Date Received: 2019-12-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that XXXX XXXX has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2020-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-30
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I dont think that all of the debt on my credit report is correct. Medical bills are false I always had medical insurance. XXXX bill I paid my last bill and discontinued the service. XXXX XXXX student loan is fraud Bcus that school is shut down completely and its illegal to sell my student loan to another creditor without my consent.etc
Company Response:
State: PA
Zip: 19138
Submitted Via: Web
Date Sent: 2019-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I borrowed around {$50000.00} for student loans about 15 years ago and now have a principal balance for these very same loans of nearly {$74000.00}. The previous lender, XXXX, rolled unpaid interest into principal every quarter because my minimum payments didn't even cover any of the principal. I believe my current lender that bought these loans from XXXX, Nelnet, does the same thing. My monthly payments were {$530.00} but have now gone up to {$640.00} per month and will only continue to increase. I asked Nelnet during a phone conversation after the loans were sold how much I originally borrowed and was told that they could not provide me with this information. How can this be when I'm expected to pay so much money back? I've been paying twice a month because my monthly payments are so high and I'm paid twice per month, on the XXXX and XXXX by my employer. I pay the higher APR loans with the highest principal balance on my XXXX check ( about 2 weeks early ) and do my best to pay the remaining loans on the XXXX, even though I am not paid until the XXXX. On my XXXX due date I was not able to pay early with the XX/XX/XXXX check so I paid the full amount due for all 14 of my student loans on XX/XX/XXXX. Yes, 14 loans. I then paid the higher APR, higher principal balance loans on XX/XX/XXXX. When I logged in on XX/XX/XXXX to make a payment ( the day after my XX/XX/XXXX due date would have passed ) the Nelnet website reflected that nothing was due for XXXX and that my next payment due date was XX/XX/XXXX so I assumed that the remaining loans were covered by my higher payment on XX/XX/XXXX and that I'd miscalculated ( screen shot attached ). Thinking that any extra payment would apply to principal and that everything was caught up, I made a payment for {$350.00} toward the higher APR, higher principal loans again on XX/XX/XXXX. I emailed Nelnet on XX/XX/XXXX asking why nothing was showing due just to confirm. I didn't hear back. I emailed again on XX/XX/XXXX after realizing I was suddenly past due after showing nothing due until XXXX on XX/XX/XXXX, one day after the loan due date. Again, I did not hear back ( screen shot attached ). I received an email on XX/XX/XXXX showing that the loan was 15 days past due ( screen shot attached ). Now these loan payments are showing past due and any unpaid interest will again be added to the principal balance. I also can not afford to pay an additional {$250.00} on my next loan payment, which will be about {$1000.00} for a month. I believe Nelnet did this intentionally to increase the principal balance even more on these loans. There are two other issues I have with these never-ending loans. How was I able to borrow somewhere around {$50000.00} over a two and a half year period without having a job and being a single mom who couldn't ever dream of affording to pay these loans off? No bank would've ever approved me for that amount without having a job, or even 1/25th of that amount. Also, how is my new principal balance continuously increasing, currently nearly {$74000.00} after I only borrowed something like {$50000.00}? How are these companies allowed to roll unpaid interest into principal? How is this legal? The loan balances are already so high that they can not be paid back over less than 30-40 years. They set borrowers up for failure with constantly increasing principal balances and monthly payments so high that it's not an option to pay extra to decrease the principal. My loans will be outstanding until at least XXXX, probably longer. I will be paying these even after I retire. I am paying more for my student loans every month than I am for my mortgage or any other bill. I never even finished my degree at XXXX. I am trying to do the right thing and pay these loans off but will never make a dent the way things are now. I desperately need for interest to be stopped on my 14 outstanding loans and for the principal balance to be decreased to what I borrowed. I'm not trying to get out of paying my loans but I can't even afford to live right now. I have paid more than enough in interest and want to pay these loans off and be done with them.
Company Response:
State: KS
Zip: 671XX
Submitted Via: Web
Date Sent: 2019-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a large amount of student loan debt that I am currently in the process of paying off. Since I graduated a few years ago, I have been paying via the income-based repayment option ( IBR ), and making these monthly payments electronically, through Nelnet and XXXX XXXX websites and using my Chase checking account as the account to pay from. Having my account set up this way normally offers me peace of mind - my account is linked to my payments, so I will never miss a payment by accident, etc. I normally receive a monthly billing statement electronically from Nelnet ( subject line : " Your student loan billing statement is available '' ), with no additional correspondence ; normally, I just archive these emails as I regard them as status quo. On XXXX XXXX, I logged into my Nelnet account on a kind of lark, because I had actually been talking to my family about my loans and wanted to take a look at my interest rates, etc. I noticed that my account was due to be auto-charged in the following days in the amount of {$2500.00} ; I wasn't sure why this was but I immediately cancelled my auto-debit information in the hopes that this was a mistake of some sort. I received a pop-up message stating that cancellation of such information takes three full days ; however, with no other options ( and it being a holiday ) I just hoped that the cancellation would take effect in time, and that the charge amount I was seeing was not actually accurate. Two days later, on XX/XX/XXXX, I woke up to a notification from XXXX that my account balance was - {$900.00} and I realized with a sinking feeling that this payment from Nelnet had still been charged to my bank - a payment of {$2500.00}. I called Nelnet to complain but was told they considered the payment to be " authorized '', so they could not cancel or refund it. I was charged this amount because my IBR plan had lapsed, and I did not realize that the deadline to recertify had approached. According to Nelnet they gave me two notifications of this - one in early XXXX to recertify, and one in early XXXX that they were about to charge me electronically. However, these notifications were only sent via email and I was not given any notice via phone call nor snail mail ; as such, these notifications absolutely did not register on my radar. ( Despite what this situation may suggest I do try to be " on top of '' my student loans and obviously if I had known the stakes involved I would have re-certified immediately. ) On my current level of income, the amount that I was charged feels absolutely exploitative. I was given those two small notifications via email ( over several months ) but otherwise the company made very little effort to let me know of the extremely LARGE charge they were about to put on me. It overdrew my account and I had to borrow money from my mom ; if she was not able to offer me support in that moment I know overdraft fees would have continued to rack up and the impacts of this charge would continue to haunt me. As it stands, my savings are completely wiped out. I feel upset, blindsided and exploited ; it feels this series of events was designed to undercut me as a student, consumer, and citizens.
Company Response:
State: CA
Zip: 90029
Submitted Via: Web
Date Sent: 2019-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-28
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX and Nelnet Loan should have been in forbearance as I was in a forbearance with another department of education servicer. The XXXX and Nelnet Loans should have been in Forbearance since XX/XX/2018 in that the other department of education loans were in forbearance. XXXX and Nelnet is reporting 90 day late on credit report but should have been in forbearance. Reference proof of forbearance for other department of education loan. ACCORDING TO THE STUDENTAID.GOV QUESTION AND ANSWER SECTION ... Q. Which of my federal student loans are eligible to go into forbearance or stopped collections status? A. Initially, if you choose forbearance or stopped collections status, it will affect ALL of your federal student loans that are owned by ED and are being serviced by your federal student loan servicer, including loans that are not eligible for borrower defense loan forgiveness, such as ( 1 ) loans taken out to attend another institution, and ( 2 ) any loans you have for which you are not asserting borrower defense. If you select forbearance and you have commercially held FFEL Program loans, ED will request forbearance on your behalf.
Company Response:
State: LA
Zip: 70737
Submitted Via: Web
Date Sent: 2019-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX, I called to change the date of my auto-debit for my student loan payment from the XXXX of each month to the XXXX of each month. I asked at least twice in different ways to confirm that the auto-debit date change would start in XX/XX/XXXX, not at the end of XXXX, since I had already made my payment for XXXX. I was assured both times I asked that my first payment where this date change would take effect was XX/XX/XXXX. Today when I logged into my checking account, I saw that an auto-debit is pending from my account for Monday, XX/XX/XXXX. I called Nelnet, who processes my student loans, and was told I needed to contact my bank because it was too late for Nelnet to stop the auto-debit. My bank was unable to help because the transaction is occurring within 3 business days. The Nelnet representative when I called back to Nelnet for a resolution was incredibly unhelpful, saying that I would " just have to incur a non-sufficient funds fee '' if I didn't have the money in my account to cover the payment that I was assured would not be coming out of my account in XXXX.
Company Response:
State: HI
Zip: 96817
Submitted Via: Web
Date Sent: 2019-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A