Date Received: 2018-07-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The interest rate on my Nelnet-serviced loan recently increased by nearly 3/4 of a point. I received no notification of this change, and was directed to the servicer 's current rates page ( https : //www.nelnet.com/cXXXX ). My loan rate on this page reflected a lower rate. I was then told to look into the rate with Congress as they set the rate. A website I was given indicated that changes in my rate should be discussed with the loan servicer due to the age of the loan ( https : //studentaid.ed.gov/sXXXX ). I was told that a mass email about the rate change was not sent to my account or email address, and that there was no way to have it re-sent. Several requests for third-party confirmation of the rate were denied. At every turn, Nelnet has engaged in practices designed to maximize interest payments, so my skepticism with this unproveable rate should not be cast aside. Nelnet should be required to notify customers when their rates are nearing a change, and provide third-party proof that the rates being charged are accurate as per decisions by Congress to increase them. Further, they should be required to maintain accurate information within their website with regard to the rates they are charging on billions of dollars worth of loans. These practices would not be acceptable in any industry outside of student loans, and should not be acceptable in these instances either.
Company Response:
State: MI
Zip: 48060
Submitted Via: Web
Date Sent: 2018-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: There was no completion to the complaint or investigation into a resolution. I have called every week for 90 days and sent 2 letters certified mail. The lender came back with a response to the issuance of the loan being given to me in an inept state. The XXXX XXXX XXXX XXXX has stated that an individual who doesnt complete high school or the equivalent is not prepared for the task of understanding the debt that will accrue in college. Their response to me filing paperwork supporting this happened was that I stated on my forms applying for the loan i checked a box stating I had graduate high school or its equivalent. I checked the box without understanding that a high school graduate even needed a diploma. Not only did I not graduate high school I only went to a year and a half of school my entire life through XXXX.
Company Response:
State: WA
Zip: 98662
Submitted Via: Web
Date Sent: 2018-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I recently applied for a mortgage and was devastated when i saw that my student loans had reported a 90 day late payment in XXXX of 2018. I couldnt believe it and the damage it did to my score was tremendous. It is not possible to go from paying as agreed in XXXX to 90 days late in XXXX. This is a HUGE error and needs to be Immediately removed from my credit reports or i will have my consumer protection attorney file a lawsuit.
Company Response:
State: NJ
Zip: 08046
Submitted Via: Web
Date Sent: 2018-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Over the last few months I have had a very difficult time in dealing with my student loan financer- Nelnet . I currently have a student loan balance of XXXX and am on a PAYE repayment plan with a loan recertification date of XX/XX/XXXX. Submitting my loan recertification paperwork is very important to do in a timely manner. Due to the importance of timely recertification I submitted my recertification application and proof of income on XX/XX/XXXX, XXXX prior to completing my taxes. My husband and I were not yet sure if we were going to file together or separately. I submitted the required income documentation and paperwork stating that we were filing together which of course results in a higher loan payment but my priority at that time was recertifying my loan on time to avoid interest capitalization and I would deal with changing the loan payment later if our filing status changed. On XX/XX/XXXX, I called Nelnet to explain that I would like to change my filing status to filing separately because that is how we ended up filing. Nelnet sent me a prefilled out form upon my request so that I could resubmit my paperwork since my husband and I had ended up deciding to file separately. NOTE : I was instructed PER ONE OF THEIR EMPLOYESS that this was the correct way to submit this documentation and the application was actually PREFILLED BY ONE OF THEIR EMPLOYEES. I am attaching the prefilled application. I received a letter XX/XX/XXXX stating that my loan payment would be {$1100.00}. Nothing was wrong at this time as that is the appropriate payment for if my husband and I filed together. I called Nelnet on XX/XX/XXXX to let them know I ended up filing separately and would be resubmitting the paperwork needed for filing separately. I submitted the required documentation on XX/XX/XXXX via fax which included the prefilled PAYE recertification paperwork stating that we had filed separately. I included a self-certified letter of my income as well as a copy of my husbands tax return which stated that we filed separately. Although not necessary I even submitted my paystubs to ensure they would have everything they could need to recalculate my payment. XX/XX/XXXX XXXX pm called Nelnet because I got an email that said action was needed. I Spoke to XXXX she said no further action needed and I would not be overdue for re certification, they have all papers needed. I I was led to believe that I had now submitted everything properly to have my loan recalculated in time for the XX/XX/XXXX payment which was when the new payment was to start. XX/XX/XXXX: - I called Nelnet to follow up and make sure the paperwork was in and that my loan payment had been recalculated to the correct amount ( the amount it should be based on my income and filing separately since all paperwork was in ). The woman I spoke to REPEATEDLY assured me everything was in, it looked good and my loan payment would be about {$410.00}. I told her this sounded incorrect as that was my current payment and due to an increase in my income I should be going up by about a couple hundred dollars. She again assured me everything was good and not to worry. Since I had been told several times everything was in order and I was very busy with work, caring for my sick mother, and XXXX XXXX obligations, I did not call daily and check my loan status daily as I dont feel that should be necessary. XX/XX/XXXX : I received an email stating my loan payment would be {$1100.00}. I called Nelnet and told them this was incorrect as my husband and I had ended up filing separately and I had resubmitted the paperwork as I was instructed to to recalculate based on filing separately. The man I spoke with said it looks like the problem was that on the previous application the box for recertification not recalculation had been checked ( NOTE THIS IS THE BOX THAT WAS PREFILLED OUT BY THEIR EMPLOYEE WHO SAID THAT WAS THE CORRECT ONE ). He said just correct that and it would be no big deal, recalculations are done quickly and it may even be done prior to the XX/XX/XXXX payment. He also told me that I DID NOT need to send in my husbands tax information since we filed separately. When refilling out the paperwork I felt concerned based on the wording that I DID need to send my husbands information so I called Nelnet to check. The person I spoke with said YES, it will not be used in the calculation but it needs to be sent. Somewhere in this conversation it came up that my interest on my loan may capitalize if I submit a payment RECALCULATION request. I said that sounded wrong to me it is not one of the reasons interest capitalized on the PAYE plan and that I have a right to have my payment recalculated to the proper amount without penalty. I was put through to someone higher who said she just didnt know for sure if my interest would capitalize or not if my payment was recalculated so basically I would just have to wait and see after submitting my request. I said that was unacceptable when I have a nearly {$300000.00} loan and those are not thing I can just wait and see about as it would greatly affect my loan and my finances and future. She put me on hold and checked with someone and came back and said I was correct and a recalculation would definitely NOT cause any interest to capitalize. I resent all of the paperwork that day, XX/XX/XXXX via email. I heard nothing so assumed everything was good and thought there was a chance my new payment would be recalculated by XX/XX/XXXX but if not, definitely by XX/XX/XXXX and I was ok with making one month of the higher payment. As my XX/XX/XXXX payment date approached I had received nothing about a new payment so I called to check in on everything. I was first told that the reason it was wrong was that I was supposed to check the box in the application that said I am married but do not have access to my husbands income information. I said no, that would be lying on a federal form, I check the married box and then later check a box that says we file our taxes separately. She said oh yea, you are right. Then she said the problem was that I had submitted my husbands pre amended taxes that said we filed separately. I took ownership for that mistake and said I would resubmit everything including the correct taxes On this same phone call I asked about the recalculation and interest capitalization because I did not feel confident with the answer previously. This woman then said also your whole loan is to recertify in 2 days so ALL of your interest is going to capitalize. I was nearly in tears at this point and said my account says its due XX/XX/XXXX. She said thats not what she was seeing there and I asked to speak to higher management. She put me through and that woman said it was ok my loan was ot recertify XX/XX/XXXX. She said she just couldnt say for sure however if my interest would capitalize if my loan payment was recalculated. I submitted all of the correct paperwork ( at least what I was told was correct ) at that time and told the woman I felt very disappointed in the different information I get every time I speak to someone at Nelnet. Today, XX/XX/XXXX, I called to check in on the resent information. At first I was told it was wrong because it was turbo tax which was not accepted but then he said actually what I sent was ok. He then told me that just so I am aware, this would unlikely be recalculated by the XX/XX/XXXX payment. When I was previously told it would be done if I had information in a month early. This would mean another month of making a higher payment that I should based on my income and filing status. Each time I talk to these people I am told completely different information, some of it causing EXTREME distress- such as saying that my loan is to recertify in 2 days and all of my interest will capitalize when in reality it is not due for another 10 months. Also, going back and forth on telling my that by reCALCULATING my payment to the correct one my interest would capitalize. I have spoken to several upper management who apologize yet do nothing. I would like my loan recalculating prior to the XX/XX/XXXX payment if possible. This is not and should not be a complicated process and I have spent countless hours trying to deal with a company that truly seems like they have no idea what they are doing and has no appreciation for what it means to have student loan numbers of this magnitude and how small mistakes can contribute to great amount of money in the life on my loan. I have tried very hard to get the correct information to them in a timely manner but it is not possible when I am consistently told incorrect information. I have been severely mislead several times leading to making 2 months of higher payments than I should be. I feel they have no consequences for providing poor and incorrect information and I, the consumer have to pay the consequences. These are emails I sent to myself when I realized I should start documenting my conversations with them. Im sorry they are not great, I will from here on out be keeping detailed records of all conversations. XX/XX/XXXX : spoke to man that said my loan was not recalculated yet because i sent in my husbands tax information which is not needed because we filed separately. I asked to speak to a supervisor. I got on line with __________ she said the problem is that i filled out my application wrong and said I put that I filed jointly. I pulled up my application which is checked that I filed separately from my spouse.She said no you needed to check the bx that says you are married but can not access spouse info. I said that would be lying and I checked the box that said " married ''. She said, oh yea, actually that is ok but the problem is your tax return says you filed together. I agreed that was wrong and said I will send in the correct one. Then she said my loan re certification date is in 2 days and my interest would capitalize. I said no my recert date is XXXX and i need to talk to a supervisor. I talked to XXXX who said she can not promise my interest would not capitalize with a repayment. I would need to speak with the department of education and that the other person was wrong and my recertification is XX/XX/XXXX, as I said. XX/XX/XXXX : I talked to someone and he said the reason my payment is high is it was calculated off of my original recert which said filing together so the following paperwork I sent was ignored because it should have been filed as recalculation paperwork. I was told at this time I do not need to submit my spouse 's tax returns Spoke to XXXX Called back to confirm I Do not need to send marks tax returns because the paperwork makes it seem like I do even thought it would be used. The man I checked with said he would check on it and if I don't get paperwork in by XX/XX/XXXX my interest would capitalize. I said my re certification date was XX/XX/XXXX, and I was told by numerous people at nelnet over the last month that my paperwork was complete and in on time and re-certification was ok. I was put on hold while he followed up on this. He came back and said to send in my spouse 's income. And become I am applying for a lower payment my interested may capitalize. I asked to speak to someone about this. Transfered. I recorded this part of the call I have an audio recording that is too large to upload but I can find a way to so do if needed. XX/XX/XXXX : Talked to lady at XXXX who repeatedly confirmed I am up to date they have everything tHey need and it looks like my payment will be about XXXX. I told her that is my current payment and I thought It should Be going up. I confirmed again all paperwork needed is in and account was up to date and there are no issues XX/XX/XXXX : XXXX pm called nelnet because i got an email that said action was needed. Spoke to XXXX she said no further action needed and I would not be overdue for re certification, they have all papers needed.
Company Response:
State: WV
Zip: 26505
Submitted Via: Web
Date Sent: 2018-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-02
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: XX/XX/2018 I was informed that XXXX XXXX was going to help me lowered my student loans. I was also informed that if I pay them {$100.00} a month they will helped me cut my student loan in half. However, this did not process thru it only made me paid double for my student loan. My original student loan wasn't cut in half it remained the same while I'm getting charged {$100.00} a month for 10 months.
Company Response:
State: OK
Zip: 74021
Submitted Via: Web
Date Sent: 2018-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-02
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In early XX/XX/XXXX I was informed by my student loans servicer, XXXX XXXX XXXX XXXX Wisconsin that they would no longer be servicing my loans and that Nelnet would assume the servicing of my loans as of XX/XX/2018. XXXX XXXX advised me that if I wanted to make additional payments on my loans I could still make it to them up to XX/XX/XXXX. I asked XXXX XXXX if I could pay off the smaller of my two loans in the total {$2700.00} and they advised me I could ; and that pay off information would be provided to Nelnet when the loans transferred. XXXX XXXX advised me to contact Nelnet and I did so in early XX/XX/XXXX. Nelnet acknowledged that the loan had transferred but that they did not see a pay off for the smaller loan. However, there still outstanding files to be transferred and I should contact them again later in XX/XX/XXXX. On XX/XX/XXXX I signed in onto my Nelnet account and discover that there wasn't any information about my pay off of the smaller loan. My account was still showing two loans, both at 3.75 % interest rate. I called Nelnet and the representative that took my call informed that thee wasn't a pay off of the small second loan. I protested and she put me on hold twice while she investigated. At the end of the second hold, she informed that they had received a payment for {$2600.00} which had been applied to the balance of the larger loan ( for my son ) and that there hadn't been any notes to apply it to the small loan second loan. I vehemently protested that I had explicity and lenghty discussion with the XXXX XXXX rep that these monies were to pay off the small loan. Nelnet rep then said she contact acounting about reversing the payment but would not guarantee it would be done. I live on a fixed income and these monies were gifted to me at my XXXX birthday for a trip around the country. I chose instead to get rid of the small loan and its onerous interest rate. Yet Nelnet decided that they do what benefits them without regard for my intents. They are thus holding me in financial bondage and making it more difficult for me to meet the payments on both loans. I implore your good offices to intervene and have Nelnet correct this malfeasance on their part. Most sincerely, XXXX XXXX XXXX
Company Response:
State: DC
Zip: 20018
Submitted Via: Web
Date Sent: 2018-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-01
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: As this company states in complaint XXXX, they are just the servicer for XXXX XXXX XXXX ELT Nelnet Trust. The state of Texas does not show this company has a surety bond on file, which is a violation of the Texas Finance Code. Also, as they pointed out on the application provided in complaint XXXX. Texas Finance code requires a surety bond for any company or their servicer to collect as they so frankly referenced, as permitted by law ( section F.34.F ). This is Texas states law. Their statement : " To clear up your questions, we offer you the following basic information about the loans Nelnet is servicing for you. Your consolidated student loan is owed to XXXX XXXX XXXX Elt Nelnet Trust. Your account number is XXXX To clear up your questions, we offer you the following basic information about the loans Nelnet is servicing for you. Your consolidated student loan is owed to XXXX XXXX XXXX Elt Nelnet Trust. Your account number is XXXX ''. This company continues to violate the Texas Finance Code by not providing a surety bond for nelnet and/or their client, XXXX XXXX XXXX ELT Nelnet Trust. As such, I am seeking legal advise from XXXX XXXX XXXX XXXX to legally pursue this matter further. The finance code is very specific and both companies continue to violate it. This company has repeatedly failed to provided their right to lawfully collect in the state of Texas. They are required to get a surety bond. No one had provided this which is required under the Texas Finance code. I will continue to file a complaint until this is removed from my credit or this company proves they are legally authorized to collect in this state. Texas Finance Code 392.202 and 392.101 This company is headquartered in the state of XXXX. I am a XXXX resident. This company is fraudulent and illegally collecting in the state of XXXX. I also do not show this credit bureau has a valid surety bond to collect in the state of XXXX. Nelnet hasn't produced info. I want this removed from my report immediately. I want the {$10000.00} fee paid for each day this continues to remain on my report per the code. I have failed a complaint with the Texas Attorney General 's office. Attached is the complaint for both companies.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Re : Late Payment Removal/ Ref # XXXX This correspondence is in response to the letter I received regarding my goodwill request to have late payments removed from my credit score report. In the letter I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. Contrary to these assertions, by failing to update previously reported information, Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA. I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. Nelnet representatives told me that because the delinquent payments were accurately reported in XX/XX/XXXX that any subsequently initiated deferments would not allow for Nelnet to update reports to CRAs to show that the payments were not late and actually in deferment. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * All of my Nelnet accounts that were part of the XX/XX/XXXX late payments show deferment status effective as of XX/XX/XXXXor XX/XX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the two accounts showing a 90-day late payment in XX/XX/XXXX be updated and/or corrected and removed. In the event that these reports are not immediately updated to accurately reflect my payment status duringXX/XX/XXXX, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, XXXX, and pursue other legal routes if necessary. Please respond within 15 days of the date of this letter with an update to this matter. Very Truly Yours, [ *Footnote : For the record, I do not agree that Nelnet ever accurately reported the status of my loans. I sent submitted a deferment and spoke to a representative timely leaving me to suspect a processing error on behalf of Nelnet. In addition to the possible Section 623 ( a ) ( 2 ) claim, I intend on disputing the processing of my deferment if need be. ]
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Re : Late Payment Removal/ Ref # XXXX This correspondence is in response to the letter I received regarding my goodwill request to have late payments removed from my credit score report. In the letter I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. Contrary to these assertions, by failing to update previously reported information, Nelnet is in violation of Section 623 ( a ) ( 2 ) of the FCRA. I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. Nelnet representatives told me that because the delinquent payments were accurately reported in XX/XX/XXXX that any subsequently initiated deferments would not allow for Nelnet to update reports to CRAs to show that the payments were not late and actually in deferment. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. * All of my Nelnet accounts that were part of the XX/XX/XXXX late payments show deferment status effective as of XX/XX/XXXXor XX/XX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the two accounts showing a 90-day late payment in XX/XX/XXXX be updated and/or corrected and removed. In the event that these reports are not immediately updated to accurately reflect my payment status during XX/XX/XXXX, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, XXXX, and pursue other legal routes if necessary. Please respond within 15 days of the date of this letter with an update to this matter. Very Truly Yours, [ *Footnote : For the record, I do not agree that Nelnet ever accurately reported the status of my loans. I submitted the request timely and spoke to one of their representatives leaving me to suspect a processing error on behalf of Nelnet. In addition to the possible Section 623 ( a ) ( 2 ) claim, I intend on disputing the processing of my deferment if need be. ]
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-06-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: All my student loans were consolidated on XX/XX/XXXX by 'XXXX ', now known at 'Nelnet ' XXXX At that time, and at no time ever after XX/XX/XXXX did 'XXXX ', now known at 'Nelnet ' or did any other lender that my loans were sold to i.e. XXXX, XXXX XXXX contact me, inform me, or make any attempt at any time to offer me other types of loan payment options, or payment types. Additionally, all the above lenders nor did the any agency of the federal government ever inform me post XX/XX/XXXX of the passage of legislation related to the P.S.L.F. ( Public Service Loan Forgiveness Program. Today, XX/XX/XXXX @ XXXX Hours I called Nelnet XXXX and I explained my predicament, and they replied, " Hope the information we gave you helps, good luck! ". I have already applied, and been denied for the P.S.L.F. twice that I do qualify for as I have never missed a student loan payment, made over 120 payments, worked for a not for profit for over 10 years in a full time capacity. I also qualify for the new T.E.P.S.L.F. ( Temporary Expanded Public Service Student Loan Forgiveness Program, and am working with my Congressman XXXX XXXX to resolve this. I have authenticated the transfusion over over 250,000 blood products into patients over my Public Service Career. Not getting my student loans forgiven is a disgrace. ( I have attached no documents because their are none and nothing to submit-'Nelnet ' or did any other lender that my loans were sold to i.e. XXXX, XXXX XXXX contact me, inform me, or make any attempt at any time to offer me other types of loan payment options, or payment types ). Congressman XXXX XXXX 's office will be acting on my behalf you can also correspond with them as well as me.
Company Response:
State: CA
Zip: 95827
Submitted Via: Web
Date Sent: 2018-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A