This auto-payment option, if you have prepaid your loans or if you are paying more than the minimum, distributes your payments to favor paying off lower interest loans instead of higher interest loans that will ultimately cost the borrowers more money in interest. I have aske d NelNet 's customer support multiple times to favor paying off the high interest loan when I have overpaid and when I have prepaid. However, NelNet has never honored my requests. NelNet has instead continued to distribute my auto-payments to favor my lower interest loans, thus forcing me to pay more in interest on my higher interest loans. Anyone with basic math skills could tell you that paying off your higher interest loans first is better for the borrower, so it is really confusing to me why NelNet continues to favor paying off lower interest loans.
Company Response:
State: NY
Zip: 10010
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-21
Issue: Can't repay my loan
Subissue: Can't get flexible payment options
Consumer Complaint: I have tried to apply for an income based repayment plan. They are now telling me I need to apply again for the 3rd time sin ce XXXX . They state I still have one p ending. This has been going on for months, meanwhile they raised my payment to over {$1200.00} a month when it is supposed to be {$450.00}. This has caused me to have to forebear payments which is causing a negative amortization on those loans.
Company Response:
State: FL
Zip: 33428
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: I went to XXXX XXXX University between the years of XXXX - XXXX and when I got out I was served with XXXX different bills for payment. I later consolidated my loan with the advise of a representative that worked for on of the companies I made payments too. I was not taught about principle at a younger age and made my minimum payments for many years and then started to pay down the principle in early XXXX 's. By this time my loan had been sold to XXXX XXXX and by then I had paid it down ov er 11 000.00 dollars down in so many years for I was doing better work wise and could afford to. I then found hardship with the crash of the banks in late XXXX to XXXX and so on and could not afford minimum monthly payments. My balance was paid down from roughl y 28 000.00 to 17 000.00 wh ich shows on my credit report. So I tried to work with XXXX and they continued to rudely ask for repayment and I let them know that the company I worked for shut down and I am out of work and there were no jobs with in many miles radius in the XXXX XXXX Area and I had to take a low paying service position in hospitality and could barley afford a place to live. I took years to bounce back for I had a car payment that I had to hold full coverage on and I was single living alone so another XXXX to XXXX dollars a month was a lot of money to me and XXXX continued to rudely treat me as I was not being honest so I had to stop taking calls from them. Latter I had to move back north to stay with family and started work at XXXX XXXX as a XXXX XXXX and I was contacted there by Nelnet. The Nelnet representative said that they were going to have my wages garnished if I did not sign with them for loan service but the loan was at a XXXX XXXX balance and they added more to it. I complained and I wanted itemization of where these fee 's accumulated from and thought it was completely ludicrous how my balance could just be stipulated like this. My loan was then taken over by Navient and they in turn put XXXX XXXX on my balance in less than 3 years and its now sitting at roughly XXXX XXXX in balance that they say I owe or else. I can not fathom how this is right. I would greatly pay what I owe and understand its a business to loan but even a home foreclosure does not accrue interest like this? Normal debt gets charged off and there are penalties to be paid and I would be fine with this. I have paid a combination of combined interest cause I was never taught of principle at a younger age and I then paid into the principle a great deal and now I am being punished unfairly for th e US economic cr ash that happened and the student loan servicers taking full advantage of my hardship. I can not re pay XXXX XXXX of interest thrown on top of my balance after paying it down XXXX XXXX dollars and all the other interest I paid into it and to add did not write off in the early years. Again I can understand 3 maybe 4 thousand i n late fees accrued during the economic crash but XXXX XXXX , this is not right? I would think it could be placed on my public record and make it so that I could not extend credit til l re pay ment could be established but to make it so that I will never get out of this loan now for circumstances that I had no control over is not something I will pay for and I am seeking help from the CFPB to please get this under control. These servicers are preying on American people that have fallen into bad times like myself and I am reaching out whole heartedly for justice on these false fees and balance they say I owe. Thank you in advance for any representation I can get to stop this and get my life back on track from being scammed and manipulated by these servicers.
Company Response:
State: AZ
Zip: 85345
Submitted Via: Web
Date Sent: 2017-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Incorrect information on credit report
Subissue: Personal information
Consumer Complaint: I have a few student loans that 's not matching up & I checked my credit score to find an unfamiliar address that I 've never lived or used on my report. There 's no way this could be a mistake being as tho all my student loan information should all be the same. I believe that some foul play is going on with XXXX XXXX XXXX in XXXX XXXX & I believe that 's where the address came from. I 've never lived at XXXX XXXX XXXX . In XXXX XXXX Maryland. I 'm not even sure exactly where it 's at in XXXX XXXX .
Company Response:
State: MD
Zip: 21216
Submitted Via: Web
Date Sent: 2017-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-20
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: Saw the CFPB suit against Nelnet. I 've experienced XXXX of the allegations plus an additional problem. 1. Fails to correctly apply or allocate borrower payments to their accounts. I had problems making early payments while still in sch ool. Nelnet t old me that any payments provided early would go to " anticipated interest '' rather than the principal. Additionally, there were errors early on in how my payments were applied across multiple loans amounts. 2. Steers struggling borrowers toward paying more than they have to on loans. Experienced this during XXXX school on my XXXX loans. Was not informed adequately about repayment plans that allow for a lower monthly payment, steered towards forbearance for 2 years. 3. Change in type of loan. I initially was given Direct Federal Loans, when transferred to Nelnet, the y removed the " direct loan '' distinction. This hurts me under the Public Service Loan Forgiveness ( PSLF ) program, because PSLF a pplies only to Direct Federal Loans.
Company Response:
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2017-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-19
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: Contact nelnet about my student loan and receive no help. I filled out a repayment application, emailed it in with the correct documentation got an email response back that it was received. I was told it would take abo ut 10 business days to get a response. received another email that they needed me to verify if I was married and if I had children and immediately responded back. now they 're saying that I filled out the form incorrectly which they 've never said before. I was not told that it was on a recorded line I was not read a mini Maranda I claiming that this is an attempt to collect a debt anything obtained will be used for that purpose which is legally they are responsible to do and I still have not received any information about the form
Company Response:
State: IN
Zip: 46038
Submitted Via: Web
Date Sent: 2017-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-19
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I am a highly qualified XXXX XXXX XXXX . I joined the XXXX force in XXXX through an alternative licensing program ( XXXX XXXX XXXX ). In order for me to XXXX XXXX XXXX , I had to take and pass multiple XXXX exams to ensure my highly qualified status. I was on a transitional XXXX XXXX for two years before receiving my full, non-transitional license. I applied for XXXX XXXX XXXX with NelNet for my 5 years of XXXX XXXX XXXX service. I was denied because of my transitional license. I was informed by the Department of Education in Tennessee that my transitional license years should count toward my service. NelNet refuses to acknowledge this and contin ues to deny my application.
Company Response:
State: TN
Zip: 37013
Submitted Via: Web
Date Sent: 2017-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-17
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: Ive am sti ll paying for a Student Load ( XXXX XXXX XXXX ) si nce XXXX .The original loan was XXXX Dollars I am still paying extremely high late fees and high interest for over 20 years later for this loan due to a default. .I make prompt monthly payments.Can you help help me?
Company Response:
State: OH
Zip: 43123
Submitted Via: Web
Date Sent: 2017-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-04-17
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: I took this loan out in XX/XX/XXXX or XX/XX/XXXX ( XXXX ) and the SAVING & LOAN that handled defaulted it because he payment was too high ( for me ). I offered a little less but they were n't interested. I then became XXXX and went on XXXX around XX/XX/XXXX. The loan was discharged by nelnet approx XX/XX/XXXX or XX/XX/XXXX. I returned to work in XX/XX/XXXX and they began to grab my tax refunds. All of the years that I was on SSD should be considered since the interest is now XXXX $ a year among other lies I was told through the application process. Thank you
Company Response:
State: IL
Zip: 616XX
Submitted Via: Web
Date Sent: 2017-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No