Date Received: 2018-01-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: there is no clear explanation on how the payments applied. I have {$2.00} daily interest, so if yo multiply that amount on day in month, i should not be charged more that {$70.00} per month in interest. I make my payments every month, never skip a one. however, if I make additional payment ( hoping they would apply it towards principle ) they always apply the biggest portion towards interest even though it was already satisfied by monthly payment. every time I call customer service, nobody can give me an explanation on how the payments allocated and why. they just say : " this is how the Department of Education wants us to apply payments ''. This is wrong. I graduated in 2015 with XXXX in student loan. I have been making payments for 3 years, every month + additional payments sometimes and I am still on XXXX and my principle amount keeps going up and up each month. this is wrong.
Company Response:
State: PA
Zip: 19115
Submitted Via: Web
Date Sent: 2018-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-26
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I currently have a loan with Nelnet. I have the income base payment plan, but the monthly interest is higher than the payment I can made. So my balance is increasing instead of being lower with my monthly payments because I am not paying enough to cover the interest. I write an email to Nelnet to see if they can apply my payment to the principal, but they respond that my payment go first to interest and last to principal. And that I need to make additional payments in order to lower the principal. I can not pay a bigger amount right now and I feel that I am wasting my money because is not making any difference in my final balance.
Company Response:
State: PR
Zip: 009XX
Submitted Via: Web
Date Sent: 2018-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There are numerous account through Nelnet/Department of Education that are inaccurately reporting on my credit reports. The accounts have been listed long than the statue of limitations and are in good standing. These accounts have previously been removed and then have been added back to my report several times. This is negatively affecting my credit score and my ability to borrow to purchase a home. I am requesting that the accounts below be removed from my report immediately upon receipt of my request. These are the accounts below that need to be removed due to violation of the fair credit reporting act. To whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found several items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness. Under the FCRA 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report. Please provide me with a copy of an updated and corrected credit report showing these items removed, I demand the following accounts be properly verified or removed immediately. Accounts : XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$9400.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$8400.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$7200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$6000.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$5300.00} Good XXXX XXXX XXXX Last reported : XX/XX/XXXX + {$4700.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4600.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$4300.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3600.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3100.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$3000.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$2200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$2200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$2000.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$1800.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$1500.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$1200.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$530.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX + {$450.00} Good XXXX XXXX XXXX / NELNET Last reported : XX/XX/XXXX
Company Response:
State: MO
Zip: 64804
Submitted Via: Web
Date Sent: 2018-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-24
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have had my student loan payments set on direct withdrawl since XX/XX/XXXX. Payments have been being deducted from my account every month since then.On my bank statement the descriptions for the payments are " Direct Withdrawl, Deparment Education Student Ln. '' Nelnet has been trying to contact me for months. They would call and leave vague messages " Hello this is XXXX from Nelnet please give us a call back at .... '' Knowing I was making payments via auto deduct and noticing it comes out of my bank account I never thought anything of it. Finally I awnsered and they told me my account was past due and to make a payment. I got on the phone with customer service and they had me check and see if I had any other loans and if another loan servicer who may be getting the payments. Went on the department of education website and verified that my only loan servicer is NelNet. For the past 6 months ive been going back and forth with NelNet giving them every piece of information I can give them to try and reslove this issue. They seem to believe the mistake is on myend somehow. Ive given them my bank statments, banking info, and transaction ID # 's trying to track where the money is going, I believe I have undeniable proof that it is some error in thier system. 1. ) Last payment recieved by NelNet from me ( according to them ) is on XX/XX/XXXX. On my bank statement for this transaction it says Direct Withdrawl, Department Education Student Ln. Same as all the other payments that they " arent '' receiving. 2. ) Even to this day if I call the NelNet customer service line the voice prompt will do an account overview while youre on hold and the voice promt will say " We recieved your last payment of {$100.00} on XX/XX/XXXX '' But on NelNets website and according to everyone ive spoken to on the phone they say my last payment was on XX/XX/XXXX. 3. ) When logged in to the NelNet website I can click " Payment Profiles '' once I click payment profiles my checking account pops up and below that it says " Manage Auto Debit '' Not knowing if that popsup for everyone I asked someone in NelNet customer servie to see if this was a standard icon and he verified that it should only say that for people enrolled in auto debit but he also said im not enrolled so why would it says manage auto debit on my end if I wasnt enrolled? I dont see how so many things arent adding up on thier end and they keep making me try and prove myself when they have so many red flags within thier system. Ive shared all this infromation with customer service at Nelnet and they have forwarded to other departments trying to solve this issue and ive given them all the infromation I can give them and this issue and it hasnt been resolved for over 6 months. During this whole debacle theyve been reporting me to the credit bureau and it has tanked my credit score. I got married in XX/XX/XXXX and my wife and myself wanted to start house hunting and havent been able to because my credit score tanked bacause of this and im not getting anywhere after months and months of back and forth with Nelnet. Please help I dont know what other action to take. Thank You.
Company Response:
State: NY
Zip: 14626
Submitted Via: Web
Date Sent: 2018-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I acquired the loan in XX/XX/XXXXto pay for grad school and have several concerns. First, I assumed because XXXX ( Now it has sold my loan several times to XXXX, now NelNet ) was under the PSLF ( Public Service Federal Loan Forgiveness ) at the time that if I committed to my education career without default for 10 years then I would be eligible for the Loan Forgiveness. However, recently I was denied because XXXX is no longer under the PSLF, although I have paid faithfully without default. I was so discouraged because I already had issues with how the payment plan was so skewed. For example, I have been paying on time ( monthly charges range from {$240.00} to {$330.00} ) since XXXX but yet have only paid {$2100.00} of the original loan of {$59000.00} in 10 years. This is outrageous! I feel trapped, cheated, and belittled. I have stayed with the companies because I was informed that I would be eligible for the Federal Loan Forgiveness Program because of my 10 years service in public education and should not move to another loan agency ( this move could " jeopardize '' my eligibility ). In addition, I 've paid {$29000.00} in interest but only roughly {$2000.00} to the principal. Please assist, these student loan companies that keep selling our loans with ridiculous interest, along with false advertisement that they qualify for the Federal Loan Forgiveness is unjust. Here are my request : 1 ) Please help me qualify for the PSLF since I was originally on the correct trajectory until XXXX blew it with the Federal Gov. but never informed me. 2 ) How can I get out of this ridiculous payment plan without being penalized.
Company Response:
State: CA
Zip: 92009
Submitted Via: Web
Date Sent: 2018-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I submitted information the Nelnet XXXX XXXX XXXX XXXX group to have a student loan debt forgiven. I was told I needed to send in additional documentation for the account. I sent this additional informaiton via fax & have the confirmation sheet, as of XX/XX/XXXX. I was advised that I needed additional information to be considered for the program and provided such information on XX/XX/XXXX via fax and also have the confirmation sheet. A ; ; that was requested before this current status update on XX/XX/XXXX, was a BPQY, which was also mentioned on the initial application form already submitted on XX/XX/XXXX. As of XX/XX/XXXX, ALL information requested was already submitted and has been verified as submitted to Nelnet, by Nelnet representatives. However, in the status update about the acceptance of documents or the declination of such documents received on XXXX/XXXX/XXXX around XXXX, I was given written correspondence that states the representatives declined my information given and mention the reason for the declination was because of the following : " You applied for discharge on the basis of a determination of XXXX by the Social Security Administration ( SSA ), but you did not provide the required documentation from the SSA supporting your eligibility for XXXX discharge and have not responded to our request to provide the documentation ; specifically, you did not provide a copy of your SSA notice of award for Social Security XXXX Insurance ( XXXX ) or Supplemental Security Income ( SSI ) benefits stating that your next scheduled XXXX review will be within 5 to 7 years '' I contacted the customer service team at Nelnet around XXXX XX/XX/XXXX regarding the letter I received. I mentioned two issues to the representative to attempt to resolve them. The first matter regarded how my name was addressed in their system & not matching up to my person according to security and my certificate of live birth, nor how my name was entered on the application. This created a conflict of interest as the company addressed a, " XXXX XXXX '' not " XXXX XXXX XXXX '' at the same address, however this error is addressed to another entity & was creating a conflict of interest in terms of lawfully opening mail and not lawfully opening mail. After mentioning this, I proceed to the next matter which was the above mentioned reason for the declination and my already providing the documentation requested. The representative was extremely helpful, however the solution given was that I was declined because I did not have on my medical review exactly, " 5 to 7 years '' for a review cycle. I advised that regardless of what the information stated, the requested documentation was already sent in and has been recognized by the group. The group is reading the document sent to them on XX/XX/XXXX, the same BPQY document that I was given instruction to get from the SSA office originally to proceed with the request. The representative further stated that I could visit a doctor to have them verify if the severity of the XXXX was sufficient and would be something they would signoff on in writing, then I could have something to see if I could be approved for the program. I requested to speak to someone that would be able to give me more information about what the " specific declination code meant ''. I was sent to a supervisor who verified security and the reason for the call, yet she repeated the same thing. I advised I would not be paying XXXX XXXX anything and to avoid being vulgar the matter was entirely ( verbatim ), " XXXX ''. I further stated that I already sent the documents and that I would not be going to the SSA office and attempting to have them give me ANY documents that required me to do Nelnets job of verifying the coding on the paperwork I or anyone else sends to them. I further asked to get information from them regarding the legal contact about matters like this. The representative stated that the route I was seeking to go would not get the results I was seeking and that the paperwork requested needed to have, " 5 to7 years '' on it to be considered for the program and the only reason I was not, because it said, " XX/XX/XXXX & Q+ ''. She further stated that according to the SSA handbook that that status meant that my XXXX was thought to be able to improve within a certain time frame. I further stated that I appreciated her attempting to explain this to me, but I already provided the necessary documents and I would still like to reach out to someone about the matter as it would get heard and forwarded to the right individuals, whether she directly did the forwarding or not, it would get addressed. She provided the following information : " nelnet attn corresponce XXXX XXXX XXXX nb XXXX " I thanked her for her time and proceeded to gather the documents I accumulated to get them to try to get the application to them and its supporting documents.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: NelNet has started charging me for my loan at the full repayment amount while I am in IBR. They contacted me and attempted to force me to cancel IBR and go into forbearance. They said there are no other options. They placed a strike on my credit report putting extra stress on my already stressful ( I am in IBR! ) financial situation. I have called repeatedly and they refuse to remove the strike, refuse to accept my IBR status and refuse to help me in any way whatsoever.
Company Response:
State: NJ
Zip: 07424
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In response to Complaint Five, 1. You state on XXXX, Having reviewed your account we have provided information to you regarding the following concerns : You have stated that we advised you that the Department of Education, Federal Student Aid advised us that we should not respond to borrowers in writing. You want responses to your previous inquiries, dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. You would also like for us to stop the threatening phone calls in response to your first complaint filed with the Consumer Financial Protection Bureau ( CFPB ) on XX/XX/XXXX. You would like the forbearance applied as requested in XX/XX/XXXX, and you want an explanation about why your forbearance was not applied as requested. You would like information about the different types of forbearances and deferments, as well as how interest capitalizes. You want your student loan debt forgiven. Allow me to correct your iteration of what I want as state above : As previously specified, I dont want ; I demand that you fully address all written information requests previously submitted to you. You can not continue to avoid addressing the requests by responding with repetitive boilerplate, by referring me to other agencies, or by pointing me to other websites. Responding to borrower requests for information is your responsibility ; this has been confirmed by each of the agencies/websites you keep referring to. I demand that you explain why you lied in regard to the Department of Education and your legal department advising you not to respond to borrowers in writing. I demand that you discharge my loans as specified previously I said nothing about forgiving them. In the immediate offing, I demand that you put my loans in forbearance per your approval of same and as requested. I demand that you hold yourself accountable for lying, for intentionally deceitful accounting practices, and for intentionally withholding accurate and timely information required to make time-sensitive informed decisions about my loans. As not previously specified, I demand that you get out of the business of lending money to students. Your behavior is not only incompetent and deceitful, it is disgraceful. 2. You also state : We have provided explanations for each of your concerns in our previous replies to your complaints filed with the CFPB on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. A copy of your payment history, your deferment and forbearance history, and your loan summary letter have been included for your records. More information about deferments, forbearances, and how interest capitalizes, or is added to your principal balance, can be found at XXXX XXXX XXXX or on the individual deferment and forbearance applications. We are unable to honor your request to remove your student loan debt. When you signed your Master Promissory Note, you promised to pay all amounts disbursed plus interest and other charges and fees, and a copy of your MPN has been included for your records. Information about deferments, forbearances, and interest capitalization can be found in your MPN. Again, weve responded to your concerns and consider this matter closed. Sincerely, XXXX XXXX Nelnet XXXX to your assertion that you have responded to all written requests, you have not responded to any of them. You also have still not addressed or corrected your application of the most recent forbearance request, and you have not addressed why you lied. As you say, again, answer all outstanding written requests for information, correct your accounting errors, discharge the loans, explain why you lied, agree to hold yourself accountable, and then get out of the lending business.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: No contract
Company Response:
State: SC
Zip: 29803
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-01-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: Reported that I was 90 days late on a payment, while in a current forbearance. Credit score dropped 177 points due to this. And credit card limit was lowered due to this error in information.
Company Response:
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2018-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A