Date Received: 2018-02-11
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Hi, I applied for a Federal Student Loan after transferring schools this semester. When I applied, I was denied because I was in default on a prior loan. I had no notice of the default until after I was unable to get any student loan. I never received notice that I was supposed to begin paying a loan or even close to being in default on a loan. Had I known that I was close to being in default or missed payments, I would have handled this situation before going into default. I had a federal loan through Nelnet. They hired a debt collector, called XXXX XXXX XXXX. I was told to speak with the debt collector since they are now handling the loan. I have called numerous times for the past two weeks, and have never been able to speak with them. I left voicemails, emails, called again and again. Nelnet never notified me that I had missed payments, or that there was anything I could do. Instead, I found out about this situation when I was unable to obtain a loan for school. It is my understanding after speaking to Nelnet that my loans were no longer deferred because I did not meet the half time student requirement, but I was never notified of that. I am a full time student again, unable to get any loans for school, unable to speak to the debt collector because they won't respond. I have tried everything else to try to handle this, I understand a default ruins credit and I do not want that. I also am unable to get any more loans for school and don't know what to do. Thank you, XXXX XXXX
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2018-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Nelnet took over my loan from XXXX sometime last year without telling me. Now my automatic deductions are NOT being made and I can't even get anybody to give me my account number so I can fix the problem. I've sent several emails and some were ignored while another was replied to with some secure email that I couldn't even open! I replied back and told them to send a REGULAR email reply because my email was password protected but I never got a response. These people are obviously scammers who have no business being responsible for other people's money!!!!
Company Response:
State: VA
Zip: 22153
Submitted Via: Web
Date Sent: 2018-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: passed 7 years
Company Response:
State: GA
Zip: 30214
Submitted Via: Web
Date Sent: 2018-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have contacted XXXX early XX/XX/XXXX, and have filed a complaint that the account does not belong to me. Nothing has been done to remove the account. Today XX/XX/XXXX have contacted the Department of Education, and Nelnet, the account servicer, and they have told me that they have no record of any kind associated with my social security. Nelnet did give me a website, https : //www.nslds.ed.gov. When I made contact they also could not find any account associated with my social security.
Company Response:
State: CA
Zip: 91342
Submitted Via: Web
Date Sent: 2018-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: NelNet is incorrectly reporting a past due student loan. Attached are screenshots making it crystal clear their errors. I consolidated my " NON DEFAULTED PAID IN FULL THROUGH CONSOLIDATION LOAN '' loan to XXXX XXXX onXX/XX/XXXX ( see gov bank end shot ). NelNet is reporting a past due collection for this same loan on my credit report with 180-day lates XX/XX/XXXX. NelNet is incorrect and never updated their systems with this loan like my other loans were.
Company Response:
State: NM
Zip: 88240
Submitted Via: Web
Date Sent: 2018-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: To whom it may concern I sent in a debt validation letter on XX/XX/18 to both XXXX and XXXX and they are still reporting these items of Dept of education/Nelnet which doesn't belong to me at all..This is affecting my credit score terribly. I plan to purchase a home this year and I will never be a homeowner at this point with inaccurate information on my credit reports..According to the FCRA rules, FCRA 823 ( b ) ( 2 ) and 611 ( a ) ( 1 ), it states that any information can be disputed and MUST be investigated and if you do not investigate and respond, the CRA must delete the disputed information from its files. I am submitting this complaint due to the lack of investigation and my original dispute of inaccurate information that does not belong to me. I did not sign for anything, This is unfair practices by a credit reporting agency with no concern for the creditworthiness of a consumer.
Company Response:
State: NC
Zip: 28278
Submitted Via: Web
Date Sent: 2018-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I were not inform of any payment arrangements, nor did I received any letter of changes to my account. When in accutuality my loan was on forbearance and not.it in on the income driven program. So no the reason why late payments is on my credit report, I gave no idea? I Never had to make any type of payments since I was approve back in XX/XX/2006 until now. So maybe it was a mis hap on there part. But I never agree or sign any form make payment with this company.
Company Response:
State: SC
Zip: 29440
Submitted Via: Web
Date Sent: 2018-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hi I am from ND and I am getting this information that i supposed to have signed up with this company called Nel Net/XXXX XXXX XXXX and i have never in my entire life have i heard of this company and the are saying i have 4 or 5 loans out with them and i don't. They are scammers trying to get money from me and i NEVER EVER signed a promissary note with this company. I want them stopped and investigated and they remove all information from them and all off my credit report ASAP. Thank you
Company Response:
State: ND
Zip: 585XX
Submitted Via: Web
Date Sent: 2018-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I graduated from XXXX University in XXXX XX/XX/XXXX with over $ 50k in student loan debts. I started payments soon after and paid XXXX a total of {$8000.00} from savings and tax refunds over the next few months. Soon after learning I was not the only one that felt misguided by XXXX 's misleading students into financial debt lawsuit, I decided to answer the voicemails on student debt help in XX/XX/XXXX. The program I had called assisted former students with " applying for loan forgiveness program '' in where I could qualify for some if not all of my student loan debt. Of course, I only qualified for a portion of that amount and it was explained to me that after 20 years, the loan would be completely forgiven. This was a program Obama had approved to assist former students like me at the time. I was charged {$500.00} for this application, in which seemed okay at the time because they were helping me with " over $ 30k of the loan amount forgiven ''. I was told I was not to worry about making monthly payments until the time came when the loan was forgiven. At that time hearing these great news it did not seem like it was too good to be true because I was very relieved I qualified for such help. After the application date, I paid {$0.00} to this new loan which I then learned it was a simple loan consolidation that did in fact lower my full debt of the future accrued interest I would have owed. The way they spoke to me said nothing of this matter. I work in the XXXX XXXX, I know a loan when I see one. But the way the representatives spoke to me seemed more of a grant and an actual forgiveness program because I was one of the many affected by XXXX 's misleading students. Months after I was receiving several statements and I noticed an increasingly interest on the new loan of now $ XXXX, I decided to contact the program. I was again reassured not to worry, my monthly payments were of {$0.00} and the loan would fade over time after the 320 months had passed. I was relieved to know I was not scammed and it was in fact all true, my loans would be forgiven and taken care of. Later XX/XX/XXXX more notices came about updating my income on their site, I called again only to find out I was in an income-driven program after all, and it depended on my income on how much my monthly payment could be. After updating my income information and going through the income-driven plan, I was notified my monthly payments went from {$0.00} to $ XXXX/month. I was very confused at this point because I was re-affirmed twice that I qualified for the loan forgiveness program where my loan would be paid off. I am now over {$63000.00} in debt because of the accrued interest from the full year and a half no payments were being made. I feel defeated, and embarrassed to let all this debt carry on into even greater amount when I thought I had received helped from the government or whatever program that helped reduce student debt. Everything I was told was to comfort me at the beginning and fall into another loan debt with a different company who will now be gaining from my interest and there is nothing I can do about it now.
Company Response:
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2018-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On Friday, XX/XX/XXXX, I tendered payment on my student loan. I was informed that processing the payment would not occur until Monday, XX/XX/XXXX. It was explained to me that Nelnet was unable to accept payment on non-business days. This is a reasonable policy that most business, courts, and other industries follow. Unlike, these other industries Nelnet has decided to continue to toll time against me during the weekend. My due date is Sunday, XX/XX/XXXX. As a result, I was informed that even though I tendered payment two days before my " due date '' I would still be considered late as the payment will not be processed until Monday, XX/XX/XXXX. This policy is counterintuitive and unjust. If a loan processor can't accept payment on the weekend then why do I have a due date on a weekend? The due date should be changed to the next " business '' day. This seems like a policy that is designed to collect late fees and potential harmful to other individuals. I would like the CFPB to investigate the business practices of student loan processors.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2018-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A