Date Received: 2019-06-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have 13 bad ( late payments ) marks on all three Bureaus. Which is a reflection not of my timely payment arrangement but the handling of paperwork sent to Nelnet. For 3 years or close too, I have been sending in information on not making enough to repay my loan. I make under XXXX a year, have 8 children and qualify for the {$0.00} a month payment deferment plan. This has been worked on for years. Every time I send the paperwork for them to process or fax them the paperwork, it gets lost. During this time of " Losing '' paperwork, they get interest. Shocking that the interest keeps growing and my paperwork has yet to be found. After numerous calls and debates, they finally " find '' one of my applications and get me on a payment plan, starting this month! So 13 negative reports on my credit report, with all 3 companies, a total of 36 negative reports, because nobody could find any of the applications that have been sent in. Upon further investigations, I am one of thousands that this happens too. I am currently seeking someone to help everyone that has had this problem since Nelnet can't fix the " reporting issue '' knowing I was a {$0.00} a month eligible. XXXX pay from XXXX to XXXX hasn't changed, yet I have to pay the price for someone not doing their job with my paperwork and possibly hundreds and thousands of others. The XXXX has so many complaints about this situation, it is sickening. What I would like done is a lawsuit against this financial institution for their unfair practice and scams to gain interest through not processing paperwork timely, correctly or at all. As a XXXX veteran, I will take this to every outlet possible to hopefully get this fixed for myself and hopefully others as well.
Company Response:
State: VA
Zip: 23462
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-05
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when I reviewed my credit report and found 120 days late payment on the dates XX/XX/XXXX to XX/XX/XXXX. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response:
State: GA
Zip: 398XX
Submitted Via: Web
Date Sent: 2019-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-04
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I refinanced a student loan that was serviced by Firstmark Services ( " Firstmark '' ) with a new refinance loan ( the " Refinance Loan '' ) serviced by XXXX XXXX XXXX ( " XXXX '' ). The Refinance Loan was disbursed on XX/XX/2019 in the amount of {$84000.00}. On that date, the balance of my existing student loan was {$78000.00}, which led to an overpayment when the Refinance Loan was disbursed. I've been informed by Firstmark that a check ( # XXXX ) in the amount of {$5100.00} was sent to XXXX on XX/XX/2019. As of XX/XX/2019, XXXX claims they have not received it and can not tell me how long it would take to process said check if and when they receive it. Since XX/XX/2019 I have made multiple calls to both loan servicers and am not receiving proper guidance or assistance by either.
Company Response:
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2019-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Nelnet Thank you for taking the time to read this letter. I recently pulled my credit report and found that Nelnet Student Loan Servicing reported a late payment regarding my account. I am requesting that this late payment be assessed for accuracy. I believe this reporting is incorrect because I was attending XXXX College XXXX XXXX XXXX XXXX from XX/XX/XXXX -XX/XX/XXXX .I have included the documentation to prove that I was enrolled Full Time during this time that my loans were reported as delinquent and should have been applied as In-School Deferment. My credit report stated a delinquency in XX/XX/XXXX from Nelnet. I am currently with XXXX XXXX due to a recent loan consolidation, and deeply ap [ appreciate the time and service you previously provided. Please investigate this matter, and if it is found to be inaccurate, remove the lateness from my credit report. Thank you.
Company Response:
State: LA
Zip: 70506
Submitted Via: Web
Date Sent: 2019-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I took out a student loan through Nelnet to attend XXXX and had an outstanding balance. As a result, I was notified the IRS would be seizing my tax return to cover the remaining debt. My entire tax return was taken from 2011 taxes, however the debt is still showing as open, XXXX has stated the loan had been repaid but Nelnet has been less than helpful and says they have no record of debt being paid or my tax refund being intercepted. How do I go about resolving this? Is there a record or receipt I can obtain providing the information where my refund was intercepted, the dates and amount? This is still showing in my credit and has been constantly impacting my credit score severely for a decade.
Company Response:
State: FL
Zip: 34691
Submitted Via: Web
Date Sent: 2019-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-01
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2019, I was notified that FHA wouldnt finance a mortgage loan if the dispute was more than {$1000.00}, rather than continue to dispute the student loan, I paid it off with my debit bank card ( XXXX, which comes directly from my banking account. ) I informed the XXXX XXXX XXXX customer service rep, I need a formal letter stating the loan was paid in full for the underwriting department for my mortgage company to compete my loan process. I contacted XXXX XXXX XXXX on Wednesday, XX/XX/2019, and spoke with customer service rep XXXX, and she explained that I could not get a formal letter for 30 days because of the auditing process. I explained to her that would not work since I am trying to finance a loan for a townhouse. I asked to speak to a supervisor, and she gave me to a team leader, name XXXX. XXXX said, I can send an informal letter but I still needed to wait 30 days. I explained to XXXX according to the website I paid was reported, and do not understand why I can not received a paid in full letter. XXXX sent the informal letter, and I forwarded it to my mortgage, and the underwriting dept. refused the informal letter by 2 reasons : 1. the loan number on the letter did not match the loan number on the credit report, 2. the letter was not proof, that the student loan was paid in full. I again contacted XXXX XXXX XXXX customer service dept., and share with them the statement that my loan was paid via my bank statement. Again, the response was, we do not issue formal letter before 30 days. '' I have reviewed XXXX XXXX XXXX website 's FAQ, and there is nothing stating if the loan is paid in full, you must wait 30 days for an audit. Today, I spoke with another XXXX XXXX XXXX customer service rep, and was told that a manager would reach out to me on Monday, XX/XX/2019.
Company Response:
State: IN
Zip: 46268
Submitted Via: Web
Date Sent: 2019-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-31
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I attempted to make a payment of {$9300.00} on XX/XX/XXXX to my XXXX student loan servicer, NelNet. I received a confirmation that this payment went through on XX/XX/XXXX. In addition to paying them this sum, I have an automatic payment set-up for {$250.00} monthly. Due to their electronic confirmation of my payment, I believed that I my outstanding balance would have been {$920.00}, then subtracting my automatic payment would have been {$670.00} Nelnet is claiming that this payment was posted to my account ( XXXX XXXX XXXX ) but then they got an electronic message from XXXX that " no bank account/ unable to locate account '' - despite me having used this bank account to make payments to this account as recently as of XXXX of last year. On XX/XX/XXXX I made a successful payment {$5000.00} using this exact same bank account. Nelnet put a notice on my account that it is past due, despite my good faith efforts to make payments of {$9300.00} on XX/XX/XXXX and an additional {$250.00} on XX/XX/XXXX. I should only owe {$670.00} as of today, and due to the errors of NelNet or XXXX I now owe ( after re-attempting to make a payment of {$9300.00} today ) {$760.00}
Company Response:
State: CA
Zip: 90019
Submitted Via: Web
Date Sent: 2019-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-30
Issue: Getting a loan
Subissue: Denied loan
Consumer Complaint: This account has been on my credit report for over 9 years, Its too old and its causing my credit report to be in the low 500 's.
Company Response:
State: FL
Zip: 32839
Submitted Via: Web
Date Sent: 2019-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been trying to really work with Nelnet recently ( and for most of this entire MONTH of XX/XX/XXXX ) to help me decide the best plan of action to take for this next year since it is time to re-certify again. I also have tried to decide whether or not I should consolidate my loans. I have called SEVERAL times and each time I get different answers to some of my questions ( not ALL thankfully ) or " I don't know. '' I have been put on hold for 15 minutes at a time just to talk to someone and then when I finally get a human there have been times I have been put on hold AGAIN because they don't know the answer to my questions! Some are more helpful than others but the fact remains that I feel " jerked around '' and that MOST of the advisers are NOT helpful and in fact have made this whole stressful situation even MORE stressful! I realize that no one can make the major decisions for my loans except me but now I have lost any trust I had with Nelnet ( I believe this is only the 2nd year I have been with them ). First of all I'm not even sure WHEN I need to re-certify by or WHEN the payments will increase if I DON'T. I received an email from Nelnet saying that if I do not re-certify by XX/XX/XXXX then my payments will increase on XX/XX/XXXX. When I speak to the advisers they tell me my payments will increase by XX/XX/XXXX if I don't re-certify before that and that I still have a little time ( but not much ) to get those re-certification papers in. Who is correct? Who knows?! Then on XX/XX/XXXX I spoke with someone named XXXX because I had received an email that my account was placed on " admin. forbearance '' which is something I DID NOT request. He told me it was the mistake of whoever the last person I spoke with was. He said it would be removed from my account and NO extra charges or interest would occur. At this point I've lost trust with Nelnet so I'm not sure if this information about added fees or interest while being placed on an administrative forbearance that I did NOT request is even true?! He also told me to make a MANUAL PAYMENT for this month ( the month of XX/XX/XXXX ) because the " admin. forbearance '' had somehow messed up my auto debit. I made this manual payment on XX/XX/XXXX but then I noticed my account said I was being charged DOUBLE ( I had already made the " manual payment '' at this point ) so I called and spoke to another woman whose name I did not record. SHE told me it was a good thing I called because I WAS going to be charged twice if she didn't cancel the extra, manual payment right then. Her exact words were, " I don't know why the last adviser told you to make a manual payment. '' So then I didn't realize that my XX/XX/XXXX PAYMENT had STILL NOT come out of my checking account until today ( XX/XX/XXXX ) and I called today ( XX/XX/XXXX ) and was told by Another adviser that I was SIX DAYS PAST DUE for my {$230.00} for my XX/XX/XXXX payment. So I said WELL I'm glad I called again!! Even though EVERY TIME I talk with an adviser I get different answers and end up having more questions than I did before. She made the payment for me over the phone ( at least that is what she said she did ). I still have not gotten those papers in ( I plan to do so tomorrow ) and I have no idea HOW this is going to affect my account at this point. Thankfully I've been doing my own research or I would STILL be totally lost FOR SURE! I feel I may as well flip a coin to decide. This experience has been ridiculous and these issues are just SOME I have had with them. I WANT to switch student loan servicers but I do not believe I am able to unless I consolidate or refinance which at this point I am NOT wanting/NOT ABLE to do. Thank you for reading
Company Response:
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Hi, I've just exited deferment and was looking into consolidation as a means to lower my monthly payment and shorten my repayment period. I've had my loans in deferment while I have started my own business. I used their repayment planning tool on Wednesday, XX/XX/XXXX at about XXXX ET. However, NelNet is clearly forcing me into a prolonged repayment term that benefits them. When I attempt to select a term-based repayment plan, I receive four options. 1 ) Standard, {$7500.00} per month, fixed monthly payments, 10 year term 2 ) Graduated, {$7300.00} per month, payments increase over time, 10 year term 3 ) Extended Standard, {$1900.00} per month, fixed monthly, 25 year term 4 ) Extended Graduated, {$1300.00} per month, payments increase over time, 25 year term If you do the math on the Standard and Graduated 10-year plans, the interest rate is about 36 %. This is clearly forcing me into the most profitable option for NelNet, and penalizing me should I wish to pay off my loans early. While I'm not an expert in Student Loan lending laws, I can't imagine this practice is within the law. In addition, my loans have been serviced by several companies over the past 17 years. I made steady payments for about 10 years while I was not eligible for an in school deferment or hardship deferment. However, because the loans were transferred so many times my payment history was lost. NelNet, the most recent servicer, is unable to give me an accounting of how my prior payments of nearly {$100000.00} were applied and why my principle has increased above the original loan amount for all but one of my loans. The prior loan services are no longer in business and I am at a loss as to what to do to 1 ) confirm the actual amount I owe, and 2 ) begin repaying that amount. Please help.
Company Response:
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A