Date Received: 2018-07-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have several complaints. The first being I was told I could forebear my loans during my husbands XXXX. When the loans came due they DOUBLED In price. I now owe more than {$98000.00} and only took out {$42000.00}. Second, I have been paying for years in an approved program to have my loans forgiven ( as both my husband and I work in public service ) to talk to them recently and be told I wasn't in the RIGHT program for forgiveness!! We pay almost {$1000.00} a month in payments and our loan is growing still. We have a XXXX XXXX XXXX about to go to college and still are paying on ours-and have been for 10 years.
Company Response:
State: MI
Zip: 493XX
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Are reporting my account delinquent but the account is current and duplicated account
Company Response:
State: MI
Zip: 48204
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: PLEASE NOTE THIS LOAN IS A PARENT DIRECT LOAN USED FOR MY CHILD 'S EDUCATION AT THE AFOREMENTIONED INSTITUTION ( XXXX UNIVERSITY XXXX On or about XX/XX/XXXX, I received correspondence from Nelnet advising that a Disaster Forbearance has/had been placed on the account and that the next regularly scheduled payment was due on or about XX/XX/XXXX. On or about XX/XX/XXXX, I made a regularly scheduled payment of {$150.00}. I continued this payment of {$150.00} up to and including XXXX, XXXX where I then requested my payments be moved BACK to their regularly scheduled dates of the XXXX of each month. I was advised to make the XXXX, XXXX payment, but all subsequent payments would then go back to reflect the due of the XXXX of each month. When calling to make the XX/XX/XXXX payment, I was advised that the total amount due was {$460.00}. At that time, I spoke with Representative XXXX, at length, who advised that the issue occurred as a result of my requesting the payment due date be changed back tot he XXXX in XXXX. When the request was made, the computer calculated an additional payment, thus the amount showing due of {$460.00} was representative of a pass due payment for XXXX, the current payment and XXXX payment. He advised that the ONLY way to " fix '' the problem was to put the loan in forbearance for one ( 1 ) month to allow the system to catch up, but if I kept making the regular payments, once the forbearance period ended, the loan would be current. I agreed to these conditions as long as my payments would reflect the {$150.00} regular payment. When calling to make the XXXX payment on XX/XX/XXXX, I was advised that my payments were $ XXXX.+ and was reflection of accrued interest on the forbearance. I spoke to XXXX, a team leader, at length again, and advised her of my conversation with XXXX and what was occurring on the loan and that all I wanted was for my payments to reflect the correct regularly scheduled payment of {$150.00}. She advised that she would check into the matter, obtain a copy of the conversation of XXXX XXXX and reflect the account accordingly. I received and email on XX/XX/XXXX stating that my monthly payment of due XX/XX/XXXX would be in the amount of {$150.00}. However when calling today ( XX/XX/XXXX ) to make a payment, I was advised my payment is due XX/XX/XXXX in the amount of $ XXXX+ In speaking with the Representative advising of the email of XX/XX/XXXX, she advised that after checking with a team leader this correspondence changed one ( 1 ) day after it was sent due to the loan being recalculated. However, I received no notice of this change nor correspondence correcting the previous correspondence. This issue seems to be an ongoing issue with NELNET since their taking over the loan from XXXX. To this date, they have demonstrated their incompetence to provide accurate account information, as well as repeatedly send out conflicting correspondence and when called to accountability on the correspondence, only offers excuses that best suit the amount reflected by their system. Additionally, in that same conversation of XX/XX/XXXX, I requested documentation showing my agreement to a term loan of 180 months for which I HAVE NOT received a copy.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have been a victim of identity theft.
Company Response:
State: NY
Zip: 11967
Submitted Via: Web
Date Sent: 2018-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been paying XXXX XXXX XXXX dollars a month since XX/XX/XXXX ( XXXX for the first payment ) .The payments get taken out of my account by XXXX XXXX on the XX/XX/XXXXof each month. I have been worried where the money was going since nothing has changed with my loan status. Also, I had been deferred until XX/XX/XXXX. I called XXXX XXXX on XX/XX/XXXX because the payment was taken out early. They told be not to worry because sometimes it happens with processing over weekends. I also asked what exactly my payments were going for. The lady told me the payments do not pay on my loan, but they are consolidation payments to be able to have my loans forgiven. I ended up being satisfied with that answer and haven't worried about the payments since. Now I get a letter on XX/XX/XXXX that was dated XX/XX/XXXX that the Federal Trade Commission has filed a lawsuit against XXXX XXXX for deceptive practices. I need to know if I cancel with them, do I get a full refund?
Company Response:
State: IN
Zip: 46220
Submitted Via: Web
Date Sent: 2018-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On or about XX/XX/2017 received bill from XXXX the amount was {$410.00}, then XX/XX/2017 the bill was $ XXXX.I was told by the representative for XXXX my bill was paid up for XX/XX/XXXX. and XX/XX/XXXX,. but in XX/XX/XXXX I received a statement on .XX/XX/2017 that I owed {$50.00}. Paid the {$50.00}. Same acct numbers.INCONSISTENCY with the amounts with XXXX.On XX/XX/2017 I received a bill for $ XXXX.On XX/XX/2017 received a bill for $ XXXX.In XX/XX/2017 I received a bill for {$340.00}. This has been going on for a year. This acct. was transferred from XXXX XXXX XXXX XXXX and none of these Inconsistencies. Since XXXX took over the accts I have seen different amounts every month.Every month my husband have to talk with the representative giving them the ok to speak with me giving authorization to XXXX. I have sent two copies of release of authorization forms for me to handle our son 's acct. We have repeatly asked for an audut for our sons acct. and have not received anything.With XXXX you never know from month to month what your payments will be. The flunctations of payments and the reason for such fluctations.We are suppose to be paying the interest on our son 's loans but each and every month different amounts. Exaggerate payments from month to month even when you are not delinquent with no reduction in balance because of incompetent representatives.
Company Response:
State: SC
Zip: 290XX
Submitted Via: Web
Date Sent: 2018-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loan was purchased by XXXX, the operational division of Nelnet. My payment was previously {$310.00}. They more than tripled it and put it on auto debit without my permission.
Company Response:
State: TX
Zip: 75229
Submitted Via: Web
Date Sent: 2018-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-08
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My student loan was purchased by XXXX from XXXX. Without telling me, they changed my auto debit minimum payment due to more than triple the amount I had been payint, from {$310.00} to {$1000.00}.
Company Response:
State: TX
Zip: 75229
Submitted Via: Web
Date Sent: 2018-07-11
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2018-07-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/2018, Nelnet changed their policies regarding how payments are applied. They now apply 100 % of every payment to the Group ( A ) with the highest balance. This means Group B never has a payment posted to it. I have to call every month and ask that they reapply the payment to both Groups A and B. I have submitted six complaints to Nelnet. Their initial reply was in XX/XX/2018 in the form of email and hard copy letter promising to apply my payment to both Groups. Leaving Group B 'unpaid ' results in interest accruing at amounts higher than the monthly payment plus interest accruing on top of interest ; thereby, making it nearly impossible to pay off the balance at a later date. Also, Nelnet automatically places 'unpaid ' debt into deferment or forbearance without approval from the borrower. They've done this to me in the past when misapplying another payment. I last spoke with Nelnet in the beginning of XX/XX/2018and the man on the phone denied everything. He denied that Nelnet places loans into auto deferment and forbearance. Then he said that the special instructions regarding payment application on my account was not noted properly and it takes them two weeks to manually adjust my account. This phone call was 30 days ago and I'm still waiting for them to re-apply the payment correctly.
Company Response:
State: PA
Zip: 17545
Submitted Via: Web
Date Sent: 2018-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-07-05
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: There two reporting negative from Nelnet which is incorrect. ALL of my student loans are deferred and All consolidated through the US DEPARTMENT OF EDUCATION. I do not owe nelnet they were bought out by the department of education
Company Response:
State: FL
Zip: 32404
Submitted Via: Web
Date Sent: 2018-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A